Problem with wordpress embeded
Hi all, I've installed SalesIQ to my website at lactien.com by using salesit plug-in on wordpress. Maybe it does not appear correctly when it display full width site. How can I modify this problem? Thanks in advance. Lam
Start conversation with visitor before they start with Agent
I was wondering how do i start a chat as an Agent with a visitor. I can see the visitor come to the site and i can type a message from the portal but nothing happens to the chat client.
Visitor engagement - now SalesIQ gives you more control!
Do you think that all your prospects are greeted in the same way through chat triggers irrespective of their purpose of visit ? Do you think that your potential / privileged customers are getting the same treatment as any of your random visitor of your website? Now we bring you some nicer way to have more control over your visitor engagement. Segregation of controls Separate rules can now be configured for sending the chat invites and assigning the visitors . Tracking Rules -> Intelligent
How to track visitors not opening a chat & not using a Zoho webform
Hi there, I would like to populate the visits data in zoho CRM to all leads, not only the ones initiating a chat. In addition I can't use the Zoho CRM webform, as our registration form asks the lead to choose a password. I would like a code snippet to add to our own form which will populate the visit fields in Zoho once they fill the registration form. thanks.
If I track link, button clicks on my site, how can I associate those tracked information with the right record in my CRM ?
Hello Team I am not IT person, I just wnat to know whether the following is possible or not, if possible, want to know general picture of how it can be implemented. Besides standart fields of SalesIQ, if I want to track other parameters like rating, feedback, button and link clicks, can I use Salesiq's javascript/cookies? Or do I need to have my own cookies to track above metrics? If the last is the only option, do I have chance to associate these parameters/metrics that are tracked by SalesIq and
Mobile Application
I was on a call last week and I took away that I could have live chats from the web page sent to my phone. Is there an App for this, and how do I go about setting this up?
Chat on website
Hi Guys, Can I use zoho on my website. I want to embed zoho on my website. I am using live chat program right now. Can I replace live chat with zoho? Any answers will be highly appreciated. Stephen Ward
make it easier for customers to close the chat window (and leave feedback)
Right now, when the customer wants to leave the Chat, they probably just close the window using the browser's close command, i.e. hitting the X at the top-right, or hitting Ctrl-F4, Ctrl-W, or Alt-F4. This makes it very unlikely that the customer will leave feedback (ratings). The way Zoho SalesIQ provides for closing the chat is to hit the little + button, then hit the On/Off button. Only then will they get to the feedback/ratings screen. I find it unlikely that customers will do that. My suggestion
feedback in Happiness Ratings instead of star-ratings
We have a customer who is using both Zoho Support and Zoho SalesIQ to support their customers. They are asking if you can please add the same Happiness Ratings from Zoho Support into Zoho SalesIQ? They don't like the star-ratings either, and they prefer to use the Happiness Ratings in both support channels. best regards,
Reports > Visitor Regions should have better granularity
In the Reports screen, a useful report to us is the map which shows where the users are coming from. However, as a national government service agency, all of our users come from the same country. Therefore, the report showing the world divided into countries is not useful. What would be very extremely useful to us is to see which cities/regions are users come from. Can you provide the ability to double-click into a country? Thank you.
Live Chat plugin for your Prestashop website to convert visitor into actual buyers.
Know, track, and engage your website visitors at a very collaborative and personalized level. Increase your business through automated chat invitation. Integrate with ZCRM and ensure customer satisfaction. Group your visitors into the revolutionary Zoho SalesIQ rings based on ZCRM fields available in the lead, contact and potential sections. Zoho SalesIQ is a sales enhancer for your eStore. Installing Prestashop live chat module Log into your Prestashop with your admin account. Click on the "Modules"
Ability to Domain Map to customers Domain
Hi, I noticed that other zoho services can be domain mapped to a clients URL. I have had numerous requests from clients to have a live chat application domain mapped to their domain - in effect white labeling the operators online portal. Can this be done? Is it in the pipeline? I would love to find out! Thank you.
Problem with vistor time on site.
Hi there, could you explain why the time spent by visitor on site is calculated even if the visitor left the website? We performed 2 tests: a) Incognito session b) Proxy session In both cases, the visitor after leaving the page, closing Google Chrome, was still on the "radar" and the time was calucalted. Avarage time spent on site with comparision to the Google Analytics is dramatically different. Looking for your reply. JD.
Sales IQ Screenshots please
Can anyone here offer any screen-shots of what this looks like on the website. Thanks
Live chat plugin for your Magento store to save a sale.
We are happy to announce the release of our live chat plugin for your Magento store. Know, track and engage your website visitors in real-time through the revolutionary Zoho SalesIQ rings. Zoho SalesIQ connects you with your visitors via chat and keeps them browsing your Magento shop . A software that has a facility to automate strategic chat initiation to close deals faster. Allow your reps to chat with your website visitors. Access complete information about your website visitors stored in ZCRM.
Tracking a website visitor
Everytime someone comes back I can see the history of where they have gone. The pages and for how long. To make Sales IQ useful for our company that is something we would need to be able to track. I also just noticed as people come up for the first time it tells you if they came from bing, google etc. That would also help.
Auto-start the chat
I have looked at your API, but haven't found how to do it. i wish to have the chat embed windows auto-start. So the user wouldn't have to click start, it would start ringing the agent automatically. Would be great if you can guide me. Many thanks.
Inaccurate SalesIQ Visitor Tracking?
Just got an email; Alert! Zoho SalesIQ Visitor Tracking Limit Exceeded. Believe me, I would love to have over 100k visitors, but it simply isn't correct. I have google analytics installed on the web property and it reads 33,000 visitors for the same month. With Google Analytics as an industry standard and independent 3rd party, I am inclined to believe it is more accurate. To add injury to insult, SalesIQ no longer supports visitor tracking for the rest of the month... Has anyone else seen inaccuracy
Bug on internet explorer
Hello, I have started the integration of zoho SalesIQ on Monday but it looks we are experiencing some troubles. A part of our javascript scripts seems to crash. After a little research. We are having problems on all versions off internet explorer from at least v6 to 9. Internet explorer 11 seems to work fine, firefox and chrome are, as expected, imperturbable. See attachment for details. What can I do ? At this moment, I had no choice but to delete zoho salesIQ from my website.
WordPress bug
I installed IQ plugin for WordPress and followed instructions but it broke my homepage slider (removed it completely) ....Was too afraid it might break something else on the site so I deactivated it. Upon installation it also said there was 6 lines of unexpected code with the new installed app and if it broke anything to deactivate the plugin.
Integrating LiveDesk and Bug Tracker?
Hello, Is there a way to integrate LiveDesk with Bug Tracker where you can fill out a form on LiveDesk that gets pushed to Bug Tracker? Or can this only be done manually? Thanks.
Chat window re-opens on new pageload with agent initiated chats
When an agent initiates a chat with a web visitor and the visitor closes the chat window, I'd expect the window to stay closed and respect the visitor's preference not to chat. However, on each subsequent page load the chat window re-opens for the web visitor. Is this the expected behavior? I am using the float not the embed chat. Here is the code we implemented on our website.: var $zoho= $zoho || {livedesk:{values:{},ready:function(){}}};var d=document;s=d.createElement("script");s.type="text/javascript";s.defer=true;s.src="https://livedesk.zoho.com/apliiq/float.ls?embedname=apliiq";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);
Chat Transcript email subject html characters
Is there a way to fix the chat transcript subject that gets emailed . Right now when I get the chat transcript the subject looks like this : Chat : I'm missing the SCA profile. it translates the i'm to I'
Live chat plugin for Joomla! to convert website visitors into customers.
Releasing LiveDesk plugin for your Joomla! - powered website. Chat with your visitors proactively, walk them through your website, guide them effectively to make a decision and turn them into a customer. Easy Installation Download the LiveDesk plugin from here. Log on to your Joomla! Administration panel. Access “Extension Manager” and click “Install”. Choose “Upload Package File”. Upload the downloaded extension. Access “Plugin Manager”, under “Extensions” tab and search for “LiveDesk”. Select the
What is username when using Trillian or IM+
Your instrux say I should use jabber and use myorgname | myusername@livedesk.zoho.com as my username. This is not working. It keeps saying my username cannot be verified. Can you clarify? Thanks, Hugh
Zoho Livedesk code snippet & Joomla
Does the Zoho LiveDesk app. work with a Joomla developed website?
LiveDesk and Google Analytics
I'm using the Wordpress plug in currently to embed chat on our website, and it works great, I was curious if we could add an on-click event to trigger a Google Analytics event when a chat is initiated by a user? Thanks in advance for any advice.
Is it possible to embed Zoho LiveDesk into GoogleSites?
Hello Team Can I embed Zoho Livedesk into google sites? Is there anyone who embedded it into google sites? Thank you for your time
LiveDesk JavaScript APIs
Our development team has been hard at work to provide the developer community with new features and ways of working through our new initiatives. With that said, I am happy to announce the launch of our LiveDesk JavaScript APIs. LiveDesk APIs are easy-to-use, quick-to-implement, designed to customize your Chat Widget based on your existing web presence and preferences. LiveDesk APIs are categorized as per your preferences from Visitor APIs to UI event handlers. You just have to follow a few steps
Is it possible to embed chat widgets separately for agent in different place on the web?
Hello Team Could tell me please is it possible or not? I have asked my question on my screenshot below.?
How to use the entry in one field to provide options on another one?.
To all, I am trying to understand if I can use the entry of one field to provide options on another one. i.e: Field 1: Pick List = (1) English (2) Colleges Field 2: Pick List = (1) All English Institutions if you choose ENGLISH in Field 1 (2) All Colleges if you choose COLLEGES in Field 2 Thanks, Jose.
Tip #13 - Dressing up your LiveDesk
Many people would like to have the screen to look with their own imagination! And the first thing that comes to our mind is setting up the themes. A theme reflects the tag line for our mind. It can also keep you geared up in handling Live Chats. Getting bored on seeing the same! You can customize the look and feel of your LiveDesk by changing the pre - programmed themes and give yourself a gift of smile on your face. Looking for LiveDesk themes? Here is the place to find! Click your name at the
Tip #12 - Lighting up your personalized sound preferences
We all have a differing needs for sound notifications on visitor actions. Sound notifications are perhaps one of the most important feature. when it comes to responding customer inquiries via Live Chat. If you can’t hear the chat notifications, you might end up in missing a Customer. Since LiveDesk works with a variety of clients and we get this question pretty often in our support and Live Chat. I thought I'd put together a primer on how to find and adjust these settings. You can add a personal
Tip #11 - Alone we can do little, together we can do so much!
Providing great customer service can make all the difference in creating a brand that people trust. There comes time where an agent may not be able to handle the customer due to many reasons. It may be that the agent is not so clear with the particular domain or need some status information from others or may not be able to comprehend the question or so. In order to give away the prompt answers, the agent can't jiggle around the team, cannot ping or make calls to peer group to seek assistance always.
Tip #10 - Effective visitor queue management
Using LiveDesk can increase your chat conversions and improve customer support productivity. But how do you manage your chat queues with the increase in volumes? Without the knowledge of the number of chats in the queue, and the ability to make real-time adjustments might get you into the risk of losing customers and overworking of your agents. Maximize the benefits that LiveDesk offers you LiveDesk gives you an Easy chat notification and icons to handle the chats in the "Waiting Visitors queue". It
Zoho LiveDesk can now be integrated with Zoho Support
Happy to announce Zoho LiveDesk can now be integrated with Zoho Support Step up your customer-supporting game and add the power of live chat to full-fledged helpdesk software, to create the ultimate, unified customer support suite. Together with Zoho Support and LiveDesk, deliver a complete view of all your support interactions logged in one, organized database. Creating support tickets is now made easier while chatting with your Visitors. With your LiveDesk integrated with Zoho Support, your agents
Tip #9 - Notification
A Notification helps you to know if there is something new, missed or an action, which might need your attention. Notification center makes our digital lives easier. You can manage your time around by simply tweaking into notifications and prioritize what's really important. Need a notification center? Get quick and easy notifications with LiveDesk notification center. When you have a new notification, a red bubble will appear with the number of new notifications you've received in the Bottom Bar
Tip #8 - Message Board
Building a sense of Information community among the agents is vital for a successful Chat support. A quick discussion among the agents can serve a range of purposes. However it is not feasible in real time to have a traditional classroom discussion with all the agents. How to make our agents equipped with information? LiveDesk Introduces 'Message Board', it gives you an access to your LiveDesk’s agents. Whether it’s you or others. Share your thoughts, tips, tricks, best practices and announcements
Chat Window needs to stay on top of other applications
When a customer connects to us, we can hear the RING on the computer but we all have many windows open (unfortunately) and finding the right tab is not a practical way to respond since many times our Agents will not respond because they are busy doing something in another software/window. If the CHAT would pop-up within any other window will make this software far more useful. Maybe this feature is already available and I am not aware of this? Thank you Robert
Field mapping issue between livedesk and CRM
Hi, When a new lead is created in Zoho CRM after a livedesk session, and that lead later is converted into a contact in Zoho CRM, then the full name (first name and last name) is both mapped to the field "last name" in the CRM-contacts. Could that be fixed somehow, so that the first name entered in the Livedesk Chat would be mapped the crm-contacts-lastname and the first name entered in Livedesk would be mapped to crm-contacts-firstname? Thx Bo
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