Is there a way to send templated emails (in Zoho crm) from Zobot?
Hi I am looking at setting up Zobot and have been looking at the codeless builder Is there a way to send the website user a tempated email from our current Zoho crm email templates when they selected a certain pathway in the chat
Change url / name of SalesIQ
Hi all, I would like to change the name of the SalesIQ link, which is now incorrect, but unable to find if and where I am able to change this. Any help? For your understanding, I mean the name in the url when going to salesIQ from zoho one. http://salesiq.zoho.eu/URL/liveview for
Customize Live View screen to show current webpage?
I'd like to customize the Live View screen to show me the current webpage each visitor is on. I know I can see this by clicking into the visitor, but I'd like to see it in a list without needing to click each visitor. FYI, I'd like to do this in MY screen
Stop system generated email from SalesIQ chats
How do I switch off the email notification of SalesIQ chats. I am the one participating in the chat, so I dont need to get an email showing me the chat transcript. Also the logo looks terrible in the email. Thanks in advance. Yusuf
Why should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a
SalesIQ Chat ain't showing
Hello, I already enabled SalesIQ to my website (as you can see on the screenshots), yet the Chat button does not appear on the website. Could you help me with it please?
Elementor Forms integration with SalesIQ
By The Grace of G-D. Hi, Any updates/ETA on integration of SalesIQ with the native Elementor Forms?
Understanding SalesIQ and bots
I did a trial install of SalesIQ just to see how it looked. There were a few problems. For reference I have zobot setup for sales funnelling and answerbot setup for FAQs in the background, There will be no live agents at all during day or night and the
Input options for zobot
Hi there Is it possible to have an input option in zobot for a client to put a comment/provide further details? We are using it as a lead funnel 1. Client selects service interested in 2. Provides name, email and phone 3. Selects a few more options on
Reduce the workload of your operators by setting up Answer Bot - Webinar inside!
As businesses expand, it gets harder for support teams to provide personalized assistance to visitors. This becomes even harder when operators are engaged with visitor questions that are redundant and basic while customers with real problems have to wait
Zoho SalesIQ users see different visitors online (?)
Hi all Just implemented the Zoho salesIQ Wanted to know about a thing When the social media manager login to the salesiq she see less online users then i am what is the reason and why she can't see the data from IL and MX and i do? WE DID Refresh the
Issue with new chats notifications
Hello guys. Hope you all are well! I'm opening this thread to ask if anyone has been facing the same issue that I am. The issue is the following: My support team uses Zoho Desk to handle the incoming chats. I've set some rules to route these chats. Everyday my team report to me that 4 or 5 chats are going direct to missed status (they report to me that the chat notification did not appear). I've collected the ids of these chats and sent them to Zoho SalesIQ team analyze. They gave me the following
SalesIQ livechat shows on some pages but not on others
Hi. I am an administrator at the site https://www.oncyberlink.com/ I am having difficulty with your Zoho SalesIQ plugin (Version 1.0.9) for Wordpress (5.4.1). I have followed the instructions, pasted the embed code, etc. The livechat widget is working on the Home page, the Blog page (which displays posts), and the Our Team page, but it does not display on other pages of the site. When I view the page source in the inspector, I can see that the script has been successfully added into the body of
Zoho Chat Widget not showing on all pages
The Sales IQ chat widget will appear on initial page load ,but won't show up on any other page outside of the one I initially load on. Any time I do a hard refresh it will appear again. Any idea on how I can make the widget show up on every page regardless
Missed Chats assigned to task in CRM
Anyone we miss at chat with, there is a task scheduled in CRM. That would be great, but the task is just a note of the original question with nothing attaching it to lead or a contact. Almost like it is an empty task with a date. The only way to find
Dynamic personalization in Zoho SalesIQ
In today's time, technology and communication drive business growth and determine how we interact with one another. Indeed, it isn't easy to imagine how we all functioned before integrating our smart devices and constant connection via the internet and
Zobot - Codeless Bot Builder Question
Hi, Currently we just have live chat in place with a trigger and that creates a lead whenever a visitor enters their details within the CRM - We are happy with this and would like to retain this going forward. With Zobots - Codeless Bot Builder, will
About API Integration
Hello Team Is this possible , if there generate a lead in salesiq zoho then it will automatically save in our CRM
Chatbot from Sales IQ causes trouble with website
Hello Community, Does anyone know what this error message is and how I can fix it? (Please see screenshot) Since we installed the Chatbot from SalesIQ, the website became very slow, and we had a very high bounce rate. Since we have temporarily disabled
Anyone else having trouble since the chat update
My sales IQ is linked to my website. Since the update where the new view is the only one we are able to use, people can still initiate a chat with me, but I am unable to message them back. I am typing, but they are not getting it.
Zobot - Customize Chat Window Size
Can we target the Zobot chat window size w/ CSS or JS to make it 1100px wide and be positioned in a custom div on our web page? We would like to replace all of our web forms with custom Zobots but the standard small chat window, bottom right or left corner
Connection does not exists
Hello, I'm trying to create a chatbot that on customer email will return the list of orders by this email. For this purpose created zohobot with Plugs that should fetch customer order ids from Zoho CRM by email. i added code to the SalesIQ Script orders
Salesiq
Hello, we have few vip clients we were looking for a way to directly route that chat to human handoff rather than going through the BOT. Is there a way to achieve that ? Also we use dialogflow with salesiq if that helps answering the question
How can I be receiving a visitors name and contact info if they have not initiated a chat?
Today I received a SalesIQ notification that someone visited the website and it included their name, email address, and phone number. However the person in question did not initiate any type of a chat session, not today, nor ever as far as I can see.
Changing display/nickname in Cliq/SalesIQ
I've updated my nickname both in Cliq and SalesIQ but the programs are still displaying my older nickname.
[TYIA] Zoho SalesIQ using Deluge
Hope all is well. I would like to learn systematically to develop Zoho SalesIQ using Deluge, is there any training/websites that would be helpful? Any trivial information would be helpful and appreciated. Thank you in advance.
Tips to build a powerful custom Widget using SalesIQ Scripts
Hi everyone! Great to see you. In our earlier posts, we discussed SalesIQ's built-in widgets and how to build real-time custom widget for e-commerce businesses. Today, we are going to discuss tips for building an effective custom widgets. As we know,
Empower your support with Signature Chat
Hi, A new way of inviting your customers to chat has been released in LiveDesk. With this, you can invite your customers for a chat, right from your E-mail replies. Where can I find this ? Go to Settings -> WebEmbed Click on the embed name Enable the Signature Chat. Scroll down to the bottom of the page to get the Signature Chat code snippet for the desired theme. Automatic signature, for the emails sent from LiveDesk. To enable, go to Settings -> Portal Settings-> Signature Chat(The last config)
ZUG virtual meetup - How to effectively automate engagement using Zobot
Hi ZUGs, We hope you are great and healthy. We are happy to invite you all to discuss the scope of using Zobots to increase engagement for your business on the 27th and 28th of April 2022 for ZUGs located in the California, Pacific, and Mountain regions.
Bring all your apps to one place using Custom Widgets
Hi everyone, Our previous post covered the SalesIQ's built-in widgets and their benefits. In this post will learn about the basics of building custom widgets in SalesIQ. Before getting started, let's understand why we need custom widgets and how it can
Discover The Future Of Customer Engagement With Zoho SalesIQ
Technology and communication drive our business growth and influence how we engage with one another in today's time. Indeed, it's impossible to imagine how we all functioned before integrating our smart devices and the continual connectivity provided
Engage and support visitors better with all new Zoho SalesIQ V2.0!
By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, support
CHAT WIDGET TO THE LEFT
Hi, is it possible for me to place the sales IQ chat widget on the left side of my website? Because I don't want my scroll-up arrow to be covered by the chat widget.
Using SalesIQ Javascript API with Desk ASAP Integration
We are using SalesIQ and have an integration using the Javascript API, such as: $zoho.salesiq.visitor.name(user.fn + " " + user.ln); However, when using ASAP, we do not have access to the Javascript "$zoho" or "$zoho.salesiq" as it is not initialized
Contextualizing bot conversation to provide personal support with Codeless bot
To make your automated bot support more effective, you need to contextualize the conversation. To do so, you need more info on the visitor and use the collected info in the bot's flow. In Codeless bot, we have pre-defined data blocks to get the visitor's
Go to Cards won't allow to close the flow and publish the bot
Hi There I have found this problem. I noticed when a flow is subdivided in more sections using a Go To card, then the flow Action is not considered complete and if block the publishing of the bot. Do you have the same issue?
Bad Language Filter
Is their a setting to filter words out in chat?
Zoho Sales IQ Zobot does not save new chats to leads despite being integrated
So I tested some features of Zoho Sales IQ by creating a Zobot based on a Youtube Tutorial which simply ask the user information such as their name, birthday, and phone number. I also integrated a Zoho CRM account using the integrations menu. However,
Can you set the default country code on a Zobot 'tel' input card?
Hi I'm using input cards on my Zobot. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +44 (UK) because all my customers will be British? The documentation doesn't mention this as an option so I suspect
How to disable chat window in SalesIQ
Hello, I would like tin subscribe for SalesIQ for visitor tracking for our website. But also, i would like to disable the chat window from my website. Let me know, how i do that? Regards Shibu
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