Important changes to note for Zoho Sign users in Saudi Arabia

Important changes to note for Zoho Sign users in Saudi Arabia

Dear Zoho Sign users,

If your Zoho Sign account is hosted in our Saudi Arabia data centre, here's an important update on digital signature certificates in the Kingdom of Saudi Arabia.

What's changing

Going forward, the "Sign via Zoho Sign" option will now use alternative digital certificates through GlobalSign, our globally trusted certificate partner, instead of one issued by a Saudi Trust Service Provider.

What this means for existing users

Going forward, you will have three options:
  1. Sign via Zoho Sign — This option does not use a digital certificate from a Saudi Trust Service Provider, but it still meets all digital signature platform best practices. It is well-suited for internal documents and lower-value agreements that typically do not go to court for disputes.

  2. Sign with emdha — This integration already exists in Zoho Sign and allows users to sign via a personal certificate generated by emdha through Nafath authentication. This option remains available and is strongly recommended for high-value transactions or deals that require the highest level of legal assurance. Please note that this change does not impact users who sign documents through the emdha integration via Nafath authentication — that process remains unchanged. Learn more about this integration

  3. Sign with emdha eSeal (work in progress) — This option will seal the document using a shared platform signing certificate issued to the Zoho Sign platform by a Saudi Trust Service Provider. 

For Trial and Free Zoho Sign users

If you're exploring Zoho Sign on a Trial or Free plan, you can continue to experience our electronic signing capabilities through GlobalSign, our globally trusted certificate partner. Please note that GlobalSign certificates are best suited for standard business agreements and may not meet the compliance requirements for high-value transactions before Saudi courts. For those high-value business transactions, we recommend upgrading to a paid plan with the emdha integration.

Our commitment

This update reflects our ongoing commitment to delivering the seamless, secure signing experience you rely on. We've worked closely with emdha to ensure this transition is as smooth as possible, and our team is here to support you every step of the way.

If you have any questions or would like guidance on the best plan for your business, please reach out to us at support@zohosign.com or leave a comment below.

Thank you for trusting Zoho Sign.
—The Zoho Sign Team

      Zoho Campaigns Resources


        • Desk Community Learning Series


        • Digest


        • Functions


        • Meetups


        • Kbase


        • Resources


        • Glossary


        • Desk Marketplace


        • MVP Corner


        • Word of the Day


        • Ask the Experts


          • Sticky Posts

          • Free webinar: Zoho Sign in Q2 2026 - A quick walkthrough

            Hi there, The second quarter of 2026 has flown by, and the Zoho Sign team has been hard at work releasing features to enhance how you send, sign, and manage documents. Join us for our upcoming webinar, where we'll discuss what's new and what's to come.
          • Important changes to note for Zoho Sign users in Saudi Arabia

            Dear Zoho Sign users, If your Zoho Sign account is hosted in our Saudi Arabia data centre, here's an important update on digital signature certificates in the Kingdom of Saudi Arabia. What's changing Going forward, the "Sign via Zoho Sign" option will
          • New feature: Usage dashboard in Zoho Sign

            Hello! Zoho Sign's new usage dashboard lets organization administrators monitor product adoption across teams, identify unused plan features, and view the environmental impact of every envelope. The dashboard includes six panels: Envelopes sent, Feature
          • Qualified electronic signatures (QES) via SIGN8 in Zoho Sign

            Zoho Sign now integrates with SIGN8, a qualified trust service provider (QTSP) under the eIDAS regulation, so you can collect qualified electronic signatures (QES) that are legally recognized across the EU. With QES via SIGN8, you can: Allow recipients

          Zoho CRM Plus Resources

            Zoho Books Resources


              Zoho Subscriptions Resources

                Zoho Projects Resources


                  Zoho Sprints Resources


                    Zoho Orchestly Resources


                      Zoho Creator Resources


                        Zoho WorkDrive Resources



                          Zoho CRM Resources

                          • CRM Community Learning Series

                            CRM Community Learning Series


                          • Tips

                            Tips

                          • Functions

                            Functions

                          • Meetups

                            Meetups

                          • Kbase

                            Kbase

                          • Resources

                            Resources

                          • Digest

                            Digest

                          • CRM Marketplace

                            CRM Marketplace

                          • MVP Corner

                            MVP Corner




                            Zoho Writer Writer

                            Get Started. Write Away!

                            Writer is a powerful online word processor, designed for collaborative work.

                              Zoho CRM コンテンツ





                                ご検討中の方

                                  • Recent Topics

                                  • Tiktok

                                    When will Tiktok be added to the Zoho Social Platform?
                                  • Zoho Mail iOS app update: Spam Controls & Sender Verification

                                    Hello everyone! We are excited to introduce spam control enhancements in the Zoho Mail iOS app update. Let's dive into what's new. Spam Alerts in Mail Preview : Mail preview now shows warning alerts for emails identified as potentially harmful, helping
                                  • Mise à jour de Zoho Books – France

                                    Chers clients, Merci pour votre patience et votre soutien continu. Avec les évolutions réglementaires à venir en France nous introduisons de nouvelles fonctionnalités dans Zoho Books pour les clients français. Ces mises à jour ont été conçues pour répondre
                                  • Admin Logging in as another User

                                    How can a Super Admin login as another user. For example, I have a sales rep that is having issues with their Accounts and I want to view their Zoho Account with out having to do a GTM and sharing screens. Latest Update (27th April 2026): With the early
                                  • Zoho Books API: Bulk update thousands of records using Node.js with OAuth refresh, retries and resume support

                                    Hello everyone, During Zoho Books implementations, one common challenge is updating a large number of existing records. The current options are usually: Update records manually from the UI using Mass Update (with limited batch size). Update records one
                                  • SalesIQ's Summer '26 Release: For The Moments That Matter

                                    Every customer journey is made up of moments. The moment someone discovers your business. The moment they need help. The moment you decide to reach out. The moment a simple chat turns into something more. And the moments that continue long after the conversation
                                  • CNIL - Suivi de Pixel

                                    Bonjour à tous, À la suite de la nouvelle recommandation de la CNIL sur les pixels de suivi dans les e-mails, savez-vous si Zoho Campaigns permet : de conditionner le suivi des ouvertures au consentement de chaque contact ; de proposer un lien permettant
                                  • Customer/Vendor Portal session duration - can it be extended?

                                    Hi all, We'd like to know how long the login session lasts for the Customer/Vendor Portal in Zoho Books, and whether there's any way to extend it (either through settings or via support/API). Right now this is causing a pretty poor experience for our
                                  • Accessible & Customizable User Governance in Zoho Projects!

                                    As teams expand and collaborate with multiple external collaborators across projects, keeping control of user access to project data becomes a challenge. Mismanaged access can cause accidental or unauthorized edits, data leaks and lack of accountability.
                                  • Bulk deleting Zoho CRM records using Deluge, COQL and CRM API

                                    Hello everyone, During CRM implementations, data cleanup is a common task, especially after testing, migrations, imports, or integration development. The Zoho CRM UI allows deleting records in batches of 100, which is not practical when dealing with thousands
                                  • CNIL - Suivi de Pixel

                                    Bonjour à tous, À la suite de la nouvelle recommandation de la CNIL sur les pixels de suivi dans les e-mails, savez-vous si Zoho Campaigns permet : de conditionner le suivi des ouvertures au consentement de chaque contact ; de proposer un lien permettant
                                  • Zoho CRM Layout Rules: Nine New Actions, Profile-Based Execution, and Interactive Preview

                                    Hello everyone, Availability: This feature is now available for customers in the JP and SA DCs. It is planned to be released for other customers in soon. We’re excited to announce powerful new enhancements to Layout Rules in Zoho CRM - a feature built
                                  • Automatically set the default VAT percentage on a quote

                                    Every time I create a quote, I have to manually adjust the VAT and activate the checkbox for 21%. But all of our quotes include 21% VAT. So now occasionally, it happens that the checkbox is forgotten, and the customer receives an incorrect quote (without
                                  • How to View Part Inventory and Warehouse Location When Creating a Work Order in Zoho FSM

                                    Hi everyone, We’re currently setting up Zoho FSM and would like to improve how our team selects parts when creating a Work Order. Right now, when we add a part or item to a Work Order, we can select it from our Zoho Inventory list but we don’t see any
                                  • Zoho Sprints - Q2 Updates for 2026

                                    Improve your agile project management experience with the newly released capabilities in Zoho Sprints. This quarter we've shipped a few new features and enhancements that are built around smarter planning and execution tools, tighter integrations, and
                                  • Building extensions #5: Creating custom user interfaces using widgets

                                    In our last post, we looked at connections and how they help build a seamless integration with an example. In this post, we'll explore creating widgets in Zoho Sprints and their benefits with a real-time example. Widgets What and where? Widgets are custom
                                  • Images not saved in notes

                                    Created noteboards and create a note, copy pasted the image, close the note and open again, image is not coming this same problem occurs in note on notebook I have attached the replication steps as video url to analyse it, and also attached the videos
                                  • How to Change Notecard Color After It Is Created

                                    I would like to change the color of a Notecard that already exists in my notebook. I can't for the life of me figure out how to do it. I don't see an option or color picker anywhere.
                                  • Cannot export Zoho Notebook data nor search via MCP (GDPR)

                                    Hi, I'm using Zoho Notebook for a few years now. Not as my main notetaking app, but for specific usecases I did find it handy. Now I want to export all my data. Preferably all notes in html format with metadata like note title, included images and parent
                                  • Bring more clarity to your blueprints with color-coded transitions

                                    As your hiring processes evolve, blueprints naturally become more detailed. When multiple transitions connect different stages, it can take extra effort to identify approvals, rejections, reviews, and other actions at a glance. With this enhancement,
                                  • Add a MATRIX field to the forms creation

                                    Same as Zoho forms, we need a Matrix field in Zoho Creator forms, is very usefull
                                  • incoming mails not received

                                    incoming mails not received
                                  • Integrate QuickBooks with Bigin and streamline your sales and accounting!

                                    If your business relies on Bigin for customer management and QuickBooks for accounting and invoicing, this new integration is here to make your operations more efficient. By connecting these two platforms, you can now manage your CRM and financial processes
                                  • Automatically calculate and include tax on quotes

                                    I've recently been VAT registered and now need to include VAT on my quotes. I have been able to set the tax label and amount but still need to click the tax link and select the tax I wish to include before it appears on the quote. Does anyone know of
                                  • Relative Dates

                                    Is there a way to apply a Relative Date filter in DataPrep (ie. Today or Yesterday)? I need to filter a dataset to only include rows with a created date of yesterday, but I’m not finding a way to do it?
                                  • Change email addresses - Advise how

                                    Good day, I need assistance to change all our users email addresses Please advise
                                  • email signature

                                    How do you add an email signature
                                  • Email Forwarding | How to Enable and Disable Email Forwarding on a Non-Admin User Account

                                    Email Forwarding Issue: Enable and Disable Email Forwarding
                                  • Ask the Experts 31: Improving support performance with reports and dashboards

                                    Hello everyone, Join us for the next Ask the Experts (ATE) session! Ask the Experts is an opportunity to connect with people who have deep knowledge of Zoho Desk. Let's look at the topic we're focusing on this month. Just as we rely on the right tools
                                  • Zia AI capabilities now available in all paid editions

                                    Hello everyone, We are expanding the availability of AI-powered features in Desk to the other paid subscriptions from 7th July 2026. Right now, the following AI-based features are available for Enterprise edition users: Intelligence: Sentiment analysis,
                                  • Product updates in Zoho Workplace applications | June 2026

                                    Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of June. Zoho Mail Alphanumeric support for attachment extensions in rule conditions Attachment extension
                                  • Biggest supported size of a note

                                    I'm still testing this ZOho Notebook before purchasing a premium licence and can't work with large notes. I store personal vocabulary in two 13,000-word / 83200-character notes. Same poor experience with PC, Web, and mobile apps: Is there an application
                                  • I need help lease Email

                                    I' not getting an email replay when someone open a ticket
                                  • Sigma function call hangs forever from Desk widget — app_install_id/encapiKey are null

                                    Calling ZOHODESK.request() from the widget to invoke a Sigma DRE function URL hangs forever (never resolves, never rejects, no error) until client timeout. Tried with merge fields app_install_id={{sigmaInstallId}}/{{installationId}} and encapiKey={{enCapApiKey}}
                                  • Draft quotes, sales orders, and raise invoices for services in CRM

                                    Create Quotes, Sales Orders, and Invoices for Services in Zoho CRM You can now draft Quotes, and Sales Orders as well as raise Invoices for services in Zoho CRM. And how is that possible? By filling out the Service subform in your Quotes, Sales Orders
                                  • Error Code 2945 , PATTERN_NOT_MATCHED

                                    Hi, I am trying out Zoho Creator API.  However, I always get the following <response>     <code>2945</code>     <message>PATTERN_NOT_MATCHED</message> </response> However, error code list error as Invalid Ticket. I do not know what is wrong. 
                                  • Canva Integration

                                    Hello! As many marketing departments are streamlining their teams, many have begun utilizing Canva for all design mockups and approvals prior to its integration into Marketing automation software. While Zoho Social has this integration already accomplished,
                                  • Action Required: Allowlist New IP Ranges for the EU Data Center

                                    Dear Users, We are adding new IP ranges for the Zoho Analytics EU data center (https://analytics.zoho.eu) If you connect Zoho Analytics to cloud databases (both Live Connect and import), such as Amazon RDS, Amazon Redshift, or Microsoft Azure, you must
                                  • Tips & Tricks #3: Zoho CRM - Agentes en la página de inicio

                                    Hola a todos, Vuestros Agentes realizan un trabajo muy útil. Encuentran información como clientes potenciales importantes, oportunidades de venta y actualizaciones relevantes. Sin embargo, hasta ahora no era posible ver esa información directamente en
                                  • Pricelists

                                    So we have them in books but I cannot find them in commerce?
                                  • Next Page