Add notes to Social Calendar
We has started to use Zoho Social to manage client social accounts. One thing that would be very very helpful for content programming would be the ability to add notes to the brands calendar, like be able to add anniversaries, events, special holidays or notes to promote something in particular on that day or week. This could be a HUGE upgrade for users as it helps to create content. As of right now you have offered the ability to schedule content for future dates, as all social management apps
Chrome Extension not working
Hello, The recent Zoho Share Chrome extension stop working in the most recent version of Google Chrome 91. The share page doen't appears to the user at all. The console shows this error: Failed to set the 'cookie' property on 'Document': The document
Older FB messages are shown as null
Hi, When i logged in to zoho social, I couldn't see the older messages. It shown NULL
Facebook Global Pages and Zoho Social
I asked about a year ago when Zoho Social would support Facebook Global Pages and was told there was no plan. I am curious when this will make it into the roadmap. Seems zoho social is not useful for large global brands without this support. We desire
Tagging other social accounts in post
Hey ZoHo, As a business, we recently joined ZoHo Social to test it and see if we like it better than Hootsuite. I have a few questions and concerns considering the fact that we control all our client's social platforms. 1. As I was typing a post to be scheduled out I realized I could not tag another person or business in the post. Please let me know if there is a way to do it and I just couldn't figure it out. This is a HUGE issue for us if it is not possible. 2. We use many emoji's for our clients
Content Approval Process
Hi, Any update on content approval process? This is on work for quite some time... Sharing a post in the draft is kind of lost & couldn't track it effeciently. Also kindly bring it to the mobile app. Without a approval workflow, its tough for agencies...
Improve Zoho Social Messages
Now at Zoho Social we have to reply Facebook/Twitter messages at "Messages" screen and reply Facebook mentions, reviews user's visits posts and GMB reviews and questions at "Monitor" screen I think GMB questions should be added to "Messages" screen as are questions not mentions or reviews to monitor Also at "Messages" screen should be needed to add Facebook comments, Instagram direct messages, IG comments and GMB Direct messages, (Youtube comments, Pinterest messages when these SM channels or other
Pinterest Integration
Hello Team, When will Pinterest be integrated into Zoho Social? Eagerly waiting for that to happen.
Instagram using personal account page insights and not Business Page Insights...
I need assistance on this. It seems the Instagram insight feature is pulling my personal page account insights from instagram and not that of the business account that i require. Does anyone know what is causing this? TIA Regards Tyrone
Integrate Canva for creating posts
Canva is a great application for creating effective social media posts. How about integrating it into the publishing section.
Why can't I see both FB business pages I manage when connecting FB to Zoho?
I am attempting to connect Zoho to FB (I have two business pages I manage under the same login) business page but only one of the business pages shows up to connect to it. Any ideas why I can only see one?
Comparison Report
Hi, Is there a way to compare two date ranges on the social dashboard?
Integrate Pocket
Pocket is a really great way of saving articles or posts found on the internet that could be used for publishing later. How about integrating it into Zoho Social so that you can pull items saved in Pocket into the publishing section to create a post.
Any plans for a Zoho version of Google Alerts?
Any plans for a Zoho version of Google Alerts?
Client is not able to access Zoho Social
Hi, When we tag the client, the client receives a link on their mail. But when clicked on the same, the link is invalid. Kindly look into this immediately.
Leads not getting synced from Facebook ads
Hi, my leads are not getting synced as it says Last Name field not mapped, these are auto leads how to map them and hence they are not able to sync with the CRM. please advise.
Linkedin Ads Account
Hi, I am not able to get analytics for my LinkedIn Ads account so can't check organic Vs Paid data. Can you check?
Adding more than one FB profile
Hello, how can we connect 3 different FB profiles to Zoho Social? Is it possible? Katarzyna
Indtagram Publishing
I cannot publish posts on Instagram from past one week. I have admin rights to publish content on Instagram pages but still the scheduled posts go to unpublished section and even on retrying the posts are not being published.
Sheduled Posts
Why is it when posting a video for scheduled post via facebook and instagram it just keeps on loading?
LinkedIn
Why is my scheduled posts for linkedIn not posting on my timeline?
Link Instagram without using facebook
Hello, we are looking to link instagram to Zoho social, the question is: - Is possible link Instagram with Zoho social with out link to a Facebook page?
Cannot add new brand with Instagram only
Hi I am trying to add a new brand to my account, I only want to add Instagram for this new brand. When I click add new account then choose Instagram it redirects me to connect through facebook like normal, Then it gives me the list of available accounts
When updating Lead personal info on Social, no update made in CRM
Hi there, Adding a Lead/Contact directly from Social to CRM is really awesome ! However, even if I put all Lead info in "Personal Info" tab on Social, when clicking to "Add to CRM", it is not collecting this data already filled-in. I have to fill-in again same info on "Add new prospect to CRM". Is there anyway not to type this information two times ? Another scenario is also : - Update info on Social for a Lead/contact in "Personal info" table, after getting info from the Lead through a chat - Not
Impossible to fetch UTM parameters of Facebook Ads Campaigns
Hello ! I am currently working on connecting our Facebook Ads leads to Zoho CRM via Zoho Social. I have an issue when trying to fetch UTM parameters entered in the ad to Zoho CRM. So my UTM looks like this in Facebook Ads Manager : utm_source=Instabook&utm_medium=PAID&utm_campaign={{campaign.name}}&utm_content={{adset.name}}&utm_term={{ad.name}}
Facebook Page Post Promotions
My Facebook Page Post Promotions are no longer appearing in the Zoho Social posts tab. How can I troubleshoot that?
Instagram Tagging in Social
Hi there, we haver just started trialing Social for posting to our company's social media account but I can't seem to tag Instagram accounts. As we produce content for clients, this is very important to us. Is this an option? Please advise.
Bulk Schedule - With link shortener and queue
Hello, I normally schedule my posts manually by adding the hyperlink to a queue that I setup earlier. The hyperlink is shortened as well. Is it possible to bulk upload my posts, but - The Hyperlinks get shortened with Zurl - The posts get added to my queue (without having to set it up) Thanks,
Social Monitor
Hello Looking to see if we are doing something wrong here. From the monitor tab in Zoho Social (specifically Twitter) is there anyway for you to see if you have responded to a Tweet? You can see if you have retweeted or liked something as the icons show
Media Library
I am new to Zoho Social and can't find a media library. Is there any way to store images to post them in a number of posts, instead of having to upload the same image over and over again?
UTM not appearing in Google Analytics
Hi does Zurl.co wipe out the UTM code. I have implemented some shortened UTM URLs but google analytics doesn't pick them up. On closer the inspections the shortened URL does not contain UTM any longer (i.e. utm_source=) is this right?
How does Zoho Social CRM Integration determine what is a lead?
My concern is are leads added if the user goes to our social media and then visits our page. Or does the lead get added based on visit to our social media only?
How to add a title to a video?
Hi, I'm currently using Zoho Social and I can't seem to add a title to a video I want to post (but I can add a description to my post). Apparently on desktop, it automatically takes the name of my video file as the title. However on a mobile view it
Connecting Instagram profile
Hello, We are having an issue connecting a client's Instagram profile to Zoho Social. When the connection pulls up FB to verify the account, the Instagram does not appear as one of the profiles to select, despite the client's FB and Insta profiles being
Facebook and Linkedin Previews/Cards Not Showing Correctly
Hi there, ZOHO Social seems to be experiencing some issues when creating previews or a link card, when we bulk schedule our posts on Linkedin and Facebook. Previously when we scheduled posts, it would pull the image from the article itself. However, now rather than showing the featured image of the article (as it does with the Twitter Cards), it is now simply showing an image of our logo. This is obviously far less engaging. I've tried this also on Hootsuite to see if the problem is the same on
Cross-posting between brands
Is there a way to cross post from one brand to another? If I want to repost a post from one brand to another brand, I have to completely recreate it rather than copying it from Brand A and scheduling it to Brand B. Is there a marketing library of anywhere
Love the new "Customize network content" beta feature!
Zoho team, A shout out to you for introducing a way to customize a master message per platform specifications! I came from another provider who had it and although Zoho offers a greater ecosystem, this little feature was missing for me. So now, when I
Scheduling posts on different days and at different times on my channels
Can I schedule a post to my channels on different dates and at different times?
Emojis not showing in scheduled posts
When I schedule a post, the emojis (added from the Zoho emoji tab) are replaced with "???" and the same characters get posted. How do I add emojis to my post when scheduling them?
Is there a way to see Active Audience in custom reports?
I can't see a way to get the Active Audience figure (from Brand Heath) in my custom reports. Is it possible? If not, can it be road mapped? I'd like to be able to look at Active Audience for different lengths of time rather than the 30-day fixed rate
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