Let the Zobot dynamically display slots and fix appointments using Zoho Calendar!
Calendars are a huge element in any business - be it small scale or big scale, an industry has requests and appointments coming in all around the year. If you own a business, you will know that a substantial amount of time gets wasted in scheduling. Staff get tied up manually with something as simple as setting up an appointment when they could be doing something more valuable. Imagine if a bot could handle all the mundane stuff so that your staff is free to do more significant work? We have come
Problem with Material Design 1.0+ versions
Hi, we can't run zoho with material design component versions above v1.0.0. We have to use the most updated version(1.2.0-alpha05) Will there be an update with Zoho SDK soon? Or any solution you may recommend?
Reminder: Zobot 101 Webinar Series - Learn to build chatbots from scratch
Hello everyone! We are happy to see the great response that we have been receiving towards the Zobot 101 Webinar series. We hope all of you have registered for the same and have been following the series. Here is a list of all the previous webinars from the series along with the URLs of the recordings. So far we have looked at: Introduction to Zoho SalesIQ and Zobot Build a Zobot using SalesIQ Scripts - Basics Build a Zobot using SalesIQ Scripts - Advanced Build a Zobot using Dialogflow Build a Zobot
Zobot transferred chat doesn't notify the agent
We have integrated the Zobot and SalesIQ, the automated chat works fine but when the customer selects yes for "Want to connect with a human", the agents in the Zoho SalesIQ is not notified about the chat request. The agent have to keep monitoring the dashboard for the incoming chat. Is there a problem with Zobot and SalesIQ integration or we have to change any configuration?
Hide button offline
How I can hide chat button when agent is offline. Can I do it with API or configuration?
WFH Tip 3: Connect seamlessly and provide one-on-one resolutions with SalesIQ Audio calls
Greetings from Zoho SalesIQ! This week's tip will focus on Audio calls in Zoho SalesIQ and how they can help you make your WFH scenario twice as productive. Zoho SalesIQ is a customer engagement software that lets you initiate live chat sessions with your website visitors which is a quick, efficient and inexpensive way to provide instantaneous support to a customer or prospect. However, when conversations start getting interesting and deep, being limited to just typing can be frustrating. Being able
6/10 Web visitors are NOT seen on IQSales ring side tracking to initiate Chat
We have observed that 6/10 website visitors are not showing on the IQSales Ring side Tracker for us to initiate or trigger a chat. We have taken it up with the support team, the tech guy was given complete remote access to my PC and live demonstrated this issue. He acknowledge the problem and unable to resolve this issue. He is now giving us some mambo-jumbo reasons & not been able to resolve the issue. We are heavily loosing out on potential business esp. International customers. Beginning to wonder
WFH Tip : 2 Support and fix issues remotely with Zoho SalesIQ's screen sharing
Whether your business is a big, international brand or a small startup, screen sharing can add exceptional value to your business plan and structure, regardless of what your business does. In today's WFH scenario, screen sharing can be a blessing that can help you support your customers and fix issues for them quickly and effieciently. This post will tell you how Zoho SalesIQ's screen sharing feature - powered by Zoho Assist can revolutionize the way you collaborate and communicate with your customers
Any Improvements planned on Zoho Desk chat?
I understand that Zoho Desk chat is a version of the SalesiQ, and as such, it has a long way to go to be usuable for support purposes. Features lacking are: Abilitity to use articles during chat the agent should have the KB articles showing up and searchable so to be able to recommend these to the customer. This is a basic requirement. More advance, introduce ZIA during chat, so to be able to suggest the best article to agent. What are the plans for this function? Any roadmap available?
Zobotの利用時にメールアドレスと名前を打ち込む作業を止めたいです
会話言語として「Dialogflow」を使用して、Zobotを運用しようとしております。 挨拶文からSuggetionボタンが出てくる仕様にしておりますが、どのボタンを押しても 下の図のように名前とメールアドレスを入力して下さいと出てきます。 他Zohoアカウントで見るとこの表示がなく進めることができます。 設定画面から「Webサイト」>「ライブチャットウィジット」の設定を照らし合わせてみますが、相違点が見当たらず。 名前とメールアドレスを入力せず始められる方法を教えていただきたいです。
Gain insights on what visitors have to say about your brand using feedback widgets.
Feedback is essential for any business, be it small or large. You can use this feedback to gauge what your visitors' preferences are, what more they expect from you and your brand and make improvements accordingly. The Zobot offers a bunch of feedback widgets that you can use inside all of the platforms available. Happiness Rating: This card can be used to obtain the rating from the visitor in the smiley input format. Syntax: { "type" : "happiness-rating",
Reminder: Zobot 101 Webinar Series - Learn to build chatbots from scratch
Hello everyone! We are happy to inform you that we have been receiving great response towards the Zobot 101 Webinar series. We hope all of you have registered for the same and have been following the webinar series. This is just a reminder about the three upcoming webinars in the series: Build a Zobot using Dialogflow Build a Zobot using Watson Build a Zobot using Zia Skills These three webinars will focus on teaching you the basics of building NLP Zobots using the Dialogflow, Watson and Zia Skills
Zobot Tip 2: Personalize every conversation by storing and re-using visitor data
Each time a visitor enters your website is counted as a visit. A visitor session includes all of a visitor's activities ranging from the first page view to the last activity that he or she does before exiting the website.So, how do you keep track of all the activities of this visitor and the details that he shares during the session? The visitorsession API is used to store values temporarily during a chat conversation with the website visitor. For example, if you want to perform an action like triggering
Article suggestions to chat agent
I'm trying to understand how the KB articles can be utilized by the chat agent over chat. It seems that SalesIQ is not able to suggest articles or even display the articles on the same window as the chat conversation, making it nuisance for the agent. How is this handled by you guys, or anyone in here?
How to Sync Desk KB and Sales IQ KB?
Hi, we have just started to use Desk and are using the SalesIQ Chat. Ideally I'd like to use the 'FAQ' feature on chat (which uses SalesIQ KB) and also allow our customers to use the self-service KB that comes with Desk. Unfortunately they are two different KB's. Our current KB is in intercom and I want to migrate to Zoho. 1. Do I have to migrate to Sales IQ and Desk KB's separately, or is there an easier way ? 2. Is there a plan to merge these KB's (we want the same articles in both) ? Thanks,
Export Visitor History
Is there a way to export visitor history? We've been exporting our chat history and I'm looking to get more insight into our visitors as well.
Sell on the go and revolutionize your sales cycle with the Zoho SalesIQ mobile app!
Businesses from all corners of the world, offering a wide range of products, have begun migrating to the mobile realm. And you should too. If you want to prepare for the future and start seeing the massive benefits right out the gate, you can take Zoho SalesIQ with you and chat with your website visitors/mobile app users(SDK) anytime and anywhere you go! From generating more leads, to keeping your prospects engaged in real time, to managing different sales territories, Zoho SalesIQ's mobile app
Chat forward operation waits indefinitely for operator to pick up
In my bot, visitor can elect to speak to an operator. In that case, I've programmed the bot to forward the chat. However, I've noticed that in the event that an operator is marked as available but unable to accept the chat, the chat will continue waiting forever. Is there a way to set a time limit for how long a visitor is kept waiting? I don't want them to wait so long that they leave the website. Or ideally, these chats can be sent to the "Missed Chats" category.
SalesIQ/Zobot - Cards in action/replies of operator_busy, pending, etc?
I'm looking at https://www.zoho.com/salesiq/help/developer-section/responses-actions.html and have the following question: ==> For actions like operator_busy, block, pending, and end do the replies HAVE to be only a List containing text messages, or can they contain other cards, like, articles, videos, etc ? For example, is the following a valid action? { "action": "pending", "replies": [ "Sorry to keep you waiting, but generating the detailed report is taking longer than expected".,
A small change to make Visitor History so much more insightful!
Hello, Wouldn't it be possible to add a landing URL to a Visitor History list? Oftentimes, after I publish something on my website, I'd like to take a closer look at the visitors who were brought to that very new page. For now, I have to click on every one of them to see where they landed in the Visitor Info tab. If we had that URL included, we'd save a lot of time! Also, it is now difficult to differentiate between visitors spending seconds on the site and those staying much longer. It's alway two
Close Date for a Deal Within Chat
I've had a chat with a new visitor, she asked about a sale, I gave a quote and said would send her an estimate. Right from the chat screen (on a PC) I want to enter her as a potential deal. Its statuses presumes pre-closing stages like qualification, negotiation, etc. Yet, a field for "Close date" is mandatory. How can such date be existent if the deal is still in pre-closing? Can you make it not mandatory to save the common sense?
Ip addresss tracking
Hello Zoho Forums, Does anyone have any idea how to automatically save the ip address of a visitor who is tracked on salesIQ? I'm trying to save the IP addresses of unique visitors but the only report that gives any information on it doesn't give me any addresses and furthermore I don't want to sit on salesIQ all day to manually save the addresses either. Regards, William
Register for our webinar on Intelligent Triggers and learn the subtle art of nudging customers!
Greetings! We hope you're in the pink of health! Every business has a customer base and every business owner is anxious about keeping this customer base engaged. If you're looking for a simple customer engagement plan to communicate with your customers and prospects, then this webinar on Intelligent Triggers is for you! Intelligent Triggers in SalesIQ are used to trigger actions to your website visitors at different instances and grab their attention. With triggers, you can perform predefined actions
Need help with customizing a ZoHo Chat Bot
I need help building out a chatbot for Sales IQ for my website OneCBD.com. I need help with complete configuration as well as building out a quiz in the chat bot to help customers find products that suit them best. Is there a certified partner out there who can help?
Zoho CRM integration - can't choose Lead Layout
Hi, It seems like Zoho Crm Leads created through SalesIQ are pushed directly to the Leads Standard layout. There is no option in SalesIQ settings to choose layout ( Screenshoy 114) nor inside Zoho CRM (Screenshot 115). Please comment on the situation. Thank you!
Exclude users from specific IP ranges from Visitor tracking
Namskaram SalesIQ team, we need to exclude some users from specific IP ranges in Visitor tracking. Because it is taking ourselves also as Visitor, so can't get the actual Visitors for our Website. Crafted with ❤️ Zoho Gurus | Zoho One Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ Customers
chat text isn't showing up in the chat window
When I reach out to a website visitor with a stock chat, it pops open the window, but the text doesn't show up.
Mapping SalesIQ IPs to My Pre-Existing List
Hello! I've been using a stand-alone web traffic tool for a few years and generated my list of visitors (names matching an IP) using techniques similar to SalesIQ (campaigns or direct links, for example). Since SalesIQ lets us associate a custom name with an IP on a one-by-one case, is there a way to bulk-map them using a list like mine? That way, I won't have to do it all over for hundreds of entries... Thank you.
Tag/name a current online visitor (without waiting for a history record)
From what I understand (just started using), I can assign a custom name to a visitor in History. Why isn't it possible to do while they are still online? Say, I know who that IP belongs to and I watch them browse my site but their record is view-only until they leave the site and get listed in History. I have to keep an eye on them, wasting some of my productivity...
Reminder: Webinar on how to build Zobots from scratch.
Today, Zoho SalesIQ is all set to host the first webinar of the Zobot 101 webinar series - a webinar on all the basics of Zoho SalesIQ and the Zobot and we want to ensure that you successfully attend. In the webinar, you will learn about: Zoho SalesIQ's efficiency Why do you need Zoho SalesIQ for your business? The Zobot and its capabilities How the Zobot works How it can replace the operators in your organization and so much more. Webinar Details: Title : Introduction to Zoho SalesIQ and Zobot
Revamp your institution's admission model with the Edubot!
Students always have numerous questions and they need immediate assistance with respect to that. Assigning a dedicated human staff to address this may not be as effective because human resources definitely have certain limitations and they can only meet with a handful of students every day. In this case, it becomes crucial for educational institutions to improve their student communication process, especially during the admission season. Zobots can remodel your current admission structure and enhance
Stars rating disappearance
Hello there! I already sent a message in private to Zoho but I hope I am not alone with the problem so I post my request here aswell. We used the stars ratings system for our customer's feedback and we were really happy with it. It was simple and really precise. It was one of the arguments for choosing Zoho. We then discovered the disappearance of the stars for 3 ugly smileys (yes, I know, I can change that). But it really doesn't go with our company's image, it isn't precise and destroyed our stats.
How to change language on demand
I have a toggle button on my site. What i am trying to do is to be able to switch between languages with a simple toggle button. The function works as expected but it does not do anything to the chat button. The language doesn't change. Do i need to refresh the button? Or what is needed to do to accomplish this Here is the code function cambioIdioma() { var checkBox = document.getElementById("toggle-switch1"); if (checkBox.checked == true) { $zoho.salesiq.language("es");
Gear up for a series of webinars that will teach you how to build a Zobot from scratch!
Greetings! We hope you are all doing great. Chatbots have revolutionized the way humans interact with computers to get things done. The advances in conversational chatbot technology continue to accelerate, so staying ahead of the curve is crucial! Zoho SalesIQ has developed the highly customizable, integrable, and versatile Zobot that has been designed to meet the diverse needs of different businesses. These bots are receiving lots of positive attention and show great potential for development.
Sales IQ add custom field
I am having trouble getting my Sales IQ customfield.add() working. I cannot submit the form. I believe the issue lies in the zoho desk field not linking up. I want offline viewers to select a dropdown menu, then have that submission create a ticket. $zoho.salesiq.ready = function () { $zoho.salesiq.customfield.add({ "name": "Contact Reason", "hint": "Reason for Contact", "type": "selectbox", "required": "true", "visibility": "offline",
Double-up your sales, conversions and retention with E-Commerce Zobots!
E-Commerce does not follow a single path. Just like how there are multiple channels you can list your products on, there’s an abundance of ways to make an online purchase — apps, email, social media, etc. This myriad of options can be disorienting to customers if there isn’t one clear route for them to reach their purchase goals. Companies today can use Zobots to eliminate the disorientation and communicate with visitors instantly and resolve their issues then and there. These round-the-clock Zobots
Live Chat APi for Chatbot handover
Hi team Zoho, Is there a Live chat API available? We offer a chatbot tool and would like to integrate with Zoho for live chat (I believe that is Zoho Desk?). One of our clients is requesting the feature so we're exploring the options. The image below indicates the process. The cloud on the left represents the different channels such as WhatsApp, Messenger, Web etc. These channels are connected to the Flow.ai chatbot tool. When the bot is not able to automate the question there should be hand-off
What's new in Zoho SalesIQ! Product Updates - 2019
Hello everyone, Happy and prosperous new year to everyone on behalf of the SalesIQ team! 2019 has been a fabulous year for all of us at Zoho SalesIQ. Let us take a step back and rewind through the major updates we had last year: Keep an eye on our What's New Timeline and Zobot Changelog to update yourself about the features rolling out in Zoho SalesIQ. Cheers, Elsi
Zoho SalesIQ Implementation Consulting
I live in California and am a ZohoOne user. I would like to implement SalesIQ but I find It very difficult compared to other chatbots. I'd like to use it if possible b/c it integrates with other Zoho products. Does anyone do this type of consulting? Greg
SalesIQ's Mobilisten (Mobile SDK) now supports React Native platform !
Hello everyone ! We're excited to announce that SalesIQ's Mobilisten now supports React Native platform. React Native is a cross platform development tool which helps you develop iOS and Android in one platform and take the maximum benefit of reusable code and easy implementation of creating user-friendly apps. Mobilisten is a smooth and simple in-app chat platform which blends perfectly with your business mobile app. With Mobilisten, you can instantly provide support and address your customer
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