Use action responses across your kiosks with sequential actions

Use action responses across your kiosks with sequential actions

Hello Everyone,

Imagine building a kiosk that gives you full control over how actions are executed in later screens in that same kiosk. What if you could use data from a previous action later in that kiosk—with no interruptions or data gaps? This is exactly what sequential actions bring to Kiosk Studio in Zoho CRM.

Sequential actions enable you to use action responses in subsequent screens or components in your kiosk. With this enhancement, kiosks can now wait for one action to complete before moving to the next step, enabling you to use the response of that action in later screens or components.

Here's a quick example:

Let's say your first step in the kiosk creates new records. With sequential actions enabled, your kiosk waits for those records to be created and then makes them available in the next step. For example, once a new lead is created, you can immediately schedule a meeting for that lead or create a task for that record owner in subsequent screens. You can also use these new records in decision components, pass them on to another action, or trigger follow-ups without any manual setup. 

What's new? 

  1. Wait for completion: This option tells your kiosk to wait until an action is completed to ensure its response can be used in the next screen.
  2. KioskRecords: This combines GetRecords, CurrentRecords, and CreatedRecords into a single grouped view for easier access. 
  3. CreatedRecords: This option displays the list of new records created through Kiosk actions. 
  4. Kiosk Fields: This merges screen fields and action fields under one unified section for simpler configuration. 

How sequential actions can improve your kiosks

Wait for completion

To enable sequential actions for your kiosks, you must switch on the "Wait for completion" toggle. Once enabled, the kiosk will wait until the action is completed before showing users the next screen, where they can use the appropriate action responses.


By default, most actions will have this option automatically enabled. The actions for which this option needs to be manually enabled are as follows:
  1. Activities (tasks, calls, and meetings)
  2. Create record
  3. Webhooks
  4. Functions
If this option is not enabled, kiosks will be executed in parallel, without waiting for actions to be completed. Those action responses cannot be used in subsequent screens. 

Add failure path (optional) 

Enabling sequential actions for kiosks will give users the choice to add a failure path if needed. This is optional and visually different from the success path, as shown in the screenshot below.

When we enable the "Wait for completion" action, users can enable a failure path in case the action fails during execution. When enabled, the kiosk will display two paths: a success path and a failure path. You can then define the next steps in each case.

Message on load 

While actions like webhooks and functions are being executed, you can display customized messages to users.

Let's go through the use case below to see how sequential actions work in kiosks. 

Use case: Pass function outputs in subsequent screens                                                                                                                            

Let's say you want to add new leads through functions to your Zoho CRM account. Create the function to capture new lead records and save it. The output of this function will be the record IDs of newly created leads.

With sequential actions enabled, the kiosk will wait for the function to finish and produce its output (i.e., the new record IDs will be available in the next screen). The returned outputs (record IDs)become action fields in your kiosk. In this use case, we'll schedule a demo for newly created records in the subsequent screen. We'll first use the GetRecords component to get the record IDs from the function. Then we'll configure the Create Record action with GetRecords as a lookup. Finally, we'll set up the Activities action to schedule a meeting for the new record IDs.

This makes it easier to build dynamic flows that depend on real-time outputs from functions or external APIs.

Check out the video below to learn how you can use custom function outputs in a GetRecords component to fetch and display new records (via functions), and how you can schedule a demo for those records.



Now that you understand how sequential actions work in kiosks, it's time to learn about the new components and fields we've added to kiosks as a result of this new feature. 

New components in Kiosk Studio

→ KioskRecords and CreatedRecords 

With sequential actions, newly created records from the Create Record action can be displayed through CreatedRecords. To simplify your setup, GetRecords, CurrentRecords, and CreatedRecords are now grouped under a single category: KioskRecords. This gives you a unified view of all record-related options in one place.

CreatedRecords in decision components 

Currently, while configuring a decision component, you can only add conditions based on GetRecords and CurrentRecords.

With sequential actions, you can now configure a decision component by adding conditions based on CreatedRecords as well. Click KioskRecords and choose CreatedRecords to add your conditions.

CreatedRecords in action components 

You can now configure actions based on CreatedRecords in Kiosk Studio. Simply select the action you want to configure, select the record type as CreatedRecords, and complete the configuration.

Let's say you want to update a field in a created record. You can configure the Update Field action, select CreatedRecord as the record type, and configure which field needs to be updated.

Similarly, you can use CreatedRecords in various action components in kiosks. 

→ Kiosk Fields 

Previously, you could only use screen fields in your actions or create different paths in decision components.

Now you can use both screen fields and action fields under one section called Kiosk Fields, making it easier to manage all available inputs in your Kiosk setup.

Sequential action specifications

Here are some additional details related to configuring sequential actions in Kiosk Studio:
  1. You can add up to three sequential actions from webhooks and functions between the two screens in a kiosk or between the start and end state of a kiosk.
  2. The execution wait time for webhooks and Deluge functions is 10 seconds. If the action takes longer, it will be considered as having failed and will be moved to the failure path (if configured). The action will still be executed, but its response will not be available in later screens.
  3. The maximum number of fields that can be created for webhooks and Deluge functions is 25.
  4. If errors like sockettimeout, threadtimeout, or connecttimeout occur while webhook or Deluge functions are being executed, the action will be considered as having failed and will be move to failure path (if configured).
  5. Only JSONObject responses from webhooks and functions are supported.
  6. JSONArray is not supported for sequential actions.
  7. The string returnType is only supported in functions. Thus, the JSONObject response has to be parsed and sent as a string from the action.
Sequential actions are designed to make kiosks smarter, faster, and more connected, and to help you create dynamic, data-aware experiences that respond in real time.

We're sure this valuable addition to Kiosk Studio will provide users with greater control to create smoother flows. If you have any questions regarding this enhancement, please comment below and we'll get back to you at the earliest.

Thanks & Regards,
Serena Woolridge


    • Recent Topics

    • How to apply customized Zoho Crm Home Page to all users?

      I have tried to study manuals and play with Zoho CRM but haven't found a way how to apply customized Zoho CRM Home Page as a (default) home page for other CRM users.. How that can be done, if possible? - kipi Moderation Update: Currently, each user has

    • Plug Sample #14: Automate Invoice Queries with SalesIQ Chatbot

      Hi everyone! We're back with a powerful plug to make your Zobot smarter and your support faster. This time, we're solving a common friction point for finance teams by giving customers quick access to their invoices. We are going to be automating invoice

    • Enrich your contact and company details automatically using the Data Enrichment topping

      Greetings, I hope you're all doing well. We're happy to announce the latest topping we've added to Bigin: The Data Enrichment topping, powered by WebAmigo. This topping helps you automatically enhance your contact and company records in Bigin. By leveraging

    • Zoho Billing Partial Proration...

      Hi, In Zoho billing, we offer upgrades, downgrades, suspends, and resumes. We use online payment for most subscriptions, but have only a few that are offline, but we treat them the same either way.. We prorate only parts of these changes.. Right now zoho

    • Any update on adding New Customer Payment Providers who support in store terminal devices?

      Currently there is only one Customer payment provider listed for terminal devices in USA- Everyware. They charge a monthly fee of almost $149 minimum. Will you add other providers - like Zoho Payments or Stripe or Worldpay that would allow integrated

    • Getting Subform Fields to Display Top to Bottom

      I have a form where the fields are all in one column. I want to insert a subform where the fields are stacked in one column as well. I have built both the form and subform but the subform displays the fields from left to right instead of a stacked column. This will cause a problem displaying the subform correctly on mobile apps. How can I do this please?' Here is my form with subform now. As you can see the subform "Follow Up Activity" is displaying the fields left to right. I need them to go top

    • [Feature Deprecated] Gamescope in Zoho Projects

      This feature is no longer available. All work and no play makes Jack a dull boy. Well, yes. That's true! Tiring work, buzzing coffee makers, busy turnstiles , occupied meeting rooms, back-to-back status updates and what not. Your everyday routine need not have to be this hectic. It can be more rewarding. It can be more fun. Zoho Projects believes in this fact and hence has launched Gamescope - A module that turns every project into an exciting game and boosts the spirit of your team by leaps and

    • Creating a task, i can not work out how to get ID for What_Id

      hi From Module A function I map Module B record reference membershipid (ours). I need Module B Zoho ID to create the related to on task. All examples i've seen start with the Zoho ID. void automation.LTM_Assign_Dispute_Task(String membershipid) { try

    • How to Convert NSF to PST Format Effortlessly? - SYSessential

      It is highly recommended to obtain the error-free solution of the SYSessential NSF to PST converter to convert NSF files from Lotus Notes. Using this professional software, it becomes easier to convert all NSF database items, including emails, journals,

    • Can't connect to POP and SMTP over VPN

      I use Thunderbird to access Zoho Mail via POP and SMTP. I have configured an app-specific password for Thunderbird to use. Everything is properly configured and works correctly — until I enable my VPN. I'm using a paid commercial VPN service (Mullvad).

    • my zoho mail is hacked

      my email is sending my username and password to people i dont know

    • Suministrar accesos

      Asunto: Enable UPLOAD_RULE for API Attachments Mensaje: Hola, Necesito habilitar la capacidad de subir attachments vía API en Zoho Mail. Actualmente recibo el error: "UPLOAD_RULE_NOT_CONFIGURED" al usar el endpoint: POST /api/accounts/{accountId}/messages/attachments

    • Introducing real-time document commenting and collaboration in Zoho Sign

      Hi, there! We are delighted to introduce Document commenting, a feature that helps you communicate with your recipients more efficiently for a streamlined document signing process. Some key benefits include: Collaborate with your recipients easily without

    • Ticket Loop from Auto Responce

      We’re seeing an issue where a client’s help desk triggers a ticket loop. When they email us, our system creates a ticket and sends the acknowledgement. Their system then creates a ticket from that acknowledgement and sends one back to us, which creates

    • How to make rule to filter out some emails from receiving the notification "Receiving a new ticket"?

      Good Morning, We are currently using the "Receiving a new ticket" notification rule to provide that auto reply template to a customer that emails us for support. However, there are some emails we don't want to receive this auto-reply. Where can I set

    • Zoho Signatures Missing

      In the past after collecting signatures from two different PDFs I would merge them by calling an api and the signatures would appear in the combined PDF. Recently the signatures have disappeared whenever I combine the PDFs together. Why did this randomly

    • Filter button in the Zoho Sheet Android App doesn't toggle on

      I am a new Zoho Sheets user and experiencing a specific issue with the filter functionality in the Android mobile application. Detailed Issue Description: The filter icon appears correctly in the toolbar. Upon tapping the filter icon/button, the toggle

    • Automate pushing Zoho CRM backups into Zoho WorkDrive

      Through our Zoho One subscription we have both Zoho CRM and Zoho WorkDrive. We have regular backups setup in Zoho CRM. Once the backup is created, we are notified. Since we want to keep these backups for more than 7 days, we manually download them. They

    • Exciting Updates to the Kiosk Studio Feature in Zoho CRM!

      Hello Everyone, We are here again with a series of new enhancements to Kiosk Studio, designed to elevate your experience and bring even greater efficiency to your business processes. These updates build upon our ongoing commitment to making Kiosk a powerful

    • Reply to Email for SO/PO

      Hello, We are new to Zoho Books and running into an issue. Our support@ email is our integration user. When our team is sending out PO/SO's we are updating the sender email, but for some reason many of our responses are coming back to our support@ email

    • New activity options for workflows

      Greetings, We are excited to announce the addition of two new dynamic actions to our workflow functionality: Create Event and Schedule Call. These actions have been thoughtfully designed to enhance your workflow processes and bring more efficiency to

    • Remove the “One Migration Per User” Limitation in Zoho WorkDrive

      Hi Zoho WorkDrive Team, Hope you are doing well. We would like to raise a critical feature request regarding the Google Drive → Zoho WorkDrive migration process. Current Limitation: Zoho WorkDrive currently enforces a hard limitation: A Zoho WorkDrive

    • Kaizen #228 - Process Large-Scale Migrated Data Using Catalyst Solutions

      Howdy, tech wizards! This week’s Kaizen explores how Catalyst Solutions in the Zoho CRM Developer Hub help import large volumes of data into Zoho CRM while improving data quality and simplifying the migration process. Why Catalyst Solutions? Catalyst

    • Zoho Expense Import Reports Won't Work Because Default Accounts Already Exist

      Im trying to import reports from another Zoho expense account to mine and im getting errors that won't allow the import to happen The account name that you've entered 'Ground Transportation' already exists. Enter another name for the account and try again.z

    • Inactive License for free account.

      I recently upgraded my Cliq subscription not my team (on the free version), are unable to login to their accounts. The error message received is Inactive License Looks like you have not been covered under the current free plan of users. Please contact

    • Make panel configuration interface wider

      Hi there, The same way you changed the custom function editor's interface wider, it would be nice to be able to edit panels in pages using the full width of the screen rather than the currently max-width: 1368px. Is there a reason for having the configuration panel not taking the full width? Its impossible at this width to edit panels that have a lot of elements. Please change it to 100% so we can better edit the layouts. Thanks! B.

    • Syncing zoho books into zoho crm

      I was wondering how I can use zoho books in crm as I have been using them separately and would like to sync the two. Is this possible and if so, how? Thanks

    • Announcing new features in Trident for Mac (1.34.0)

      Hello everyone! We’re excited to introduce the latest updates to Trident, which are designed to take workplace communication to the next level. Let’s take a quick look at what’s new. Connect with customers using Zoho Voice integration. You can now easily

    • Massive Zoho Books failure

      We have not received any communication or notification from Zoho, but we have detected that Zoho Books is not working for all our users. We cannot access or use Zoho Books. This is critical. We are trying to contact Zoho on the Spain telephone number,

    • The Social Wall: January 2026

      Hello everyone, We’re back with the first edition of The Social Wall of 2026. There’s a lot planned for the year ahead, and we’re starting with a few useful features and improvements released in January to help you get started. Create a GBP in Social

    • How to block whole domain?

      I am getting at least 50-75sometimes over 100 spams emails a day. I see a lot of the spam is coming from .eu domains. I would like to block /reject all email coming for the .eu domain. I do not have any need for email from .EU domains. Why won't the BlackList

    • How Zoho Contracts Makes Negotiations Clear, Secure, and Transparent

      Negotiation is one of the most critical—and often most chaotic—stages of the contract lifecycle. Multiple stakeholders review the same document, propose changes, debate terms, and exchange feedback. Without the right tools, this collaborative process

    • Error: Invalid Element tax_override_preference

      In both Books and Inventory, we're getting the following error whenever we try to enter any Bill: I think this is a bug. Even cloning an old bill (that obviously was entered just fine), this error occurs.

    • Assign Income to Project Without Invoice

      Hello, Fairly new user here so apologies if there is a really obvious solution here that I am just missing... I have hundreds of small deposits into a bank account that I want to assign to a project but do not want to have to create an invoice every time

    • How to Print the Data Model Zoho CRM

      I have created the data model in Zoho CRM and I want the ability to Print this. How do we do this please? I want the diagram exported to a PDF. There doesnt appear to be an option to do this. Thanks Andrew

    • our customers have difficult to understand the Statements

      our costumers have big problems to understand Zohos Statements. we need a text box after the payment number to explain what the payments are for. Is it possible to develop a version of the Statement with that kind of box and if so whu can do it

    • How to track a list of ALL the items that ONE customer bought?

      Hello, I am interested in getting a list of all the items that only ONE of my customers bought, and the invoices are what show up instead. It's very tedious to go through every single invoice when we sell a lot of items to this customer. Surely there

    • Exchange Rate Updates

      Hi, It would be great that when you work with multiple currencies, the exchange rate updates automagically every day (as seen on Zoho Books) or at least that when you create/update an opportunity the exchange rate could be manually updated, or maybe both!

    • Locked Out of Super Admin Account

      I'm locked out of my Super Admin account and the external e-mail is no longer associated with it. There seems to be a problem during set up, the system ought to ask to assign a new password instead of using Google accounts. Please help me get back access.

    • Emails are going to notification folder and not in inbox

      emails are going to notification folder and not into inbox

    • Next Page