Attachment limits | Online Help - Zoho CRM

Attaching documents to emails

In Zoho CRM, you can upload attachments in various places. You can upload attachments in the following:

  • Individual records in CRM
  • In individual emails
  • In the email templates

There are file size limits based on where you upload the attachments. Also, the space taken up by the attachments is included in the total space storage space provided in Zoho CRM. See Also Storage Space.

Attachment Limit in Individual Records

In each record, you can attach documents up to a total size of 100MB. You can upload a single file or multiple files, but the total size of each file should not exceed 10 MB.

Attachment Limit in Email Templates

In each email template, you can attach up to 10 files and the total file(s) size should not exceed 3 MB. When you use the email template to send multiple emails, the attachment size will not be multiplied and calculated for the storage space. The attachment is counted only once for your storage. For example, you have an email template with 1MB attachment. When you use this template to send emails to 5 records, the document attached is not counted on your storage 5 times, i.e. 5MB (1X5). Only the document(s) attached to the template is considered for storage.

Apart from this, while sending individual emails using the email template, you can attach files based on the email attachment limit given below.

Attachment Limit in Emails

While composing emails you can send files based on the attachment limit. The attachment limit varies based on your Zoho CRM Edition .

SEE ALSO

    Create. Review. Publish.

    Write, edit, collaborate on, and publish documents to different content management platforms.

    Get Started Now


      Access your files securely from anywhere

        Zoho CRM Training Programs

        Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

        Zoho CRM Training
          Redefine the way you work
          with Zoho Workplace

            Zoho DataPrep Personalized Demo

            If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

            Zoho CRM Training

              Create, share, and deliver

              beautiful slides from anywhere.

              Get Started Now


                Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                BOOK A SESSION





                            Quick Links Workflow Automation Data Collection
                            Web Forms Enterprise Begin Data Collection
                            Interactive Forms Workplace Data Collection App
                            CRM Forms Customer Service Accessible Forms
                            Digital Forms Marketing Forms for Small Business
                            HTML Forms Education Forms for Enterprise
                            Contact Forms E-commerce Forms for any business
                            Lead Generation Forms Healthcare Forms for Startups
                            Wordpress Forms Customer onboarding Order Forms for Small Business
                            No Code Forms Construction RSVP tool for holidays
                            Free Forms Travel
                            Prefill Forms Non-Profit

                            Intake Forms Legal
                            Mobile App
                            Form Designer HR
                            Mobile Forms
                            Card Forms Food Offline Forms
                            Assign Forms Photography
                            Mobile Forms Features
                            Translate Forms Real Estate Kiosk in Mobile Forms
                            Electronic Forms

                            Notification Emails for Forms Alternatives Security & Compliance
                            Holiday Forms Google Forms alternative  GDPR
                            Form to PDF Jotform alternative HIPAA Forms
                            Email Forms
                            Encrypted Forms
                            Embeddable Forms
                            Secure Forms
                            Drag & drop form builder
                            WCAG

                              Create. Review. Publish.

                              Write, edit, collaborate on, and publish documents to different content management platforms.

                              Get Started Now




                                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                    Manage your brands on social media


                                                      • Desk Community Learning Series


                                                      • Digest


                                                      • Functions


                                                      • Meetups


                                                      • Kbase


                                                      • Resources


                                                      • Glossary


                                                      • Desk Marketplace


                                                      • MVP Corner


                                                      • Word of the Day


                                                      • Ask the Experts


                                                        Zoho Marketing Automation

                                                          Zoho Sheet Resources

                                                           

                                                              Zoho Forms Resources


                                                                Secure your business
                                                                communication with Zoho Mail


                                                                Mail on the move with
                                                                Zoho Mail mobile application

                                                                  Stay on top of your schedule
                                                                  at all times


                                                                  Carry your calendar with you
                                                                  Anytime, anywhere




                                                                        Zoho Sign Resources

                                                                          Sign, Paperless!

                                                                          Sign and send business documents on the go!

                                                                          Get Started Now




                                                                                  Zoho TeamInbox Resources



                                                                                          Zoho DataPrep Resources



                                                                                            Zoho DataPrep Demo

                                                                                            Get a personalized demo or POC

                                                                                            REGISTER NOW


                                                                                              Design. Discuss. Deliver.

                                                                                              Create visually engaging stories with Zoho Show.

                                                                                              Get Started Now









                                                                                                                  • Related Articles

                                                                                                                  • Attaching Documents from Zoho Docs

                                                                                                                    Zoho CRM now makes it possible to attach files from Zoho Docs. With this feature, you can avoid the hassle of downloading files. You can share Spreadsheets, Presentations, and Documents and they can be collaborated in real time. You can share ...
                                                                                                                  • Compose, Organize and Configure Emails

                                                                                                                    Zoho SalesInbox lets you compose and send an email to your leads, contacts and others easily. Following are some useful features in SalesInbox with respect to composing an email. When you compose your email, SalesInbox suggests contacts and leads ...
                                                                                                                  • Email Limits

                                                                                                                    In Zoho CRM, you can either send bulk emails or individual emails. Following are the limits for sending emails based on your account's Edition. Please note that email limits will be set based on the organization's time zone. Mass emails and emails ...
                                                                                                                  • FAQ: Working with Emails

                                                                                                                    How do I add a signature to all my outgoing emails? You can add a signature to all your outgoing emails. To customize your Signature: Navigate to Setup > Channels > Email > Email Configuration. In the Compose Settings (Email Configuration), scroll ...
                                                                                                                  • Frequently asked questions on Emails in Zoho CRM

                                                                                                                    How can I view the status of emails sent or received in my CRM account? A CRM user can view the status of emails sent or received to the customers on the record detail page under the Emails related list. What are the different email delivery status ...
                                                                                                                    Wherever you are is as good as
                                                                                                                    your workplace

                                                                                                                      Resources

                                                                                                                      Videos

                                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                      eBooks

                                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                      Webinars

                                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                      CRM Tips

                                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                                        Zoho Show Resources