Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration

Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration

We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate with and assist customers, on the platforms that they are most likely to use.
In this post, we will be discussing about the benefits of Zoho SalesIQ's integration with one such instant messaging app, Telegram. We have made a few changes to our Telegram Channel configurations recently. Let's take a look.

How does the Telegram integration in SalesIQ work?

The Channels feature of SalesIQ allows for seamless integration of your SalesIQ with Telegram.
  • It removes the hassle of your operators, switching between various apps to assist your website visitors.
  • When a visitor sends a message on the particular business' telegram bot, the operator will be notified on their SalesIQ dashboard directly, and can reply to the visitor immediately.
  • Connecting and communicating with a business' telegram bot will connect the telegram user to a SalesIQ operator for immediate assistance.
  • Through this integration, telegram users can easily locate your business' telegram bot, using the telegram search bar.

Recent configuration changes made to the Telegram Channel on SalesIQ

We have made a few changes in the Telegram channel configurations recently. While our old configurations had multiple steps to sync your business' Telegram bot to SalesIQ, the new and refined method of integration cuts down a lot of the steps from the previous process.

New and simplified Configuration steps

Our new, streamlined process does not call for a mobile number as the the key aspect of linking Telegram with SalesIQ.
  • The new configuration requires businesses to have a bot on Telegram already.
  • Now, users just need to enter their business telegram bot's API Key directly on the Channels page of SalesIQ.
  • This will get their SalesIQ integrated with Telegram directly, eliminating all the other steps that was previously done.
Please visit our user guide for more details on the configurations.



Benefits of integrating Telegram to SalesIQ

Now let's get to know some of the advantages of integrating your SalesIQ with Telegram.
  • Your operators can straightaway take up incoming telegram chats within their SalesIQ dashboard and wouldn't need to log on to any other device or app for assisting customers.
  • Operators will have the option to reopen conversations that were missed and can respond to visitors even when the visitors are offline. Unlike on the website, here the visitors need not be online to receive assistance via telegram.
  • The Operators will be able to use the widget functionalities for the Telegram visitors i.e., their details can be easily pushed to Zoho CRM, they can be added to the required campaigns with Zoho Campaigns and their tickets can also be managed on Zoho Desk.
  • SalesIQ admins can use the Channel filter in the chats section to filter out the telegram chats alone, for further analysis.
  • Your visitors, leads and customers who are telegram users, wouldn't have to log on to your website and then initiate a chat via the chat widget for support. They can simply connect with your SalesIQ operators directly from their Telegram inbox.
  • All the chats with Telegram visitors will be safely saved on telegram and can be accessed anytime in the future.
  • Visitors and operators can use the voice notes option and also share images, videos and other files for better communication and understanding.

Thank you for reading through. We hope you found this post helpful. For more details on the Telegram channel configurations, please check out our updated help guide here.

Webinar Alert! - We are hosting a free webinar exclusively on the various instant messaging channels on SalesIQ on 24th Aug 2022. Book your slots here

    Zoho Desk Resources

    • Desk Community Learning Series


    • Digest


    • Functions


    • Meetups


    • Kbase


    • Resources


    • Glossary


    • Desk Marketplace


    • MVP Corner


    • Word of the Day


      Zoho CRM Plus Resources

        Zoho Books Resources


          Zoho Subscriptions Resources

            Zoho Projects Resources


              Zoho Sprints Resources


                Zoho Orchestly Resources


                  Zoho Creator Resources


                    Zoho WorkDrive Resources



                      Zoho Campaigns Resources

                        Zoho CRM Resources

                        • CRM Community Learning Series

                          CRM Community Learning Series


                        • Tips

                          Tips

                        • Functions

                          Functions

                        • Meetups

                          Meetups

                        • Kbase

                          Kbase

                        • Resources

                          Resources

                        • Digest

                          Digest

                        • CRM Marketplace

                          CRM Marketplace

                        • MVP Corner

                          MVP Corner




                          Zoho Writer Writer

                          Get Started. Write Away!

                          Writer is a powerful online word processor, designed for collaborative work.

                            Zoho CRM コンテンツ






                              ご検討中の方

                                • Recent Topics

                                • Zoho Books API Limit Is RIDICULOUS!!!!!!!!!!!!!

                                  The 2,500 API call limit in Zoho Books is about as useful as AOL dialup.  Seriously Zoho, not only can I use up 2,500 API calls in no time with my own app but YOUR OWN STUPID IPAD APP blows through them super fast too, so if any one of my clients wants
                                • QR codes in templates

                                  I'm excited about the new QR code generator. I have included a QR code that contains the record ID setting "${ID}" as input data. In the report detail it works perfectly but when printing it in a template the code is not shown.
                                • Button Display Conditions

                                  Hi Guys, Is it at all possible to have extra button conditions? Context: We have data in our deals module which has a custom button which converts the deal into contacts + set up relationships between them. At the end of the conversion we set a field
                                • Knowledge base: The nitty-gritty of SEO tags

                                  A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without direct
                                • Social Media Simplified with Zoho Social: Make the best out of the publishing calendar

                                  Are you a marketer who likes visualizing your plan of action before you start social media posting? Are you part of a team that works on social media on a rotational basis, so the most important task is to collaborate to avoid overlap and confusion? Or
                                • Custom function daily limit and procedural programming

                                  Dearest Zoho Today, support confirmed that if I call a custom function from another custom function then I will use up two, with regards to my daily limit. A few times, we have blown our daily limit and that means that ordinary business processes don't run for the rest of the day. I have to mop these up the following day and there is no guarantee that I will get it right. Therefore, I can't afford to waste any. Procedural programming has been around for over 50 years now and it greatly simplifies
                                • Unified customer portal login

                                  As I'm a Zoho One subscriber I can provide my customers with portal access to many of the Zoho apps. However, the customer must have a separate login for each app, which may be difficult for them to manage and frustrating as all they understand is that
                                • Access CRM Variables from Formula field

                                  Is it possible to use a CRM variable (defined in Developer Space -> CRM Variables) in a formula field for calculations ?
                                • New enhancements: Changing portal users' email addresses and new customization options for templates

                                  Dear All, Portals have enabled organizations to extend access to various CRM modules to their customers, vendors, partners, and end users, per their business requirements. When a portal is created, an invitation email is sent to portal users with a link
                                • Granular Time Frame Settings for Message Deletion and Editing in Zoho Cliq

                                  Dear Zoho Team, I hope you're doing well. Currently, the settings for message deletion and editing in Zoho Cliq are configured globally under: Admin Panel > Organisation > Configurations > Conversations Delete messages: Time frame to allow message deletion
                                • New Built In QR/Barcode Generator Print Settings

                                  I'm trying out the new QR/Barcode generator field in Creator. I would think most people will want to print these, like I do. I am not seeing any way to control the height or width of the barcode for printing (inside the print/pdf template builder). The
                                • Zoho One. Client Script

                                  Hi, I would like to know if the Client Script feature is available in Zoho One. If it's, how can I enable it?
                                • Calendar View for Zoho Tickets

                                  Is there a way to view your tickets with due dates on a calendar view? I can not find a way to merge my Zoho Calendar and Tickets. This would be extremely helpful to my team.
                                • Delete / Modify Default Career Site - Zoho Recruit

                                  Hello, It would be very useful if we could delete a default career site or change which of our career site is the default. Our Career site was created when there were issues with Zoho Recruit creating English CTA buttons on French Career sites. The only
                                • Workflows for Timesheet

                                  Good day, Any way to have timesheet as triggers? I looked into Zoho Flow and into Zoho Project automation but no where can I have timesheet as a trigger. Basically, I would like to trigger something upon timesheet approval. Right now, the only way to
                                • Is it possible to hide Developer Space for all user in Zoho Projects

                                  Hello! I am Zoho admin in a company and we want to use Zoho Project to manage projects, but after a few days of testing we are not able to "hide" the Developer Space from all kind of users except the admin. To sum up, I want to hide this for all users.
                                • Automatic Portal invite

                                  We have numerous customers we move through a blueprint in deals, when they get to a certain point we need to give them portal access, how can this be done through deluge or a workflow?
                                • Introducing automation and utility conversations in WhatsApp marketing

                                  We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automating
                                • Extracting data from cells in zoho sheets for zoho books

                                  I am currently uploading my bank statment in excel format to zoho workdrive. I would like flow to extract certain data and send it to zoho books. Would scripting in zoho flow be able to help me with this? By this I mean should I attempt this in zoho flow
                                • Within the Basic KPI component in Analytics, it is impossible to set "next" day range as a filter

                                  Hi there, I am currently setting up a deal dashboard for the Sales team. While it is possible to filter deal records to show records that were created LAST X days only, it looks like a NEXT X days Closing date filter is not available. Would it be possible
                                • Getting error during inserting a record in form of zoho people using zoho api

                                  import requests import json # Set your access token and Zoho People API base URL access_token = '1000.XXXXXXXXXXXXXXX.XXXXXXXXXXXXXXXXXXXXX' api_base_url = 'https://people.zoho.in/people/api/' # Set the form name and data to be inserted form_link_name
                                • Você já viu os cursos do Zoho Mind?

                                  Pessoal, Tem uma plataforma da Zoho chamada Zoho Mind, muito interessante os cursos e vídeos tutoriais que lá possui. Para a turma do Zoho Creator, tem uma dica de Buscar dados em Formulário, segue o link e clique em Zoho Creator. https://www.zohomind.com.br/#/videostutoriais
                                • Como gerar gatilhos para pagamento de impostos no Zoho Books?

                                  Olá Pessoal, boa tarde! Gostaria de saber como vocês estão escriturando os impostos a pagar no Zoho Books. Vi que temos a opção de Bills, porém se eu escriturar nesta aba do Zoho Books para gerar lembretes de tempo de vencimento por exemplo vai refletir
                                • Subform Time field to string.

                                  Good afternoon All. I have a Subform 'Delivery_Receiving_Hours' that captures Day (Dropdown), Time_Open (Time), and Time_Close (Time). I need to capture this data and send it to a multiline field in the CRM. The code, posted below, below will capture
                                • workflow for bounced email gets triggered, but email is status = opened

                                  Hello, I have a workflow that sends me an email if outgoing email are bounced. Now I got some kind of this emails, but the corrosponding contacts have status = open at the email. Why this bounce-workflow is triggered? Reports > Email Reports > Bounce
                                • Data export

                                  I need to export our customer's data and projects' data for our purpose but am unable to export full data i only get around 3160 projects and around 2k customer can you please help me to get full data, please
                                • Adjusting Physical Inventory

                                  Not getting very far with support on this one, they say they are going to fix it but nothings happened since November. Please give this a thumbs up if you would like to see this feature or comment if you have some insight. Use Case: Inventory set to be
                                • Zoho Marketing Plus : Un outil tout-en-un pour la création de pages, la collaboration et la gestion du calendrier marketing

                                  Nous sommes ravis de vous présenter trois nouvelles fonctionnalités puissantes de Zoho Marketing Plus s’enrichit désormais d’un page web (l'éditeur de pages), qui vous permet de créer des pages attrayantes et à fort taux de conversion pour vos campagnes
                                • Grouping payments to match deposits

                                  Is there a way to group multiple invoice payments together so they match credit card batches and grouped deposits in the bank account? Basically, we are creating invoices for each of our transactions, and applying a payment to each of the invoices. Our payments are either credit cards or checks. We want to be able to group payments together so when our bank account reflects a credit card batch made up of many transactions, or the deposit we took to the bank that has multiple checks from different
                                • Employees can not add some expenses suddenly

                                  Zoho expense was working fine and whenever there was a new merchant, it would automatically add and also the same auto added in Zoho Books (due to merchant-vendor sync) untill now. From today, it is having problems in searching the existing vendors and
                                • Zoho email setup in office365

                                  When i am trying to setup zoho mail setup using my domain in office365 and it is not working and it says that we couldn't log on to the incoming (IMAP) server and please check your email address and password and try again. I was able to login using my
                                • iOS 10: Caller ID new feature?

                                  Hi, in the update history of the iOS App (for iOS10) - v.3.2 - i found the point "caller identification" has this feature been deactivated again? i cannot find anything on my iphone on how to activate this feature. or does it just work from the beginning?
                                • Recommendations to store meeting notes for easy access from Contacts, Accounts & Deals module records?

                                  I would like your advice on how to achieve this use case for my organization. It’s related to where/how best to store meeting notes from a conversation with Contact(s) working at an Account (Company) in the context of a Deal. The ideal solution (from
                                • Bank reconciliation. Match Transaction -filter

                                  When matching an imported bank statement file we only get a match if it is an excact match on both amount and date. Then a suggestions comes up with a very broad selection regarding amount, and no default "between" dates. I can then go an manually adjust the filter, and have to put in from-to amounts and dates. How do I set a default from-to date?  As an example, I would like the date to be +- 3 days, Thanks.
                                • Added new staff but does not appear in other organization list

                                  Hi, I added the new staff under Sales Manager in the contacts, but it does not appear in the other organization list where I need to create a contact, and I can't select the newly added Sales Manager
                                • Integrating Calendly with Zoho Calendar in Zoho Mail

                                  I moved my office into a business incubator space that uses Calendly for meeting management and events. Calendly doesn't have a integration with Zoho Calendar and vice versa. I was directed to Zapier for integration but it doesn't have an integration
                                • Map fields from module X to a lookup field in subform in module Y

                                  Hi there In the 1st screenshot attached, you can see a subform in myLeads module. You can see that there is a number already filled there - that is the 'Property ID' and it is a single line field. It is the 'Property ID' of an entry I have in another
                                • 🎄 Jingle, Mingle, and Automate: Spread Christmas Cheer with Zoho Desk Auto-Replies! 🎄

                                  Hello Everyone! Welcome to this week's episode of the Community Learning Series. Christmas is in the air, and I’m sure we can all feel the jingle and the mingle of the season! The folks at Zylker Techfix are no exception—they’re busy with holiday plans
                                • how to create a new line in string in Client Script?

                                  I want to show an alert using client script, I need to add a new line in String, I assume I can use \n\n inside a string, but unfortunately it doesnt work ZDK.Client.showAlert("First Line \n\nI expect this is in second line");
                                • Surely it's time Inline editing from views

                                  I think the first request I found for in-line editing from grids was approximately 12 years ago - that post was locked because it was suggested Zoho sheetview solved the problem. However, it's now 2024, and in-line editing from grids is just a basic expectation.
                                • Next Page