I need make a test with emails, but there is some sandbox for to play?
Hi Zoho Team I need to test some email's campaing, so there is some possibility for to use a sandbox emals, for to work ?, or i need to use real emails in production? I need to define template and test it before activate a campaing, thanks in advanceHow do I view the time a user clicked or opened a campaign email?
I would find it very useful to know what time each user performed click or open actions on a campaign, but I can't seem to find that data anywhere. Is this something I can get access to? It would also be helpful if this data could be attached to the data that we push to our Zoho CRM (the Email Member Status Data), so that click/open time could be seen in a user's CRM lead profile. Thank you.Subscribe layout
Hi, where can I find the option to customize the general subscribe form in Zoho Campaign, connected to the subscribe form link from the merge tags?Unsubscribing from Campaigns / CRM
Hi, We have lists of people who we send campaigns out to, however when they unsubscribe from the email campaigns, they automatically get unsubscribed from receiving our emails from CRM/Zoho. Which is not ideal as we still need them to receive our emails?Can't get is to see the contacts.
I keep getting an error message that says “You cannot send or schedule this e-mail campaign as there are no contacts in the list/segment you've selected.” This is happening only with one specific group and I have recreated the list three times.Possible to define default font and size in Zoho Campaigns?
Is it possible to define a default font (font, size and colour) for the text, H1 and H2 in Zoho Campaigns? For example: In a campaign, I add a text block, and the text is automatically century gothic, size 11, grey (6f6f6e) by default? Thank you!HELP! I cant add campagn with deluge. ERROR 500
Hi, I try to add Campagn but i got error 500. My code: head = Map(); head.put("Authorization","Zoho-oauthtoken " + token); head.put("Content-Type","application"); listkey ="3zca9967dc594a810a86d3990cdefecbb2f9c3596561bef762abeb0fdecebbab89"); param =Do you classify "Accepts-All emails" as Bounced?
I seem to have a high percentage of bounced emails with Zoho Campaigns, even after cleaning my list with an outside service. We are in the B2B marketplace where statistics show that some 30% of B2B servers are set up to catch all. Does Zoho Campaigns classify all Accepts All emails as bounced, or only ones that truly are hard bounces? Thank you.Marketer's Space: The Power of Personalization - Crafting SMS Messages that Resonate using Zoho Campaigns
Hello Marketers, This week's Marketer's Space will focus on personalization, how it enhances customer engagement and retention, and how you can personalize your SMS content using Zoho Campaigns. What is Personalization?Personalization is tailoring yourEmail campaigns not being received
Rolled out our first email campaign on Zoho. Kept it small for the sake of trialing the campaign section, basically 85 address of people who signed up for a contest a trade show with a chance to win a Martin Guitar ... so basically voluntary sign upsAnchor links disappeared on campaign launch
Hi, I sent a test email to myself and all the anchor links worked. When I sent out the campaign, the recipients found the links were not working. I paused the campaign half-way through, cloned it and can see all my anchor links have gone. What has happened?How to integrate with custom ecommerce?
Hello, I'm seeing that you have added integrations with shopify and zoho commerce. However, my company has custom ecommerce site, and we would like to integrate too. Is it possible to add API to integrate custom ecommerce? Or maybe current Zoho Campaigns API has everything to integrate ecoomerce functions with custom website?Campaigns not Synching to CRM
Hi,anyone help .... Campaigns is no longer Synching to our ZOHO CRM, and i can't understand why. When I try and synch, it says our organisation is already synched- but on the main page it says it isn't... it's so confusing.. I've tried to follow all theHow to add View in Browser in the Zoho Campaign Emailer
Kindy assist how to add "View in Browser" in the Zoho Campaign Emailer. I used this tag $[LI:VIEWINBROWSER]$ but not working properly in our campaign.Not all of my lists I have added to "exclude" in Campaigns are being excluded only a select few.
I have three lists that I want to exclude from a campaign because they are not relevant to who I am targeting with this email campaign. When I select to exclude these lists only part of the list is being excluded. I know it is based on previous campaignMarketer's Space: A guide to SMS compliance and 10DLC registration
Hello Marketers, In our previous post, we explored the effectiveness and types of SMS campaigns. This week, Marketer's Space focuses on 10DLC registration: your key to compliant and impactful SMS campaigns. SMS compliance SMS compliance refers to followingHow to change the language of unsubscribe page
Hi, any news regarding the language adaption of the Unsubscribe button? Due to European and certain national legislations, we are obliged to localise the language. Many thanks, Barbarahow to create a Zoho Campaign
I am new to Zoho Campaigns and need a detailed, step-by-step guide on how to create a campaign. Could you please provide instructions on setting up a campaign from scratch, including how to design the email template, add contacts, and schedule the campaign?Can you embed video in email campaigns?
Hey guys, I'm new to Zoho Campaigns. Can videos be uploaded into the templates provided? We are currently looking to migrate from MailChimp to Zoho.Formatting Issues in Zoho Campaign Email
Hi there, I am seeing some formatting issues in emails sent through zoho campaigns. See the attached screenshot and email. The campaign is showing mixed fonts, in the test email. However, we are using same font style in our editor. We are nowhere usingIt seems like your sender domain/IP address is blacklisted.
My email is NOT blacklisted. I have tried to revalidate it but it still says it is blacklisted. I have used MX tools and it is not blacklisted. Please help!Button Email link
I am trying to use the "Button" template item to create a "Contact Us" button and need it to link to an email. There doesn't seem to be a way to do this. Can you help? NelsonNot All Emails Sent
Hi I have a list of 113 email, but when I sent the campaign only 77 were delivered, 1 bounced, why did it only send out 77 of the 113? ThanksError Code 1001 ?
I am trying to create a campaign with a new template I created, but I keep getting this message: We're sorry, but this looks like an error from our side. Please refresh your browser and try again in sometime. If the problem still persists, contact us at support@zohocampaigns.com. Do mention the error code as 1001 in your email. It will help us to solve this problem faste I tried to create it yesterday, and it didnt work. So I waited until this morning and I am still getting the same error. AnyoneMarketer's Space: Boost engagement and sales with SMS campaigns
Hello Marketers! SMS campaigns has recently become one of marketers' favorite features thanks to their high engagement rates and immediate reach. This week in Marketer's Space, we'll explore what SMS campaigns are and how they can significantly boostZoho Campaigns SMS Integration question
I'm trying to set up SMS messaging in Zoho Campaigns. I chose Clickatell as the SMS Gateway. I've registered our brand. Do I need to register a campaign just to get the API Key to integrate? We're not quite ready for a campaign yet and I was hoping toSchedule Day, Date and Time
Hi there, I am running an automation campaign with multiple drips. I would like to send an email on a particular date at a specific time. Example: Send drip should be sent automatically on 29th-May Thursday at 10:30 AM PST. - How to achieve it?Birthday minus 3 weeks trigger
I'm trying to set up an automated email that will be sent to a recipient 3 weeks before their birthday (which they've added when signing up). I've added a Date Field Trigger, but I don't see how I can force it be 3 weeks prior - any suggestions?Form templates vanishing
I'm just getting started with campaigns and my form templates keep on disappearing from my library. I first set up a form, and copied the code over to my website, then the next day it was gone. Assuming I'd made a mistake, I created a new one, and copiedEmails not sending in Zoho Campaigns and Marketing Automation
I was setting up a new email to send to our clients in Zoho Campaigns, and I sent a test message to check the formatting, but I never received the test email. I tried several emails in our account but none of them came into my inbox. I created and sentMail not being received from Zoho Campaign
Hi I sent a campaign out yesterday to our club membership, of which only 50% have been opened. Previously I felt this could be an issue of engagement, however it turns out many people are not receiving the emails. I can attest to it, as even I didn't receive the email from my own campaign (my personal address being a Yahoo account which never previously had issues receiving campaigns). We have asked people to check their spam etc, but it seems it cannot be explained this way. The campaign indicatesResponsive Problem
Hello I'm having a problem with the responsiveness of my campaign. I created my HTML file on my side. With a mobile version and a desktop version. The responsive is done via tags in the head. By importing my campaign in Zoho, the responsive doesn'tTip of the week 04 - Know about your recipients' 'prime open time.'
In today's market, the importance of customer behavior is astounding, with a vast amount of research and resources going into finding how customers make decisions. The process of persuading your customers to open your email and click on your call-to-action becomes easy when you understand the psychology behind their behavioral traits. Time to turn into a psychologist! Let's get to the basics—you want your emails to resonate well with your recipients. So, what's the primary thing involved here? It'sZoho Campaign Test Email Looks distorted
Hoping someone can help. I have created an email from a template in campaigns with images and text. It looks just the way i want it to in the campaign creator. So far so good. The issue arises when i send out a test email. The formatting is distorted. Text which was in a column below an image is now next to the image, and the 2 columns of images now appear as one long column. Can anyone advise on whats happening and how i can resolve this? Interestingly this happens when the test email is sentvideo is sent as attachment
Hello. I have been trying to link a Youtube video to my campaign. I sellect a word, add a lik to the video, preview & test the email. The things is that the video is sent as an attachment. I have already tried the merge video tag as well, but the same thing happens. I dont want people to receive the video as asn attachement. What can I do?Creating a contacts list in Campaigns based on Account segmentation
Hi, My client has accounts in CRM in various sectors. Within each account, there is a field stating which sector an account belongs to. We would like to create contact lists from accounts, based on the value of each sector to create relevant campaignsHow can I change the account for the sync between campaigns and CRM?
The account that is currently the active sync between campaigns and CRM is someone who is leaving. We need to change the account to another user, but we don't want to affect the sync in any way. How can I do this? Thanks!Zoho Campaigns won't let me send test email to a new recipient
Hi all, I am trying to send a test email of a campaign to a new recipient to see if they will recieve it properly in their email provider/domain. But Zoho says I have too many test email addresses and to choose from the existing list. There are a lotCoupon Campaign: Issued Coupon Report
When creating a coupon campaign, how do I export a list of issued coupons? I understand how to validate the coupons; however accepting the redemption codes is handled by a different system. If I'm unable to pull out a list of issued coupons, how can I instead populate coupons into ZOHO Campaign to issue (similar to a Mail Merge)?Zoho Campaigns app is not working
I am a Zoho One user and I am trying to access to Campaigns from the dashboard but is giving me errorNext Page
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Introducing the revamped What's New page
Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the mainBot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns
Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automatedAttention: Changes to 10DLC TCR pricing and new authentication requirements
Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. TheseUpdates to Auto-Upgrade in Zoho Campaigns
Hello everyone, We've rolled out a new update that slightly modifies how the auto-upgrade option in Zoho Campaigns works. Even if you hit the contact limit, this update ensures that your account is upgraded and that contacts are imported smoothly—withoutImportant Update: TRAI Mandates New SMS Header Format
Hello everyone, We have an announcement regarding a new regulation by the Telephone Regulatory Authority of India (TRAI) that affects all application-to-person (A2P) SMS services. Starting on May 6, 2025, TRAI has mandated that telecom service providers
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issue with image thumbnails not showing in Image Selector
We have been using Zoho Campaigns for over a year, maybe close to two years, and this issue just started happening in the last month. I wanted to wait to see if it would resolve on it's own, and it doesn't seem to be. The thumbnail images for all newRequest to Add Support for PDF Templates and More Flexibility in Email Editor
Hi Zoho Campaigns Team, I hope you're doing well. I wanted to share some feedback and request a few improvements in the Email Template feature of Zoho Campaigns. Right now, we can create email templates using the HTML editor, which is helpful. But we’reMake CAMPAIGNS email look as simple as possible
Hi there I'm trying to make my Campaigns email look as much like a normal email as possible. I'm a bit stuck with the "justification" of the email email block. Can I LEFT JUSTIFY the "whole email" to make it look "normal"? (Please see screenshot attached)Merge Tags Output Incorrect Placeholder Text After CRM Sync
Hi everyone, I’m experiencing an issue with merge tags in Zoho Campaigns after last sync of contacts and leads from Zoho CRM (days before everything worked perfectly). Here’s the situation (seems like a default configuration in Campaigns) : My leads have
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Sticky Posts
Marketer's Space - Going beyond basics: Smarter ecommerce marketing with Zoho Campaigns
Hello Marketers, Welcome back to this week's Marketer's Space. In the last post, we discussed the basics of email marketing and how to get started with email marketing in ecommerce. In this part, we'll dive much deeper into some other advanced featuresMarketer's Space - Why email marketing matters in ecommerce (and how to get started with Zoho Campaigns)
Hello Marketers, Welcome to this week's Marketer's space post. Today, we'll discus why email marketing matters in ecommerce businesses. Running an online store is exciting but challenging. If you're running an online store, you've probably experiencedMarketer's Space: Targeted messaging : Leveraging Zoho Campaigns for Effective Communication
Hello Marketers, Welcome back to Marketers’ Space! Targeted messaging ensures your communication reaches the right audience - boosting engagement, conversions, and overall campaign success. In this post, we’ll be looking at targeted messaging to createMarketer’s Space – Automate Subscription Management for CRM Contacts Using Workflows in Zoho Campaigns
Hello, marketers! Welcome back to Marketer’s Space. In this week’s post, we’ll look at how to simplify subscription management using Workflows for contacts synced from Zoho CRM in Zoho Campaigns. There are multiple ways to assign topics to your contacts:Marketer’s Space: Supercharged Workflow with Zoho CRM Integration
Hello Marketers! Welcome back to another post in Marketer’s Space. Today, we’ll explore how integrating Zoho CRM with Zoho Campaigns can help you create smarter, more personalized Workflow. In this post, we’ll look at a specific use case to demonstrate
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