Instagram Direct Publishing Removed
I have had Zoho Social connected to Instagram with direct publishing for a while now, but this recently changed. I cannot seem to reconnect IG and keep receiving the error " Looks like you authorized an incorrect Facebook account. Please sign in to the Facebook account that’s connected to @..." As the administrator and creator of that page, I can confirm it is the right account and I am the page owner. Is this a glitch? It was working fine.
URL Shortener not working
Hi, When I am sharing a post, the URL shortener doesn't shorten my link. Please advise me how to solve this issue? Thanks
zShare not working in Chrome
Every time I try to use zShare, it opens another tab, then gives me an error message saying I'm not logged into Zoho social.
Share Post from Monitor Tab
I am monitoring other Facebook Pages. How do I share a post from a page that I have in my Monitor Dashbard to my Facebook Page?
Can I have approval system for publishing posts, messages in facebook, insta, etc?
Can I have approval system for publishing posts, messages in facebook, insta, etc?
Help! Can't see accounts
Hiya, We've had a problem in that my Director can see our social accounts are linked in Zoho Social, but for me when I login, it's telling me we need to add accounts and that there are none linked? Thank you!
Accounts getting disconnected repeatedly
Hi Zoho Team, We have 10 brands on our Zoho social account. We've been repeatedly facing issues with pages getting disconnected in the last 3-4 days. As soon as we reconnect the page gets disconnected again in 5 minutes. Have emailed the support team about it as well but haven't gotten a resolution. Need urgent assistance.
Everything Stopped Posting to Insta Yesterday
Hello, I have a bunch of posts going out all week and everything was fine until yesterday when all the sudden insta stopped publishing my posts from zoho. Everything is working fine on FB and Twitter and I even disconnected and reconnected back to insta and there seems to be no issue from this end (no notification that my posts are not posting). I have had to manually copy/paste from fb to keep up. Please help! I set up 4 days of posts so I don't have to be connected to my phone 24/7 and the day
Followers not up to date
Hi, the Brand Health view is understated compared to the number of followers, likes I have within the Social Accounts when I log into them directly. Is this due to data latency? How often is this data pulled?
Unexpected rise in Zoho Social Pricing
i am not able to understand the unexpected raise in prising in zoho social plan Can anyone justiy this how a Rs.60,000 plan is now raised to 1,44,000
Report the followers growth.
Hi Gurus, My boss requested a chart/report with the growth of the followers for each channel per week. I was unable to find a way to do that? Is this information somewhere? Thank you.
Uploading the images for Posting
Hi, I face a problem in uploading more images for posting on my social channels. It is letting me to post only 1 image on Linkedin and Instagram. Please let me know if there is any other way to post more than 4 images on these platforms. Awaiting your response
Font Type & Size
When i am posting i am not able to set Text as per standard and i am not able to set size of the fonts. Please help.
Instagram Direct Posting
For some reason I cant seem to authorize my account to allow direct posting. It wasn't a problem because I could post manually to Instagram, copying the picture and text via the Zoho app, but since the app update this doesn't work. So I have no way to post to Instagram can you help fix this! Thanks Mark
the power of blogging
adding a blog to a webpage really helps our seo and i was surprised that zoho social has no facility to help with this.
Cannot Access Google My Business Data After Syncing
I cannot access any Google My Business data in my dashboard even after syncing the page into my Zoho Social area. Can someone please advise?
Instagram does not post scheduled posts
i have been experiencing the same issue of Instagram disconnection and not posting the posts on time , Instagram scheduling is one of the main reasons i got zoho and its doing this now . anyone experienced the same problem and got a solution ?
Gain followers
Hi I've been using your service for a while, and I really like it for what it does. I've also tested others, and this is what I see that they are doing that can help me gain followers more actively. recommended Hashtags a feed of posts based on my interests (not followers, but articles that I might want to repost to help gain followers) recommended users to follow (based on my interests) recommended posts to like (based on my interests) Thanks for your consideration.
Can't publish to Instagram
For the last several days I have not been able to publish to Instagram. I have verified that my Instagram site is connected. When I go to publish a post I receive the error, "We ran into an unexpected error on Instagram. Please try posting again in 5 minutes." This continues to happen and it won't let me post. I have tried multiple browsers. Thanks
Twiiter warning - unsafe link using Zoho Social
Our latest tweet via Zoho Social included a link to a blog oun our website. One of our followers contacted us to advise that when they clicked on the link, they received the following warning: Has anyone else experienced the same issue?
Re-use drafts?
Hi If I create a draft to post on Twitter, Facebook etc and it and after sends is there a way to re-use the post rather than having to retype it? Cheers Mark
How to set up time zone?
How to set up time UK time zone?
New Report Module
Hey, As per the timeline informed by your executive we are suppose to get a updated report module by end of December.. We are way passed that is there any possibility we can get that any time soon.
Notifications
Is there a way to see instagram & tweet likes and followers on Zoho social? It just shows retweets, replies, mentions or messages for twitter and comments for instagram.
Unable to Direct Publish to Instagram
I have an Instagram account set up and authenticated on both Instagram and Facebook side, but when I enter a post the buttons to Post Now or Schedule are greyed out ... Also the link to bulk schedule is no longer available. Any ideas on how to post to Instagram? Thanks in advance
Zoho Social Urgent - Brand Health Not updating Real time
Brand health on home not updating real time based on actual data.
Posting problem
I have 2 brands and the 1 is not posting to LinkedIn persomal page or company page. Could you please advise
Doesnt let me post in Facebook.
Zoho social is working with all my other social networks except for Facebook. Everytime i post it appears the notification: "Facebook Page: Uh oh! This post couldn't be published. Please try publishing after some time." Please help.
Changing Portal Admin
In Zoho social how do I change the portal admin and deactivate the user? That person no longer works for the company.
Google+ API shutdown in Zoho Social
Hello everyone! With Google's announcement on shutting down Google+ and subsequently the Google+ APIs, we plan to discontinue Zoho Social's integration with Google+. What does this mean for a Zoho Social user? If you've already added Google+ Profiles and Pages to your Brands on Zoho Social, the Google+ functionality on these Brands will cease to function after 28 February, 2019. Also note that it will no longer be possible for you to add new Google+ Profiles and Pages to your Brands on Zoho Social
How to Change default owner for leads and assign owners as per logics defined in workflow rule
Currently all leads generated from Facebook lead forms are assigned to the person from who is the Admin on Zoho Social, however we want ownership of the lead to be given to person as per logics defined by us on Zoho CRM. Can anybody help on this.
one inbox
it would be nice to Monitor all our social media conversations like message, comment and mentions, review and hashtag from once place.
LinkedIn Image Post Sizes, Company Profile vs Personal Profile
When I post a graphic to my own linkedIn profile (directly on linkedIn), I'm able to post a much larger graphic compared to a company profile page. Its approx 550px X 550px. When I use the same graphic and schedule the post on LinkedIn the image gets resized to a thumbnail with instead. Is there any way to remedy this? Currently, I schedule posts to my company page but have to manually post to my own profile to get the full image size to show. I use two different graphics sizes (company version and
Facebook profile Messenger in Zoho social
Hallo, I need to connect my Facebook profile and Messenger to Zoho social cause many customers contact me trough the chat of my personal Facebook profile. This is a problem for me cause I cannot manage and organize the chats in the Facebook Messenger native platform but only see the chat in the standard cronological order... Cause of this I'm missing many potential business because I can't organize my chat view according to the relevance of the messeges... Is this possible or can you introduce this
How to connect a Facebook Locations page to a Zoho Social brand?
Our Main Page on Facebook currently has 5 location pages beneath it which all represent a different Franchisee territory. Each of these locations has their own Instagram account as well. When trying to connect a Facebook location page to the Zoho brand, these pages do not show up in my list to be selected. I'm an admin of them all. Is there a different way to connect these pages?
Google My Business Post Integration
Hi, Do you have any plans to integrate Google My Business Posts? It would be really helpful for all businesses.
linkedin on zoho social channels
Hi Zoho, I did setup my linkedin profile and My linkedin business page. There are statistics for the linkedIn branded page but no way to access my posts stats from my linkedIn profile page. How do I get from zoho social my stats on my linkedin profile page ? Thanks Eric
Different formats for different Soc med apps ?
How can I post a 16:9 video clip to Fb,IG and Twitter at the same time ? it asks for different formats for each ?
A simple approve button
Can you bring a simple approval option?! I could not find it in your page or am I missing something? Pls check the screensht. I want to approve posts of my colleagues.
Can't see mentions
I added Facebook and Instagram streams and I want to track all mentions. Is there a reason the Monitor tab shows "Shhh...it's quiet in here." In which tab do you have to be in to follow hashtags? I can't find that option. I'd also like to know why, when it worked, hashtag search only showed Instagram posts. How do I view both Facebook and Instagram?
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