Salesiq chat always offline - server error
Greetings from Brazil Guys, we're not able to put our chat online. When accessing the site, the chat always appears offline To try to put it online, we go to the control panel, but when we click to leave the chat online, the system informs us that it
Level up your voice support and engagement with Call recording
SalesIQ's audio call feature is one of the best ways to actively engage with your customers, promote your business, or improve support sessions. But have you ever been in a situation where you couldn't recall the critical information you discussed over
Did you know that Widgets/Form Controllers have pending and callback actions?
Greetings from Zoho SalesIQ! As you all know Zoho SalesIQ now has features like stand-alone Widgets and Form Controllers. Widgets allow you to bring custom data from multiple services and display them in the chat window. Form Controllers can be used as
Entering 2022 with a quick revisit to the year of new normal!
New Year Greetings from Zoho SalesIQ! 2021 was a rollercoaster ride for all of us - but amidst the pandemic, SalesIQ launched its all new UI - Zoho SalesIQ 2.0 with new and powerful features like codeless bots, answer bots, stand-alone widgets and several
How do I change what the operator says?
Hi guys, I want the first page of a live chat to be a form with a name and email input box, but instead I get the "operator" asking questions (as pictured in attached screenshot). I can't for the life of me find where to change this and online guides
CSS code for larger rectangular logo on the right of the chat widget
Hey, anyone out there have the CSS code to put a larger rectangular logo on the right side of the chat widget? Also, are there any good CSS lists out there other than the limited one on Zoho? Thanks!!
Scale up your business and support better with SalesIQ - WhatsApp channel
The essential part of all budding business is to have a personal touch with your contacts, yet use powerful tools to customize the process. Now, let's see how supporting in one of the most widely used messaging platforms, WhatsApp, is preferred by many
Embed Zoho Sales IQ code in Gravity forms
Hi, Can anyone please provide the code to include in gravity forms for Zoho Sales IQ tracking? I don't use zoho forms and I believe there is a code that will activate Sales IQ tracking features for new subscribers via gravity forms. Thanks
Configure Plugs in SalesIQ and save yourself the trouble of writing logic more than once!
What are Plugs? Plugs in SalesIQ is a feature that can be used to connect the Codeless bot with different applications (Zoho apps and external apps) with the help of user-defined inputs and outputs. They can also be used to perform a user's own logic
Instant contextual support on the go! - SalesIQ Mobile App
Providing effective support is often considered more important than providing instant support. Hence, to provide the best engagement, most of the support and engagement tools require operators to be using a desktop or a laptop. A bigger screen can be
How to link multiple brands/websites to territory
Hi Guys, We have around 100 brand/product specific websites which we want to assign to 10 territories (10 each) and track the matrix for each territory in terms of total visitors, total leads, total chats, total sales etc. done in each brand/website
How to nurture leads, manage contacts and grow your B2B business with SalesIQ?
Zoho SalesIQ is one of the most powerful support tools in the industry and is preferred by millions of customers. SalesIQ is used to acquire leads across various sectors and automate your workflows. The all-new SalesIQ brings more power to your business
Incoming chat to ring to phone
I have a request. Before we moved towards SalesIQ, when a customer would start a chat from our website, it would put the customer in a hold queue state and it would ring to our phone system. When we picked up the phone call it would place the call on
Push chat transcript from SalesIQ to CRM not working
I setup salesIQ > CRM integration and made sure "Push Chat Transcript as attachment in CRM" is activated. Yet the only thing that I can find in the CRM is a note and the first line of the chat on the page of the "head guy" of the contact. But no attachments
Cookie banner API
The cookie banner is configurable to show "Decline" button in the rendered banner. What does the decline button do? Is there a way to hook into it with API, so I could execute my own logic if the user declines?
Optimize your Calendly schedules with Zobot
Hello everyone! We all know managing and scheduling appointments with prospects can be a daunting task, but not anymore! Provide your website visitors the ability to schedule appointments/bookings with you at ease with the Calendly integrated Zobot. Let's
Capture custom events in SalesIQ
We have some landing pages that include a video embed (flowplayer). Is there any way to capture an event to SalesIQ that would show up on the actions list when a user clicks on the video? We would like to make some analysis to find out if the videos
Help with creating a filtered list of visitors to a specific page
Hi Experts, I am wanting to have a filtered list of visitors to a specific page on our website. I can create the filter based upon the 'Landing page' but visitors may land on our home page then navigate to the page I want to record. There does not seem
Manage brands/website via API
Hi Guys, We have a website purchase workflow and there can be any number of websites and there is no way to manually do all configuration and set up. As per our business workflow we have to create SalesIQ Brand/website automatically via calling an API
Now connect with your SalesIQ visitors via Facebook Messenger
Introducing SalesIQ and Facebook Channel integration for your business communication. If you have a Facebook page for your business, you can link SalesIQ to the page and the followers can connect and converse via Facebook Messenger. Operators can attend
Respond to visitor queries using resources in your knowledge base with Answer bots !
Greetings from Zoho SalesIQ! Handling visitors with basic queries efficiently while also focusing on other valuable leads has become the need of the hour. The Answer bot in Zoho SalesIQ acts like a layer between your visitors and operators - a layer that
How to have a Zobot pass the flow seemlessly to another Zobot
I am currently trialling the codeless Zohobot service and so far loving it. The use of plugs is particularly powerful, as it lets us look up a user in our CRM and take actions depending on their customer level and status. However, this Zobot is getting
Closing chat bubble
Hi, I have a problem with the chat bubble in Zoho SalesIQ, It is impossible for my customers to close this, which can be disturbing for the user experience, can you help me to simply add a cross, to easily close this chat bubble? This is my site: https://hopstock.fr/
Webinar alert! Join us to learn how to engage and grow your business via Social media platforms!
How many of you have let a day go by without checking your Social media? Social media is one of the fastest-growing things ever. People are now more intrigued by business in Social media platforms over traditional websites. Even more so, people rarely
Coin float sticker without bubble or at least minimizable
Hello, there had been a request 3 years ago by another customer and you said you were working on it, but still it is not fixed. https://help.zoho.com/portal/en/community/topic/different-icon-for-mobile-widget Can we have the float coin sticker without
Sales IQ creating multiple leads for the same visitor
Hi there, We've noticed over the last few days (possibly longer) that sales IQ seems to be creating multiple records in the CRM for the same user. For example, I have one user that has been added as a lead 5 times in the past 24 hours. So it's creating
ZUG meet ups - Join us and learn how to improve customer engagement with SalesIQ in real estate business
Greetings from Zoho SalesIQ! We hope you're having a great week. Customer engagement is crucial in the real estate industry where 24/7 support, potential lead generation and keeping up with industry trends and standards are all major influencing factors.
configure chatbot to be more interactive
Hi, my chatbot make the first welcome good and the first reply is good but chatboot continues to give visitor same question, instead saying for example: thanks for your kind request, you will receive a call from our operator soon. How to set up this action?
Web site unresponsive. Works when Salesiq is disabled.
Getting the following errors when navigating to any page on our web site. Disabling salesiq solves the issue otherwise the page remains a blank screen until it is manually refreshed :( Any ideas from anyone?
Installing Zoho SalesIQ directly from your WordPress admin page
Hi, I tried to install SAlesiq functionality following these instructions but it doesn't work. image 1 https://help.zoho.com/portal/en/kb/salesiq-2-0/installations/articles/wordpressinsalesiq#What_is_WordPress I also tried to insert the code into the
Need remote support on integrating Zobot with Zoho booking
I need Zoho partners assistance on integrating Zoho booking with Zobot. The idea is to fetch Zoho booking appointments right in to, Zobot chatbot.
Zoho SalesIQ slows website load times down
Hello, As Zoho should know, it's important to load a website fast for SEO. Once we add Zoho SalesIQ code to the website the load time and Core Web Vitals within Google Search Console turn very bad results. This negatively affects our SEO and rankings
can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats
Hello Mr. help, Can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats ? coz in our test , it seems that we can not set up certain rules
Zoho User Group meet-ups for US Pacific and mountain region!
Greetings from Zoho SalesIQ! We hope you're having a great week. Zoho SalesIQ has a fully refreshed look and feel in its all-new version 2.0 with a big bunch of brand-new features and we couldn't be happier about it! We wanted to make you a part of this
Widen your horizon and connect with customers via multiple platforms with Channels
Easy, fast, and secure communication with customers is one of the foundations for any successful business. Zoho SalesIQ is exceptionally good at improving business communication and enagement with its state-of-the-art tools. We are looking to expand our
Deprecation of older versions of Mobilisten (SalesIQ Mobile SDK)
Greetings from Zoho SalesIQ! On account of the recent enhancements and updates to the Mobilisten SDK, we have planned to mark older versions of the Mobilisten for future deprecation to ensure stable and smooth operations. Which versions does this affect?
Boost Your Sales Activities With Zoho Sales IQ
The world that we are living in today is governed by effective communication and technology as some of the most important driving factors of interaction between two people or parties. Rather, we are so used to communicating in the bat of an eye that now
Tips to build complex flows on the Codeless bot platform at ease!
Zoho SalesIQ's Codeless bot platform lets you build chatbots for your website without having to handle the complexity of writing code. This platform has a super-easy drag and drop user interface that makes bot building as easy as pie. On top of that,
Join us for a live session on the all new Codeless bots - the fastest way to build chatbots!
Hello everyone! We hope all is well with you. I'm sure a lot of you have a lot of questions with respect to chatbot building, the most popular ones being 'What if I'm a non-techie?', 'What if I don't love writing code but I still want a chatbot for my
Amplify customer engagement on your website with the Zobot!
Customer engagement plays a massive role in business outcomes - it works like magic when it comes to creating a better customer experience and higher retention. How great would it be if your chat bots could do this for you on your website - all without
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