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we can assign ticket to offline users
we can assign ticket to offline users
Sort table using GROUP BY.
Hello guys usually I sort a table with sort option and it works fine. But for my need I use GROUP BY feature and I try to sort my table by GROUP BY and inside the GROUP BY to sort on specific column. It seems that the option to sort TABLE is disable when
Problem (again) with Answer bot card in Zobot
Hello, I'm building the Zobot for my company and I meet some issues using the Answer bot card. The main one is that even if the question is clear and related with a FAQ or an Article, the chat bot doesn't recognize the question and can not answer. This
I cant recieve emails help
my email address is support@rootify.in
A decade together - Thank you for being a part of the journey with Zoho Social!
A decade ago, we started Zoho Social with a simple vision: to make social media management easier, smarter, and more impactful for your business. What began as a small idea has grown to a powerful platform that helps businesses across the globe reach
Duplicate entries / Erratic entries in Bookings. No resolution for months now. Ticket Numbers 111467277 and 110557136
Hi, To whoever is actually listening at Zoho, I am beyond frustrated with the persistent issue in Zoho Bookings where calendar entries keep getting duplicated from the CRM and Google calendars. This problem has been going on for far too long, and despite
Exciting News: WhatsApp Templates is now available on Zoho SalesIQ!
We are excited to announce the launch of WhatsApp Templates on SalesIQ, a highly awaited feature that will take your business messaging game to an all-new level. This is going to help you enhance your communication patterns, while also allowing you to
Generate a QR code from Form data
Hi everyone, Simple function from which I can't seem to find other people in the same case. I want to create a form with a few fields (client name, product name, date). Whenever the form is filed up, a QR code is automatically generated from the data filled in and available for printing. Is that not possible? Looking much forward for your help! Cheers.
How do I check when a date field in Zoho Projects has been changed from a flow?
I am trying to create events in a shared Outlook calendar based on a custom date field in Zoho Projects. And I have a trigger to create the event with the date from this field when the project is created. But if this date changes in Zoho Projects, I need
Spreading Love, One Ticket at a Time
At Zylker Techfix, customer service wasn't just about solving issues, it was about creating meaningful human connections. The team believed that every interaction was an opportunity to understand their customers better and offer solutions that truly made
Can you increase/decrease the font-size of all messages?
The size of text for all the messages I get are too big. I want to know if I have control over this?
Zoho Creator Get Records Integration Task
Trying to use Zoho Creator's Get Records integration task to fetch records from a specified report in Zoho Creator: https://www.zoho.com/deluge/help/creator/get-records.html However, I continue to receive a code 2894 error saying that the report is not
Where can I transalte Next/Prev button in Card mode?
Hi, I can't find a way to translate Next/Prev button in my form displayed in Card mode. I know it is possible to do that in standard form but how to do that in the card mode? Best regards Pawel
Half Up Front... Half On Delivery
I have a service business, in which I ask my customers for half of total payment up front, and then the second half once we've finished the project. Would be great if Zoho Invoice could automatically create two invoices, each for 50% of total. Currently,
Possible to use REST API without a user to perform the interactive login?
Hi, I am hoping to use the CRM API to push data into ZOHO CRM from our enterprise application. This may need to happen at any time of day and there could be a long interval between calls to the API. Also, there will not be a user triggering the request
How do I visibly display the Contact Unique ID on the Contact page?
We've used Zoho's API to connect it to our website. The website keys off of the Zoho Unique ID for the contact. Because of this, it's important when merging duplicates to know what the unique ID is for the contact. Is there a way to display the Unique
One editable subform entry to more than one parent record (of the same parent type)
Is it possible for two records of Form A to share a subform B record? As in the subform B record shows up and is editable in both of the Form A records and when I create a form A record I can associate it with other form A records through deluge. I'm
How to add royalties in Zoho Books?
Hello, I am a bit thick at the moment, but how do I add royalties I receive from, for example, Amazon? I do not invoice them obvs; they just pay (sometimes only pennies :-( ) How do I categorize them when trying to categorize the transactions? I really
Overview on users IMAP settings
We have about 30 users who all have the channels/email/email configuration/IMAP integration/O365 enabled and emails are synchronized. Here my problem: Passwords for the email accounts are expiring on individual bases and most of the users forget to update
Create Dashboard with information pulled from multiple modules?
I am looking to create an overview dashboard for each account we have within the CRM. This will need to include information from Books, Bookings, Analytics (want to see the graphs). I am new to using Zoho but am trying to help streamline our processes
BUG ALERT: Client Script + Commands -> $Page contextual data is not updated
When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the following
Issue with TrialDays Disappearing When Editing Subscription
Dear Zoho Support Team, I encountered an issue while editing a subscription in Zoho Billing, and I would appreciate your assistance in resolving it. Issue Description: I created a subscription with a future StartDate and set TrialDays > 0. The activation
Email > "IMAP - Inactive" notification: Notify Admin when disconnected
Is there a way for an admin to get automatically notified when a connected email account becomes disconnected? For example: We use gApps for email and have connected it to the CRM. Sometimes, these email connections need to be re-authorised and the connection
CRM Hack #2: Automate sending of birthday greetings to your customers.
Hello everyone! What sets you apart as a sales person is your ability to add that personal touch to your business relationship with your customers. Sending a gift on a special day, or leaving a note wishing them on their birthdays, are small, yet significant actions that show your customers that you care. And these are actions done without any expectations :) You must be engaging with a lot of customers and it is highly unlikely that they all are your friends on Facebook or some social channel,
Restrict Announcement Pop-ups to Administrators in Zoho Desk
Dear Zoho Desk Support Team, We are writing to request a feature enhancement that would allow organizations to restrict announcement pop-ups to administrators only. Currently, announcement pop-ups are sent to all users within a Zoho Desk organization,
Contact info for the sales team
Hi, My employer is currently going through a merger, as part of the process, we need to decide which service we go for, for use as our IT ticketing system. As my team already use Zoho Desk and are familiar with using it, I'd like to carry this over into
Add StatusIQ Tab to Zoho Desk for Seamless Incident Management
Hi Zoho Desk Team, I hope you're doing well. We would like to request the addition of a StatusIQ tab within Zoho Desk, allowing support agents to seamlessly view and, with the appropriate permissions, manage incidents in Zoho StatusIQ directly from Desk.
Linking an email to a Contact when the email is sent in deluge via sendmail
The "to:" address in this code is a CRM Contact. Email address is forced unique in CRM This sendmail gets sent via a workflow which is in a custom module. It works, except that the outbound email does not appear (i.e, get linked to) the Contact such that
Live Chat API
Is your Live Chat available through API. For instance am I able to use your API to grab a Live Chat so I can configure my PBX to call that API and allow the Live Chat to ring to our phone system ?
Zoho Learn
Hi Support I can not seem to be able to load media on Zoho Learn it keeps buffering and not responding. Please assist.
Announcement integration between Zoho People and Zoho Connect
As we're using these 2 products, there're areas of overlapping especially in the Announcement. When there's a new announcement in Zoho People, can it push to the company wall in Zoho Connect?
Internal Notification Email contact fields
Whenever a new customer is added in Books we add the contact to Campaigns. This is easy to do via sync. We need to send an internal email when the contact is added in Campaigns. This is also easy to do with "Internal Notification Email" automation. Question
zoho account
we are unable to log tickets to IT due to our zoho account we unable to open
WhatsApp
Hola quiero saber cómo puedo integrar WhatsApp y Zoho desk
Auto CC is Off but still sends email
Hi, I often forward an email from my work address into the ticket system using my custom support@xxxxx.zohodesk.com email. Even though I have the Auto CC email replies to my support box Off (image attached), It still includes that when I reply. And if
How to change the pdf title of invoice
Hi! When we generate an invoice in pdf format, the title of the document still appear in English, for example Invoice-XXX How we can customize the title of the invoice generated?
Paypal Payaments Pro not available in our live account.
We have a test environment set up and one of hte payment gateways is paypal payments pro. This option is not avaiable in our live account and the regular paypal gateway says auto-charge not available. Why does paypal payments pro not appear in our live
Displaying Inactive Customers & Vendors
Can we please have this choice in general settings, it's a pain showing hundreds of inactive records. A simple search clears the "Active records" filter ! A simple message showing "Inactive records match your search criteria but have been omitted, would
Ticket rápido e simples
Boa tarde pessoal! Tudo bem? Me chame de gustavo! Estou em busca de um sistema simples, prático e rápido!,sendo o seguinte caso: Como possuimos um serviço de endereço fiscal, onde os clientes criam endereço fiscal conosco, ao longo do tempo nós recebemos
"sudo" for Zoho Creator
There should be a way to allow for the developer/owner account to switch user to any one. I need to be able to test the roles of all my users of my app and because logging off and back on is way too ridiculous, I've had to code in my own pseudo-sudo app. It really slows down the app. There should be a built-in way for me to just be able to assume the identity of any user at any point in time during the use of the app.
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