How translate day of week and show 24h time format?
Hello, I use zobot with google calendar but How translate day of week and show 24h time format?
Pre Chat Questions
Hi Is there any way that we can customise the chat widget so we can gather more information from our members. It currently looks like we can only capture Name, Email Address and Department. However, we might want to also ask which team the member would
I am trying to add multiple sales iq chatbots on multiple page through GTM
how can I disable the previous chatbot if a user is coming from another page? It shows two chatbots if a user is coming from different page where another chotbot is active
SalesIQ Scripts and Zoho Bookings Integration
Hi, I love this integration (we used the template with a few tweaks to fit in with our business) - though, it'll be great if it was possible to use the "date-timeslots" input card, with the slots populated via the Zoho Bookings availability. i.e. not
Zoho Widget & Float Button Load Times Slow
Hi, 3x Zoho files are loading slow on my website: http://once.ly/7hlRH (Website URL masked for privacy) The files which load slow are: 1) https://salesiq.zoho.com/widget 2) https://css.zohostatic.com/salesiq/Mar_27_2019_https/styles/floatbutton.css 3) https://js.zohostatic.com/salesiq/Mar_27_2019_https/js/floatbutton.js Is this a normal load time? if not, what can i do to improve it? Please do have a look at my website in the link above. Kindest regards, Am
SalesIQ Unannounced Beta?
(2nd time posting - not sure where 1st post is) There's an unannounced beta out with all kinds of new features. It's put us in a beta of Enterprise 1.0 and talks about an upgrade to Enterprise 2.0. Any of idea of what this is?
Live Chat load time issue
Hi, My developers have loaded Zoho live chat onto my custom PHP site which has slowed the load time of my site to almost 5 seconds from 2 seconds. Can anyone suggest how to solve this, the product is excellent and having used many Zoho products I can't imagine this is a Zoho issue, most likely my developers. Thanks, Matt
Number of chats changing from 1 to 0 back and forth
I am looking into setting up blueprints in CRM from the leads we get from chat requests. The number of chats would be an important criteria for the blueprint. By looking into the timeline of the lead and understanding how salesIQ interact with CRM, I
How to add custom parameters in Code Live Chat integration
Hello, I use the widget Live Chat integration on my website. I have added the script in my footer of my website : <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"xxxxxxxxxxxxxxxx", values:{},ready:function(){}};var
I need help regarding the Chat button
I need help regarding the Chat button on my website, there are many places where we put a Button to open the Exiting chat system now we are moving on Zoho so I want to know a particular script that open Zoho chat while pressing the button on the we
How to 'restart' the chat? Users will reach the 'end' of the chat and even with operators available, cannot reach a person.
Scenario: user is chatting through SalesIQ to either bot or human operator. When chat is complete, the user is unable to start it again. If the user has another question and reopens the chat, they can only input their name and email to leave a message.
SalesIQ Prechat fields mandatory when offline
Is there an easy way to have the Name and Email fields in the SalesIQ prechat form mandatory when offline and optional when online?
Zoho Scripts blocks rendering of the page
Hi there, Here are the files causing my page to load slowly: css.zohostatic.com and bizappln.zohobookings.com How to make this script to load without blocking the rendering of the page? I have attached a screenshot for your reference. I'd be happy if
Zobot-DialogFlow: Is there any way to ask (and save) user for his Name, Email or Phone number during an active chat-bot session?
Hi, During the chat session I want my bot to ask user for his contacts be inputed in a form and then this contacts to be saved to SalesIQ and moved to CRM as fields. Is it possible by some scripting or settings? Thanks
Build Bot as per requirements
Hi We are looking for a developer who can build zoho bot by using/ updating script of basic template available from sales iq, (ZOBOT) - SHOP - TRACK ORDER - HAVE A QUERY - JUST BROWSING - Under SHOP, we want, -> Question-
How can I get the chat transcripts to be mailed to the same operator that answered the chat?
It turns out that I have 10 operators and I need the chat transcripts to reach a specific email to each operator. The chat I answer, is it possible to do this?
forward opeartion on zoho not working
Good day for the past 3days i have been having issues forwarding chats from visitors to my agents, i have tried forwarding by department and by email and it still doesnt work but yet i receive a response that the chat has been forwarded, please i need
SalesIQ Desktop App Feature Request
Hello, Could you please add "launch on startup" and "minimize system tray" festures to desktop app ? It would also be great if the computer was idle a certain period of time or shutdown, agent availability could change as "idle"
Bigger Plan for Sales IQ
Hi there. We want to implement Sales IQ chatbot. As far as I know, it needs an active Sales IQ plan. The issue is the maximum amount of visitors that could be tracked is 200K (Enterprise plan). And we have 350K visitors per month. Please advise how to
Visitor History: Shows external Webpage that's not my website
A few weeks ago we started noticing that some random external websites started showing on our visitor history: a lot of visitors are coming via Direct and the Top Pages section shows another URL that is not our company's website. Can anyone explain this?
How do I remove our company's IP address
How do I remove our company's IP address from showing up on sales IQ. We login to our own website, and do not want the analytics to be skewed.
Wait 15 seconds before chat widget is presented to web visitor
Is there a config change I can make so that when any visitor lands on my web pages, after 15 seconds the chat window is then presented, not right when the page loads by default? I found a setting "Intelligent Triggers" where I can send them a chat engagement message after a specified time, but I do not want to send them a message, I just want a delayed chat window presence. Help :) Thanks!
Search not working in SalesIQ
Hi, We've never been able to get the search to work in SalesIQ. Even when I can see a visitor on the site, if I type their name or email address it never returns any results. Is there a setting or something we should enable? Thanks
Not all visitors data is transferred to CRM
Hi there, we've been using SalesIQ and CRM for sometime now. We have a sign-up form on our website and capture signups as leads in the CRM. Until recently the lead in the CRM would show information from SalesIQ such as referrer, first page visited, number
Pre-chat form input validation
Good day, Is there any way to validate inputs from pre-chat forms? The name input field accepts special characters such as "*&$^%#$". Which is I think not appropriate.
Can zoho bot + dialogflow from Google sheets or zoho sheets be started now?
Is there a chance to help get started and run?
Persisting Issue with Lead Source Resetting to "Website Visit"
I searched the forum for the case of Lead Source being automatically set to "Website Visit" by SalesIQ after each lead's visit to the website. The issue there is that it overwrites the true lead source which was initially entered in CRM (say, Facebook
Intelligent Triggers customaction not working
I am having difficulties setting up customactions within our website. First question: What is the amount time it takes for a setting change to be applied? I have noticed that when disabling a rule the change won't become active for a period of time. This
Data not appearing in CRM & CRM data not showing in Sales IQ
Hi, I'm using Zoho One so have access to paid verison of both Sales IQ and CRM. I send email to individuals via CRM. The emails I send i thought would track these leads with Sales IQ. I.E I email Joe Blogs from zoho crm. Joe Blogs opens the email and clicks link to visit my website. From CRM i know Joe Blogs opened the email. I get notified. Of all the people I email I know some of them visit the website. I would expect Joe Blogs name to appear not in Zoho Sales IQ. It does not. It appears
Is there a way to change the z-index of our chat widget?
I tried uploading a css file to change the z-index of my chat widget and float button on the Change Chat Window Appearance with Custom CSS File feature but it is not working. I change it because it is overlapping our custom cookie dialog. .zls-sptwndw { position: fixed; display: none; bottom: 0; cursor: pointer; z-index: 0!important; } .zsiq_floatmain { position: fixed; z-index: 0!important; max-width: 305px; box-sizing: border-box; }
Thought I would A-vs-B Zoho Desk with Zendesk, and I gave up on Zoho after fifteen minutes
I need a chat support widget with one agent. Zendesk will do this for $5 a month (not bad!) but Zoho has a free tier for up to three agents, so I figured I'd give Zoho a shot. I put the Zendesk widget on one web page and it works out of the box. Perfectly.
SalesIQ App for Windows - minimize to tray
I'd love the ability to minimize the SalesIQ app to the tray, instead of just to the task bar, in Windows. This is the same behavior the Cliq app shows.
Unable to Add code or template because of Limit on Character
I am adding code provided in your sample templates or trying to choose existing templates recommended by ZOHO. Still Zoho gives error of 'Looks like the maximum character limit exceeded'. Kindly suggest how to resolve?
Looking for someone to write ScriptIQ for my ec site
hi i am looking for the authorized partner to help me write Script IQ for my ec site. please reach out to me.
Lead Scoring - Reducing score over time
I have lead scoring set up. I have selected that the score reduces by 25% each week if there is no activity from that record. The issue is, the score isn't reducing. So my visitor scores in CRM are a mass of records and I can't tell which ones are recent and which ones are old (and just cluttering up the module) Any ideas?
Chats forwarded by Zobots will now end automatically when left unattended!
Greetings from Zoho SalesIQ! The Zobot, when deployed on a website, is capable of forwarding chats to human operators, if requested by the visitor. Previously, when chats were forwarded by the bot and there were no operators to pick them up, chats were
Multiple Portals - Sales IQ
Greetings. I find my SalesIQ is starting to become cluttered with several websites. Is it possible to have multiple SalesIQ portals? Thank You.
Tip #7 - Ending your Chat session smartly
Is my customer online now? Will I get a reply for my message? The chat is Idle for long time, should I wait? These are some of the common questions for a chat support agent when the chat is Idle. There is no reason to babysit idle chats, as they aren’t going anywhere, utilize your resources wisely. If you are not sure on the customer status on the chat, you have to ping the customer to know whether the chat is alive. Do we have any other option? Yes, LiveDesk gives you an option to end chat sessions
Push Zobot Transcript to create CRM Lead
Good day. How to i Push Zobot Transcript to create CRM Lead? Greetings Ceejay Els
Zobot
Dear Team, Anyone can help with this. I already configure this before we launch the zobot. But Send a Message and end the conversation in this case how do I test on it. Kindly help on this today whether there is send a message and end conversation are
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