Accessibility controls and multilingual captcha authorization for Help Center users ​

Accessibility controls and multilingual captcha authorization for Help Center users ​

Hello everyone,

As part of our ongoing effort to improve user experience, we are excited about the accessibility controls and predefined accessibility personas added in the Help Center, similar to what is already available in Zoho Desk.

Help Center users come from diverse backgrounds, and some may have difficulties with auditory, visual, cognitive, or learning capabilities that affect the way they search for information. Not all websites and pages cater to individual user needs.

These new accessibility controls allow users to personalize their viewing experience and make the Help Center more inclusive.

The accessibility controls offered for help center users are:

Accessibility personas
The accessibility personas are created specifically for users with unique requirements. The personas such as ADHD, dyslexia, epilepsy, color blindness, and seizure are supported with preset accessibility preferences so that the users can instantly set up an environment that works best for them.





The display, font, color, theme, alignment, contrast, underline, reading tools, and others can be customized using the accessibility settings.

Display


Font


Contrast


Highlights


Cursor


Reading Tools



Multilingual captcha for the help center
Help Center offers multilingual support so customers can experience the UI in the language they are most comfortable with. However, unregistered users often find the captcha verification challenging, as it is available only in English.

To improve user experience, we are allowing multilingual support for both image-based and audio-based captchas.

Image captcha currently supports 52 languages and audio captcha currently supports 6 languages.

For more information on this kindly refer to the help doc: Secure Help Center Access with Multilingual Captcha

Both the features are now available for all users across data centers.
PM: @Rajaram Iyyankalai 

Regards,
B. Akshaya | Zoho Desk - User Education

      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

            In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email
          • Using Agent Email Address as From Address

            Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about
          • Edit and Delete options in Comments

            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
          • Webinar 2: Supercharged customer support for growing business

            Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
          • Customize Colors of your Customer Self Service Portal

            You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ




                                ご検討中の方

                                  • Recent Topics

                                  • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

                                    Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24
                                  • Zoho Payroll's Kuwait, Oman, Qatar, Bahrain and Canada edition is available in Zoho One

                                    Great news for Zoho One users! Zoho Payroll has expanded to five new regions: Kuwait, Oman, Qatar, Bahrain, and Canada. And the best part? These new editions are fully integrated with Zoho One, just like our existing editions in India, the UAE, Saudi
                                  • Does Zoho Creator support multilingual translation for user-entered data?

                                    I understand that Zoho Creator provides localization support for UI elements such as field labels and static text. I would like to know: Does Zoho Creator support automatic translation of user-entered data (for example, form inputs or stored records)
                                  • Upload field on tasks module

                                    Hello, Why I cannot add an upload field to a Task? Or maybe when creating the task make attachements visible, so you can add an attachement while creating the task? Looking forward to your response!
                                  • Seeking a WhatsApp Business App (not API) Zoho CRM integration

                                    We have a business need to integrated WhatsApp Business App (not API) into Zoho CRM to centrally manage communications between our Sales team and Leads & Contact. Is there a reputable integration available for this scenario of ours? Core features we would
                                  • WhatsApp phone number migration

                                    Hi @Gowri V and @Pheranda Nongpiur, Thanks for implementing the promised enhancements to the integration between Zoho CRM and WhatsApp. The previous discussion has been locked, so I'm opening this new one. I am copying below a specific
                                  • How to let club members update their own profile data

                                    Our club has about 200 members. We keep names, addresses, phones, emails, payment records, etc. for each, recently migrated to Creator. Once a year I send email to each member to confirm or correct their info on file with us, as well as ask for payment
                                  • Document retention in Zoho Sign

                                    Document management doesn’t end at signing. It extends to how long you retain agreements—and how securely you dispose of them. With the document retention option in Zoho Sign, you can define structured, policy-driven timelines for managing completed documents.
                                  • Sales Allowed Beyond Available Stock and Payment Recorded Without Restriction

                                    Hi, While testing in Zoho Inventory, I noticed that a sales order can be created with a quantity exceeding the available stock in the selected warehouse. In my case: Available stock: 5 units Ordered quantity: 6 units Despite this: I was able to convert
                                  • Deleting, Adding and Changing a Zoho Books Entry

                                    Zoho Books Community & Support, If a bulk upload of entries were added to an account, what is the process to: - Delete an entry - Change the amount of an entry - Is there a means to manually add an entry other than upload?
                                  • Zoho Commerce in multiple languages

                                    When will you be able to offer Zoho Commerce in more languages? We sell in multiple markets and want to be able to offer a local version of our webshop. What does the roadmap look like?
                                  • Zoho CRM - Feature Request - Analytics Components Group By Week Alternative Formats

                                    On the Zoho CRM Analytics Components, please consider adding an option to allow group by week format to be changed to other formats such as Week Commencing or Week Ending dates, rather than the current Week Number. This would provide improved usability
                                  • The Social Playbook March edition: Myth vs Facts

                                    We’ve all heard a lot of myths growing up. Some sound convincing, some feel believable, and over time they start to feel like facts. But the truth is, a myth is still a myth until it’s backed by real facts. Marketing is no different. Over time, many ideas
                                  • Updating Analytical Fields Data

                                    Dear Zoho team, I'm having an issue with the recently added fields in both Analytical Desk and Analytical. How can I generate the data in Analytical when new fields are added? https://analytics.zoho.com/workspace/2436819000000007005/edit/24368190000
                                  • Marketing Tip #26: Optimize product images for SEO

                                    Product images can do more than make your store look good. They can also help customers discover your products through search. Since search engines can’t "see" images, they rely on text signals to understand what an image is about. Two small actions make
                                  • What's New in Zoho Analytics - February 2026

                                    Hello Users! We're back with another round of updates for Zoho Analytics. This month's release focuses on giving you greater flexibility in how you visualize, manage, and act on your data - with new features like custom visualizations, remote MCP server,
                                  • Clone a Module??

                                    I am giong to repurpose the Vendors module but would like to have a separate but very similar module for another group of contacts called Buyers. I have already repurposed Contacts to Sellers. Is it possible to clone (make a duplicate) module of Vendors
                                  • [Webinar] Solving business challenges: Secure, real-time, and external collaboration

                                    Hi Zoho Writer users, We are excited to announce Zoho Writer's webinar for March 2026: Solving business challenges: Secure, real-time, and external collaboration. Zoho Writer supports real-time collaboration by allowing teams to work together in documents.
                                  • Realtime Translations of Video via OnAir

                                    It would be an amazing feature to have a drop down selector in the On Air video area for attendees to select a language to convert the original language to.
                                  • can change deal colors in bigin?

                                    can be super useful if we can change colors deals process any way to do it?
                                  • You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token.

                                    I can no longer connect to my bank account to download transactions into Zoho Books. I egt the error message: "You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token. To connect more accounts, write to us
                                  • Assign emails to lead

                                    I have some contacts who refers leads but there is no away to manually assign emails to lead.   
                                  • Separate Items & Services

                                    Hi, please separate items and services into different categories. Thank you
                                  • Can I import MSG files into Microsoft 365 without Outlook?

                                    Yes, absolutely. You do not need Outlook installed to import MSG files into Microsoft 365. Aryson MSG file Converter is a dedicated tool that eliminates the Outlook dependency entirely, making the migration process simple and efficient for all users.
                                  • Print Sales Orders, Purchase Orders or Invoices from API

                                    Hello, Is it possible to use the print option that is available in Sales Orders Purchase Orders and Invoices with the API?. I don't see any information in the docs about this. Thanks
                                  • Connectivity issues with Google Calendar and third-party integrations

                                    Description: We are currently experiencing a critical failure with Zoho CRM third-party connections. This issue is heavily affecting our primary workflow. Symptoms: Sync Failure: Existing Zoho CRM to Google Calendar connections have been failing for approximately
                                  • How are you syncing CRM, Inventory & orders in Zoho without issues?

                                    Hi everyone, While working with Zoho One, I noticed syncing CRM, Inventory, and orders can get tricky as operations grow. Issues I’ve seen: Inventory mismatches Delayed order updates Too much manual intervention For those using Zoho at scale — How are
                                  • Auto-sync field of lookup value

                                    This feature has been requested many times in the discussion Field of Lookup Announcement and this post aims to track it separately. At the moment the value of a 'field of lookup' is a snapshot but once the parent lookup field is updated the values diverge.
                                  • Specifying time increments on a Date/Time field

                                    Hi all, Im using a Date/Time field in my CRM module. At the moment the increments are 30 minutes. How can I change these to be 15 minutes? Thanks
                                  • Push Forms to CRM

                                    Hello, I created a Form but forgot to integrate to CRM before many of the Forms were filled out. Is it possible to push those entries to CRM or should I just export a CSV then upload to CRM?
                                  • Better use of contacts

                                    Zoho inventory has the ability to add multiple contacts to customers. However Zoho inventory doesn't currently provide a way to link a contact to objects like sales orders. This means that while you can tell what company has placed a sales order you can't
                                  • Layout Adjustment.

                                    Hello Latha, Hope you are doing well. I wanted to check with you about adjusting the layout columns in the Service Report from the backend, as currently there is no capability for us to customize the layout from our end. Below is the output that I am
                                  • Looking for Guidance on Building a Zoho Website

                                    I'm exploring the possibility of building a custom website with specific features using Zoho as an alternative platform. My goal is to create something similar to https://gtasandresapk.com , with the same kind of functionality and user experience. I'd
                                  • Invoice emails repeatedly "Bounced back" from perfectly good email address of clients.

                                    Hi For a couple of months now I am getting tens of invoice email invoices "bounced back" from perfectly sound email addresses when they are sent via Zoho Books. (see attached or an example) (the common theme seems to be that the emails are going to either
                                  • Newby Questions - Vendors, Customers, and Income vs. Other Income Clarifications

                                    Q1. For Deposits, there does not seem to be an option for "Income". "Other Income" is an option however. What is the process to add the option to assign a deposit to type "Income"? Q2. In many cases Vendors and Customer are the same. Vendors may purchase
                                  • yodlee bank fees

                                    My bank feeds have been pretty much error-free until this recent Yodlee update.  I have configured it as per the information however nothing comes through. It says that bank feeds have been refreshed as of 30th June, 2022. It is the end of the financial
                                  • Create Item group from a composite Item

                                    I have applied my mind for hours but cannot figure this out. Can you have a composite item in an item group?. E.g. We bundle different color and size SKU's together as composite items. Also Using composite items as Bill of Materials. We want to create
                                  • Amazon.in FBA multiple warehouse integration with Zoho Inventory

                                    My organisation subscribed to Zoho One looking at the opportunity to integrate Amazon.in with Inventory. But during the configuration, we understood the integration has severe limitations when it involves multiple warehouses in the same Organisation.
                                  • Feature Request - Make Available "Alias Name" Field In Item List View

                                    Hi Zoho Inventory Team, I have noticed that the "Alias Name" field does not appear on the list of selectable columns in the Customise Columns feature in the Items module. This would be very useful to see for businesses who are using the Alias Name field
                                  • Feature Request - Option To Hide Default System Fields on Items

                                    Hi Zoho Inventory Team, As far as I know it is not possible to hid some of the defult system fields on Items, such as UPC, MPN, EAN, ISBN. A good use case is that in many cases ISBN is not relevant and it would be an improved user experience if we could
                                  • Next Page