Spotlight series 01: Understanding User Roles in ShowTime

Hello everyone!

The ShowTime team believes that empowering our users, with better resources and techniques to use our product, helps them achieve greater productivity. With this in mind, So, here's our Spotlight feature post on "Understanding User Roles".

Zoho ShowTime is designed for your entire team. You can manage them from ShowTime's Admin Console and assign specific roles to each member. Understanding how each account privilege works helps users efficiently organize their trainers and utilize ShowTime to it's full potential.

Super Admin: This user is the head admin and owner of the account—the one who pays the subscription. A Super Admin has the freedom to designate admins, members, and trainers, and swap their roles at anytime.

The Super Admin can assign two different roles to the users and each role has varied privileges. Here's how each role functions:

1. Trainer: A user with this license has a remote attendee limit that's based on their subscription plan, along with access to the recording feature and detailed audience engagement analytics.

2. Admin: This role holds complete control over the Admin Console. They can conduct sessions, add new users to the organization, and change the roles of users at anytime. For instance, Jack the Admin can make Lucy a trainer today, a member tomorrow, or an admin the day after.

The number of trainers and admins in a portal is based on the Trainer Licenses available in the account. By default, 2 Trainer Licenses are offered as part of every subscription plan. To add more trainers or admins to your team, you can purchase Trainer Licenses as add-ons.

When the number of trainer licenses exceed the number of trainers in your organization (For eg. you purchased 5 trainer licenses and added 5 trainers, but downgraded to 3 trainer licenses and now have 2 excess trainers in your organization), you will be prompted to remove the excess trainers within a day.

The excess trainers will be chosen and downgraded to a member role based on their past and upcoming sessions, and the date of joining your organization.

Member: A user in this role can conduct remote sessions for up to five attendees (regardless of their subscription plan), but has no access to the session recording feature or detailed analytics.

Co-trainer: Co-trainers are people from your organization who can be added to your live remote sessions to act as moderators. They can assist you in answering questions, engaging your participants via chat, and even deliver a segment of the training session.

Guest trainer: ShowTime allows you to invite domain experts or external trainers as guest speakers directly to a training session. This helps you add a fresh perspective to your trainings, reach a wider audience, and enhance the learning experience offered to your trainees. Please note that guest trainers are speakers who are not part of your account portal (as opposed to co-trianers who are part of your ShowTime organization).

To learn more, click here. For any queries, write to us at support@zohoshowtime.com

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