Links from Most Engaged Connections to Facebook profiles broken
When I go to Connections > Most Engaged, I can see our conversation. However, when I click on the person's name, which is a link, I get a Facebook error page: "Sorry, this content isn't available right now. The link you followed may have expired, or the page may only be visible to an audience you're not in." However, when I do a search for that person, I do see their profile. I notice that the Zoho link is very different from the actual URL. <https://www.facebook.com/10210009261215263> <https://www.facebook.com/julie.g.clark.10>
Feature Request: Billing Contact
Would like the ability to add a member of my team as the billing contact without having to use a full seat on them. Obviously, they wouldn't have the ability to access any of the core app features.
Is there a way to post images to Instagram via Zoho Social from a Mailchimp campaign?
Dear Zoho Team, My Mailchimp account sends out a daily newsletter to email addresses, Facebook and Twitter. Is there a way to set up Zoho Social to automatically post that image newsletter let's say from Facebook to Instagram? Thank you so much for your help, Phillipp
Posting of dynamic URL Images to Instagram via Bulk Scheduler
Dear Zoho Team, I am excited to have found an easy to use plugin with Zoho Social to schedule Instagram posts. Everything works perfectly except one thing: I am using the mshot method to take automated browser screenshots of my website. These URL's get refreshed roughly every 48 hours. I am adding the ending .jpg to the URL in order to be able to upload them with the bulk scheduler as the bulk scheduler would not accept the mshots with their native URL. When I upload the mshots (with the ending .jpg)
Instagram
What is the best way to monitor Instagram? The monitor page tells me instagram stopped third party apps searching for # or @
Zoho Social and posting Videos
Dear Zoho Social Team, Is it possible to post video's to Facebook or other social platforms with Zoho Social? Please advise,
Reporting Instagram post reach
Hi there, I need to report reach on social channels to our SMT and I was hoping that reporting would have a function for that. I can see on Instagram you can see individual post reach by individually clicking it, but now on the reports dashboard. Is there any way to include this - would save me so much time instead of manually adding them together! Thanks, Ellie
We're back with the biggest release announcement of this year!
Hey, everyone! The past few months have been nothing short of a crazy roller-coaster ride. And, I mean that in a good way. Our team has been diligently working on some of the most requested features from you. (That's right. We heard you.) We took it upon
User roles - posting permissions - question
When I did a trial of Zoho I thought it allowed the Admin to approve posts made by users. But now that I paid my subscription I don't see that? I wanted my user to be able to post but not automatically, so I can approve what is posted. Is there a way to set this up? Thanks, Summer
Instagram Connexion
Hi, My team is trying to use the connection with Instagram through Zoho Social . Zoho asks for the log in and redirects us to Facebook Business Manager but when we enter our password we are not able to connect because Zoho blocks the connection. Fb, Twitter and Linkedin integrations are working perfectly but Instagram doesn't seem to work properly. is there any way we can solve this? Thanks
Link shortener
Why are some of the URLs in a post shortened and some not? I want them all to be shortened.
LEAD/ CONTACT OWNER when ADD to CRM
When we convert the Contact in SOCIAL to CRM , it does not allow us to choose the LEAD / CONTACT owners , but most of time, it will automically assign the PORTAL ADMIN as owner. Am I missing anything in Setup or it works this way ? Is there a way to choose owner or at least the person whose chat or handle the Customer from Social Zoho should be the OWNER
Link Facebook
It'll let me link my business' Twitter pages, and Instagram pages, but whenever i try to link my business' Facebook it says there's an error and to try again later. Please advise.
Issue with repeating posts on the 29th / 30th / 31st
I have posts scheduled to repeat monthly. After setting everything up, I checked my calendar, and for months that have less than 31 days, the extra posts (29/30/31) are instead scheduled to all go live on the last day of the month. This isn't ideal as I don't want to spam my followers. If a repeating post is scheduled to repeat on a day that doesn't exist (eg the 31st) I'm happy for it to be discarded - how do I set this up? Thanks
Brand Add On
Hi, I have bought the brand add on but i can't add the brand. please advise.
Failed IG post
I have two posts that I reschedule for IG posting, and they never go. How do I find out WHY these posts are not published. My other posts to IG are posting automatically without issue.
Collaborate Tab Errors when working with Client Members
I use the Collaborate tab for content approval with Clients, and the interface on the Client's end is consistently buggy. After troubleshooting on the Client's end of the process, starting with logging in after receiving an email notification of a mention in a post discussion, two major things happen: - After clicking through the link in their email notification, the Client is taken to the Collaborate Tab, where the content is visible with their name mentioned (@NAME), but when the Client tries
Customise posts for social networks
I would like the ability to customise post text for each social network, but for them to be joined to the same post (for analytics purposes). Mostly this is due to Instagram it is more appropiate to add more hashtags than on other platforms where resharing functionality is built in.
Zoho Social
Why can't I select multiple days when scheduling posts weekly. This feature was there and I have used it a lot.
Unable to upgrade from Zoho Social Free to Standard
I had the Standard version of Zoho Social this year. My subscription was about to expire and I needed to update my payment information. I updated the information, but kept getting an error message. So, I downgraded to a free account and then tried to upgrade again. I'm getting the same issue. Here is an image of the error message. What's the fix? I've emailed payments@zoho.com as the gentleman over the phone told me to do, but haven't heard back from them yet. It's important that I can get back
Typo in your default text line
I just realized you have an actual typo when viewing Recent Post in Zoho Social. The input box below the post has default text that says "Typos are costly. Read before you commnet!" It should be "comment" and not "commnet". Surprised no one has caught that?
Is there such a thing as too many tweets? Yes, there is.
Hello everyone, We’re happy that more than a hundred thousand users rely on Zoho Social to schedule and publish their social updates. However, we recently noticed a tiny percentage of our users misusing the publishing feature by publishing as many as 500 tweets in a single day from a single Twitter account. That's right. 500 tweets from one Twitter account within a 24-hour period. This sort of usage pattern is unexpected and clearly falls into the category of misuse of our service. Users who misuse
Thumbnail
You tube thumbnails aren't generating. What am I doing wrong?
Scheduled posts limited to once a week?
We're trying to schedule posts for multiple days a week. Has this been restricted? If so, why? Josh
Issue connecting Instagram and Facebook accounts to ZOHO
Hi, I am having trouble connecting my social media accounts. I keep getting the error "It looks like you haven't authenticated your facebook account yet". Please help
Posting at the Wrong Time
I have been scheduling posts using Zoho Social for a specific time (6pm). However the posts are not being posted to Facebook or Instagram until an hour past the designated time (7pm). When I look back into Zoho Social it shows it was posted at 6pm however in Facebook and Instagram it shows it was posted at 7pm. I have double checked the settings of the user that scheduled to post in One.zoho.com and they are the correct settings (MDT). How do I solve this problem so the posts are actually being
Where Is Zurl Now?
When I first set up Zoho Social I was able to use the URL shortener. I'm not longer able to find the option in my account. The knowledge base says to go settings, then edit brand, but it's not there.
Instagram Business Profile doesn't support multiple images?
When I try to post more than one image on my Instagram Business account, I get the error message "Instagram Business Profile doesn't support multiple images." However, when I log into the same Instagram account natively, I can post multiple images just fine (here's the post: https://www.instagram.com/p/BgrUpNjnARP/?taken-by=sparkpr ). What is going on here? (Thanks!)
Uh oh We couldn't attach that video. Please try again
Hello, I have been trying all day to do a simple video upload. First I tried on my phone, and after that didn't work - I Googled the issue and realized that there is no support for uploading videos from mobile devices. So I tried to upload from my desktop via the desktop client. It looks as though the file is being uploaded, but every time the counter gets to 100%, I get the error: Uh oh. We couldn't attach that video. Please try again. I've tried using both Chrome and Mozilla - same result.
"Sorry" Message for Instagram Posts
About half the time I schedule FB and IG posts, they work in unison. The other half is where I get the message in my email, "Sorry, we couldn't publish on Instagram." Then it says that it did publish on Facebook. Why does this error happen for IG when there isn't a disconnect happening with the account? It's as if IG doesn't like Zoho or something. It's frustrating to schedule posts and then get denied. Could it be the size of the graphic? What are the dimensions and MB max? I always post a graphic
Handling mentions and conversations
The method of handling @mentions with Twitter appears to be very poor. Receive an @mention it only appears in the @Mentions column under Monitor. If we then reply there is no way to track if an @mention has been replied to or not. There must be a way to see all @mentions with no response. Need to be able to mark @mentions as viewed or replied to so that agents do not reply multiple times to the same @mention. Facebook visitor posts at least show that a response has been made with number of replies
Zoho Social "Instagram Business Profile doesn't support multiple images. "
Hello, your evolution has been fantastic, but you still have some things that you could correct, like : "Instagram Business Profile doesn't support multiple images. "
Zoho Social does not let me share on instagram
Zoho social is working with all my other social networks except for Instagram. Every time, I post it appears the notification: "Instagram Page: Uh oh! This post couldn't be published. Please try publishing after some time." Would you pls help us. Thanks.
Dates on the reports
Is anyone else having date issues on their social reports page? Mine has the most recent date as a week ago. Picture attached.
Instagram Direct Publish stop working!
All of sudden Instagram direct publish is not working, and can't connect to my Instagram account. Outputting an error about the wrong Facebook account which has been working for several months. Please resolve ASAP.
Facebook mentions
Our Facebook mentions dissappeared at Friday and never showed up again.
Not posting to Google Plus
I am unable to post to Google Plus. I've tried everything. Not sure what to do.Help.
Can't connect to Google+
I have a Google+ business page (My Business) linked with my company Google account. But when I try connecting Zoho to the account, it says it can't find any pages linked to it. Am I doing something wrong?
IG Business Account Not Working
I had an upgraded account for a few months and was using my IG business account which i previously linked. My "free" time ran out and I switched to a paid subscription. Now my business IG not working and there's no way to re-link it. It acts as if my IG is a personal account and it is not. What do I need to do to reactivate please?
TERRIBLE CUSTOMER SERVICE AFTER I WENT TO A PAID PLAN!
I posted 2 days ago that my account was not recognizing my IG business account. No one got back to me and my problem was marked as solved- WRONG. I need this fixed TODAY!
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