Integration with MobileMonkey
Hi, It would be great to see more user friendly options to build a chatbot in SalesIQ. I have made attempts at building a bot, but Zia does not work in Spanish and I only have very basic knowledge of Deluge. I am using MobileMonkey for a Facebook bot and it is a super user friendly no code platform. It would be great to see integration between Zobot and the MobileMonkey platform. Regards, George Thiess Zoholic
Missed Chats
When using "Send Email" from within a Missed Chat in SalesIQ using an organization email - is there any way to get a copy of this email into the Contact in CRM?
Invoke JSAPI - Effectuate your own thoughts to trigger an action to the website visitors
“Is it possible to implement my own trigger based on the rules set in SalesIQ”? Yes, now it is possible with SalesIQ. Today I am going to explain about a fascinating feature "Custom Triggers". We may have different types of visitors to our website every day, looking for different products, so how to treat them uniquely in contrast to one another and convert them into our customer. Follow the underneath examples to execute your own thoughts to trigger an action to your website visitors. What Is Custom
Looking to build a chatbot connected to salesiq
We dont really have a preference on the platform that is used but I think dialogflow/watson so that it can be deployed over other channels like facebook messenger. Zia skills can be deployed there as well? Requirements: Initial customer contact: Chat with Sales Book a Product Demo Chat with Support Just browsing: Sales chat - Collecting some preliminary information from the lead - 3-4 questions max - will provide these and input requirements. Product Demo - is it possible to embed an iframe in the
Need Help with Sales IQ Zobot. Email me
I Need Help with Sales IQ Zobot. Reply with you quote.
Keep missing chat
My desktop and mobile, both are configured to receive any online visitor who has initiated a chat. This was working perfectly. However since last 10 days, I get a notification of miss chat ONLY and do not get a notification when a visitor initiates a chat. Any idea if this is a common problem OR only I am facing. In case only I am facing, is there any ready solution? Thanks in advance anirban
How to disable the chat widget on specific page on mobile device
Can i disable the chat widget/window on specific pages on mobile devices? Thanks!
Chat history: Add E-mail replies and notes to the chat feed.
Hi all, the title says it all. It would save some clicks... Thanks, Florian
Increasing downtime
Is anyone catching the outages of SalesIQ? The past 3 mornings we have seen the live chat stop working without notice. Customers click to start a live chat and the timer counts down to :01 seconds and then nothing. Our agents aren't alerted about a live chat. We first saw this issue on Black Friday, so not sure if ZoHo is not able to scale with the demand of the season. We contact Support each morning and even getting a response from ZoHo Support takes up to 40 minutes. This is our busiest time of
Zoho SalesIQ Zobot updating of lead information into Zoho CRM, and coding problems
1) What is the coding/scripting required to update the lead's data and information captured in that Zobot chat (for example, full name, email, contact number, budget, move-in-date) into our Zoho CRM? Our Zoho CRM and SalesIQ accounts are already connected, but I am unsure what are the necessary scripting/codes that we can input into the SalesIQ script to automatically update the captured leads' information into our Zoho CRM. At the moment, only the chat transcript is sent to our email, and new visitors
How to Reset a Chat in my own Browser
I am trying to update and test my changes to my Zobot at the same time. However when I make changes to the chatbot and look at them in my browser I can see that the changes have not been applied. For example: my chatbot is currently set to diabled, but it still carrying on the conversation in my browser, even if I close the browser and reopen the site. I've also tried opening the browser in an incognito window, and while this works once, after that it recognizes me and continues the chat without
Automate reservations and drive incremental revenue and engagement with the hotel Zobot
If you are a part of the hospitality industry, you know how important customer engagement is. Keeping hotel guests engaged and comfortable has always been an uphill task and this task would be nearly impossible without actually connecting with your guests to ascertain what they would like. The Zobot for the hotel industry completely redefines a hotel’s guest experience by keeping your guests engaged right from pre-booking to post-departure while also helping them solve their check-in/out issues.
Could we create custom chat for different-2 page in Zoho Chat
I want to create custom chat in zoho chat. Is it possible?
Canned Messages with multiple users at once. Who has contacted who?
My question is when we have multiple agents online at once and they are sending out canned messages to prospects who are online but haven't responded so a chat isn't started yet. How do we know which prospects have had a canned message sent to them and which ones haven't. Is it possible that our agents are all sending canned messages to the same prospect in an attempt to start a chat with them? Thank you, Matthew
Static Chat link and hidden chat sticker issue
We are trying to implement chat into a browser based SAAS product. As we have controls all over the screen, having a always present bubble is not an option, so instead, we want to have a static button in a certain place that launches the Chat. We were able to accomplish that, however, for some reason, we have an area at the bottom of the page, exactly 21px high and taking up the entire width of the page, that is a acting as a link to show the Chat widget (same as the button). So wherever you click
Zoho SalesIQ experts are coming to South Africa! Come meet us there!
Greetings! We hope you are all doing great. As a part of our User Group meetup series, we are hosting a series of events in the cities of South Africa, where we plan to focus on teaching you how to synergize your Zoho CRM with real-time engagement using Zoho SalesIQ. What will you take away from this experience? You will learn how to Use Zoho SalesIQ to enrich your sales team with more information, Setup Zobots that can automate the process of lead generation, Increase engagement with smart workflows
How to suppress/ignore default PARAMS prompt if using Context Handler Function
I am creating a Zobot script using Zia Skills for Lead Generation. This includes an Action that collects some user inputs to give user specific outputs through the Execution Function. For example, the problem goes like this: Once the action is triggered, the visitors are asked few questions. One of the questions is whether they have a appeared for a particular exam. If they select YES (single select input), then and only then are they prompted for that exam score, if they select NO the Context Handler
Add option to Block IP address range
At the moment you can only block individual IP addresses. Spammers can come from multiple IP addresses which are assigned dynamically by their internet provider. It would be easier and faster to limit them by being able to block an IP address range than entering individual addresses. Best regards, Mladen Svraka Zoho Consultant and Authorized Partner www.mladen-svraka.hr
I need to have a bot built....
The bot would be a fill in the blank intro. (Name, phone, last 4 of SSN, reason for contact). I would like this to be during online hours, and another bot for offline hours (Name, phone, email, Call me back or email me back options).
Is there a way to add a high priority to chats
I was interested to know if there was a way to set a flag on an account, and if they were to chat in we would be notified this customer is high priority, either with a popup or by changing the chat a different color so it can be distinguished from other chats? If this is not available can you please send this to the devs as a request.
Inline chat window instead of a floating window.
Hi, i was wondering if someone could help. I'm looking to build a chat page specifically for customers to chat with us. But i don't want the chat bubble popping up on every page, as a matter of fact i don't want a chat bubble at all - just the chat window installed inline / embedded into our 'chat page' how can i accomplish this? Thank you,
SalesIQ add Lead button not working,
Currently trying to use salesIQ and integrate it in CRM, salesIQ was installed successfully, apparently, add Lead button is not working properly, add Contact is working tho. the form for addLead is submitting, and 200 response, but it is not firing, some javascript errors is logging in the console. attaching screenshot of the errors,
ZOBOT UPDATION
Need to update the bot as per mentioned in the document. Please reach us with quotation at +91-9836274438 (Tathagata)
Need help with Zobot
Is there anyone that is familiar with coding and can help me with setting up my Zobot?
Scale up customer support and prospect engagement manifold with the Q&A Zobot!
Every industry needs someone to answer their Q&A. Artificial Intelligence is tremendously altering business trends and Zobots, powered by AI are beginning to take over the business world and are becoming a very reliable customer service channel. Zobots have come a long way and sometimes customers cannot tell if they are communicating with a human or a computer. That's how seamless chats with Zobots have become. If you're looking to keep your visitors engaged 24/7, the Q&A Zobot is your answer. These
Zobot turns 1 - The best chatbot that redefines the customer service experience!
Zobot is a chatbot building platform offered by Zoho SalesIQ. With which, you can build intelligent command / conversational bots to assist your website visitors. It has been a year since we released Zobot and we are pleased about the overwhelming response
Need help with Zohobot
Hi, I would like to create a simple meeting booking bot with some pre-qualification. I have used a template from ZOho but require modifications. Please let me know if you are interested. I will share the details with you.
Zobot / Chat Script for Sales iQ/Website
We would like to use an authorized Zoho Sales iQ / Zobot developer to create Zobot/script for our website chat feature. We have drafted up pre-scripted chat Q&A. Please advise cost and whether we can have a dialogue to discuss the attachment. Many thanks!
Need help with Zobot Sales Chatbot Code
We need a certified Zoho Sales IQ Developer to write a simple code for a chatbot in deluge. The script is attached, if you can add to the script it will be a plus.
CHATBOT CONFIGURATION AS PER ATTACHED CONDITIONS
Hi, Attached file is the condition we need to configure in bot. As we are not technical person in coding its completely clueless to us and we have tried with our in-house developer also who are facing troubles to configure it as well. Please let us know how can we incorporate this asap. Everyday we are getting thousand of leads on our website , without bot its impossible to handle. Please prioritize my query and suggest solution earliest.
Customised Zoho Chatbot
Hi, I have added a zohobot in a website (https://www.shuddhi.com/), but i am looking for the customised zoho chatbot. (file Attached.) 1. First we need visitors name & Phone & Then 3 options.. 2. Book appointment , Visit clinic & Call now. 3. In Appointment - Calendar & Online Appointment booking with the booking notification in users mobile. 4. Visit to clinic - Postcode check or clinic address check & then online appointment in that region. 5. Call Now - Phone Number.
Testing to see if operators are busy or unavailable in Zobot
When transferring is there a way to test to see if agents are available first. I know i can use: "action", "operator_busy" -- However, does this test to see if operators are busy and if they are it will allow to leave a message, and if not it will transfer?
Zoho SaleIQ not working with NuxtJS
Hi here, I tried adding Zoho Sale IQ snippet to my nuxtJS website but I keep getting the below error widget:1 Uncaught ReferenceError: $zoho is not defined at widget:1
Feature Request for SalesIQ
We are absolutely in love with Sales IQ so far. We are in a trial period and I have already been able to generate two sales leads from customers visiting our website while I was playing with the interface. Through using it however I encountered one area I would like to suggest a feature for. I have been initiating the chat contact myself if people have been on the website for more than 30 minutes or an hour. Two of the people who I initiated chat with did not respond, but rather called directly
SalesIQ: Company logo always shows
I set my SalesIQ widget to show the logo. Then I turned it off because it looks bad. But it still shows. I've cleared cache, and tried multiple browsers. It's still there.
Update time since the user leaves the website
Hi, I have a question about the operation of the display panel of online visitors Can we configure the update time since the user leaves the website? I have verified that the time of update since a visitor leaves the web until it disappears from the panel is 1 minute, I think it is a long time. Can we modify the configuration so that the info is updated faster? Thanks!
zoho sales iq and ubuntu
hi guys, app for linux (ubuntu) doesn't work, segmentation fault error at start, probably because is from 2015 and never have been updated since. any way to compilate this source?
How to unset visitor name and email in chat window
Hello, I am working on an application where I want to fill in the visitor name and email automatically when a user logs into the app. This works fine. However, after logging out the visitor information should be cleared from the chat window. Since it is an SPA there is no reloading of the Zoho SalesIq JavaScript and the visitor information needs to be unset manually via javaScript. If I try to pass an empty string or null or undefined (like so $zoho.salesiq.visitor.name('')) it won't work. I have
SalesIQ Chat interferes with my website only in Chrome.
Hello, In recent days i have implemented the SalesIQ Chat for support in my website and everything seemed normal until all the popups windows started to close and stopped working but only in Google Chrome Browser. I know that the SalesIQ Chat is the reason of the problem by the fact if I remove the scritp my website works normally. Hope someone can help with this.
Associate chat not working
I'm managing the administrator power of zoho one and we have installed sales IQ on our website. I have added my colleague as the associate. But he is not receiving any chats. Can you pls look into the same.
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