URGENT: support@zohoaccounts.com is non responsive
Hi, I am trying to create a master password for my account. However, I am not able to do it using the regular form because my 'primary email ID' is hosted by Zoho. When I try to create a password for my account, it says, please send a mail to support@zohoaccounts.com. However, I sent an email yesterday morning, and there has not even been an acknowledgment. I need to access one of the email accounts on our domain urgently for legal requirements, and I've forgotten the password and need to reset it.
SSO configuration issue
Hi to all, I am trying to setup my test environment on OneLogin portal for Zoho Mail SAML authentication. For this, I use a special application connector (SAML Test Connector (IdP)), since Zoho Mail in my case is hosted on EU servers, and the templates
Can't access my custom email settings
Hello! I created a Zoho account registering with my personal Google Account. Then, I created a custom email by using my domain that i've purchased from a provider. Later i realized i shouldn't have the custom email connected with my personal Google Account,
OneAuth authentification on apple watch
Hello, I use oneAuth on my iphone and I noticed that I can run oneAuth from my apple watch also. Unfortunately, my watch does not allow me to validate authentification, and I am looking for a documentation explaining the features and settings of OneAuth
Super Admin Locked Out
Hi, My boss is super admin. Her devices are not receiving push notifications from OneAuth, so she is unable to sign in to any Zoho apps or sites. Please help! I have already emailed support.
NOT RECEIVED OTP CODE TO SIGN IN
Hello, My colleague can't sign in Zoho mail because not receive OTP through her phone number Pls help and thanks
My Account page doesn't render
When I click on the My Account link from my profile picture, nothing is rendering on the page. I've tried with multiple computers (both Windows 11), multiple browsers (Edge, Firefox). I've disabled adblockers and done a hard refresh. blank account page
Server switcher not working on android app
I am testing Zoho Writer and Sheet to using them for my businesses. I have both an account on Europe server and China. The server switcher icon on Android app, in the right upper corner of sign in page doesn't work. It keeps directing to the European
Automatic logout
I hate, I really hate so much the idea of my email account being opened all the time. I have been looking for some provider offering the option of automatic logout after 15 minutes. Is it possible with zoho? Is there any other provider offering this
OneAuth and Outlook
I am trying to add my zoho email account to MS outlook. I keep getting asked for password, where nothing seems to work since enabling OneAuth. How do I setup account on Outlook if I have OneAuth enabled?
OTP recovery address
When I use the "login using OTP" feature I receive a temporary code at the same address used for signing in. Therefore, the recovery email of my account is the same as the email address used for signing in. Is there a way to disable this feature or possibly
IdentityServer4 one login between two clients (SAML and openid-connect)
I created identityserver4 application with two clients(sitecore application,ZOHO application), sitecore integrate with IDS with openid-connect protocol and zoho integrate with SAML protocol, I wanna when sign in to sitecore be signed in to zoho is this
How to get Access Token for Client Based Application for Zoho API?
Does this mean Zoho API documentations are wrong? I'm following the "client based applications" as my app is a ReactJS based app. Unfortuantely im getting a fetch failed type of error when trying to request an authentication token using response_type
Android : Zoho Mail & Yubikey 5 NFC MFA using NFC
The Zoho Mail "app" for Android is not detecting the Yubikey 5 NFC key for MFA. Tried this on a Samsung Galaxy S10 and S20FE with all Android updates installed. Other apps can detect the key correctly, also no issues on the Windows PC with this key. When
Unable to receive OTP & No response from support@zohoaccounts.com & support@zohomail.com
Dear Zoho Team We are facing problem in renewing your storage service because unable to receive OTP from admin profile. We are sorry to say, our organization planning to remove service from zoho, because no response from the emails sent or rather verbal
Suddenly inactive account
Hello, For a client I setup both email addresses in Zoho, but now when he tries to login he cannot login and it says that both accounts ar inactive. It’s about the following email addresses: bert@cleon-lisse.nl bert@spierings-lisse.nl He cannot login
Unable to receive verification code on mobile
Hi, I can't receive a verification code on my mobile device since yesterday. (+5518996612116). Domain name is : laborlopes.com.br How can i solve this? Thanks so much for your help.
Windows OneAuth
Hi, I saw one the main page on OneAuth that is available on any device, bid difference if we compare with the competitors, but I was not able to find how to download on the PC
Help, I keep getting "We are unable to process your request now. Please try again after sometime or contact support-as@zohocorp.com"
Hi there, I am trying to start a new Zoho Mail account and keep getting this message "We are unable to process your request now. Please try again after sometime or contact support-as@zohocorp.com". Is this something the Zoho Support can help me with?
zoho forms not able to reset my user TFA
Hi, I am facing a problem, I added a user under zoho form, the user lost his TFA and want to reset. As a Admin I look at the following help article, but I cannot find the user email in any of the 3 portals. https://help.zoho.com/portal/en/kb/accounts/faqs-troubleshooting/faqs/password-recovery/articles/asked-to-contact-admin-to-reset-account-password
Email already exists problem
Hello, I'm having a problem with new domain. I have just created a new account and linked my domain to it, but cannot create mail account info@esperanza-management.nl, it says that given mail account name already exists. I'm attaching screenshot with
Given emailId already exists
Hello, We have added / deleted some id's and now we are not able to create the following emails: - info@eloboostop.com - alra@eloboostop.com Can you help please? :) Regards
Trying to start a Zoho mail, but getting "We are unable to process your request now. Please try again after sometime.."
Hi Zoho support team, I am trying to start a Zoho Mail account but I keep getting this message "We are unable to process your request now. Please try again after sometime or contact support-as@zohocorp.com". Is this something you can help me with? Here
Personal groups and lists
We are looking for a way to create personal lists to send group emails. For instance I have 3 people I want to put in a group or list called Company A. When creating a new email, it can be accessed as CompanyA in the new email composer via autofill or
This domain is already associated with this account
Goodnight, I recently purchased a domain www.setorcasa.com and got this message: "This domain is already associated with this account". I believe that it was used by someone else before and that person gave up on their project, how do I get to use this
Yubikey support in Zoho Mail?
I currently have two accounts on Protonmail - one personal and one for business - but I'm getting fairly annoyed at some longstanding bugs in their mobile client and I'm looking to switch. I also want to use Yubikeys (something PM has long promised but
Yubikey support in Zoho Mail?
I currently have two accounts on Protonmail - one personal and one for business - but I'm getting fairly annoyed at some longstanding bugs in their mobile client and I'm looking to switch. I also want to use Yubikeys (something PM has long promised but
Third Party Application Access
Every day I get about 3-5 emails notifying me that some device has logged into my account from a third party IMAP client. The locations are registered all around the united states in very random locations. I try removing all the devices manually, but
What are linked accounts
Hello, I'm new to Zoho - I'm testing it out with a view to bringing my email over to it - using my own domain with the 'Mail Free plan'. As I understand it, I won't have access to IMAP on this plan, so can't use any other email clients other than the
Authorization Request for Access Token Problem
I have been trying to create a request for an authorization so I could get an access token but whenever I go to the site, I am greeted by this, and this, even though I have my cookies enabled on both my Chrome browser and Mozilla Firefox browser. I followed
IP restriction
Hi, While playing with the email settings I activated the "IP restriction" by mistake. Now I can't login to my account. I also wanted to purchase one of your plans, but again, I can't get into my account. I have placed some tickets, but no answer or signs
Your account is not active
I use a zoho email for many years now. Email is per2lek@zoho.com This week i tried to login and i get this message: "Your account is not active. Please contact your organization admin." Can you please help? Thank you
zoho api zoho.jp (japan data ctr) config is missing? Please solve
I am using zoho.jp as our workdrive data ctr hosting. However, when I login to zoho api console, there is no japan data ctr config... Can you help to solve?
Zoho OneAuth - OTP Codes
Zoho Team, Is there to sort the Authenticator OTP Codes by Provider in Alphabetical order. It is proving rather difficult to scroll up and down continuously just to find the right code. I use OTP MFA for lots of my accounts.
Cannot create new user account due to AS101 internal error
Hello, I am trying to create a user account mfolkes@theaoks.gq. For some reason, whenever I try to create the account, I get an error message saying: AS101: Internal error occurred. If you guys could please help me out ASAP, it would really be appreciated. Thanks! Noble Obodum Chief Operating Officer Webmaster Adventist Outreach Kids nobodum@theaoks.gq
Zoho Mail Account
I have 2 Desktop Computers as well as a Fire Tablet and Cell Phones. Zoho Mail App works on all but one Desktop. it used to work but for whatever reason it now goes to a SMS Verification Page that asks me for a SMS Code which never gets sent.
Lost access of the admin user
Hello, We no longer have access to Zoho control panel where we can manage the emails. We don't know the phone nr nor e-mail used for it. The client is currently using subaccount rb@rentacarmalta.eu It seems something happened with the SMTP which we are
"Third-party application access to your Zoho Account" emails and Application-Specific Passwords
Today my Zoho email account and two email accounts of one of my clients each received a "Third-party application access to your Zoho Account" email. After looking into the IP listed in the email I received, I found out it was my iPhone's mobile IP. So
Merge profiles in this Help Portal (help.zoho.com)
Hello! Is it possible for someone at Zoho who supports this help portal to merge accounts? I have 2-3 accounts that I'd like to merge into one. Thank you!
Zoho doesn't send invite for new member
We added 4 users and the 5th doesn't receive an invitation for Zoho Team Email: - upgraded the plan so this is not an issue - checked spam, social folders on gmail Best regards, Peter
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