Introducing the Voice Recording field in the calls module

Last modified on July 11, 2023: Voice recording fields will have the record-playing component only if your telephony vendor supports call recording as a part of the integration with Zoho CRM. For cases where they don't, the field will be empty and locked.

Dear All,

We're here with a minor, yet useful update regarding the calls module.

As you might know, the Calls module in Zoho CRM lets you manage all types of calls in your organization—outbound, inbound, and missed. You can also schedule an outgoing call or log a completed call. It helps you monitor all call correspondence, with ease. Now, we are introducing a new field to feed in your voice recording URLs.

The voice recording field

The voice recording field is a URL field type. You can add the URL of your recorded calls in the Voice Recording field while logging calls. Upon saving, the field renders your recording in the form of an audio player. You can play the recording, pause, mute/ unmute, adjust the volume, and copy the URL. This enables you to maintain all information pertaining to a call in that record.

This is a system-defined field and will be available automatically in your calls layout. You can set read/write, and visibility permissions for different profiles within your organization.

That's all about this enhancement. Read more about logging calls in our help doc.

We look forward to your feedback and suggestions.

Thanks!

Nizamuddin Sohel SK

P.S. These enhancements are currently live for all users in all DCs.

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