Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

Hi Zoho Desk Team,
Hope you’re doing well.

We’re using the Zoho Desk–Zoho Projects integration to seamlessly connect customer tickets with project tasks. While the integration works great overall, we noticed two important limitations that affect our workflow efficiency:

  1. Selecting Task List When Creating a Task:
    When we create a new task directly from a Zoho Desk ticket, we can select the relevant Project, but there’s currently no option to select the Task List within that project. As a result, all tasks created via Desk are automatically added to the “General” task list.

    We would like to request the ability to choose the target Task List during task creation from Zoho Desk.

  2. Creating Subtasks from Zoho Desk:
    It would also be extremely useful if, when creating a task from Zoho Desk, we could choose an existing parent task in Zoho Projects and add a subtask under it.
This would help our teams better organize and link smaller follow-up actions directly to the main project tasks - all without leaving Zoho Desk.

Adding these two capabilities will significantly improve coordination between support and project teams, allowing agents to accurately categorize and structure their project work from within Zoho Desk.

Thank you very much for considering these enhancements, and for continuously improving the Zoho Desk and Zoho Projects integration.

Best regards,
Ram
    • Sticky Posts

    • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

      Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
    • WhatsApp pricing changes: Pay per message starting July 1, 2025

      Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform
    • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

      Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
    • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

      Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
    • Zoho Desk Cheat Sheet For The Year-End

      Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next