Workspaces are 'virtual spaces' which are dedicated to a service or a group of services. Let's say you have a salon chain which is spread across various cities like New York City, Austin, Los Angeles, and so on. Each city can be considered a workspace, and all the salon centres in New York City can be grouped in a workspace called "New York".  All services belonging to a particular workspace will have the same set of settings. For example - notifications, policies, cancelations, rescheduling, booking page settings, and so on, will apply to all your salon services which you group in the "New York" workspace.

When you  set up a Bookings account for the first time, you are required to create a workspace as a part of your account creation. Therefore, the first workspace in your account is created while creating the Bookings account.

Note: Changes in pricing plan will impact the number of Workspaces that can be added for new users starting out on or after July 10, 2020, based on the subscription plan that they hold with Zoho Bookings.