No Visibility in the Reports Tab
Hello, I am to do an annual report on total website visitors, however, the entire section says No Data
WFH Tip : 31 How to end chats handled by the Zobot?
Greetings from Zoho SalesIQ! Zoho SalesIQ's Zobot has been designed to handle conversations with your visitors in the absence of your operators. They can understand the intent of what the visitor says and respond contextually. To end a conversation when
How to reactivate salesiq?
Hi, I wanted to reactivate zoho salesiq account but I'm not sure how to do it. "Your Zoho SalesIQ account is idle for more than 180 days. please contact your portal administrator " Who is this "portal administrator"? Can I get some clarity about this issue please?
Website turns completely white and won't load after installing new tags
Until lately, Google Tag Manager has worked very well with my website. The tags I've had in the container are Google Analytics, LinkedIn Insight Tag, GA4 and Facebook Pixel. I recently added Zoho SalesIQ and PageSense to the container and after that,
WFH Tip : 30 How can you handle failures in the Zobot?
Small failures are bound to occur during visitor-bot conversations - operator unavailability, invalid email address entry, etc are all examples of minor failures that happen during a conversation. To handle these minor failures, the Zobot has a handler
Target a wider audience and provide personalized content based on visitors' location.
If your website has broader demographics and if you wish to show customized widget and functionality based on the visitor's location, you can use the .afterready() API. With .afterReady() API enabled, you can customize the functionality and content of
Hitting the customer satisfaction bullseye with SalesIQ Chat Routing
In an everyday business scenario, we get hundreds of chats from visitors. But, most of the conversations go missed or irrelevant due to inefficient workflows. Enabling chat routing allows you to precisely route visitors to specific operators based on
WFH Tip 29 : What is Context ID in the SalesIQ Scripts platform of the Zobot?
First things first, what is a Context in SalesIQ Scripts? A Context is a data definition that is used to collect multiple inputs to perform a single action. So, all the inputs defined in the context will be collected and the context handler will be invoked.
Zoho Online Events (APAC) - Optimizing Website Engagement and Conversions By Analyzing Visitor Behaviour - November 2020
Greetings! We hope you are all doing great. Since we're in the middle of a pandemic, we've decided to meet you all virtually this time. As a part of this, we are hosting a series of online events for the Asia-Pacific region, where we plan to focus on
Need partner to build a new SalesIQ Zobot
We are looking for Zoho certified partners who can help us to build a new Chatbot on our website Zobot goal: To capture lead info (email, name, company) Requirements Lead details will be integrated into Zoho CRM Product question Collect some info
Zobot Tip 1: Keep your visitors from waiting with chat forward action in the Zobot!
Visitors on a website do not usually like to be placed in situations where they need to wait for a response to their query. The Zobot eases this situation with its instantaneous and accurate responses. But what happens when the Zobot itself is in a situation where it does not know the answer to a question that the visitor has put up? This is when chat forward comes in handy. The 'forward' action in the Zobot: The 'forward' action in the Zobot lets the Zobot transfer chats to operators inside your
Leverage browser caching for SalesIQ Widget
My tests on GTMetrix for my website always bring up salesiq as something that can be cached to improve the page speed. Any ideas on how this can be done? https://salesiq.zoho.in/widget (5 minutes)
How to display profile pics of multiple Associates that are online in Sales IQ
HI, We are showing the company Logo on the Chat window header. We also wish to display profile pics of multiple Associates that are online in Sales IQ (upto 3). Similar to what you see in Intercom. We have seen that a human face in chat gets better response
How do we deliver an automated message if we do not respond after x seconds?
Scenario: A website visitor starts a chat. We have not responded within, let's say 60 seconds. How do we trigger a message asking them to leave a message and we will get back to them. I found *where* to enter such a message. But not how to trigger it if we do not respond within a given time period. Thanks
Zoho User Groups Virtual Meetup - Zoho SalesIQ - November 2020 - Canada and USA
Greetings! We hope you are all doing great. Since we're in the middle of a pandemic, we've decided to meet you all virtually this time. As a part of our User Group meetup series, we are hosting a series of online events for USA and Canada, where we plan
Engage and provide personalized support to visitors based on their actions on your website
Increase your triggers' precision based on the visitors' actions; you can set up Custom Action trigger and target your visitors more accurately, grab their attention, and close deals faster. With visitor.customaction() you can perform an action or encourage
WFH Tip: 28 How to update visitor information on the Zia Skills platform?
The Visitor Object in the Zobot: The visitor object is a map that contains the profile information of the website visitor. This will be available inside the messageData map across all scripts inside Zia Skills.It contains properties like name, email,
Dynamically add your visitors' data using Visitor APIs.
Visitor APIs can set a pre-defined value for your visitor's data; this can help you store visitor data on your site, speed up the support process, and reduce redundant data in your SalesIQ portal. You can enable Visitor API if you wish to skip the pre-chat
Choose the fields returned with zoho.crm.searchRecords
Hello, I would like to know if there is a way to only show "selected fields" with the zoho.crm.searchRecords function. By example : in my "contacts" module i only want to info the name, the society, the phone number etc.. Thanks in advance for your
WFH Tip : 27 Set up your Zobot in 6 quick steps!
Greetings from Zoho SalesIQ! Do you think you're a little lost or are you still figuring out what you should do? Don't you worry! We have your back! This post has a quick 6-step tutorial that will help you get started with building a Zobot on Zoho SalesIQ.
Zobot and intro.js
Hello I am a coder, but still new to the zobot's deluge language and zoho in general. I designed a tour using intro.js for my wordpress ecommerce site.... now I need the zobot to run the tour when the customer needs it. Does anyone know how to invoke the command wpIntroJs_StartTour() from the zobot?
Zoho SalesIQ: Overview and Best Practices FREE Webinar Nov 24, 10 am PST.
Click here to register. Join us on Tuesday, November 24, 2020, at 10 am PST, for our monthly webinar on Zoho SalesIQ. The hosts of the CRM Zen Show, a weekly podcast dedicated to Zoho News and product reviews, will discuss Zoho's business platform application
OpenUrl() implemented in Zobot ?
Hello, Thanks in advance for your help. Is there a way to use openurl() in a Zobot ? Thanks !
SalesIQ Chat Bot ... inlude a link in the replies
Hi, I’m setting up a simple bot, I just want it to either display a link or open a link (to a zoho form) This text displays the full link (which I don't want): question = {"name":"time","replies":{"Great! You can sign up here: https://www.google.com/"}};
Widget code now breaking Magento's JS!
Has the Sales IQ code had some updates in the past 48hrs? I've had to disable on our Magento 2 store as it's messing with Magento's own JS effectively killing the site. We've had it the widget code working fine for ages, what's changed? The error fired
Zoho SalesIQ affects GTMetrix results: fully loaded time increases by 15 seconds
We have been using Zoho for a few years and we are generally very happy with the product ! We have recently started to use Zoho SalesIQ on our website and we have this problem though: - before added the SalesIQ widget to our website, GTMetrix shows a "fully loaded time" of 6.5 sec on Firefox -after we add the Zoho SalesIQ widget, there is a large increase in the "fully loaded time". It goes up up to 22.7 sec - lastly, there is absolutely no problem when testing on Chrome, with or without Zoso SalesIQ
Let the visitors on your website know that your operators are away from work.
Do you maintain standard working hours for your employees? And, would you like to inform that to your visitors to avoid having a bad support experience. Business hours comes to your rescue. Business hours help you keep the visitor chat widget online during
WFH Tip: 26 What are the different ways of defining proactive messages on the Zia Skills platform?
WHAT IS ZIA SKILLS? It is a conversational bot building assistant that uses natural language understanding to process and perform skills and actions to respond to visitor questions.The platform is smart enough to perform operations dynamically, fetch necessary data from SalesIQ and process it to construct contextual answers, and much more. Today's tip will focus on the different types of trigger messages that you can create for your visitors on the Zia Skills platform. Trigger messages in Zia Skills:
We are looking for someone who can write complex SalesIQ bot
Its have 10 main scenarios which result in one of the following actions: Collecting data and opening tickets (Zoho Desk) Collecting data and creating Lead in CRM Showing the right link on our site Schedule a call or meeting (Booking) Showing office details and open hours All Actions, the text, messages, images need to come from an external resource (can be a google sheet if needed)
Continue questions
Hi, The response not show correct in chat box. Kindly verify on attach file i send just now. Thanks.
Zobot creation
Context handler Hi, anyone can help me on this. This few days i thought get show good result. But not it seems like show no answer. Can anyone solve me on this. As i need submit this friday.
Not receiving any incoming chat requests? Here are four possible solutions.
After a fantastic weekend, you return to work, expecting outstanding sales, new deals, and lots of customer engagement. Instead, you get no incoming chat notifications. Wondering what went wrong? If you're facing a similar problem, here are few solutions that might solve this problem and help extend your support to your users without any hassle. 1. Operators not associated with website department: You must associate websites and operators with the same department to enable your operators to track,
WFH Tip: 25 What is Zia Skills and what are the three ways of answering visitor queries using the platform?
WHAT IS ZIA SKILLS? It is a conversational bot building assistant that uses natural language understanding to process and perform skills and actions to respond to visitor questions. Zia skills platform lets you build bots that are capable of more than just merely answering the visitor chat requests. The platform is smart enough to perform operations dynamically, fetch necessary data from SalesIQ and process it to construct contextual answers, and much more. More importantly, Zia skills can be developed
Intelligent Conditions - Multiple Conditions
We currently have intelligent triggers that launched based on the URL, however the ability to only have one condition means it is quite limited. i.e. - URL contains 'IoT' However, we would like to combine it with: - URL contains 'IoT' and Country = 'UK' Is this on the roadmap, or, do we need to do some custom development?
Business Hours and Automation
We have Chat prompts launch on our website based on the URL (automation). For normal chat, we also have business hours defined (i.e. 0900 - 1700). Does automation initiate chat respect the business hours? Unlike a user-initiated chat, we do not capture information - is there a way of prompting for this after the automated chat is launched? What is the easiest way to include a 'company name' field on the normal chat interface? Can this be done via the JS API (we are using the SalesIQ Wordpress plugin)
Sales IQ Script Smart Bot Development
We are currently in the process of designing a smart bot and we have already created the structure, we are just facing some difficulties with linking it with our CRM. We have already started with developing the smart bot. Its purpose is to: Create an easy way for our visitor to be able to obtain the following quote (Care Providers, First Aid Paramedics and First Aid Training) 24/7 (whether it be during business hours or outside of business hours) What is left to be done When the user selected 1
WFH Tip: 24 Objects in the Zobot
Before you start building a Zobot for your business, you need to know about the objects that are available inside the Zobot. This tip aims to give you an idea of the core objects that are found throughout the custom bot implementation. These objects serve as a guideline for input parameters and output response formats for the scripts used in the bots. The following are the actions that can be performed by the Zobot: Handling visitor chats Forwarding chats to humans Blocking a visitor Collecting inputs
SalesIQ Monthly Reports Not Available to Admins?
You guys created a beautiful and helpful monthly SalesIQ Live Chat Analytics report. I like it. Thank you for providing it. My concern? Only the portal owner can see it. My team (administrator level permissions) cannot see these SalesIQ monthly analytics reports. It means I can't delegate to my executive team to review and analyze that data. Please open that up to administrator level in SalesIQ. If I gave them admin permission, it means I want them to have information. Also, it would be helpful
How to win back unhappy customers by transforming their negative feedbacks to positive?
Customer Feedback and satisfaction are the keys to any successful business. In the online world, feedback and reviews play a vital role in knowing the quality of the product and customer satisfaction. With the SalesIQ Feedback module, you can know how your customers feel about the product and service, and reach out to the customers who have left poor feedback on the chat session with your operator. You can apologize for the inconvenience caused and also help them get their issues solved without
Chat routing >> Route to selected operators then any available operator.
Current routing only allows for routing to selected operators and then the call goes to missed. https://www.zoho.com/salesiq/help/automation-chat-routing-options.html Route to selected operators - On choosing this option, a (+) plus symbol to will appear you can add the operators of your choice. The chats from the visitors based on the specific rule selected will be routed to the selected operators even if there are other operators available. For example: If you have selected a specific rule to route
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