Attachment limits | Online Help - Zoho CRM

Attaching documents to emails

In Zoho CRM, you can upload attachments in various places. You can upload attachments in the following:

  • Individual records in CRM
  • In individual emails
  • In the email templates

There are file size limits based on where you upload the attachments. Also, the space taken up by the attachments is included in the total space storage space provided in Zoho CRM. See Also Storage Space.

Attachment Limit in Individual Records

In each record, you can attach documents up to a total size of 100MB. You can upload a single file or multiple files, but the total size of each file should not exceed 10 MB.

Attachment Limit in Email Templates

In each email template, you can attach up to 10 files and the total file(s) size should not exceed 3 MB. When you use the email template to send multiple emails, the attachment size will not be multiplied and calculated for the storage space. The attachment is counted only once for your storage. For example, you have an email template with 1MB attachment. When you use this template to send emails to 5 records, the document attached is not counted on your storage 5 times, i.e. 5MB (1X5). Only the document(s) attached to the template is considered for storage.

Apart from this, while sending individual emails using the email template, you can attach files based on the email attachment limit given below.

Attachment Limit in Emails

While composing emails you can send files based on the attachment limit. The attachment limit varies based on your Zoho CRM Edition .

SEE ALSO

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Attaching Documents from Zoho Docs

                                                                                                                Zoho CRM now makes it possible to attach files from Zoho Docs. With this feature, you can avoid the hassle of downloading files. You can share Spreadsheets, Presentations, and Documents and they can be collaborated in real time. You can share ...
                                                                                                              • Compose, Organize and Configure Emails

                                                                                                                Zoho SalesInbox lets you compose and send an email to your leads, contacts and others easily. Following are some useful features in SalesInbox with respect to composing an email. When you compose your email, SalesInbox suggests contacts and leads ...
                                                                                                              • Email Limits

                                                                                                                In Zoho CRM, you can either send bulk emails or individual emails. Following are the limits for sending emails based on your account's Edition. Please note that email limits will be set based on the organization's time zone. Mass emails and emails ...
                                                                                                              • Frequently asked questions on Emails in Zoho CRM

                                                                                                                How can I view the status of emails sent or received in my CRM account? A CRM user can view the status of emails sent or received to the customers on the record detail page under the Emails related list. What are the different email delivery status ...
                                                                                                              • FAQs: Mass Emails

                                                                                                                1. How do I send mass emails from CRM using my SMTP server? Mass emails can be sent via your SMTP servers using email relay. To set up email relays, you will have to connect your SMTP server with the Zoho CRM server. To configure email relay settings ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources