Zoho one reset user password NOT working
Hi, I wanted to reset a user password for Zoho one, but when I click in "reset user password" link, it ask me for my admin password. As I am using google ID, I have no password. So I can't do this action. Please let me know how to proceed. Regards,
Unable to verify account name or password
I have spent an inordinate amount of time trying to reconnect my Apple mail account with Zoho. I was successful the first time, then ran into a password issue and between resetting it several times, deleting my entire email account in Apple Mail and creating a new one - I keep getting the same error. The IMAP server didn't seem to respond directly, so perhaps it is on your end? PLEASE help. Thank you!
Problem in getting contact email when creating Deal workflow
I'm trying to create a workflow in Deal module.. Adding a webhook and setting a parameter that retrieving data from Contact Module but I failed to get the information.. What I know Deals have relation to Accounts and Accounts to Contacts.. Pls info
City and State populate from Lead to Deal template
How do I take the city and state captured in the lead module and link/map those values to the deal module?
Creating record in Zoho CRM and upload file
Hi, I'm stuck on this issue, and I don't find the problem. i have a Zoho creator form with several fields : This application is linked to Zoho CRM, it creating a ticket in Zoho CRM. Everything works fine, but I can't upload document to Zoho CRM. Here my code : //create the CRM vs Creator fields map to push data to the CRM module. myFieldMap = Map(); //add values to the map. CRM fields first and then Creator fields ( without the quotes ). Creator field’s deluge name is used here. myFieldMap = Map();
Display Customer information in ticket ?
Hi, We successfully implemented Zoho Desk in our small support team recently, and one feature would ease our way to better answer our customer : I Would like to have some custom fields from Customer profile directly visible from the ticket view. - is it possible, to have those fields reported to the tickets as lookup field ? how ? - if Not : it would be a nice improvement for Zoho desk Thank you ! Stéphane
MISSING EMAILS
I was working today and now my emails are gone !!!!
Tildes
Hola! Porque me cambia las tildes por signos de pregunta. Como puedo cambiar esto.
Invite and Join users
I am new user, and I am create a company ZOHO expense and I invite one new user. But the new user need to signup like I do. (Putting company information and others). Then it become independent group not join the company i create. What should I do?
Why is there excess white space in my incoming emails?
Recently some of my incoming emails have about 2.5" of white space between the subject and the sender information. It's not possible to scroll through this so the body of the email winds up being about a quarter of the height it normally would be. This makes it pretty difficult to read. I'm using Mozilla Firefox (current version) on a Windows 10 desktop. Sometimes when I reopen the email the white space is gone but I can't reliably make it go away and stay away. Is there a setting that's gone
Account blocked
mail sen me error 554 5.1.8 pls unlock the acount comercial@serlogsac.com
What Zoho product should I use?
We are a small bespoke manufacturing company. We are currently using Asana to manage order production (customer name, order form, and tracking number), but this is inefficient. We are keeping a separate spreadsheet to report to wholesale clients their weekly sales and product shipments. I would love to have something to be able to track orders, shipments, invoices, as well as inventory. Any suggestions?
unable to send bulk mail
hi my email id nitika.mittal@infinity.in i am unable to send bulk mail, i want to how could i resolve this, is there any limitation ? How many mail i can add in one time
would like to have detailed and summary report of gross profit by customer.
Dear Zoho friends, I used to enjoy the Quick books desktop (QBD) reports "detailed or summary report of gross profit by customer" . This helped me to figure out my 80/20 rule on best customers and worst customers For every expense QBD would ask to click the associated customer for which the expense made. Can Zoho team incorporate this ? Thks
Customizing the Customer Portal "Submit a Ticket" form (not
Agent ticket form)
Hi, In the FREE version, I'd like to remove the Priority and Classification fields of the Customer Portal "Submit a Ticket" form. Please note, this is not the Agent Ticket Form, it's the Portal form. Is there a way to do this? Thanks! Rob
Email Recovery Options
Hello, With Zoho Email is there a way to save each and every email in a sort of backup method \repository method in case an employee\user deletes emails. Looking for similar functionality to Microsoft Mimecast? If email is hosted with Zoho can a default email address be setup so that all emails to the domain which does not match an alias will be delivered to the default address? Thanks,
Subscription
Hi, Quick question regarding subscriptions. If i buy say 30 subscriptions for the year and I use all 30 at some stage. Then we off-board one user as they have left the company. Can their subscription be used for another employee? Thanks
Email Address Already Exists
I've just signed up for Zoho One and am trying to add a user. (bob@japanball.com) I keep getting the message that the email already exists. How can I resolve this?
Am I missing something?
HI I'm trying to navigate quickly between applications now that I'm all set up. But I'm starting to realize that I've either set it up wrong, or I don't understand something fundamental. My problem is with contacts, and emails. There are a lot of different ways to access these. From Gmail, from Sales In box, from contact manager and from zoho mail. But none of those services link in with my crm. Zia doesn't see any of my contacts anywhere, and I'm generally having a very difficult time making it
Google Email Address Login Fails in the Mac Version of Zoho One
I recently became a Zoho One user. I downloaded Zoho One installed it and then attempted to login. My login works fine on the Zoho One web side but the app doesn't seem to include federation and I tried inputting my correct Google User ID and password and it fails. The error is "invalid logon". I can't take a screen snapshot so please don't ask for one. Beautiful splash screen but then with a beautiful splash screen comes a cost - you can't gain access to anything else. Not good Zoho Developers,
Zoho One and zoho free edition
Hello, is it possible to use Zoho free for basic employee and zoho one for leader?
Test Environment
Is there a product within Zoho One suite which a test environment is available or can be created? This would be a place where changes to Desk, CRM, Inventory (settings, modules, channels, categories, departments etc.) could be made without affecting the normal operations. The goal would be to optimize Zoho tools for our business without breaking or disrupting daily activities in our Zoho products.
Zoho assist- when will this be available for Windows?
I noticed it said for ios, so when will that be available for windows?
Is Zoho Support a part of Zoho One bundle?
Hello, Can you let us know if Zoho Support is a part of Zoho One bundle? Kind regards, Patryk
I have suscribed to Zoho one expecting to see an increase of the size of my inbox in Zoho email but that did not happened. Why?
I need help. I have signed up for Zoho one expecting to see an increased to the size of my inbox and that hasnt happened. I dont care about the other applications to be honest, i just need more space for my inbox. Thanks. Stefano
Oneauth app will not login...
This oneauth app will not login.. i have uninstalled and reinstalled... see screenshots
Lots of questions across a bunch of apps
GENERAL Is there any documentation on the persistent chat bar at the bottom of Zoho? Are there videos on guidance on setting up a company using Zoho One? ie process of adding employees, which apps to set up 1st, etc. Zoho One is VERY overwhelming, but AMAZING!!! Whats the difference between Contact Manager vs CRM, SalesIIQ vs Desk, Connect vs Cliq vs Chat, People vs Zoho Admin Users.
Zoho app for approve payments workflow
Hi, Is there a way for the zoho expense app to submit every expense for approval, instead of a expense report? What i want to achieve is that when an employee need to buy/make a payment, send me the details for approve, and (if approve) send it to another employee for a code for the payment. Is this possible inside the zoho expense app, or there is another inside the zoho one suite better suited for this? Thanks
Move from ZOHO PLUS to ZOHO ONE
I have Zoho PLUS. If I move to ZOHO ONE, can we lose the settings, the templates, the contacts and everything we had created in Zoho PLUS?
Zoho One employee leaving POP backup storage and docs in Zoho CRM
Assuming that Zoho One includes Zoho Mail Enterprise which comes with 1Tb storage available. When the employee leaves the company: 1. Is the POP backup in CRM also 1Tb? 2. After deactivating the Zoho user account is there any fee for keeping that POP backup online? Thinking after a couple years in having around 50 users left in this situation? 3. Zoho Docs linked to CRM records are deleted? or can those linked files be saved in any backup after the user is deactivated?
Zoho one domain transfer
Hi I bought a Zoho One account. Currently i have a website + domain + email hosted at one.com. I want to transfer my domain to another registrar because one.com says they are not compatible with Zoho. For example i want to transer my domain. jconi.be to iwantmyname.com. Now i have 2 e-mailboxes connect that i use. I want to keep using those mail adresses but how can i transfer these? This is not clear to me. Can i still use them once i transfer my domain? Kind regards Kevin
Zoho ONE Features
We are looking into upgrading to Zoho One. The features are very vague on the Zoho One home page. In talking to Zoho Books support staff I have learned that One comes with the highest level of Zoho Books. I know that the CRM Ultimate is not included in One and was wondering what other features are also not included. What level of the other applications are included in One?
Removing Apps
Adding apps to Zoho One dashboard and assigning it to a users is a breeze - however should you want to remove a app from either admin's dashboard or from a user it is impossible. Yes you can deactivate any app but it will stay on the dashboard / management console. It would be great and lead to less clutter if admin and or a user were able to remove a app from the dashboard if not in use.
Zoho Docs storage limit
I am exploring the apps available with Zoho One. In Zoho Docs the admin screen shows 5GB storage available for my single user. This is the amount available for a free account (Standard gets 100GB, Premium gets 1TB). What storage is available per user and per organization in Zoho Docs with Zoho One? Thanks!
What is deplayed in the details header?
Ive been looking in help and I cannot find the answer.. What is the name of the section just above the details of a record and below the business card? Where can I find a list of data that appears here on each module? For the accounts module, I see it shows contacts, is there a limit to how many contacts are shown tere?
How to Generate a PDF document through the lead data?
Hi, I want to generate a pdf document through the lead app when I click on a button which I defined in lead app. I want to generate a document with lead data through the custom function. How is this possible ? Thanks
Parsing String Response from API call
Hello! Does anyone have an idea on how I could handle a string response to an API call formatted as follows: "Found|2~222.0|2019~2~21~22~59~43~2019~2~22~0~11~31~324~324~1~9718225~z688876|2019~2~22~0~12~38~2019~2~22~1~17~4~120~169~0~9718290~zg88877|" The key values are those highlighted in bold. What I need to do is translate the string of numbers and provide a text phrase to my users. So, the above would mean: "Passed Content Test", "Passed Application Test 1a." I'm getting stumped as to how I can
Linking accounts to each other
How can I link accounts to each other? Often it appears that a specific company owns many brands. They might use the same solution so I would like to have them linked together, even though these accounts are individually operating companies. Can someone provide me with a good solution?
Does Zoho One include SalesInbox?
Zoho One sounds like a winner . . . Does Zoho One include SalesInbox? Thanks!
When I delete a Lead in Zoho CRM, does it delete the Contact and Account?
We're logging Leads from Twitter engagement and as you might imagine, many of those "Leads" aren't leads but might still be valid Contacts or Accounts. When you Delete a Lead, it seems like it Deletes the record entirely. Does it? It should retain the Contact/Account and only delete the Lead.
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