Exciting News: WhatsApp Templates is now available on Zoho SalesIQ!
We are excited to announce the launch of WhatsApp Templates on SalesIQ, a highly awaited feature that will take your business messaging game to an all-new level. This is going to help you enhance your communication patterns, while also allowing you to
SalesIQ - Chatbot fails to assign user id to tickets in Zoho Desk
I've run into this issue where chat bot when associating a ticket for zoho desk can create the ticket just fine and pull the information until I add an assignee ID. then it always fails. Is there something i'm missing? i've attached setting that does
Minimise chat when user navigates to new page
When the user is in an active chat (chatbot) and is provide with an internal link, when they click the link to go to the internal page the chat opens again. This is not a good user experience. They have been sent the link to read what is on the page.
WhatsApp Business Calling API
Dear Zoho SalesIQ Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho SalesIQ. This integration would enable sending and receiving calls to and from WhatsApp numbers over the internet, without the need
No Close Button or X on Chat Window
We just started using SalesIQ Chat. In the Settings >Brands>Personalization>Chat window we see the preview below, with the X below the window. However, in all our browsers we don't see the X. We've had customers frustrated because they can't close it.
Is there a way to keep Sales IQ on?
It seems that the only way for my site to say that we're online is for me to have the app or salesiq site open. Is there not a way to have the Sales chat bot open and say we're only and for me to just get a notification when someone interacts? It's not
.Please someone help me with .salesiq.domain()
Hello, I have a domain, camisashabers.com.mx, and a subdomain, tienda.camisashabers.com.mx. I have placed the required code before the </body> tag on both the domain and subdomain, but it isn't working correctly. When a visitor moves from the domain to
Tracking SalesIQ Across Multiple Domains
I use Unbounce for my Landing Pages and Wordpress for my website to display our product. Our unbounce domain uses a sub domain, and one of the shorter URLs we own. It may look something like this: http://try.example.com Our webiste domain would be: http://exampledomainlong.com
Domain / Sub-Domain Crossing
Hi, I'm encountering an issue with user tracking. Our main website is https://www.espatial.com, and our product is located at https://maps.espatial.com. We log user information when they complete our sign up form. But we're encountering several instances
Cannot link my Whatsapp business account
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?
I cannot connect to whatsapp business gives me Portal name already taken
I can't link my WhatsApp Business account, I get an error that says "portal already taken." I've already contacted support, but it hasn't been resolved. Does anyone know how I can fix it?
Is it possible to display SalesIQ chat embedded in the page (not floating)
Zoho SalesIQ chat appears floating when user click chat button in the bottom right corner (also floating over the website content). Is it possible to embed chat window in the page so it wouldn't be floating, but displayed in the given DIV element, and
Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the design
Zobot New User prompts on Whatsapp
I created a codeless Zobot through SalesIQ to ask for users' query on Whatsapp and then raise a ticket. The Zobot is working correctly except for new users for whom it is asking for an email (which i understand that the user must be registered as a contact
Queuing in live chat
Is it possible to put chat visitors in a queue when agents are at their maximum chat limit? Chat limit is currently set to 10 active chats at a time, however operators are still being sent chats once they hit the maximum. If we could queue chats then
No Zoho SalesIQ app in PlayStore
Unable to find the app in playstore. Google search provided link that is invalid. App may have been removed. Request to add it back so we can monitor chat on the go.
Sales IQ
Hello everyone, I have tried to find the solution for a problem with my instagram account, and I noticed the situation has happened to other user, how can we fix it? "When someone connects directly to our account, they ask "can we send you an email?"
Important Update: SalesIQ App Unlisted from Google Play Store
Dear SalesIQ App Users, We wanted to inform you about a recent technical issue that has temporarily unlisted our SalesIQ App from the Google Play Store. We apologize for the inconvenience and have already communicated with the Google team, and they have
📢 Exciting News: Our ZUG Meet-up is making its return across USA!
We’re delighted to announce that our highly anticipated ZUG meet-up is back and coming to various cities across the US. This is a unique opportunity for Zoho enthusiasts professionals, and innovators to connect, share insights, and elevate skills together.
Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving
Reopen and Continue WhatsApp Chats within 24-Hour Window
Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue conversations with customers after a chat has been closed from our end. Current
Disabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!
ANSWERED: Open SalesIQ Chat window on button click
I am using the Javascript API and have created buttons on my site so people can easily enter chat. I.e. I have buttons that are quick canned questions so users dont have to enter in text,and can enter chat quickly. Here is an example: <a href="#"><img
Help! Existing chatbot On new website
My team is building a website for a new product, but the chatbot from the existing product is embedded on this new site. Although a new chatbot has been built for the new product, the old one is still showing up instead of the new one, despite changing
Missed Chat Notification?
When we miss a customer chat (or we are away from the chat), we do not get any kind of email notification that we missed a chat. We have to physically open SalesIQ to see what we may have missed. Is there a way to have any missed or unanswered chats sent
No Incoming Call Notice - SalesIQ Mobile App
Hi there! When a visitor selects Call instead of chat, I do not receive notifications of incoming calls on the SalesIQ mobile app. I receive a notice of a Missed Chat after the visitor hangs up. I think the Calls are still in Beta? It is a pretty cool
Tips & Tricks: Ensure Your Bot's Final Messages Get Noticed with Card Wait Time
Creating a seamless and engaging chatbot flow is key to a great user experience. Each bot flow should have a strong start and a smooth conclusion to keep users engaged. In SalesIQ's codeless bot builder, the End card is used to end bot conversations.
Zobot Plug Incorrectly Identifying User on Production
Hi, I am trying to setup my Zobot to identify users who visit my site as: - New Users = all of name, email and phone are empty (or name contains Visitor) - Existing Users but info missing = either name, email or phone are empty - Existing Users = all
Sales Iq Triggers
Hi, I have sales Iq on my website, however, when i go to a specific page (which I have set up a trigger) it does not pop up my chat question? Can you help?
How to disable free text input for Zoho SalesIQ Codeless Chatbot.
Hello! We have integrated the Zoho SalesIQ chat widget on our website (https://www.mcneiladvantage.com/) and are currently using the Codeless Zobot bot to communicate with our clients. When configuring our chatbot, we utilized the button feature to allow
Transfer Zobot to another Zobot
I have a situation winch i have two bots configured, have a Action using deluge or other options to i transfer the bot to another? they will trigger another zobot. The Customer will select a specific option and will then be redirected to the start of
SalesIQ Not Tracking Any Visitors
Hello all, We have SalesIQ the tracking code for the brand is added to the website via Google Tag Manager SalesIQ is showing "green" for the code, meaning it should be ok The "Track Visitors" button is on And yet there is absolutely no visitors tracked
Deprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As a
CHAT FOR WEBSITE
DO YOU OFFER A LIVE CHAT FOR MY WEBSITE? TO EMBED?
Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
طريقة تحويل التطبيق الى اللغه العربيه
مرحبا حاب اغير اللغه من الانجليزي الى العربي ماهي الطريقه ب الاضافه هل الاشتراك المبدأي لمده معينه وبعدها يصدر ب رسوم؟
Export history visitors above 1000
Hello How can I get visitors history above 1000 that delivers Excel file ? through an API Thanks, nono
Plug Sample #1 : Fetch ticket status from Zoho Desk on Codeless bot builder!
Hi everyone, Good to see you. Are you using the Codeless bot platform for building your bot? Did you know that plugs are exclusively made for performing customized actions on Codeless bot? Here is a simple plug for fetching the status of the ticket from
Zobot queue time or customer wait time
is there are zobot card that can be used to say if we are forwarding the chat to a customer, then the customer will see their wait list number or queue number before an operator can accept the chat?
Unable to Change Sales IQ Auto Response in FB Messenger
Hi all, I admit to being a bit overwhelmed with all of the overlapping functionality of Zoho One, specifically where to change settings. I am assuming that Facebook Messenger auto responses are handled through SalesIQ. My problem is that somewhere, somehow,
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