Forward-thinking businesses today are embracing AI to make life easier for themselves, their employees, and their customers. But if you haven't started yet, you might be concerned that your business will be left behind. Or maybe you're worried because you don't know much about AI, machine learning, or data science. Well, you can now relax—we've got you covered on all counts!
We've been hard at work lately, incorporating AI into Creator without deviating from our long-held low-code philosophy. The result of this hard work is an exciting new feature we're announcing today: AI Modeler.
What do you mean by "AI"?
Artificial intelligence is the ability of software to replicate human intellect, such as learning from experience and applying lessons learned while making decisions. While sci-fi enthusiasts and media like to portray artificial intelligence as a scary thing that'll take over the world, the reality is that we haven't reached that stage (yet!).
Instead, the current generation of AI technologies has been adopted in many ways, like providing specific benefits to different industries. In general terms, an AI model provides specific intelligence based on trained data, and can be customized to automate or optimize your business process—all with minimal human interference.
What's in it for me?
Our AI modeler includes a no-code AI builder that helps you harness the power of AI without having knowledge of programming. The AI Modeler feature will be available under the
Microservices
section. From there, you can jump into the world of AI with our ready-to-use models, which we've prebuilt and rigorously tested for your use. You'll only have to choose the application name and the form name to deploy these models—it's that easy!
Custom models allow you to build customized AI models tailor-made for your business, by providing it with unique data based on which it can work. Here, you'll need to provide the model with sample datasets relevant to your business for it to get familiarized with—this is called training
—and then you can test whether it works as intended before deploying it.
Interesting. Tell me more!
While the uses of AI are endless, we've zeroed in on a handful of popularly used models, which we believe will add immense value to your business.
The key capabilities of our AI models are:
-
Prediction
-
OCR (optical character recognition)
-
Object detection
-
Keyword extraction
-
Sentiment analysis
Prediction (Custom)
Prediction models process known results from historical data, and try to forecast future outcomes. It allows you to use data from an existing form or CSV file and predict future outcomes with just a few clicks.
Example:
A store can calculate how much inventory they need in order to meet demand during a particular sales period by providing previous years' sales data.
OCR (Ready-to-use and custom)
Optimize operations, eliminate repetitive manual tasks, and digitize your business by using our OCR model to extract text from images. The ready-to-use OCR model will extract all the text it identifies in the image, while you can build a custom OCR to extract specific text from images into fields in your forms. Tag the fields to the corresponding values once and eliminate manual data entry forever.
Example:
It's 2023, but many people still prefer to settle payments using checks. A business can use our custom OCR to extract details—like the bank name, check number, amount, date, and more—from the checks.
Object detection (Ready-to-use and custom)
Object detection models are used to identify specific objects in images and use them to optimize business processes. Our ready-to-use model is trained to identify common objects (like people, dogs, cars, etc). Otherwise, you can build a custom model and provide it with the training data for the objects you want to identify.
Example:
A safety-focused company can use OD models to detect things like whether its employees are wearing a helmet while entering a construction site.
When helmet is detected
When helmet is not detected:
Keyword extraction (Ready-to-use)
This functionality extracts the most important, representative words/phrases from large amounts of text data. In consumer facing industries, keyword extraction is quite helpful in analyzing customer responses, without having to go through each response manually.
Example:
An e-commerce site that sells mobile phones allows its customers to post reviews after purchase. Instead of manually going through each of the reviews, the site can use keyword extraction to gain insights automatically. They could choose to extract words like "camera", "battery", and "display" to learn more about the most discussed attributes of the product.
Sentiment analysis (Ready-to-use)
The sentiment analysis model analyzes text and predicts the sentiment expressed (positive, negative, or neutral). Sentiment analysis is widely used across industries to assist in analyzing customer feedback, customer support management, and social media monitoring.
Example:
A business receives a large amount of feedback on its products. It can use sentiment analysis to gather whether its products have been well-received or not.
When can I get my hands on it?
Pretty soon! We're as excited as you are and will be rolling out AI Modeler to C6 users on
February 20, 2023. Once live, we'll pop in a comment below this post and also update our
Release Notes page.
Versions
-
C5
(Ready-to-use models only. Use them via the AI fields in the form builder),
C6
(Both custom and ready-to-use models as Microservices)
Pricing
- Ultimate & Professional
100 custom models & 250 ready-to-use with 1,000 free AI calls per month
After exhausting the free AI calls, you'll have to get
monthly add-ons
for more AI calls. You can choose from the $50(50000 AI Calls / Month), $100(120000 AI Calls / Month), and $200(250000 AI Calls / Month) add-ons based on your requirement.
DCs
- US, EU, AU, IN, CN
Help documentation
In the meantime, you can go through our comprehensive set of help docs to learn the nitty-gritty of our AI models.
Regards,
Zoho Creator Team
Recent Topics
Darshan Hiranandani : How many participants can join a Zoho Meeting at once?
Hi everyone, I'm Darshan Hiranandani, trying to find out the maximum number of participants that can join a Zoho Meeting at once. Has anyone here used Zoho Meeting for larger groups and can share their experience or knowledge about the participant limit?
Is there a way to sell in a practical method multiple subscriptions of the same product? i.e. domain names
In evaluating Zoho Billing, a hurdle to adopting it is that Zoho Billing does not seem designed to support businesses that sell multiple subscriptions of the same product. In our case, we need to sell and manage several domain names per client. Am I right
Update P_Leave: code: 7052 "Employee_ID": "Enter Employee ID"
Hi, Zoho People - Update Leaves Can someone assist? ------------------------------------------------------------------------------------------ col = Collection(); col.insert("recordid":id); col.insert("Date_Check_Approval":zoho.currentdate); info zoho.people.update("P_Leave",col.toMap());
Zoho Desk Ticket SLA Level
Hello, we have 2 levels of SLA escalation for our Tickets. Is there a way to display on the ticket information the level of SLA escalation the ticket currently on? I am aware that we can see in the ticket history the level of escalation that has been
Can't change form's original name in URL
Hi all, I have been duplicating + editing forms for jobs regarding the same department to maintain formatting + styling. The issue I've not run into is because I've duplicated it from an existing form, the URL doesn't seem to want to update with the new
Can't rename groups on Mac desktop app
I'm working on an up-to-date Mac with a freshly downloaded Notebook app. I'm trying to rename a group within a notebook. Here I have, left to right, a note, a group, and a note. I select the group. On the top left, I select Action. On the dropdown, "Rename"
Custom CSS for Zoho CRM Team Bookings embeded widget
Hello, we are adding Zoho CRM Team Bookings (crm.zoho.com) in our public website. We know that we can change Theme Color, Font Color and Background Color: Zoho CRM Booking Styling But is it possible to change other CSS attributes e.g. Font Family, like
Strange behavior in CRM Number Field – Characters allowed but not "e"?
Hi everyone, Has anyone faced this strange issue in Zoho CRM? In a Number field, it is possible to type some characters, but the character "e" cannot be entered. This was really surprising to me. Normally, a number field should restrict all characters
Best Way to Manage Approvals Within Blueprint Stages?
Hi, I am working on a requirement involving Blueprint and approval logic in Zoho CRM and would appreciate some guidance. I understand that approval processes do not trigger when a record is currently within a blueprint, which makes it challenging to implement
Marketing Tip #25: Grow your social presence with a simple posting routine
Consistency is one of the biggest growth drivers on social media. Regular content keeps your store visible and helps customers remember you. Even 3–4 posts a week can build momentum over time. The easiest way to stay consistent is to stop trying to create
How to add "All Open AND Overdue" back to the Home Page Task Component?
Hi everyone, I’m looking for a way to restore the Tasks component dropdown list on the Zoho CRM Home Page. Since the recent update to the Task area in my Home Page Classic View, the dropdown options (e.g., My Next 7 Days + Overdue) are too restrictive
Duplicate Leads Concerns with Round Robin and Lead Approval Process
It is great to have the Duplicate Lead Approval Process, there are a few issues with the process that I would greatly appreciate taken consideration in enhancing. It appears that A Lead comes in Lead owner assigned by the Round Robin Check for Duplicate, If the lead is a Duplicate the Lead owner gets an email of a duplicate needs approval email assign to the approval process This causes problems, The duplicate approval process is done by a different level person, they do not get the email notification
Dashboard target enhancements
Often individuals in IT are creating dashboards for their sales team. The ability to create a single dashboard that can be used by multiple people is key. A components for a dashboard have the ability to filter by logged in user which is great. However
How to update "Lead Status" to more than 100 records
Hello Zoho CRM, How do I update "Lead Status" to more than 100 records at once? To give you a background, these leads were uploaded or Imported at once but the lead status record was incorrectly chosen. So since there was a way to quickly add records in the system no matter how many they are, we are also wondering if there is a quicker way to update these records to the correct "Lead Status". I hope our concern makes sense and that there will be a fix for it. All the best, Jonathan
Finding rhythm through poetry
Poetry has long been a powerful form of expression, discovery, and reflection. For many, it is a way to pen down their thoughts and experiences. The "poetic license" allows writers to shape their words with rhythm and flow. This year, on World Poetry
Bring your own credentials (BYOC) for connections in Zoho Creator
Hello everyone, We're excited to announce an important step forward in how integrations and authentications work in Zoho Creator. Zoho Creator is a versatile platform for integrations, enabling you to connect with thousands of third-party services using
CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive
Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files
Project Management Bulletin: March, 2026
We are passionate about equipping our users with efficient solutions that help them run their businesses successfully. Our collective efforts over the past 2 years have culminated in the launch of Sprints 3.0— built with reliable features, impactful integrations,
Composite items inside of composite items; bill of materials needed
Hi Zoho and Everyone, I am evaluating whether Zoho Inventory will work for my small business. I grow and harvest herbs and spices but also get from wholesalers. I use all these items to make herbal teas, but also sell them as individual items on my Shopify store and Etsy. I discovered the composite item bundling and am wondering if I could get some assistance since there is no bill of materials: Our herbal company's best selling tea is a sleepytime tea. Sleepytime Tea can be purchased in three weights
Automation Series: Sync Task Status with Zoho Desk Tickets
In Zoho Projects, you can automatically close and reopen an associated Zoho Desk ticket when the status of a task is changed. This syncs the current state of the task with the support ticket without manual updates. For instance, a support team handling
Auto-Generate Line Numbers in Item Table Using HTML & CSS Counters (Zoho Books & Zoho Inventory Custom Templates)
<div> <style> /* Start counter from 0 inside tbody */ tbody#lineitem { counter-reset: rowNumber; } /* Increment counter for each row */ tbody#lineitem tr { counter-increment: rowNumber; } /* Show counter value in first column */ tbody#lineitem tr td:first-child::before
Does zoho inventory need Enterprise or Premium subsrciption to make Widgets.
We have Zoho One Enterprise and yet we can't create widgets on inventory.
Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM
Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—
New UI for Writer - Disappointed
I've been enjoying Zoho Writer as a new user for about 6 months, and I really like it. One of my favorite things about it is the menu bar, which you can hide or leave out while still seeing most of your page because it is off to the left. I think this
Zoho CAMPAIGNS working hours
Hi I use Campaigns Automation workflows to automate follow-ups to my Leads. I discovered this weekend that emails are being sent out on Sundays. How do I limit my Campaigns outgoing emails to business working hours? This is very important! Thanks, D
Depositing funds to account
Hello, I have been using Quickbooks for many years but am considering moving to Zoho Books so I am currently running through various workflows and am working on the Invoicing aspect. In QB, the process is to create an invoice, receive payment and then
Create Receipt of a Donation (not a sale)
We are a non-profit organization that receives general donations. How do I create a receipt of payment for the donor and categorize the payment as a Gift? I tried the method of creating an invoice; however that automatically created a "Sales" transaction
Function #2: Create a Deal in Zoho CRM when an Estimate is created in Zoho Books
For those who use Zoho CRM integrated with Zoho Books, here's a nifty function that helps you optimize your sales process by adding a Deal in Zoho CRM whenever an estimate is created in Zoho Books. Custom Function: To create the custom function, go to
New Custom View -Sorting the Custom fields
While creating a New Custom View in invoice , Customers, Bills ,expense etc , the sorting of custom fields are not available , a query function "order by / sort by " may also be included in Define new criteria module which will be more beneficial to
Grouping Undeposited Funds to Move to other accounts
In the bank option it would be nice to check what transactions in undeposited funds I want to move to other accounts. Then while checking this it can accumulate totals and created whats essentially a deposit slip. Once the transaction is moved it should
Sync your CRM Tasks with Zoho Projects
Zoho Projects integration with Zoho CRM helps you manage your tasks more efficiently. You can create all project related activities right inside your CRM using this integration. Create new portal or associate an existing portal, add projects to the portal,
Zoho CRM strips whitespace in text fields
When editing field text with multiple spaces: CRM - both UI and API trim / compress the whitespace to a single space when saving: Is this known / expected / documented behaviour?
WorkDrive API returning empty response even after placing file in Team Folder
Hi everyone, I am trying to fetch a file from Zoho WorkDrive using a Deluge standalone function in Zoho People. The API call executes successfully using a configured connection, but the response is coming back empty. I have verified the following: The
Custom Button makes scroll bar go down in report
I have a report with a Custom button called Completed. A colleague mentionned to me that when he pressed this custom button it scrolled down the page which is annoying since he want to stay at the same space on the repoort. There is no reload linked to
Quickbooks Integrations Stopped Working
All of our Quickbooks integrations have stopped working. I am checking in to see if: a) this is a known issue b) if anyone else is having this issue. As usual, Zoho support is unavailable.
sync two zoho crm
Hello everyone. Is it possible to sync 2 zoho crm? what would be the easiest way? I am thinking of Flow. I have a Custom Module that I would like to share with my client. We both use zoho crm. Regards.
CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users
Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage
Incorrect Functioning of Time Logs API (Version 3)
We need to fetch the list of time logs for each task for our company internal usage. We are trying to achieve it by using the next endpoint: https://projects.zoho.com/api-docs#bulk-time-logs#get-all-project-time-logs Firstly, in the documentation the
Zoho CRM Queries Now Support Databases and Cloud Data Sources
Hello everyone! We're thrilled to announce a major enhancement to the Queries feature in Zoho CRM! Queries now support a broader range of external data sources, allowing you to fetch live data and combine it with CRM records, all using a unified query
Salesforceに添付ファイルを格納したい
お世話になっております。 Salesforceに添付ファイルを格納したく、カスタムオブジェクトに連携し、 「ファイルのアップロード」項目を設けました。 実際、エラーもなく送信出来たのですが、実際生成されたカスタムオブジェクトのレコードを見ると、どこにも添付ファイルがありません。仕様として、この添付ファイルはSalesforceのどこに格納されるのでしょうか? 今回作りたいフォームは、複数の書類を添付するため、Zohoformのファイルアップロード項目「本人確認書類」「源泉徴収票」などの項目を、Salesforce側にも設けた「本人確認書類」「源泉徴収票」という各項目にURLリンクとして紐づけたいと思っておりました。
Next Page