SalesIQ Tip for Admins: Guide Operators in Real-time Without Interrupting the Chat

Consider this. You're a supervisor and you're looking through the active conversations.

An associate is mid-chat with a high-value prospect.

The prospect asks something unexpected, maybe about a tailor-made subscription plan or a bulk discount that’s usually not on the table.

The operator pauses… trying to figure out the right response.

Normally, this is where you see the operator go...“Let me check and get back to you.”

But, does it always have to go that way?

With Whisper mode in SalesIQ, you can ensure it doesn't.

Using the Whisper mode, you can step in at the right moment and guide the operator, while the conversation is still happening, without the visitor ever knowing.

Whisper messages are visible only to the operator, so you can:

suggest the right response and guide them through tricky questions in real time.
coach new operators during live chats without affecting the customer experience.
step in on critical conversations without taking over the chat.

All this while maintaining a smooth, seamless experience for the visitor.

Because this gives you a chance to prevent errors and fix things in the moment. That's far better than correcting them later, right?

Have you used Whisper mode yet? Tell us in the comments. And, check out our user-guide to learn more.

Warm regards,

Hameetha | Zoho SalesIQ