Join us for a live webinar on the all new Codeless bots - the fastest way to build chatbots!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of our all new Codeless bot platform in SalesIQ 2.0 that lets you build chatbots for your website with absolutely no coding skills! In the
SalesIQ SDK for React native error on building
Hello there, I want to intergrade SalesIQ to my react native application, the installation guide very clean and I am following these step fine. But unfortunately I got an error on building: D:\MY_APP\node_modules\react-native-momosdk\android\build\intermediates\runtime_library_classes_jar\debug\classes.jar:
SALES IQ visitor ID numbers..
Hi all, Each visitor has a unique number. Does this correlate to our CRM records or is Zoho creating this as the visitor arrives? I would really like to see who these "numbers" are and how we can reach out to them (many are not engaging in chat.. which
Codeless bot smile rating descriptions need updating
With the new codeless bot system, when you add a criteria checker block that checks a context variable, the descriptions aren't great. I'm using the three-stage smile rating and the options it offers you are Good, Great & Neutral (screen-1614). It would
Codeless Bots : Storing data with context and visitor fields
The Codeless bot platform in Zoho SalesIQ helps your build virtual assistants for your business website the easy way - the no-code way. All you have to do is design a flow chart that will define the flow of your bot using drag and drop elements and you're
Learn all about the advanced Zoho SalesIQ tools that you can use for your business!
Greetings from Zoho SalesIQ! We are back with the second part of the Zoho SalesIQ event series for the MEA region that will talk about all of the advanced features in the all new SalesIQ 2.0 that will help you improve customer engagement on your business
Form Controllers in Zoho SalesIQ to collect and push data to different applications
What are Form Controllers? Form controllers in Zoho SalesIQ are used to modify the fields in a form and to process the data filled in the form. When a user adds or updates an input value in a form field or clicks the submit or cancel button in the form,
Creating Widgets in Zoho SalesIQ using Webhooks
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions They are basically used inside SalesIQ to display different categories of
One More Zoho useless app due to overly restrictive "Brands"
SalesIQ is now the second Zoho app we can't use (first was Social), because of the overly restrictive use of "brands" without a hefty additional payment. Zoho One is very quickly becoming not such a good deal nor choice. We have a separate website for
SalesIQ chat routing - Connecting right operators with visitors
Running a big brand would involve handling multiple visitors from various domains and requirements. Routing all the incoming chats to random operators and transferring the discussions to the required operators will be very ineffective and time-consuming.
Return types in Widgets
Widgets in Zoho SalesIQ help you display different categories of essential information required for operators right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different widget return types
Adding a Channel to SalesIQ
I have a client that currently uses Zoho CRM and Zoho Desk. They would like a live chat to place on their website that has a mobile app and chat bots (something like SalesIQ). However, they would also like to have all this work over SMS as well. Does the SalesIQ API allow this? Can I add visitors without them being a visitor on a website? Thanks! Bryan Redeagle
Is there a way to stop multiple Zobots interfering with each other?
I have three Zobots operating on my site. They pop-up on these pages: https://www.forbesbaxter.co.uk/not-our-customer/, https://www.forbesbaxter.co.uk/brand-marketing/ and https://www.forbesbaxter.co.uk/chatbot-demo/. The idea is that I use chatbots to
Built in logging library for Deluge Script
The info keyword is very useful to inspect the various message objects in Deluge, but some way to store these logs for a while (even if they get deleted every 24 hours or so) is even better. A built in logging library in Deluge script would be immensely
Explore the potential of Zobot-Zia Skills integration
Basics first, what is a Zobot? Zobot is a flexible bot development framework, that will let you build AI assistants that can be deployed to assist visitors hitting your site. Functionalities of the bots can be streamlined based on your business requirements without having to compromise your needs. Zobot is also open for integration with other best bot building platforms. What are Zia Skills? Zia skills platform lets you build conversational AI assistants, that are capable of more than just merely
Auto-reply message as bot in FaceBook Messenger
Hi, I'm Zoho One user, looking for a better solution how to create Auto-reply messenger bot, when customer send us a private message, example "pm" or "I'm interested in your product", during the Facebook Campaign. I want the bot be able to filter the
Input Parameters in Widgets
Widgets is a feature in Zoho SalesIQ that lets you display different categories of information required for your operator right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different input
Can you limit SEO penalties by delaying the appearance of a pop-up?
Google is not keen on pop-ups and has got even less keen on them with the new Core Web Vitals updates. But I like using pop-ups. If you delay the pop-up so it only appears 10 seconds after the page loads, do you avoid Google’s penalties?
Discover the future of customer engagement with the all new SalesIQ 2.0!
Greetings from Zoho SalesIQ! We are excited and proud to announce that the newest version of Zoho SalesIQ - SalesIQ 2.0 is now live! What we're also excited about is that we are hosting a series of events to talk to you about all of the features in Zoho
Sections in Widgets to display different categories of information
Widgets are user interfaces that can be built as a part of SalesIQ's platform to display actionable data from multiple integrations. What are Sections in Widgets? A section is a structure in a widget that can have a title, data & actions. Actions are
Widgets in Zoho SalesIQ to display actionable data from multiple integrations
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions. They are basically used inside SalesIQ to display different categories of
Zoho chatbot clickable url
Hello i am Peter from the Netherlands, i am just new with zoho and i am trying to make a automatic bot for my customers. I only have one big problem and that is that i don t now how i can answer the customer true my bot with a clickable url link. I can
Enhance and grow your B2B relationship with Company scoring
SalesIQ 2.0 introduces yet another B2B relationship enhancement tool, the Company scoring. This feature allows you to score companies based on various rules and criteria. Once the company in your portal satisfies the rule, the specified score will be
Codeless Bots : Response blocks to collect visitor information
What is the blocks gallery? The Blocks gallery is a collection of enriched UI elements & actions offered by SalesIQ that can be used to define the interaction flow while building your bot. Response Blocks: This category of blocks can be used to collect
Sales IQ chat start REST Api
Hello, I am trying to handle the conversations between the operator in salesIQ and visitor in my chatbot. So for that, I am using Sales IQ V2 REST Apis, So from the API collection, I figured it out of using conversations Visitor Api to send visitor messages
SalesIQ one minute website visits
We just started keeping track of visits to our website using SalesIQ and there is a very high rate of direct traffic with time spent on site just over 1 minute. It comes from all over the globe. Anyone know what this is? Does not seem natural and seems
Code less bot builder issue: cannot disconnect single edge in the middle when multiple buttons go to same block
In the code less bot builder, if there are multiple buttons all going to the same block, it is not possible to disconnect a single edge in the middle because clicking on the Scissor icon only removes the lowest edge. This is because all the connecting
Codeless Bots : Integration Blocks to facilitate integration-related operations
What are Integration blocks? Integration blocks in the Codeless bot platform can be used to perform integration-related operations like mail subscription, ticket creation, lead creation, etc. These blocks work based on the integration configuration. Add
Codeless Bots : Data Blocks to gather information from the visitor
What are Data blocks? Data blocks in the Codeless bot platform can be used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per your flow. The details collected using these data cards will be
Codeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.
Detect the profanity in messages and add a professional touch to the conversation
Keep up your business standards by automating the process of identifying and blocking the usage of profanity. During live chat, operators might face some abusers and usage of offensive language. You can prevent this by implementing profanity library features
Build strong relationships with your B2B customers via SalesIQ
Introducing Company module, an exclusive feature that enhances your B2B relationship. B2B based sales and engagement have been showing steady growth recently due to the number rising startups and entrepreneurs. So, we have added an entire module dedicated
CHATBOT (ZOBOT )
can someone please tell me how to add different msg for every option in the bot builder? ZOBOT for sales IQ
Codeless Bots : Blocks for effective, enhanced interactions with website visitors
The Codeless bot in Zoho SalesIQ is a platform that was designed to ease bot building for non-techies. With this platform, you can create the bot of your dreams without any coding skills, whatsoever. Today's post will throw spotlight on the blocks available
Incoming Chat Notification
We have increased our incoming chat wait time to exceed the default 120 seconds. However after the 120 seconds the chat notification tone will stop even if nobody has picked up the chat. Is there a way we can increase the chat notification tone to match what we have set.
Spreadsheet based CMS for the Zoho Answer Bot
I am really excited by the Answer Bot in Zoho SalesIQ 2.0 release, but I miss something from Dialogflow. Dialogflow has this feature where the entire bot can be exported and imported as a ZIP file. In turn, this allows folks to type all the questions
Join us for a live webinar on the all new Zoho SalesIQ 2.0!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of its all new and improved version - Zoho SalesIQ 2.0. We want to tell you more about this and so we are here with a live session that will
Controls in the Codeless bot builder to ease your bot-building experience
The Codeless bot platform in Zoho SalesIQ was designed to help non-techies make their bot dreams come true. The platform lets you build chat bots without having to write any code. All you have to do is design a conversational flow using the blocks in
Transfer Chats
Hello, I would like other staff members to be able to takeover a chat session when the original operator is not available to transfer it themselves. This functionality was available in our previous live chat software and it's very useful. Is this possible please? Thanks
Support multi lingual FAQs in SalesIQ ?
Hello there ! I tried a few months ago to integrate our knowledgebase inside our chat in salesIQ. It seemed to work fine but we realised only a few weeks later that you only integrate one language : the "master" language from the Zoho KB in zohoDesk.
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