Ask the Experts 23: Customize, utilize, and personalize with Zoho Desk

Ask the Experts 23: Customize, utilize, and personalize with Zoho Desk

Hello everyone!
It's time for the next round of Ask the Experts (ATE). This month is all about giving Zoho Desk a complete makeover and making it truly yours.
Rebrand Zoho Desk with your organization’s details, customize ticket settings based on your business, manage contacts, accounts, and users, organize your agent and customer accounts, and more.
Share your experiences with customization, from creating layouts within tickets, custom modules, and tabs to adding and managing custom fields.

What to expect in the session:

  • Set up multi-branding in your Zoho Desk account and manage departments.

  • Explore agent profiles and productivity tools.
  • Balance user management and customer management.
  • Get answers to your questions on ticket creation, email templates, and managing contacts.
  • Learn how to personalize Zoho Desk by managing accessibility, highlighting tabs, and switching modes.
  • Discover ways to handle tickets and contacts efficiently across different layouts.  
This month's panelists have rich experience and are the brains behind customization and personalization in Zoho Desk. Bring your questions and use cases to get answers during the live session. We're looking forward to finding new ways to elevate your customer support experience.


How to participate:

  • This is a text-based discussion. Sign in to the help center to comment below.
  • Begin the discussion with your questions or use cases in the comments below.
  • No registration or signup is required.
  • Our panel will respond to your questions during the 8-hour live session.
We encourage you to share your use cases, challenges, or feature requests related to customization, utilization, and personalization. This is your chance to speak directly with our experts, gain insights, and discuss solutions that meet your organization’s needs.    
Customize, Utilize, and Personalize with Zoho Desk
Thursday, August 28, 2025
8:30 AM – 4:30 PM (GMT)
Drop your questions in the comments. No registration required.

 Connect from anywhere
 Thursday
August 28, 2025
 8:30 AM –  4:30 PM GMT
 2:00 PM – 10:00 PM IST
 10:30 AM – 6:30 PM CEST
 2:30 PM – 8:30 PM GST
 6:30 PM – 2:30 AM AEST
 1:30 AM – 9:30 AM PST

Like and follow this post to stay notified about the discussions. We look forward to another engaging and insightful session, just like our previous Ask the Expert sessions. 
See you in the session,
Lydia | Zoho Desk

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