Instagram Tagging in Social
Hi there, we haver just started trialing Social for posting to our company's social media account but I can't seem to tag Instagram accounts. As we produce content for clients, this is very important to us. Is this an option? Please advise.
Bulk Schedule - With link shortener and queue
Hello, I normally schedule my posts manually by adding the hyperlink to a queue that I setup earlier. The hyperlink is shortened as well. Is it possible to bulk upload my posts, but - The Hyperlinks get shortened with Zurl - The posts get added to my queue (without having to set it up) Thanks,
Social Monitor
Hello Looking to see if we are doing something wrong here. From the monitor tab in Zoho Social (specifically Twitter) is there anyway for you to see if you have responded to a Tweet? You can see if you have retweeted or liked something as the icons show
Media Library
I am new to Zoho Social and can't find a media library. Is there any way to store images to post them in a number of posts, instead of having to upload the same image over and over again?
UTM not appearing in Google Analytics
Hi does Zurl.co wipe out the UTM code. I have implemented some shortened UTM URLs but google analytics doesn't pick them up. On closer the inspections the shortened URL does not contain UTM any longer (i.e. utm_source=) is this right?
How does Zoho Social CRM Integration determine what is a lead?
My concern is are leads added if the user goes to our social media and then visits our page. Or does the lead get added based on visit to our social media only?
How to add a title to a video?
Hi, I'm currently using Zoho Social and I can't seem to add a title to a video I want to post (but I can add a description to my post). Apparently on desktop, it automatically takes the name of my video file as the title. However on a mobile view it
Connecting Instagram profile
Hello, We are having an issue connecting a client's Instagram profile to Zoho Social. When the connection pulls up FB to verify the account, the Instagram does not appear as one of the profiles to select, despite the client's FB and Insta profiles being
Facebook and Linkedin Previews/Cards Not Showing Correctly
Hi there, ZOHO Social seems to be experiencing some issues when creating previews or a link card, when we bulk schedule our posts on Linkedin and Facebook. Previously when we scheduled posts, it would pull the image from the article itself. However, now rather than showing the featured image of the article (as it does with the Twitter Cards), it is now simply showing an image of our logo. This is obviously far less engaging. I've tried this also on Hootsuite to see if the problem is the same on
Cross-posting between brands
Is there a way to cross post from one brand to another? If I want to repost a post from one brand to another brand, I have to completely recreate it rather than copying it from Brand A and scheduling it to Brand B. Is there a marketing library of anywhere
Love the new "Customize network content" beta feature!
Zoho team, A shout out to you for introducing a way to customize a master message per platform specifications! I came from another provider who had it and although Zoho offers a greater ecosystem, this little feature was missing for me. So now, when I
Scheduling posts on different days and at different times on my channels
Can I schedule a post to my channels on different dates and at different times?
Emojis not showing in scheduled posts
When I schedule a post, the emojis (added from the Zoho emoji tab) are replaced with "???" and the same characters get posted. How do I add emojis to my post when scheduling them?
Is there a way to see Active Audience in custom reports?
I can't see a way to get the Active Audience figure (from Brand Heath) in my custom reports. Is it possible? If not, can it be road mapped? I'd like to be able to look at Active Audience for different lengths of time rather than the 30-day fixed rate
How to connect Zoho social to Linked in Profile
Dont want to connect to the Linkedin Company page, want to do it to the profile page Is that allowed ..cant see that option.. K
Cannot post to instagram
Hi, We are trying to post to our connected instagram account but are getting this error message: You don't have publishing permission for this Instagram Business Profile. Please ask the Admin of this profile to change your role.We were able to post to
Client is not receiving Invite from Zoho Social
I am trying to send an invitation to a Gmail Id, but they are not receiving the Invite. I am sending it to one of my Client in order to add them in Client member. Kindly look into this matter at the earliest. ITS URGENT!
Instagram first comment posting, add hashtags to first comment?
Hi, I've had to abandon using zoho social for posting to Instagram because it doesn't allow you to simply add your hashtags to the first comment when you schedule a post. ALL other schedulers have had this feature for a long time now, why has Zoho not
Personal Pages
Hello, can I add my personal page to my social channel?
Zoho social to youtube and other outlets. Youtube video not appearing on channel
I just set up zoho social. When I send a post to facebook, twitter, and Linked In, the post goes through just fine. It also says it is published to youtube. However, when I check out youtube channel directly, the video isn't there. I get a message
Why is only one photo getting posted to Instagram?
It used to be that when I uploaded 4 photos to Zoho social, they would all get posted to Instagram - now posts are only ever showing one photo.
Linkedin is not getting connected
Linkedin is not getting connected
Social Media post are not being seen on Linked In and Facebook
Hello I have been using Social to manage my post, however my post are not being seen on peoples feeds. Primarily employees and close contacts. Can you give me some advice on what to do?
Zoho Social Youtube
Zoho Social support team said that Youtube channel will be added during next 6 months to Zoho Social I want to know when exactly? Youtube is a must have El equipo de soporte de Zoho Social comenta que Youtube será añadido en Zoho Social durante los próximos 6 meses me gustaría saber cuándo exactamente? Youtube es del todo imprescindible hoy día
Introducing the All-new Zoho Social: Elevate team-work, social content, and more
Hey Folks! We are excited to announce our latest product release. From content curation, to team management—we're covering a wide spectrum of upgrades with this release. Some of the key additions that you'll find will include YouTube integration, LikedIn
Smart Q
Hi Everyone, We are new to Zoho Social and I have a question about using the Smart Q scheduling. One thing I noticed is that this option appears for some of our brands but not all of them. Is there something we need todo to make this happen or a reason for it?
Can't generate image previews for Facebook and LinkedIn posts
If I start composing a post for Facebook or LinkedIn, as soon as I paste a URL Zoho Social pops up an error saying 'Unable to generate preview thumbnail for this URL'. However, if I trigger the Zoho browser extension on the target page, then it does generate an image preview without any issue. See attached screenshots. This can be tested with the following URL: https://www.icr.ac.uk/news-archive/chemotherapy-after-surgery-halves-risk-of-rare-kidney-cancer-coming-back The relevant opengraph tag in
how many business manager i could put on Zoho social?
devo aggiungere more than one Facebook business manager account to my Zoho social. grazie fo the attention, kind regards. giovanni
Clickable Cards
Hi any one else having issue with Any Image clickable cards today? Does anyone have a comparable source/ how to create clickable card for ZOHO compatibility? TIA
email invite not being received by team member
Hello, I am trying to add a brand admin in Zoho social (I have the professional plan), however the member is not receiving the email invite. They do not have the same domain as I do. What is the issue?
Add comments to scheduled posts...
Hi, The facebook publishing tool allows us to add comments on to scheduled posts. Do you have any plans to add something similar to Zoho Social? Ideally for all platforms. There's a reason why this would be incredibly useful - external links. The algorithm on all platforms will reduce the exposure of posts that link off-platform, so if you want to link off of their platform to your website etc. and keep the same post reach you need to put links in as comments - at the moment we can't do that.
Can I tag Products in my Facebook, Instagram and Twitter posts?
We sell items and I can tag products for customers to view and purchase when I create posts in Facebook and instagram. Can I do the same in Zoho Social? if so, how?
Can I follow other Instagram accounts in my niche through Zoho Social?
I want to follow other Instagram accounts and was wondering if I can do it through Zoho Social? I'm not always logged into the Instagram account and prefer monitoring it through Zoho Social.
Facebook Video Greater than 140 Seconds Please
Hi, I have had two deals missed because of customers loving Zoho Social but need to post 3 minute promotional videos and with only 140 seconds this is a problem. This was put in I believe to be in line with Twitter. As Facebook supports extremely long videos it should be a simple fix to remediate this and allow for longer uploads via Zoho Social of video content. Upvote this one please folks :-) Thank you, Kyle
Pinterest Support for Zoho Social - When?
When will Pinterest profiles be supported in Zoho Social? It is the missing piece to the puzzle and what is keeping me from currently managing my actual posting in Zoho Social. If Pinterest is supported then I could manage completely within Zoho Social. When do you anticipate rolling out support for Pinterest profiles in Zoho Social?
When is video posting going to be ready?
I've been waiting for months and this tool is now getting well behind what other available software can do. Can I please receive an ETA for this long-awaited feature. Cheers, Carina
Help with Facebook Connectio
Any advice greatly appreciated I have three brands on Social but the Facebook pages integration will only allow me to connect one brand's Facebook page even though I administrate pages for all three on the platform. Any ideas how I can fix this?
IPad app for Zoho Social
Do you have a iPad app for Zoho Social? Am ready to use even if it is in beta version. PLease let me know!
Running 2 brands from same FB
Hi I have just signed up for Zoho as I run 2 brands on my social media for 2 companies I own. I have tried to add the second brand but its not letting me add my second FB page which is attached to my personal FB profile. Is there away to add a second
Unable to load images for Twitter
I keep getting error messages when trying to post images for Twitter, even though they are sized correctly. I've resorted to posting directly in Twitter and these work OK. Anyone know what the problem is? If this persists, it defeats the object of having
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