Zoho Survey reminder settings are extremely confusing
Hi, I just want to set 3 reminders, one week apart from the first email out. Your form is too confusing and I don't understand. Can you simplify and be more specific regarding the language used on the form ?
Closed Survey Options
Hello! Is there a way to close a survey to new responses, but still allow those that have chosen "Save and Continue Later" to complete their survey response? I am open to creative solutions here. This for a multi-page application to serve as an AmeriCorps
Optimizing survey questions
Since we depend on high-quality data to perform useful analyses, it's essential to ask the right questions, format them appropriately, and enable users to provide meaningful answers. Here are some steps you can take in Zoho survey to increase the efficiency
Automatic csv export from Zoho survey response
Hi, Is it possible to automatically export zoho survey response to a csv file on my laptop? If yes what would be the procedure, the line of codes to implement?
Email when survey is completed
Hi I may have missed something simple, but is there a way to set up an email alert when someone completes a survey? Many thanks
Can not access Zoho Survey
I am having access issues to certain sites, here is an example: https://survey.zoho.com/survey/newui#/portal/849129726 and https://survey.zoho.com/ I have checked in Incognito Mode and still the same result. Thanks Andrew
Survey - mail being stopped
Hello, It appears some survey send to our clients are taggued as spam or stopped by some firewall or antivirus on their side. Is there a way to prevent that? Best regards,
Maintaining response quality
Low-quality response data can skew the results of market research surveys. Survey fatigue and rushed answers can wreak havoc on data quality, resulting in an unreliable final dataset. While it's impossible to completely shield surveys from this noise,
Contact associated with multiple accounts
We are trying to send surveys prefilled with information from CRM such as contact name and the account they are taking the survey on. We have contacts that are associated with multiple accounts. Is there a way to prefill, like a drop down, for them to
Survey email language
Hello, I have created a multilingual survey, and I have made various emails through the Zoho Survey app to send the survey through; however, I don't see a feature to allow for the 'default' language to change depending on the email I am sending. Is this
Save certain questions to Zoho Sheet
I have a customer satisfaction survey that includes a question about being contacted for help with an issue. If they answer yes, they enter in a name and phone number as well as an issue. So, if they answer yes, I want to write the customer's name, phone
Tiny Tip Tuesday #64
Placing online surveys as website inserts serves various purposes, such as: Engages visitors for feedback - Gather visitor opinions to enhance the website or platform experience. Collects data on preferences and demographics - Collects data on participant
Zoho CRM to send Zoho Survey via Actions by Zoho Flow
Hello all, Hopefully you can help me learn a bit more so I can accomplish my goal. I would like to send a Zoho Survey via email every time a Zoho CRM Sales Order's meets a certain criteria. I am using Zoho CRM's Workflow Rules/Actions to trigger an "Actions
Formatting question text in survey editor?
I only see that as an option for a descriptive heading, but not for actual questions. I'd like to be able to make parts of a question bold and other parts in a smaller font. Is that possible?
Anonymous fields in survey
Hi there! We are looking to run an election with Zoho Survey. We need one feature that I am not sure if ZS can do: once someone submits a survey we need their answers tallied but kept anonymous from the Survey admins. This is to prevent the survey owners
Responses To My Survey Are Not Being Collected
For some reason, the responses of at least one person who responded to my survey were not collected! I sent the survey to at least 10 people today (at least six of whom I am trying to gain as new clients) - so far, I've logged about 22 visits to my survey and only four responses - I know the number should be at least five (because I have had five people confirm they filled it out). Help! I need the data from my survey for a presentation on Thursday the 31st and have already sent a Help Request!
Redirect to Another URL depending on the Section for Right Customer Feedback
Hi Zoho Team, I run a small cleaning business in australia, so I need to collect reviews/feedback from customers, but I want to avoid negative reviews, so I am trying to create a page on my website that has buttons for redirection based on what customer
I forgot to turn the Collect IP address on. Is there any way to collect IP address of the previous submissions?
Hi, I'm making an anonymous survey and had one response per IP address Response restriction for my survey. I did turn this on, however, I forgot to enable the 'Collect IP address' option. Is there any way I can collect the IP addresses of the respondents
Why the survey restart when respondents click on button to go to the next page or even when hitting submit button
Many respondents report that they had to do the survey all over again several times when hitting the button to go to the next page or to submit the asnwers why did this happen and how can I fix this?
Multiple Respondents for One Survey Submission?
Does anyone know of a way to allow multiple respondents to complete only one survey and then also see (while completing the survey) the responses for their fellow colleagues who already answered that question? The situation is that our new customers have within their own organization, multiple employees that will need to assist in the one survey response. Since we don't always know which new respondent is the "who" that will have the answer, we need multiple respondents to be able to view the response
Put variables in the Document Merge name
I need to place some identifiers, based on the respondent's answers, in the document name, but it's not allowing me to do so. How can I achieve this?
Tiny Tip Tuesday #63
One valuable tip for creating an engaging online survey is to incorporate interactive elements. Consider adding elements like: Survey progress bar Interactive sliders Image selection questions Diverse rating representations Survey themes These changes
Gérer une campagne via Zoho Survey -> Zoho CRM -> Zoho Campagain
Bonjour, Je suis nouvelle sur Zoho. Ma demande est assez simple mais j'ai l'impression que Zoho ne permet pas de le faire. Je dois faire partir plusieurs enquêtes à nos clients via deux manières : - Certaines enquêtes seront envoyées à la clôture d'une
Zoho Survey Response Data
Hello, I recently created a survey where it was made anonymous. Unfortunately, we need the emails of people who took our survey for a giveaway. Is there a way to access the emails to then export to a spreadsheet where we can create an email list?
Is it possible to obtain a report from multiple surveys?
Hello. I would like to get the responses from a selection of multiple surveys in a single report, not having to export the report from each survey and then paste them together. Is this feasible within Survey? Thanks.
Longitudinal response collection & piping/autopopulate
Hi, I have a survey that I need to send out every 3 months to the same list of participants. To save them time in entering their responses, is there a way that I can pipe/autopopulate the response to their last completed quarterly survey to the current
Display a table of contents linking to each page during survey
I need survey respondents to be able to navigate freely between different pages during the survey. That would be achieved by having a table of contents at the bottom of the current page, listing all the pages, and highlighting the current page. Is that
Can I limit the Number Choices for Multiple Choice Questions?
I need to create a multiple choice answer question where the respondent can select up to 3 total answers. How can I limit the respondent to 3 answers max?
New to Survey - a number of questions I can't find answers to?
Hi Survey, I am very new to Survey and can't find any information on the following When using Survey using Distribution>Email and provided some email addresses to "Launch" I can't find a way of adding extra email addresses, without doing a full Launch
How to give a respondent access to their partially completed survey
I have respondents that need to re-access a survey that they partially completed. How can I help them to do this?
Is it possible to show the correct answers to the quiz at the end?
I can see that Zoho Survey will show the score for each question at the end of the survey and total those answers for a value divided by 100. I would like to present the person who takes the quiz with the correct values for anything that did not match.
Focus Group Webinar: Navigating the Real Estate Market with Zoho Survey
Hi all! In today's rapidly changing business scenario, staying ahead requires not just data but actionable insights. Zoho Survey simplifies the process of gathering crucial insights. It offers an intuitive interface for creating custom surveys, allowing
Skip logic not working on multi-select many answers question type
I have a question with 4 possible answers, and multiple answers allowed. Multiple choice – multiple answers CLOSE IF NEITHER A OR B SELECTED Q2. What age(s) are your children? a. 0-3 years b. 4-5 years c. 6-8 years d. 8 years+ Respondents should be sent
Tiny Tip Tuesday #34
Save and Continue Later In the previous tip, we spoke about how to get the NPS calculation done. Now let's say, your respondent wants to leave the survey before answering all the questions, or closed the survey window by mistake. What happens to the responses
Responders Printing Their Results
Hello, How do we add the function for people who take the survey to print their result after submitting the survey? I see the option to email each person but is there an option to print from the end page? Thank you
Zoho Survey and ServiceDesk Plus Integration
I enabled Zoho Survey in ServiceDesk Plus. But there are no instructions for how to specify the survey to link to or if information from the ticket can be added to the survey to track responses.
How to require one field or another
Hello. In a survey we are wanting to get a customer's name and EITHER their phone number or e-mail address. So all of our submissions should be either [ name + phone number ] or [ name + e-mail address ]. We have made the name field required, but we do not want to require the phone number field because some people may want to use their e-mail address instead (which is OK). And we do not want to require the e-mail address field because some people may prefer to give us their phone number instead
Custom report
Hello Everyone I hope everything is fine. I've tried to To change the layout of the reports, especially the summary page report, and I want to divide summary of each section in the survey but I can't For example: I have a survey containing five different
Tiny Tip Tuesday #62
One valuable tip for optimizing your survey analysis is to integrate Zoho Survey with Google Sheets. This integration allows you to automate the process of transferring survey responses to a Google Sheets spreadsheet, allowing you to conduct real-time
ZoHo Survey
Is there a way for my agents to populate some information before the survey goes to the customer? For instance, if we work with a 3rd party service to complete the job for our customer is there a way to include the name of the 3rd Party Service so we
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