Zoho FSM Extension for Zoho CRM: Synergize Your Sales and Service Teams
The Zoho FSM for Zoho CRM is an extension that augments the utility of Zoho FSM and Zoho CRM and enables the sales and service teams to work closely. It is another significant addition to the diverse feature set offered by Zoho FSM. Read on to find out
Join us for the Zoho FSM Product Tour Webinar
Hi everyone! We are excited to announce the Zoho FSM Product Tour webinar. Field service businesses are often trying to juggle operational efficiency, customer delight, and profitability. With customers accustomed to speed and convenience, most businesses
Introducing Zoho FSM, the end-to-field service management platform!
We are excited to introduce Zoho FSM, a powerful, one-stop field service management platform! Zoho FSM caters to service businesses, especially those with extensive and diverse field teams. These include service providers in industries like home services,
Parts - Order Statuses & Tracking
We have been using FSM for the past week. I see that it's missing a VERY important area when dealing with On-Site installations\Service. Part Tracking & even statuses. Most of the times we need to order equipment for the workorder. Based on when the equipment
FSM integration with CRM
When will the FSM integration with CRM be completed.
FSM integration with Books
Is this already added to the current release? Does FSM pull in my book's products & services?

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Announcements
WhatsApp Enhancements to Boost Customer Engagement
We're excited to introduce a series of powerful enhancements to the WhatsApp integration in Zoho FSM, making customer interactions faster, smarter, and more actionable—right from your Zoho FSM interface. Here’s a quick rundown of what’s new: Try It Out
Introducing Video Tutorials for the Zoho FSM Mobile App
We’re excited to announce the launch of our brand-new video tutorials for the Zoho FSM Mobile App—designed painstakingly to help your field agents get up to speed in no time! Whether you're brand new to the Zoho FSM mobile app or just need a quick refresher,
Ensure Consistent Service Delivery with Comprehensive Job Sheets
We are elated to announce that one of the most requested features is now live: Job Sheets. They are customizable, reusable forms that serve as a checklist for the services that technicians need to carry out and as a tool for data collection. While on
Use Zoho Flow to Supercharge your Zoho FSM Integrations
We are thrilled to announce that Zoho FSM is now included in Zoho Flow - Zoho’s powerful no-code integration platform. With this, you can connect Zoho FSM with your most-used applications—without requiring technical expertise. What does this offer? Zoho
Smart Scheduling via Agent Confirmation
We’re excited to introduce a smarter and more streamlined way to manage dispatched service appointments in Zoho FSM! Feature Highlights Field agents can now approve or reject service appointments assigned to them—helping reduce unnecessary workload and

Most Discussed Topics
First day of trying FSM in the field.
What we found. 1. with out a network connection we were unable to start a service call? 2. if you go to an appointment and then want to add an asset it does not seem possible. 3. disappointed not to be able to actually take a payment from within the app
No Zoho Support Response in Months
I want to say that I love Zoho FSM, Books, and CRM, but the support is scary bad. About 2-3 months ago, I emailed Zoho FSM support with two specific issues I needed help with, and I have still not received one single response. I also submitted a support
So we ran with it for the week
In our company i bit the bullet and ran with FSM for a whole week. Service calls, deliveries and surveys. Covering about 30-120 miles a day to domestic properties. Loved the appointment list and satnav integration. Loved the timer to measure the appointments.
Service locations are tied to contacts?
Trying the system out. And what I discovered is that it seems that the whole logic of the app is, I'd say, backwards. There is a Customer - a company. The company has contact persons and service locations can be associated with different contact persons.
Allow instruction field in Job Sheets
Hello, I would like to know if it is possible to have an instruction field (multi line text) in a job sheet or if there is a workaround to be able to do it. Currently we are pretty limited in terms of fields in job sheets which makes it a bit of a struggle