Can I Create Two Client Lists?
We are doing business with two counties and I would like with separate client lists. Can we do this?
Tip #6 - Exploring Notes Icon
It’s always been a tough job to maintain a record for each chats to know whether it has an Email or Note. A Chat might have a reply email for a visitor, a note added by a visitor or an agent to act upon or both. Checking each and every chat to find whether it has an Email or Note is time consuming. However it is not feasible when the chat volume is high. This can even end up in loosing customer if it is not taken care properly. Do we have a solution? LiveDesk comes with an easy user friendly Icon,
Tip #5 - Customer Support Crystal Ball
Agent response time has always been an important key to customer satisfaction. An agent should always be prepared for a quick response, to keep their visitors in chat from leaving. The customer always expects to get an answer in the shortest time as possible. But how an agent can answer their questions more quickly? Does LiveDesk have a solution? Yes, Gaze into the future, Always be a step ahead to see what your customers type as they type and magically make custom solutions appear before they ever
Tip #4 - Business Hours
If you don't provide 24/7 support to your customers, Your agents have to make sure that they 'Sign In' and 'Sign Out' at the right time. If not, your website visitors might initiate a chat as your agent left their operator console logged in, which keeps your embed online. Make sure you always acknowledge your availability and give your customers a better sense of your business hours as to when they can expect a personal response to their chats. If not you might run into the risk of turning off customers
Tip #3 - Managing global reputation
It’s said that a Happy Customer will tell to five others about their experience. But an unhappy one can tell thousands or more. There is nowhere to hide in today’s hyper-connected world, as "Twitter" plays its part to haunt companies. The rise in smartphone use has made it easier than ever to check these sites while moving. The best way a company can prevent negative publicity is being approachable, as many customers resort to "Twitter" posts. But if you don’t have time to monitor it closely, it
Tip #2 - How do I schedule my agents?
Operator Scheduling The most common question I get while doing live chat is “How many operators do I need and how do I determine when it’s best to schedule them to be on duty?” Fortunately there is an easy Solution in LiveDesk which helps you to make your decision. Where to find? The LiveDesk Report -> Visitors-> Visitor details -> Click Hours Easy Fix On this page you can see overall visitor traffic on your site, the number of visitors who chatted with you at a particular time.This is super helpful
Tip #1 - Canned Messages
Easy use Canned Messages It’s easy "less typing". Instead of continually typing out the same steps, instructions or links to help your customers handle common issues, build an organized repository of the answers you need, and with them always right at your fingertips you are a few clicks away from deploying the perfect solution. In LiveDesk, we use the concept of Canned messages. A Canned message is a predefined live chat message that operators can send to a visitor, increasing speed and operational
Start chatting with your customers directly from your OpenCart powered storefront.
We are excited to let you know about Zoho LiveDesk's new OpenCart extension. By installing the extension, you can quickly add live chat functionality to your store and connect with potential customers at the exact right moment. Embrace the power of real-time chat and improve the customer experience of your OpenCart powered store. To install the LiveDesk extension in OpenCart 1.Download the Zip file from here. 2 Upload the Zip into your root directory and Extract it. 3.Log into the admin section of
Integration with Zoho Support.
Hi I was just wondering what the time frame was for integration with Zoho Support. It would be great to convert chats into Support tickets. thanks.
embed Live Chat into Zoho site
Hi Zoho live desk, I have difficulty to embed Live Chat into my Zoho site. Can you please kindly advice. It showed out with " your content will be rendered on your published site" but I cant see anything when I published my site http://www.coteus.biz/contact.html
Zoho LiveDesk IE Issue
I am developing chat function using zoho livedesk. But it isn't working properly in IE (mine is IE8). What I did was just simply copy the generated code to a html page and open it in firefox, chrome and IE, it works properly in other two browsers but not in IE. Currently what's happening is when page loads it isn't display the chat button when refresh the page result is same, but when I press enter button on url it appears the chat button when refresh again it disappears. It's kind of stupid but
Suggestion, tasks in CRM
Hi, First of all let me say that we are very pleased with Livedesk. A suggestion related to the CRM integration: The feature to set up a automatic follow up task in CRM is great. Especially when the chat was unattended. I suggest that you make it optional for this task to occur if the chat has been attented. Often when a chat is attended there is no need for a follow up, and if there is then the agent can set this manually. What often happens is that a chat is attended, the system automatically set
Zoho Chat notworking on IE all versions
HI, ZOHO live chat not working all the IE versions but its working good in other browsers like firebox, chrome etc. http://www.techneter.com/ms-related-links/microsoft-os-support.html When i load the above page and click Live chat option its not working but after reloading the page its working fine this problem happening all the Related link HTML files. Please assist asap. Thanks!
Sharing chat transcripts between agents
Hi, When an agent uses the search function of Zoho Livedesk, the agent will only see search results (chat transcripts etc) from chats within departments where this particular agent is active. Would it be possible to apply an option, so that agents are also available to see transcripts and results from chat departments where the agent is NOT active? Example: My Finnish speaking staff is not active on the English chat department. But sometimes the Finnish speaking clients uses the English chat. It
issues with livedesk
1. If client hits the X (close) button to end the session, they are not presented with an opportunity to give feedback. 2. The - (minimize) and X (close) buttons do not appear until the user puts focus in one of the text controls in the chat window. 3. On an iPhone, I have to click the X (close) button twice to close or minimize the chat session. Thanks. Matt
CRM Task assignment, missed chats
Hi, Our Livedesk is integrated with Zoho CRM. Overall we are very pleased with the product. Question: When no agents are able to answer a chat, the missed chat is tracked in CRM and a "missed livedesk chat - follow up" task is assigned. Currently all tasks for missed chats are assigned to the Livedesk administrator. Would it be possible to assign the follow up task to the agent (if the option to choose agent is available) who did not answer? Or maybe choose a "responsible agent" for all chat embeds?
Can't get Chat to work at all
First time using this Chat - will not display on my site at all? I can see the zoho code when I view source but the button does not display? I tried the regular button and the floating button. I tired IE, FF and Chrome. I copied the embed code and placed just before the closing </head> tag. I can see in firebug the scripts are being loaded without error but nothing is displaying on my page. I'm at a loss and don't know what else to try? I'm on godaddy using the website builder for a client. any suggestions?
"Off line mode" made to scare clients away?
Hi there, I need to comment on the behaviour of the livechat when no agents are online. Currently a pretty ugly dark grey color is applied to both the float chat as well as the chat button. I do not want to go into a long explanation here, just i want to say the following. "The point of the livechat (and the crm and many of Zohos other platforms) is to pick up leads/ contacts in order for us to convert these leads/contacts into profitable business" So - why make the off-line part of the chat so ugly,
Jabber client online but Web Embed shows offline
I have setup Trillian with a Jabber integration and successfully logged into my account. However, the embed on the company web page always, always shows offline. Why is this? Karl
A few questions
Hi there, thank you for adding a nice new service. We are currently using another Chat-client but will surely move to a paid version of LiveDesk in case it meets our requirements. I have been running some tests and have the following questions. 1) The text in the floating wen embed seems awfully small on our web page. Is there any way to make it bigger and choose font? Take a look at it here: http://2base.com/dk/tryghed/ 2) When customizing the web embed float button there are "first line text and
Live desk and zoho crm intergration?
Does zoho live desk integrate with Zoho crm, as in link a chat to a lead or create a lead from a chat? Also are there any live demos of live desk, so I can see how it works? Thanks
android>imo>jabber sign in problem
Hi, I am following the instructions found here: https://livedesk.zoho.com/mobile But i can not log in, i get the error message "sign in took too long time, please try again" my log in credentials are bo.thygesen@livedesk.zoho.com my zoho password /Bo Thygesen PS: thumbs up for the Zoho CRM>Livedesk integration.
Any news on the CRM integration?
10 days ago it was said that the ZOHO Crm integration would take one week till it was finished. Any news on that?
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Live Desk App
Is there plans for a android app to be available for Zoho Chat (live Desk)?
About canned response/canned messages and email submission field?
Hello, I am really excited to start to use Zoho products. Could reply to my following questions related with Zoho Chat or Live support: 1. Is there a field in the chat window that is required to be filled by a web site visitor in order to communicate with customer support or sales representative? 2. Is it possible to create automatically a new lead in CRM and keep track of the conversation held between the visitor and the sales rep in CRM every time when they communicate through live support chat?
Custom Width for Embed Button
Currently, the Embed button has three options for size - small medium and large. Is there a way I can specify an exact width? I need the button to be 185px wide.
Features needed before migrate from Zopim
Hello! Just signed up a trial and now I have some questions about some features that its required before migrating. 1) Visitors list In zopim at the dashboard I can see all the visitors that are in my website at the moment, what they are doing, in what windows they are stuck, their path (the history of previous page, previous visit, previous chats). 2) Proactive chat If there are 40 visitors at my website and no one is clicking to chat with me, no problem, I can proactive chat them, asking if some
Embed button not working
Hi, the embedd button on my chat does not work. The code that i get are the following: <script type="text/javascript" src="https://livedesk.zoho.com/2baseestateagency/button.ls?embedname=2Base%20%26%20My2Base%20Danmark"></script> No button is shown on my web site. Could you pleas assist? The float button works. Also, it seems like the "chat bubble" are scaled to the size of 85x90px. I suggest that you do not scale custom uploaded pictures. Kind regards, Bo Thygesen
After end of trial period of zoho live desk?
well i am using free plan of zoho live desk rite now i want to know that after the trial period ends, i will b able to use free plan ?
Zoho launches Zoho LiveDesk - Deliver Instantaneous Happiness to your customers
We are excited to announce our newest arrival to the Zoho Family, Zoho LiveDesk a live chat software on the cloud. Related blog post can be read here. With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly. You
Chat status doesn't automatically change...
Hello, testing out the LiveDesk and noticed that the status of the chat is dependent on when the page loads. For instance... if the chat is showing a user that I'm available... and then I log out of zoho... to the user it still shows I'm available. The status isn't dynamic and depends on when the page loads. Any fix for that? Thanks, Ken.