How do I fully delete a user account

Hi,

I have two old accounts on my CRM which are inactive and show as 'Closed' in the list of users. BUT they are basically still there. How do I fully delete these accounts? They appear in some parts of CRM still such as the on the contact record emails section.

The on screen view of inactive users shows:

[username]  Closed

CEO, Administrator

User does not exist

Cheers

W

Moderation Update (3rd November 2025):

The option of deleting users from the CRM account is supported only for the Super Admin of the account. Please read the link below to know about the best practices of deleting users from the CRM.

Delete and transfer users from Zoho CRM

If you are the Super Admin and still face challenges with deleting users, please reach out to our support team (support[at]zohocrm[dot]com). We will help. We are locking this post.

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