Disabling Smart Writing Assistant

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• wwlodarski

• Mia Cantrell

• Shivani | Zoho Desk

  

• Jack O'Neill

• Sticky Posts

• 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

  In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email

• Using Agent Email Address as From Address

  Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about

• Edit and Delete options in Comments

  A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important

• Webinar 2: Supercharged customer support for growing business

  Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service

• Customize Colors of your Customer Self Service Portal

  You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green

• Recent Topics

• First Response Time, Where to find?

  Hi Currently I'm building a feeder file that auto-fetch ticket details when created/updated. On my table headers, apart from custom fields, I'm specifically looking for First response time. Currently I'm checking capabilities using Zoho Flow but couldn't

• Zoho Books | Product updates | May 2026

  Hello users, We're back with the latest updates and enhancements we've rolled out in Zoho Books. From sales tax automation to scanning receipts for free, explore the updates designed to upgrade your bookkeeping experience. Sales Tax Automation [US & Canada

• Cliq iOS can't see shared screen

  Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

• No Ability to Rename Record Template PDFs in SendMail Task

  As highlighted previously in this post, we still have to deal with the limitation of not being able to rename a record template when sent as a PDF using the SendMail Task. This creates unnecessary complexity for what should be a simple operation, and

• Undelivered Mail uncategorized-bounce errors when sending invoices

  Recently we have been getting Undelivered Mail bounce notification when sending invoices. Reason: uncategorized-bounce Some go through no problem some bounce back. We recently sent 10 invoices, 6 received bounce notifications. After reaching out to the

• Ability to Edit the "Current Job Title" dropdown field

  Current experience/Issue: When a user (candidate) uploads resume to Zoho Recruit candidate portal, some fields are prefilled with the info from the resume/cv correctly. However, we've observed that; 1. the "Current Job Title" dropdown field is usually

• Zoho Customer Grievance Escalations Matrix

  We have been with Zoho for little over a 24 months having several licenses for Zoho One and with standalone license for Zoho Commerce Advanced Plan along with their so called "Premium Support" for which they charge you a pretty hefty amount. It's been

• Switch between multiple LLMs instantly for tailored Zia experiences

  Availability Editions: Professional , Enterprise, Ultimate , CRMPlus , ZohoOne Release Plan: Available for all DCs Hello everyone. Earlier, the Multi-LLM feature supported only one LLM at a time for Zia Record Assistant bot restricting flexibility from

• Data entry and automatic barcode sticker printing

  Hello there I am very new to Zoho.. and not sure if it can do, or should I say, I can easily set it up to do, or first basic requirement. We take in up to 1000 unique used products every week. They come from up to 50 regular suppliers. The are used household appliances. We try to fix most of them. For waste regulation purposes we have to track every machine from the source/supplier it cam from to if it was repaired and put back on the market? or stripped and scrap for material recovery. Is it possible

• Inventory Barcode Creation - Add Picture of Item

  Hi I am trying to set up bar code labels and include a picture of the item on the label - any idea on how to add that field to the barcode generator?

• Setting up a barcode system with Zoho Creator

  Hello! I am researching how to set up a barcode inventory system that is compatible with Zoho Creator. I am working with an art inventory, and I want to be able to refer to each piece of artwork with a barcode. My goal is to be able to generate a barcode, store that barcode in a Zoho Creator database, be able to print out a barcode label from that database, and have the database pull up a record when the barcode associated with that record is scanned. I understand that there are barcode generating

• New Built In QR/Barcode Generator Print Settings

  I'm trying out the new QR/Barcode generator field in Creator. I would think most people will want to print these, like I do. I am not seeing any way to control the height or width of the barcode for printing (inside the print/pdf template builder). The

• Inventory SKU barcode printing

  Hi I am a developer and am wondering if zoho creator or even zoho inventory have the capability to print barcodes upon submitting a form. I have been researching the forums and have not been able to find any way to do this natively in Zoho. Can someone

• PRODUCT LABEL MUST HAVE MORE FIELDS AND OPTIONS - VOTE NOW!

  The Zoho Inventory Product Barcode generator is unfinished, very limited, and unusable for most companies that need to generate informative product labels. Companies must be able to generate labels for products they receive to control inventory, so the

• Ability to "Add Additional Guest" to Bookings

  When using other calendar booking services such as Calendly, there is an option to "Add Additional Guest" to a booking. For example, imagine User A is making a booking on my company's booking calendar and would like to invite their spouse (User B) to

• Modify logo on exported PDF article

  Hello, I have to 2 Help Center with 2 different brands. If I try to download an article from Help Center Brand #2 as a PDF file, I see the Brand #1 logo on it. Is there a way to modify or hide the logo in the pdf? Thank you Antonio

• Get Files Associated to Data Template via API

  I have a data template with multiple files associated to it, and trying to write a Deluge script that will fetch files associated with this data template. I created the script below based on the WorkDrive API documentation, one request uses the data templates

• Pasting Images in Zoho Desk ignores cursor location

  My team has reported an issue which started recently where when we paste an image into a new or existing reply or comment, the pasted image seems to ignore the current cursor location instead paste itself at the last character present in the reply/comment,

• Push conversation to operator in guided conversations

  I really would like to push the conversation to an operator from a specific deppartment in guided conversations, just like Zobot in sales iq. It would help a lot. For me it does not make sense to use sales iq for messenger, instagram and others, because

• Lost the ability to sort by ticket owner

  Hi all, in the last week or so, we have lost the ability to sort tickets by Ticket Owner. Unlike the other columns which we can hover over and click on to sort, Ticket Owner is no longer clickable. Is it just us, or are other customers seeing this too?

• Zero Customer Support

  I have been a paying customer on Zoho Mail Premium, which clearly advertises a 40MB attachment limit. However, for a long time now, I have been experiencing ongoing issues sending PDF attachments over 10MB. Instead of sending properly as attachments,

• Unable to send message;Reason:554 5.1.8

  Dear Zoho Support Team, I have attempted to send multiple documents in several different ZIP files containing PDF and Word documents. Initially, I received the following notification: “When Office 365 tried to send your message, the receiving email server

• SOLVED - Unsubscribe Feedback Page inexplicably presenting in French, German, etc. not default language of English

  As the titles says, had the "Unsubscribe Feedback Page" for two different clients presenting the feedback options to unsubscribers in French, German, etc., not in English like it should. And no, it wasn't due to user preferences, embedded web translators,

• Identify and clean hard bounce lists in Automation 2.0

  Hello. 1. I want to know how I can identify hard bounces in the lists I created to clean them before sending an email, given that the bounce rate has increased and it is necessary to clean the lists. 2. How can I exclude hard bounces and invalid emails

• Catalyst DB is insufficient for many use cases

  Hi all: I've been diving deep on full stack application development inside Zoho Catalyst. I've been using catalyst for serverless compute and API gateway for a few years, but I haven't used the DB beyond simple storing of app data. As I was working through

• Edit a previous reconciliation

  I realized that during my March bank reconciliation, I chose the wrong check to reconcile (they were for the same amount on the same date, I just chose the wrong check to reconcile). So now, the incorrect check is showing as un-reconciled. Is there any way I can edit a previous reconciliation (this is 7 months ago) so I can adjust the check that was reconciled? The amounts are exactly the same and it won't change my ending balance.

• Can I use 24 hour time format in Zoho Social

  Can I use 24 hour time format in Zoho Social? AM/PM is annoying, backwards – and leads to errors in posting time…

• Transfer Ownership of Documents

  In an organization, a person moves from one team to another or decides to leave his / her current post. He may have files / folders that are important and confidential, and needs to be transferred to another member in the organization. Zoho Docs lets you Transfer Ownership of document / folder from one member to another in a few clicks. This action has to be performed by the administrator. Just follow these simple steps to transfer the ownership of your documents / folders: In the top right corner

• How to change column headings in pivot table?

  Hi, Is there a way to rename the column headers of a pivot table? Now some the columns are named with value labels: 'SUM of .....'. We would like to rename those headers. As of now we couldn't find any direct solution to adjust the headers, besides copying and reformat. We want to avoid these extra steps. Best, Tiemen

• Native QuickBooks integration for Zoho CRM: Connecting sales and finance

  Greetings, I hope all of you are doing well. We're excited to announce Zoho CRM's integration with QuickBooks Web, which is designed to synchronize your CRM data with your QuickBooks accounting records and bridge the gap between sales and finance. This

• Rename system-defined labels in Zoho CRM

  Renaming system-defined labels is now available across all DCs. Hello everyone, Zoho CRM includes predefined system fields across modules to support essential CRM operations. Until now, the labels of these fields were fixed and could not be edited from

• Report/All Entries Filter Contains to support multiple values

  Hi, I use different fields to filter All Entries before Export, one is the Added Email ID (May soon replace with the new Logged in User Name Field!!), and I want to filter for more than one person, so select "Contains", but I try with a comma seperating

• Marketing Tip #32: Improve SEO and customer confidence with an FAQ section

  Before making a purchase, customers often have simple questions about delivery times, returns, product usage, or sizing. If they can’t quickly find answers, they may leave your store without buying. Adding a clear FAQ (Frequently Asked Questions) section

• Zobot with Plugs

  Hello, I am having a problem with Zobot using Plugs. Here is my current flow: When I run the flow, I should immediately see the messages from the initial cards (Send Message cards), then after running the plug, and finally, see the messages after the

• Zoho Creator é para você? Saiba quando escolher (e quando não escolher) essa plataforma

  Todo mês alguém me pergunta: "Leandro, vale a pena usar o Zoho Creator para o meu projeto?" A resposta honesta é: depende. E neste artigo vou te dar os critérios reais que uso para tomar essa decisão — sem marketing, sem generalização. O que é Zoho Creator,

• Control Fields on Mobile App

  On the mobile app, how do we control which fields appear on the screen for records that have a related list? In the example below I want the Inspection Stage and Inspection Type fields to appear, not the record owner (Dev Admin). I changed the Inspections

• Show Zoho Marketing Automation Messages in SalesIQ Chat

  When the same number is used in Zoho Marketing Automation and SalesIQ, campaign messages should be visible inside the SalesIQ chat. Currently, when customers reply to marketing campaign messages, SalesIQ chat owners get confused because they cannot see

• SalesIQ Chat Owner to CRM Lead Owner Mapping

  There is no proper mapping between the SalesIQ chat owner and the CRM lead owner. When a chat is assigned to an agent, the lead created in CRM is often assigned to a different user, forcing admins to manually change ownership every time. This creates

• Automatic Email Alerts for Errors in Zoho Creator Logs

  Hello, We would like to request a feature enhancement in Zoho Creator regarding error notifications. Currently, Zoho Creator allows users to view logs and errors for each application by navigating to Zoho Creator > Operations > Logs. However, there is

• [Webinar] Agentic AI and its influence on analytics and autonomous decision-making

  Analytics is evolving from passive reporting to proactive, intelligent systems. Agentic AI is at the center of this shift, bringing context-aware reasoning, continuous learning, and the ability to act on data in real time. Join this webinar with Michael

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