App Spotlight : PagerDuty for Zoho Cliq

 

App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions.

In today's fast-paced world, seizing every moment is essential for operational success, minimizing downtime, and skillfully handling incidents. Introducing the PagerDuty Extension for Zoho Cliq, a powerful solution that streamlines incident management directly within your communication platform.

Let's examine how this integration effectively manages incidents using an enterprise-grade incident management platform that builds resilience over time.

Why does this integration matter?

Imagine you're a business juggling between multiple services, customers, and deadlines. An unanticipated outage can turn everything into chaos. What you need is:

• Faster Incident Resolution: The ability to receive real-time bot calls that take immediate action reduces outage and ensures quick service restoration. This is particularly valuable for businesses operating in industries where each second counts, such as healthcare or e-commerce.
  
• Improved Team Collaboration: Centralizing incident management within Zoho Cliq allows teams to discuss, strategize, and resolve issues without the need to switch between multiple tools. This approach enhances productivity and minimizes the risk of miscommunication.
  
• Data-Driven Decision Making: Service insights enable businesses to analyze incident trends, identify recurring issues, and implement preventive measures. Over time, this practice reduces the frequency of incidents and optimizes service reliability.
  
• Increased Customer Satisfaction: Faster resolution times and improved service reliability translate to better customer experiences, strengthening trust and loyalty.  

Trigger, view, and manage incidents

Incident response is an organized approach to addressing and managing an incident. The goal isn't just to solve the incident but to handle the situation to limit damage and reduce recovery time and costs.

• With the PagerDuty extension, you can quickly view, manage, and monitor incidents directly from the PagerDuty Widget under the Incidents tab, with details like title, urgency, and assignee.
  
• Take immediate action by resolving, reassigning, or adding notes to incidents and filtering them based on status for better focus. You can seamlessly switch between services to handle incidents across different teams or projects.
  
• Use the /viewincidents slash command to access your incident list in any chat instantly.
  

Incidents are triggered when an active service (on-call, not disabled, or in maintenance mode) receives an event. They escalate automatically based on the service’s escalation policy, ensuring swift and efficient resolution.

• Zoho Cliq offers multiple convenient ways to create and trigger incidents! Use the "Create Incident" button in the Incidents tab, transform messages into incidents with the Create Incident message action, or leverage the /incident slash command and Create Incident bot menu action. Simply fill in key details like title, impacted service, assignee, priority, urgency, and description.

Bot Calls

Centralize alerts to improve response times by keeping teams connected and proactive during critical incidents. This can be achieved by mapping Cliq channels to services and enabling bot call alerts. Designate specific users to receive instant notifications. When an incident is triggered, the assigned user will receive an immediate bot call with an automated explanation of the outage that includes the title and nature of the incident.

​

During the call, engineers can quickly take action using intuitive buttons:

• Acknowledge: Confirm that you've received the alert and are on it!
  
• Resolve: Harness the opportunity to tackle and resolve the incident in real-time, cutting down response time significantly.
  
• Reassign: If the situation is urgent or the assigned engineer is engaged, you can escalate the alert to senior engineers or reassign it to someone available.
  

Track and Visualize Service Insights

• Rapidly monitor service performance and incident trends in the PagerDuty Widget under the Service Insights tab.
  
• Essential metrics are displayed in vibrant bar or line graphs, making it easy to grasp service performance. Additionally, you can filter insights by specific dates or compare services to spot trends and identify improvement areas!
  
• Track the entire service lifecycle across different services by analyzing incident statuses alongside Priority, Urgency, and Severity. 
  

The PagerDuty extension for Zoho Cliq would be an essential lifeline for businesses aiming to thrive in today's digital age. From instant alerts to powerful insights, it's a bundle for proactive, precautious and preventive incident management.

Instead of merely reacting to incidents, you can stay ahead of them with Zoho Cliq.

Add PagerDuty Extension to Cliq

• Topic Participants

• Harsha SS

  

• Ram Freedman

  

• Sticky Posts

• Automating Employee Birthday Notifications in Zoho Cliq

  Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of

• Accelerate Github code reviews with Zoho Cliq Platform's link handlers

  Code reviews are critical, and they can get buried in conversations or lost when using multiple tools. With the Cliq Platform's link handlers, let's transform shared Github pull request links into interactive, real-time code reviews on channels. Share

• App Spotlight : PagerDuty for Zoho Cliq

  App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions. In today's fast-paced world, seizing every moment is essential for operational

• Automate your status with Cliq Schedulers

  Imagine enjoying your favorite homemade meal during a peaceful lunch break, when suddenly there's a PING! A notification pops up and ruins your moment of zen. Even worse, you might be in a vital product development sprint, only to be derailed by a "quick

• Bulk user onboarding for Cliq Channels in a jiffy

  As developers, we frequently switch between coding, debugging, and optimizing tasks. The last thing we want is to be burdened by manual user management. Adding users one by one to a channel is tedious and prone to errors, taking up more time than we could

• Recent Topics

• Can I map multiple Surveys into the CRM using the same fields?

  Hello, We are a healthcare practice that offers two distinct services (Nutrition and Primary Care). We use Zoho Survey for our lead generation form (Get Started Survey), which allows people to express interest in one of the two services and even allows

• Dealing with API responses where integers have more than 16 digits

  Hi there How do I deal with an api response contaning an int or float with more than 16 digits (before any decimal places for a float). I constantly receive the response "Unable to cast the 'BigInteger' value into a 'BIGINT' value because the input is

• To Zoho customers and partners: how do you use Linked Workspaces?

  Hello, I'm exploring how we can set up and use Linked Workspaces and would like to hear from customers and partners about your use cases and experience with them. I have a Zoho ticket open, because my workspace creation fails. In the meantime, how is

• [Webinar] Automate sales and presales workflows with Writer

  Sales involves sharing a wide range of documents with customers across the presales, sales, and post-sales stages: NDAs, quotes, invoices, sales orders, and delivery paperwork. Generating and managing these documents manually slows down the overall sales

• Can't change form's original name in URL

  Hi all, I have been duplicating + editing forms for jobs regarding the same department to maintain formatting + styling. The issue I've not run into is because I've duplicated it from an existing form, the URL doesn't seem to want to update with the new

• Need Inactive accounts to be visible in Reports in Zoho Books

  I N=need Inactive accounts to be visible in Reports in Zoho Books to do recons of the accounts but when i see the same they are not visible in the Accountant - Account Transactions report

• unblock e-mail

  please unblock my e-mails info@meatnews.gr and myrtokaterini@meatnews.gr

• Add Zoho Mail for users who do not need Zoho One

  We have licenses for ZOho One for teams that need to use the suite of products that Zoho One offers.  We have 8 more people who only need email access and we would like to add just a Zoho Mail.  They do not need the Zoho One license.  We are currently

• Zoho Projects - Q2 Updates | 2025

  Hello Users, With this year's second quarter behind us, Zoho Projects is marching towards expanding its usability with a user-centered, more collaborative, customizable, and automated attribute. But before we chart out plans for what’s next, it’s worth

• ZML vs HTML Snippet - which is better?

  Are there certain use cases where one is better than the other?

• Auto CheckOut Based On Shift.

  This Deluge script runs on a scheduled basis to automatically set the 'Actual_Check_Out' time for employees who haven't manually checked out. If the current time is past their scheduled 'Shift_End_Time', the script updates the check-out time to match

• How to remove some users in zoho accounts

  How to remove some users in Zoho accounts.

• Customizing Form Questions per Recipient Group in Zoho Campaigns/Forms

  Hello everyone, I would like to ask if it’s possible in Zoho Campaigns or Zoho Forms to send out a campaign where the form questions can be customized based on the group of recipients. Use case example: I have prepared 20 questionnaire questions. For

• Infinite loop of account verification

  Hi I can't do anything on my zoho account.  I always get this message Hi Sheriffo Ceesay As a security measure, you need to link your phone number with this account and verify it to proceed further. When ever I supply the details, it displays that the number is associated with another account. I don't have any other account on zoho so this is really annoying. 

• Load PO_Date field (Purchase Order) with current date in Deluge

  Hi, I'm not a full time developer, just helping to customize our CRM, in the small company I work for. There must be something wrong with me, because I can't do something so simple as complete a field with the current date in a function using Deluge.

• Zoho CRM in Microsoft Power Automate Custom Connector

  Hi everyone, I’m building a Power Automate flow that integrates Microsoft Bookings with Zoho CRM. The goal is to automatically create a meeting (event) in Zoho CRM whenever a new appointment is booked via Microsoft Bookings. To achieve this, I created

• Spell check sucks

  Come on guys, it's 2024 and your spell check is completely retarded. You gotta fix it.

• How to include total km for multiple trips in expense report.

  Whenever I create a mileage report it only shows the total dollar amount to be reimbursed. The mileage for each individual trip is included but I also need to see the total distance for all trips in a report? How do I do this?

• Outgoing blocked: Unusual activity detected.

  I just made payment for my Zohomail Today and have been debited so i will like to be Unblocked because this is what it says (Outgoing blocked: Unusual activity detected) Thank you i await your swift responses

• Zoho One Login Issue - Unable to receive OTP

  Hi Support Team, I am experiencing a unique login issue with Zoho One. I am attempting to log in from India using Zoho Login credentials provided by a USA-based client. Their Zoho account is hosted on a US data center. After entering the username and

• Question Regarding Managing Sale Items in Zoho Books

  Good day, I was wondering about something. Right now, Zoho Books doesn’t seem to have a way to flag certain items as being on sale. For example, if I want a list of specific items to be on sale from October 1 to October 12, the user would have to export

• In the Zoho Creator Customer Payment form i Have customer field on select of the field Data want to fetch from the invoice from based on the customer name In the Customer Payment form i Have subf

  In the Zoho Creator Customer Payment form i Have customer field on select of the field Data want to fetch from the invoice from based on the customer name In the Customer Payment form i Have subform update Invoice , there i have date field,Invoice number

• Problem of Import Client Users From CRM and or Expense

  I am premium plan user on Projects. I have about 500 customers on Expense and CRM that integrated with each other. According to at below link, I am trying to import clients from CRM, system not allowed to select any customer. If I import from Expense,

• Unable to see free plan option

  Hello Zoho Support Team, I hope you are doing well. I am trying to sign up for Zoho Mail, but I am unable to see the option for the free plan. Could you please guide me on how I can access or activate the free plan? Thank you for your assistance.

• unblock my zoho mail account. outlines@zoho.com

  please unblock my zoho mail account, outlines@zoho.com

• domain not verified error

  Hi when i try to upload a video from zoho creator widget to zoho work drive iam getting domain not verified error.I don't know what to do .In zoho api console this is my home page url https://creatorapp.zoho.com/ and this is my redirect url:www.google.com.Iam

• equest to Disassociate Bigin from Zoho One and Migrate to Standalone (Upgrade to Bigin Premier – 3 Seats, Annual)

  Dear Zoho One Support Team, I’m writing to request your assistance to disassociate (remove) the Bigin application from our Zoho One organization while preserving all existing Bigin data. After the disconnection is successfully completed, we intend to

• SMTP email sending problem

  Hello, I've sent emails before, but you haven't responded. Please respond. My work is being disrupted. I can't send emails via SMTP. Initially, there were no problems, but now I'm constantly receiving 550 bounce errors. I can't use the service I paid

• billing

  hi, I am being billed $12/year, and I can't remember why. My User ID is 691273115 Thanks for your help, --Kitty Pearl

• How to add receipts

  How to add receipts

• Unable to enable tax checkboxes

  Hi Zoho Commerce Support, I'm writing to report an issue I'm having with the tax settings in my Zoho Commerce store. I've created several tax rates under Settings > Taxes, but all of them appear with the checkbox disabled. When I try to enable a checkbox,

• Does Zoho Learn integrate with Zoho Connect,People,Workdrive,Project,Desk?

  Can we propose Zoho LEarn as a centralised Knowledge Portal tool that can get synched with the other Zoho products and serve as a central Knowledge repository?

• Zoho Commerce - Enable Company Name and Tax Number collection for B2B orders in Global Edition

  Please enable Company Name and Tax Details option on checkout settings in Zoho Commerce Global Edition. It is still important to collect Company Name and Tax Number for B2B sales in many countries. My business is based in Ireland (in the EU) and I have

• ZohoSign and ZohoBooks Integration/Workflow

  Hello All, We utilize ZohoSign for signatures on tax eFiles. We utilize Dynamic KBA. Additionally, we use ZohoBooks for invoicing for these services. Is there a way to accomplish the following: Send a copy of the Tax Return, Invoice and eFiles in one

• Manage monthly tasks with projectsf

  Hi All I run a finance and operations team where we need both teams to complete monthly tasks to ensure we hit our deadlines. Can Zoho projects be used for this. There many finance focused tools but we have Zoho one so want to explore Thanks Will

• Zoho Suite is very slow

  Since today Zoho is incredibly slow over all applications! What's going on?

• How can I track which zoho users are actively using Zoho CRM

  I have several licenses of Zoho CRM. We now need to add a new user. I could purchase a new license, but before I do, I would like to see if any of our existing users are not actively using the license assigned to them. How can I determine the activity

• Is anyone else having trouble saving a custom image in their email signature, or is it just me?

  When I try to save the image I get an error that says "Operation Failed" I opened a support ticket two weeks ago and received a response that it would be debugged, but it still isn’t working

• Combine and hide invoice lines

  In quickbooks we are able to create a invoice line that combines and hides invoices lines below. eg. Brochure design         $1000 (total of lines below, the client can see this line) Graphic Design           $600 (hidden but entered to reporting and

• Option to Disable Knowledge Base Section in Feedback Widget Popup Hello Zoho Desk Team

  Hello Zoho Desk Team, How are you? We are actively using Zoho Desk and would like to make more use of the Feedback Widget. One of the ways we implement it is through the popup option. At the moment, the popup always displays the Knowledge Base section,

• Next Page