support(at)zohoaccounts(dot)com how long do they take to respond
I contacted support(at)zohoaccounts(dot)com today at 16:03 (GMT+1) because I am unable to add a new domain to my zoho account and the error message said to contact this email address. Three hours later and I have received no response whatsoever, not even
Cannot login
I have a user who cannot login. He appears to be in a loop while logging in. From his PC he open Zoho Books is prompted for his user name. He enters his username then get a message to "Verify Push Notification". However he never receives a notification
cant register domain. it seems like somebody already used it
hi, while trying to register for custom mail domain it says this domain is already registered with this email id i*****@n***** which is quite shocking and frustrating at the same time. it seems like somebody mistakenly registered my domain and is yet
este domínio já está associado a esta conta
Registrei pelo registro br o domínio: eluengenharia.com.br, porem acredito que antigo dono tinha feito cadastro aqui na zoho email, fica aparecendo que o domínio foi registrado já, o dono do domínio agora e o João Victor A. N., pode verificar para mim
Not able to add .co domain in Zoho
Hi there, I'm not able to add my domain hifigadgethub.co in domain verification step. It keeps getting the error Oops! Invalid domain detected by the system. Please contact <a href=mailto:{0}>support-as@zohocorp.com</a> for further assistance. Please
How to delete a key provider from Zoho Oneauth
Hello zoho, I am using OneAuth in a macbook and could not find any option to delete a key provider from the app. Could you please help?
Can email be used as an MFA method with ZC?
Hi guys, it doesn't seem to be an option but does anyone know if email can be used as an MFA method with Zoho Creator? For various reasons, we can't use auth apps, SMS, YubiKey. Thanks!
Can't add a domain
My domain is odhome.in i cannot add it an get the following error.
Cleanup of inactive verified domains
Greetings from the Zoho Accounts team! We are bringing a new addition to our existing domain cleanup process. We already have a domain cleanup process for unverified domains, which happens after 90 days. We are extending it to inactive verified domains
Zoho Creator and Okta
Hi , We use Zoho Creator and PatchManager We have 2 applications in Okta for each and both have groups in AD for assigning users. When a user from the PatchManager group accesses their app it redirects them to the this link https://accounts.zoho.eu/signin?servicename=PatchManagerPlusCloud&serviceurl=https%3A%2F%2Fpatch.manageengine.eu%2FcloudErrorPage%3Ferror%3DURL_RULE_NOT_CONFIGURED&signupurl=https://patch.manageengine.eu:443/signup.htmlZoho
{ "error": "invalid_client" } while trying to get access token
I have generate code and trying to generate access token like that: post https://accounts.zoho.com/oauth/v2/token?code=[censored]&grant_type=authorization_code&client_id=[censored]&client_secret=[censored]&redirect_uri=[censored], but always getting {
One Auth running on Mac
Hi the update wanted to run on my macbook. But I can not access my OTP accounts since the update. Even if I enter in the passphrase. It says passphrase invalid
Unable to very email
OK, this is my last effort to use ZOHO. I have registered a new email that I wish to use with a free ZOHO account. After about 100 or so OTPs arriving - all timed out because of their 15 limitation, I have to call it a day. Support is next to useless.
Unable to verify email for a new (free) account
I am trying to set up a new account - email and password entered - then onto OTP - ask for it to be sent. It ALWAYS takes well over 15 minutes to arrive, therefore it is always expired when it gets to me - I then have to refresh the OTP page and go through
Unable to verify email
I have registered a new (free) account. It is impossible to verify my new email. I have tried over 20 times now. I get the OTP code, eventually, but it has always expired before I get it. Hopeless.
Cant get OneAuth working with LinkedIn TFA
I am copying the long code LinkedIn produced and manually adding to OneAuth, and then pasting the resulting 6 figure code into LI - but its not accepting it?
When adding a domain name for mail service, it shows error message The details you have entered belong to a different region.
Hi there, When I trying to add a new domain name to my zoho account, it shows an error message. The details you have entered belong to a different region. Please write to support@zohoaccounts.com for further assistance. I have emailed support@zohoaccount.com
The domain which you have entered belongs to a different deployment/region
Hi, I am trying to set up a business email account to zoho for noyabella.com but it doesnt allow me There is a message that pops out The domain which you have entered belongs to a different deployment/region Kindly assist me with this. Thank you
I have the error - Oops! Something went wrong. Try again later
Hello. Im having this error. A user on my organization was disabled and when i try to enable it i have this error "Z101:Oops! Something went wrong. Try again later" . i have tried to delete it and same error. Please need help User: toannk@safecert.c
Conflict between Password Managers and Zoho Single Signon System
I have a situation to describe here where Password Managers have a conflict in able to remember the saved credentials. Navigate to Zoho.com from an Indian IP Address On the top right you will get Signin Link Click on the same and you will see the address
Domain already exists
Hey, I tried to add my domain but its showing as Domain already exists. Please release if it has already been associated with Zoho, I am the real owner of that domain.
URGENT: support@zohoaccounts.com is non responsive
Hi, I am trying to create a master password for my account. However, I am not able to do it using the regular form because my 'primary email ID' is hosted by Zoho. When I try to create a password for my account, it says, please send a mail to support@zohoaccounts.com. However, I sent an email yesterday morning, and there has not even been an acknowledgment. I need to access one of the email accounts on our domain urgently for legal requirements, and I've forgotten the password and need to reset it.
SSO configuration issue
Hi to all, I am trying to setup my test environment on OneLogin portal for Zoho Mail SAML authentication. For this, I use a special application connector (SAML Test Connector (IdP)), since Zoho Mail in my case is hosted on EU servers, and the templates
Can't access my custom email settings
Hello! I created a Zoho account registering with my personal Google Account. Then, I created a custom email by using my domain that i've purchased from a provider. Later i realized i shouldn't have the custom email connected with my personal Google Account,
OneAuth authentification on apple watch
Hello, I use oneAuth on my iphone and I noticed that I can run oneAuth from my apple watch also. Unfortunately, my watch does not allow me to validate authentification, and I am looking for a documentation explaining the features and settings of OneAuth
Super Admin Locked Out
Hi, My boss is super admin. Her devices are not receiving push notifications from OneAuth, so she is unable to sign in to any Zoho apps or sites. Please help! I have already emailed support.
NOT RECEIVED OTP CODE TO SIGN IN
Hello, My colleague can't sign in Zoho mail because not receive OTP through her phone number Pls help and thanks
My Account page doesn't render
When I click on the My Account link from my profile picture, nothing is rendering on the page. I've tried with multiple computers (both Windows 11), multiple browsers (Edge, Firefox). I've disabled adblockers and done a hard refresh. blank account page
Server switcher not working on android app
I am testing Zoho Writer and Sheet to using them for my businesses. I have both an account on Europe server and China. The server switcher icon on Android app, in the right upper corner of sign in page doesn't work. It keeps directing to the European
Automatic logout
I hate, I really hate so much the idea of my email account being opened all the time. I have been looking for some provider offering the option of automatic logout after 15 minutes. Is it possible with zoho? Is there any other provider offering this
OneAuth and Outlook
I am trying to add my zoho email account to MS outlook. I keep getting asked for password, where nothing seems to work since enabling OneAuth. How do I setup account on Outlook if I have OneAuth enabled?
OTP recovery address
When I use the "login using OTP" feature I receive a temporary code at the same address used for signing in. Therefore, the recovery email of my account is the same as the email address used for signing in. Is there a way to disable this feature or possibly
IdentityServer4 one login between two clients (SAML and openid-connect)
I created identityserver4 application with two clients(sitecore application,ZOHO application), sitecore integrate with IDS with openid-connect protocol and zoho integrate with SAML protocol, I wanna when sign in to sitecore be signed in to zoho is this
How to get Access Token for Client Based Application for Zoho API?
Does this mean Zoho API documentations are wrong? I'm following the "client based applications" as my app is a ReactJS based app. Unfortuantely im getting a fetch failed type of error when trying to request an authentication token using response_type
Android : Zoho Mail & Yubikey 5 NFC MFA using NFC
The Zoho Mail "app" for Android is not detecting the Yubikey 5 NFC key for MFA. Tried this on a Samsung Galaxy S10 and S20FE with all Android updates installed. Other apps can detect the key correctly, also no issues on the Windows PC with this key. When
Unable to receive OTP & No response from support@zohoaccounts.com & support@zohomail.com
Dear Zoho Team We are facing problem in renewing your storage service because unable to receive OTP from admin profile. We are sorry to say, our organization planning to remove service from zoho, because no response from the emails sent or rather verbal
Suddenly inactive account
Hello, For a client I setup both email addresses in Zoho, but now when he tries to login he cannot login and it says that both accounts ar inactive. It’s about the following email addresses: bert@cleon-lisse.nl bert@spierings-lisse.nl He cannot login
Unable to receive verification code on mobile
Hi, I can't receive a verification code on my mobile device since yesterday. (+5518996612116). Domain name is : laborlopes.com.br How can i solve this? Thanks so much for your help.
Windows OneAuth
Hi, I saw one the main page on OneAuth that is available on any device, bid difference if we compare with the competitors, but I was not able to find how to download on the PC
Help, I keep getting "We are unable to process your request now. Please try again after sometime or contact support-as@zohocorp.com"
Hi there, I am trying to start a new Zoho Mail account and keep getting this message "We are unable to process your request now. Please try again after sometime or contact support-as@zohocorp.com". Is this something the Zoho Support can help me with?
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