posting to multiple brands
Hi, is there a way to post across multiple brands at the same time? My company has multiple social media accounts set up under different brands. Some of the content that we publish gets published across all platforms, and it is inconvenient to have to post to each brand separately. Thanks!
Link shortener leading to incorrect web page view
Hi, I'm using the link shortener in Zoho Social for social media posts. The link that is being shortened is supposed to lead to a marketplace site for which I have filtered the view by region. When I copy and paste the link Zoho Social, save the post,
Unable to respond to posts from Facebook Group in Zoho Social
Hi, we're trying to respond to a post that a user made in our facebook group, but we can't find the appropriate feature. We have connected our facebook page to Zoho social and we see a post from a user on the page. When we go to "Post Details", I see
Support for Mastodon
Would like to see support for posting to Mastodon in Zoho Social application
Bulk Scheduling - Links in Text
I see from the help docs that bulk scheduling with a spreadsheet allows for inserting a link in a separate column. My question is do links and/or @ mentions work in the text field/column? For example if I paste this into the text column of a spreadsheet
Zoho Social not Posting to LinkedIn Company page & Twitter
Currently, Zoho Social is not posting to LinkedIn company pages and Twitter. is someone looking into this? How long before it is back up?
Youtube shorts
Hi, I recently paid for the marketing plus option in order to be able to post shorts but it still seems that I am unable to, please advise on how I can schedule and post youtube shorts.
How do I post to youtube shorts?
It doesn't show an option to select youtube shorts so how do I make sure my video uploads to youtube shorts and not standard youtube?
Enhanced Media Library and Bulk Posts Export on Zoho Social
Hey everyone, With the new updates to Zoho Social, you can make your social media interaction more interesting and easily share your content plan. Enhanced Media Library The Media Library feature now lets you access platforms such as Pixabay, Pexels,
Updates regarding Twitter API support for Zoho Social
Hey everyone, Twitter recently announced that they'll discontinue free access to the Twitter API V2 and 1.1 starting February 9 and replace that with a paid basic tier. It has now been extended till February 13th. This is to prevent scammers and opinion
Stickers on Image Editor
Is there any way to add a custom sticker to the image editor? It's a nice option, but I'd love it if I could upload a few of my own that I could use, rather than just the provided ones. Thanks!
I Can't Reconnect to Facebook Page
I Am trying to reconnect my Facebook Account. I'm not sure why it got disconnected. I resubmitted the permissions page and checked off all the permissions but when I submitted it I received an error message. Now everytime I try to reconnect I am not getting
issue uploading a video (uh oh etc...)
Hello, I'm faced to an issue. I couldn't upload a video to post using zoho social. Error message is the same as for other users (uh oh etc...) without showing where this issue come from. File is good in every aspects of this : https://help.zoho.com/portal/en/kb/social/faqs/media-and-link-attachments/articles/can-i-publish-posts-with-videos-from-zoho-social
Unable to connect messenger in Zoho with IG
I have followed the instructions: Follow the steps below before getting started with Instagram DM on Zoho Social. Go to your Instagram Business Profile on your mobile app and head over to Settings. Now click on Privacy followed by Messages. Under Connected
zoho social email invite can not work
i sent email email invite from zoho social to other users to join my zoho social portal and received the email from the test account, but can not accept the invite, it always shows “Oops! We can't find any invites matching this email address. Please try
Zoho Social - Koo App integration
Is there an integration available between Koo App and Zoho Social for various functions such as social media sharing and listening, adding / removing followers, following hashtags etc? If not, is it on the roadmap, and when is the expected release?
Connecting A Instagram Account to Zoho Social
Is there any way to connect an Instagram account without going through Facebook? My client hasn't got their Instagram connected to their Facebook page and cant connect it as they don't own the Facebook page, it was created for them by somebody else and they are having problems getting ownership of the Facebook page. Thanks in advance
Is it possible to @mention personal LinkedIn profiles?
So far, it seems that I can only mention companies and organisations. Am I doing it wrong or is this currently impossible?
Facebook Page Post Scheduled in Zoho not showing under scheduled posts in Facebook
The Facebook page posts I've scheduled in Zoho are not showing in Facebook under the page's scheduled posts. I normally boost all scheduled posts for the month at the same time, but since the Zoho scheduled posts are not showing in Facebook's scheduled
Notes on Calendar for Zoho Social
Hello, I would like to use the calendar in Zoho Social to pin a note/write a note to remind me of a to-do like manually publish a reel since zoho social can't do reels. Is there a feature similar to this that I can use? Thanks! Alisa
Preview of Facebook URL -- Discrepancy between Zoho Social and Desktop Applications
When you try to paste a Facebook URL (Video or Album), applications like WA (WhatsApp) desktop are able to show a simple preview. However Zoho Social's preview says Login/Signup (as preview response from FB Server). I guess this is because WA could be
Feature request: upload more than 4 photos per post
Please implement the ability to upload more than 4 photos per post on Zoho Social. Thank you
Introducing hashtag groups and supporting carousel posts for Instagram in Zoho Social
Hey everyone, In this Zoho Social update, we've introduced hashtag groups so you can manage all hashtags used across your channels. We've also extended support so you can publish carousel posts on Instagram. Here's a brief about the updates. Hashtag
Video upload freezes on Zoho Social
I have a 1.5MB video and it will not upload. Every single time I click upload it goes to around 50-60% and just freezes. I have no idea why but it's annoying and considering I'm on a trial this isn't exactly encouraging me to buy a subscription if I can't
Inconsistency in confirmation message display
The android app at times show a modal dialog box for confirmation and sometimes shows as a non-intrusive green bar at the bottom of the app. The non-intrusive one seems to be professional and aesthetic in appeal. After a bit of research I found out that
Twitter blocked
I get this error: "Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." but, my Twitter account isn't blocked and when I post manually via
Live Stream not working
Live Stream is not working on social.zoho.eu In my other company it IS working, but not for this one. Can someone please have a look?
What are the reports comparing to?
We noticed on our weekly/biweekly/monthly reports from Instagram, Facebook and Google My Business that the reporting is a bit skewed. By this is mean the attached Key Point Indicators for GMB are from the time frame September 1st thru September 15th.
Zoho Social: add custom domain short url
Hello, i would like in the future add a custom domain for short url.
GIF uploads as an image on linkedin with Zoho social
Hi I schedule to post a GIF but it uploads as a still JPG on linkedin what is wrong?
Zoho Social not converting messages to ticket
Hi, I am trying to convert Facebook and Twitter messages to tickets on our help desk. When I select the convert to ticket option and the relevant department and hit 'convert' it does not actually create a ticket. Any idea why this might be? Thanks
Preview posts
Is it possible to send a non-user a preview of scheduled posts without giving them any approval rights?? For example, so a colleague can see what is scheduled to go out without having any say in the creation or approvals of the posts? Thanks!
Linkedin and Instagram on Zoho Social
Hi everyone, Are Twitter and Facebook the only social media platforms that you can connect to Zoho Social? I don't see the option to add any other platform and would like to know if this is something in progress or not, or if there is any way to connect
Tag in published post
It would be helpful to be able to categorize the publications, being able to put a flag to be able to filter and quickly see the posts that have been made.
Is previous social media data loaded on Zoho Social
Hi, We are about to move from Sprout Social over to Zoho Social, I'm just wondering will all the previous social media data on each channel (messages, posts, mentions) be loaded onto Zoho Social when we connect each social channel? Thanks
TikTok at Zoho Social
This social application is every day winninng users and we are planning to include it in our client's social media strategies We think schedulling tiktok posts, replying messages, mentions and have stats in Zoho Social will be a must
Scheduled posts failed to publish from paid account.
Hello We had several scheduled posts fail to publish this weekend. The error message on Zoho says 'Sorry, we couldn't publish this.' Please could you tell us why this happened? Thank you p.s. The account is a paid account that we schedule from every
New Facebook Page Experience --> No Admin Level anymore!
Hello There, I am having an issue and it seems no one here at Facebook or Zoho Social is able to help us here! Since Facebook is updating Business Pages to the "New Facebook Page Experience" Layout. We cannot use the Zoho Social Lead Form Integration
instagram stories
Despite disconnecting and reconnecting my account, I do not have access to a way to publish instagram stories. Any one else run into this?
Zoho Social support for Facebook's new pages experience
The new page experience seems to be a permanent change to Facebook Pages. It has made it impossible for me to add Facebook Page or Instagram to my Zoho Social channels. Will there be any updates to the app to work with the new Meta Business Suite? Is
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