Director comm
I have a silly question and I think I know the answer but I need to check since I am new to Zoho. When I do my reports for Facebook, the top 5 post are giving an engagement rate of 2-3 % but when I go in each post (post details and post stats), the number is entirely different, like 15 %! Just wanted to get a clear explanation before talking to my client!
IDEA: Schedule posts for every X days. Currently it's only weekly or monthly
Currently you can schedule weekly of monthly. It would be very beneficial to schedule every x number of days OR every X number of weeks. This might seem a bit more natural to people viewing the posts other then seeing the same post every Monday, etc...
Zoho Connections
Is there anyway for there to be more inforamtion beside the persons name so in grid form I could get a glance what action the different engagement had? As of right now I have to click everyone's name invideidually and it would save a lot of time to have more columns beside each name for if they "Liked" or "commented" that way I can manage engagement much more efficiently. Thank you Zoho
Android phone: can't access images unless they are stored locally
The Zoho app on my Android phone has recently lost the ability to grab files that are NOT stored locally. To put it another way, I can't grab any photos or images stored in my OneDrive or google drives...! I have to first save them to my local folders on my phone so that I can use them. This happened some time between approx July 15 and Aug 15. My app has full permission to access storage, so what seems to be missing is a drop-down menu that allows me to go into deeper layers of storage, or any place
I CANT UPGRADE MY FREE ACCOUNT
I TRY TO UPGRADE MY FREE ACCOUNT AND I COULD NOT UPGRADE IT CAN SOMEBODY TELL ME WHY? AND I HAVE THE MONEY SO.
Zoho Social Report - Facebook Page Views via Internal Referrers?
Hello! I have been using Zoho Social reports and have discovered a report titled Facebook Page View via Internal referrers - and it shows how people have landed on our page. A huge source of page views is the category "Other" - does anyone know what is considered "Other" for internal referrers? Could this be Facebook Ads or something else? Any help is appreciated. Thank you.
Unable to post to instagram
I'm continually receiving the following error with post scheduled on Instagram Something went wrong with Instagram when we tried posting this.
Now access emoji menus from anywhere on Zoho Social!
Hello everyone, Today, I am going to talk about a small but important update that I'm sure all our users would find helpful—that's right, now you can access emoji menus everywhere you type on Zoho Social! Using emojis gives your brand a friendlier image which will help your followers connect with it better. They can even replace text in some conversations, and make interactions more fun. We have brought about emoji menus accessible everywhere on the platform so you can add humor and a light tone
Facebook leads error, doesnt work
TAKE MY MONEY! Lord, as usual, these things.... ok I am getting the "You can't run restircted lead ads until your Facebook Page accepts Facebook's Restricted Lead Generation Terms of Service" error when trying to make lead ads. But my FB ad account has accepted this, has for some time. (at: https://www.facebook.com/ads/leadgen/tos) So why? Why why why.......
BRAND WISE SALES WITH PROFIT
Hi, Can you add brand wise sales report with profit.
Why Can't I see Can't see "Facebook Lead Gen" tab?
I have enabled all permissions on Facebook and Zoho Social and Zoho CRM but I still can't get the leads to come from my Facebook lead ad into the CRM. One problem is that I can't see the "Facebook Lead Gen" tab on the left side under "Calendar" after clicking on the "Posts" main navigation tab in Social. What am I missing? Thanks for any help.
Zoho Social forcing image resizing
We're currently unable to publish photos with our scheduled posts. We keep getting the error message "Please resize image to allowed size for (insert platform here)". But, the images are already the correct size as specified for each platform. Is this a bug, and if so, when will it be fixed? Due to this error we have to publish directly to each platform, instead of using Zoho Social.
Connecting Instagram
I'm having trouble connecting to instagram. Each time I log in, instagram is saying it's detecting an unauthorized login and requests a 6 digit code. When I put the code in, I'm directed to the my main instagram login page and it doesn't approve the Zoho Social app. Please advise.
Not allowed to post on facebook? Never had this problem before
Facebook Page: Uh oh! This post couldn't be published. Please try publishing after some time.
Instagram post text layout
When I create a post for Instagram via Zoho Social. The body copy layout is condensed once it reached Instagram. Does any one have suggestions on how to get the text version I create in Zoho to mirror the one that actually posts to Instagram. thank you
Unable to add .gifs to our social posts
When scheduling out our posts on facebook I am unable to add .gif file formats when I am trying to post to social from zoho social. When I add a .gif it posts to facebook as a static image and not a .gif. When will we be supporting .gif file formats?
Scheduled tweets not publishing on Twitter
Hi, Over the weekend I had an issue with scheduled tweets created in Zoho Social not being published. This error message appeared in Zoho Social. I've contacted Twitter and they said there was no issue with our account. Some scheduled tweets went out around the same time others were blocked. Why has this happeneded?
Inability to Post to Twitter
I just set up a Twitter presence and connected Zoho Social to the account. The setup is complete; however, whenever I go to post, I get an error that it cannot post and that I should wait for five minutes. It's been saying that for some time now. I've checked my Twitter account, and there's nothing amiss with it. I can post directly on it. Any idea on what's going on?
Twitter
No posts getting pushed to twitter ac. Checked my twitter ac insettings/apps and zoho in list. Not even a simple post with no images is published. Alert indicates to try again in 5 minutes.
Twitter posts using Zoho shortened links are rejecting as user account has been blocked
My last 2 posts to Twitter were rejected with this Zoho error: Your profile is temporarily blocked from publishing content by Twitter. Please try posting later. When I logged into Twitter I was able to create the same post directly. However, when I tried using the Zoho shortened URL Twitter rejected it with this error: This request looks like it might be automated. To protect our users from spam and other malicious activity, we can’t complete this action right now. Please try again later. So I used
Label and Ban user/connections
Dear All, is there any feature to label and ban a connection? Kind regards Manfred
Twitter Ads manager connection
I am an Admin in a business twitter account but when I try to connect when logged in to Twitter Ads for the business it just keeps connecting to my personal twitter account, How can I connect to the Business twitter account?
Cannot access all of my Facebook pages on Zoho Social
I am an admin on 5 pages on Facebook. Only 2 are visible on Zoho Social and it does not give me the option to choose the other necessary page. I am an admin on the page and the page is published. Any ideas how to remedy this soon? Thank you.
My IG keeps disconnecting, and I can't reconnect because our FB page is one I don't have access too.
This is a bit convoluted, but our Business's FB page is owned under our founders personal FB account...not a business account. Is this why our IG is constantly disconnecting? How do I get around this?
Data Analytics
How far back can the reports cover. Under Reports I can see there's plenty of data and at the top there's a calendar. Say I started my Facebook in 2010. Can the reports reflect from present day all the way back to 2010 or is the information based on 30 day increments only going as far back as 4 months from present day?
Not generating thumbnails
I've been scheduling posts for a while now without issue but today when I went to schedule them for the week, it won't generate thumbnails anymore. Can anyone help with this?
Facebook shows "Posted by Zoho Social"
Hey guys, I think it is fairly new that it doesn't show posted by Zoho on all social media sites (linkedin, instagram, etc.) but it still shows that's where I post from on Facebook. Does anyone know if that is something that can be turned off?
Sharing my posts to other groups and people
So if I do a post and post it through Zoho Social. Can I then simply share to groups and people as staying within Zoho social its easy when in Facebook or Twitter but cant do withing Zoho Social
Say Hello to the all new Reports!
Today, we're thrilled to announce a completely redesigned version of our Reports with a multitude of features that would make it easier for you to track your brand's performance on social media. This includes a whole new way of understanding reports, all new statistics, and a brand-new interface! The new Reports offer a comprehensive way for you to look at numbers, help you dig deeper into data, and come with added flexibility in terms of sharing. Not just that, they've also been restructured to
Posts are Not Posting
I post to multiple different accounts on multiple different social media platforms and a lot of my posts are ending up in the unpublished posts section. It is never consistent as to what platform it could't publish on or what account could not publish. I was wondering how to fix this problem of the posts not posting. Clients reply on these posts to get posted and when they don't it is very frustrating.
Calendar Bulk Scheduling Time saving efficiency!
Can I get my manually scheduled post (day week month) transferred to a spreadsheet for the purpose of using bulk schedule at a later time?
Will you add Pinterest and Tumblr?
We would like to schedule posts to Pinterst and Tumblr. Will this be a feature at some point?
Can't post to the connected twitter account
We can't get our page (Richardson's Worlds Largest corn Maze) to post to twitter even though it's connected. We tried disconnecting it and the reconnecting, still won't post. Have checked all our settings and eveything seems to be set up correctly. We're not getting any error messages when we post to Twitter, but later in the "unpublished posts" section, its shows an error "sorry we couldn't publish this." Help!
Scheduled Posting Not Working
I have been using the free program, as I am the single user and oversee my business Instagram, Facebook, and LinkedIn pages. Before today, it let me schedule posts and now it only gives me the option to "publish now." Was there a change in policy or pricing structure?
Image Upload Quality
Hi! I just started using zoho social and the last two times i have scheduled posts to my instagram they have posted in a lower quality so I ended up deleting them and re-posting them by hand. Is there anyway to solve this issue perhaps in my settings?
Facebook Location Pages
I have a main brand page and facebook location pages under my main brand page that I would like to post directly to. Is this possible with Zoho social? When I link my facebook it only shows the main brand page not my location page. Thanks
email alerts when getting response or DM
Is it possible to get email or sms alert when someone sends a question or DM from FB inst gogle bus . if so how do you set it up ? thanks
Now view Google My Business Questions right from the Monitor tab!
Hello everyone! Today, we're excited to introduce a new feature that will be important for those of you who manage a Google My Business listing. We're talking about the ability to view and respond to Questions on your Google My Business listing. To get started, simply go to your Monitor tab, click on the orange (+) button and scroll down to find 'Questions' under Google My Business. Click on it and then hit 'Save' at the bottom right to add this column to your Monitor tab. The Questions column will
Transfer ownership of a portal
Hi! I want to transfer a portal to a colleague. How can this be done? JOachim
Tagging on Zoho Social
Looks like I'm beating a dead horse as I searched the thread and saw multiple requests for this over the last couple of years, but never saw that it had come to be... Can we (or can we not) tag people, pages, businesses, etc across ALL the social media platforms? I see that Zoho Social has had tagging available on Twitter for some time, but it seems nothing else was added. In addition today (4/10/19) at Zoholics (in Austin, TX) during the social media session in the marketing track, I specifically
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