[URGENT] salesiq where to stores user input .. when slider value selected..
Example: step 1.Carpet Area Slider ( 100,500,1000,1500,2000) <= User Select ..... Working Step 2. Salesiq get this selected value i.e 1000 now i want to internally salesiq multiply with 3 (1000*3) and return result 3000 to user step3. Your Total area will be 3000 Problem : where this 1000 get stored and how to calculate 1000*3 and from where to get result Note: I have provided screenshot and code of given problem below..
Zobot settings
Hello Who could help me, or guide me to make this flow in my Zobot? First of all I need you not to ask me for data to start the chat Welcome message -------- I choose 3 options, only 1 is chosen ---- Option 1 Ask me my name --- enter name. Ask what is the phone? --- enter phone. What service interests me? --- service entry. Attach a file ---- Attach file. Give a message of thanks and then another message with some link and end the chat. (I don't want a lead to be generated). option 2 Ask me my name
Zoho Integration Script show response INACTIVE_USER
Hey, I'm having a problem with Zobot SalesIQ Script, especially in the Zoho Integration script section. When i'm use this script : email = answers.get("email").get("text"); crmdata = zoho.crm.searchRecords("Leads","(Email:equals:" + email + ")",0,0,Map(),"zohocrm2"); info crmdata; the info show me response: {"code":"INACTIVE_USER","details":{},"message":"inactive user cannot access the api","status":"error"} So, can anyone help me where i must fix the problem, please?
Custom fields
Callback function not working number or text type. Please help how to work for callback function $zoho.salesiq.customfield.add( { "name":"Phone", "hint":"Phone Number", "type":"number", "required":"true", "visibility":"both", "maxlength":"10", "callback":function(value){ alert(value);} });
Traffic channel - missed chat
Hi, how could we know traffic channel when messages goes to "missed chat"? Thank you so much for your kind reply
Unable to delete de-activated operator from Zoho SalesIQ
Hello; I am trying to delete deactivated operator from Zoho Sales IQ. I get the following error "Incorrect values submitted. Pleas check your inputs and retry."
Zoho Sales IQ - GDPR Consent pop up
Hello Would be great if we could customise the consent banner with our branding colours / fonts. Thank you
Can time to receive a daily report be changed?
Please let me know how to change. This daily report comes from zoho SalesIQ service.
chat not triggering
It work fine during the day but everynight at around 7:30 it's not triggering.. any help would be great
Chat bot restart
Hi How can I get the bot to jump back to the start of the script on some trigger from visitor? Thank you
Zobot does not include links in transcript
I have a bot that will reply to a customer with links: The script has an image and a url attached to the reply. I have noticed that in my chat transcripts the links do not appear? here is an example. In this example -- After Bishop says, "Okay lets check out this support page." A link to the support page is displayed in the chat, but as you can see in the transcript it is not there. Do I have to add the link/URL to a reply so it will be displayed? Bishop Okay lets check out this support page.
Visitor Tracking Stopped Working
Hi! We have a Basic Plan of SalesIQ on www.3dcadvegra.com The Visitor Tracking stoped working on 4th of september. We have like 2k visitors/mo so the limit is not excedeed. Also, I verified the visitors tracking code in the website source file and is fine. The live chat works fine In the attached file, salesiq33, I am on the website but shows no visitator. Thanks!
Building a dynamic scheduling assistant with Zobot!
We received requirement for a bot that can dynamically generate date-time slots which do not overlap existing event timings in Google Calendar ie., if a slot is booked then it will fade away from the time-slot widget. Bot Requirements: A bot that can: Construct dynamic non overlapping date-time slots Exclude a specific date or week days while generating the slots What does this Zobot do ? When a visitor lands on the site, the bot displays a welcome message and asks for the visitor's name
live chat
Is there any feature or api available so that i can chat with visitor within my site without logging in zohdesk dashboard.
Stretched Image Error in Zia Skills
The Zia skills Image was Stretched And Image aspect radio not maintained. I attached a bot reply Stretched image message and Original Image.
How can I get Bot to respond based on Customer's Response ?
I am trying to add a bot to my website where before ending the script I want to ask customer if he needs help with anything else. The input type options I am trigerring are YES & NO. I want Zobot to End the chat if the answer is NO, else forward to the chat agent. It's not working, how to do it ? This is the code I have in the context handler. if(!answers.containsKey("morehelp")) { question = {"name":"morehelp","replies":{"Thanks for booking a meeting with us","I have forwarded your request to Sid
Where do I change the Display Company Logo for the chat window header.
Currently the image is the default SalesIQ, I have changed the Company Logo and Favicon in the Rebranding->logo section but this does not affect the chat window.
Zobot forward to a different department
I am setting up a bot using Zobot -> SalesIQ Scripting. I know that I can use response.put("action","forward"); // This will forward to an agent in the department that the customer selected. However is there a way to have the bot forward the customer to a different department?
Zobot follow-up messages
Hi, I'd like to add a feature to my Zobot which would allow the bot to send a second message to the user after a certain period of time. For example, we would display the user with a phone number to call in to. After say 5 minutes, if the user is still on our site, we would want to follow up with something like "Now not a good time? Do you want to schedule a call for a later date?" Is this possible with Deluge?
Schedule a call and push visitor data to Zoho CRM with Zobot!
One of Zoho SalesIQ's huge milestones has been the Zobot that was designed to better website visitor interaction, to take over the place of the stereotypical bots and to become the do-gooder when all your operators are busy. This section will majorly focus on providing customers from different business streams with custom bot scripts that they can use for their websites. The post will throw light on a bot that was scripted on Deluge. What integrations have been accommodated in this bot? Google Calendar-
Vector file for custom widget icon
Hi, does SalesIQ front end widget support any type of vector files for the widget icon? I am trying to upload an image file, but can't get a crisp quality in png. Any suggestions?
I need a bot that fills one custom field
When the visitor opens a new chat, a ticket 1111 (for example) is created at my Zoho Desk. Well, after that, the chat opened pops with my bot. I want the bot to ask "Hello, what brings you here today?" and offer the following options of answers: "Bug", "Sugestion","Question". After the visitor selects one of the options, one human agent picks the chat and continue it. The deal here is that I want the field "Type" at ticket 1111 at my Ticket module (in zoho desk) to be filled with the answer the
Frequent crashes very frequently - com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive + 456
I am facing frequent issues in production for Chatfragments, please find the attached file #0. Crashed: main at com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive + 456(ChatFragment.java:456) at androidx.localbroadcastmanager.content.LocalBroadcastManager.executePendingBroadcasts + 313(LocalBroadcastManager.java:313) at androidx.localbroadcastmanager.content.LocalBroadcastManager$1.handleMessage + 121(LocalBroadcastManager.java:121) at android.os.Handler.dispatchMessage
How to setup Visitor Tracking on a WIX website?
I have conflicting information about this on the web and need to get clarification whether this is even possible on a WIX website (one article said no) and if so IS IT done by adding the HTML APP to the WIX site and then copying-pasting the text over from there?
Restart chat bot
Hi, I would like to loop the bot back to the top of the conversation, after a visitor response trigger. How can I do that, please? thanks
Build a chatbot for your automobile dealership business with Zobot!
The Autobot is a self-learning chatbot for car dealers and automotive brands. It uses artificial intelligence to interact with visitors to your dealership website and respond to queries as a customer service agent would. The buyers are not the only ones that benefit from this. The Autobot also streamlines the early stages of the dealership’s sales cycle. This way, it can help dealers drive more qualified buyers into their dealership and closer to the point of purchase. Bot Requirements: Initiate
How to see what company the visitor is from?
I would love to know (based on their IP) what company is visiting us. This would help with our outbound marketing. Of course if someone is visiting from a mobile IP or dynamic IP that can be labelled and we are ok with not being able to know their company, but a lot of our customers are at the office using their corp. internet and from a fixed range of IP's which are public knowledge. There are lots of "lead tracking" / lead forensic analytic products out there but if you had this feature I would
Leadfeeder Integration (Clearbit way too expensive!!)
Hi, I use Leadfeeder to identify companies on mywebsite using IP address lookup like Clearbit. Is it possible to connect Leadfeeder to Zoho SalesIQ so that you can see the company name? If not, when will this integration be added? Thanks, Matt
Track Sign in users
On my website https://culytics.com, users can sign up using Linkedin. The site is built on Ning.com platform. We grab the list of people every week from the website and import them into Zoho Contacts. Question 1 - Can this be automated using Zoho Flow? Question 2 - Can we track these users in SalesIQ as named users instead of id, since they are know on the website? What will it take to create this tracking? Thanks
Service Interruption: Incident Alert for Zoho SalesIQ
Problem: We are facing a problem with our dependency messaging server. Effects: Customers might face slowness in sending and receiving Messages/Notifications. Our developers are looking into this with high priority. Sorry for the inconvenience caused. Follow the thread for more update on the same. Regards, Elsi.G
Has anything changed with the API
Has anything changed with the API? Below is our script on our site that we use for chat. In our chat we created a new field called Date of Birth: This is where the customer can enter their Date of Birth. We have written some java script that will intercept that field and call to our API to replace the Date of birth with a URL. That way when an agent accepts the chat the Visitor Info will display (Secret) Dob with a link the agent can click on to get what the customer entered in the DOB field,
Zoho Sales IQ
To Whom It May Concern; I need help to set up Zoho Sales IQ. Thank you!
How to transfer a chat to an agent when I have a boot enabled?
I had a boot enabled, after a series of questions and answers I want the boot to be able to transfer to an agent without the user selecting "talk to a human"
Genbook Integration
I'm interested to collect information for scheduling to Zobot to my Genbook calendar
Auto-fill the chat window fields with the procured form data
Save the time that your visitors spend on filling the fields in the chat window while trying to initiate a chat with the operators of your firm, Say you own an e-commerce page, you obviously would have procured prime particulars of the visitors visiting your page via a sign up form, then why not retrieve it and utilize it instead of prompting the visitors to enter their name, email address and contact number over and over again? Shall we just consider a quick and simple example on how to use the
Slowness in receiving message and notification
Hello everyone, One of our dependency servers had a slowness issue from 2:30 to 3:40 PST. So, the users who have pointed to the particular server might have faced some slowness in receiving notification and messages. The issue has been fixed, and all the servers are up and running. We regret the inconvenience caused. Regards, Elsi.G
Need help to setup Sales FAQ
Need help to setup Chatbot-style FAQ chatbot that allows visitors to click through a range of options and get immediate answer. Basic FAQ workflow on hand, need help to setup and improve questions to make them user friendly Option to connect with a human – routing to different ‘human’ depending on geographical location of visitor
Sessions Sales IQ
I started a query for this, but we want to migrate to Sales IQ. We want to know, what is a session in Sales IQ and how are chat sessions counted in Sales IQ?
how to get user data in chat with bots using salesiq script
i am making a conversation between user and bot where bot offers user to go for either sales department or service department. if user clicks on sales department, our products will appear afterwords, we want to fetch user details such as name, email, company name, phone number. but i am facing a problem to generate a salesiq script to fetch user details. please suggest code or bid
Checking to see if information provided, results in a query
Below is my code for searching for a ticket - if the customer provided the ticket number and the email used it will return the ticket number and the status. What I would like to do is, verify that the information the customer entered matches what is on the ticket, and then return the result. If it doesn't match then give an error stating, Our system was not able to find a ticket with the information provided. That way people can just use this to look up tickets that do not belong to them. response.put("action","context");
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