Workflow rule to assign new case owner sends email to customer from Original owner issue

Workflow rule to assign new case owner sends email to customer from Original owner issue

I have a workflow rule to assign a manually created case from a sales rep. to a customer service repr to handle.

I also have a workflow rule to send an introduction email from the case owner to the customer.

The Problem: The email is going out on behalf of the Sales rep. and not the customer service rep.

I guess the 2nd workflow rule is triggered so fast, it is still picking up the case creator and not the new owner.

Is there a work around?