Facebook - Frequently Asked Questions

Facebook - Frequently Asked Questions

Can I manage multiple Facebook pages with Zoho Social?
You can manage multiple Facebook Pages by setting them up as separate brands in Zoho Social. Brands can help you group social media accounts for different business entities. Each brand can include one each of the following supported channels: Facebook Page, X Profile, Instagram Business Profile, LinkedIn Company Page, LinkedIn Profile, Google Business Profile Listing, Pinterest Profile, Mastodon Profile, Threads Profile, Bluesky Profile, YouTube Channel; WhatsApp Business Account, Telegram Business Account integrations on Inbox. 
Can I publish to a Facebook group on Zoho Social?
No, the API for Facebook Groups for all third-party social media management applications has been discontinued by Meta. So, Facebook Groups is not available on Zoho Social. You won't be able to publish and schedule posts, and view any post deatils under the Posts tab. 
Why can't I publish posts to my Facebook Profile?
You cannot publish to your Facebook Profiles because Facebook has restricted API access to third-party social media tools like Zoho Social from using this functionality. 

Info
Zoho Social supports publishing on Facebook Pages only.
After connecting a Facebook page to Zoho Social, will I be able to access older posts?
When you first connect your Facebook page, Zoho Social imports data from the past 30 days. From then on, Zoho Social aggregates all the data from your Facebook page in real-time. For example, if you connect your Facebook page on May 1st, you'll see data going back to April 1st.
Why am I unable to open Zoho Social integration on my Facebook business settings?
Facebook often prevents users from making frequent changes to their apps under Business Integration. Here's a quick work-around that can help you manage permissions for Zoho Social on Facebook.

Here's how you can update permissions for Zoho Social on Facebook:  
  1. Log in to Facebook and access Business Integrations

  2. Click Remove next to Zoho Social.

  3. You will then see a pop up asking if you'd like to send a notification to Zoho Social about this, select that and click Remove.

  4. Go to your Social dashboard, you'll see an alert under Brand Health "Oops! Your Facebook Page needs to be reconnected".

  5. In case the Reconnect option is not available here, go to Settingd from your Home screen and click on Social Channels.

  6. Click on Reconnect next to your Facebook Page and proceed to reconnect Social with Facebook.
Why am I not able to connect my Facebook Page to Zoho Social?
Sometimes when you are unable to connect your Facebook Page to Zoho Social, updating the Business Integrations manually on your Facebook account might be of help. Here's how you can do that.
  1. Log in to Facebook and switch to your admin profile by clicking the profile photo at the top-right corner.
  2. Go to Settings & privacy -> Settings -> Business integrations.
  3. Click View and edit next to Zoho Social.
  4. Tick all the required permissions for your Facebook Page.
  5. Click Save. 
  6. Click View and edit once more to review the provided permissions.
Once these steps are done, try reconnecting the Facebook Page again to Zoho Social. If you still face issues while connecting, please reach out to support@zohosocial.com. 
How do I reconnect my social channels?
In cases where your network's token has expired, you've changed the password of your social account, or there have been changes in the API permissions between Zoho Social and the network, reconnecting the specific channel will help resolve the issue. Access tokens for Facebook, Instagram, and LinkedIn have a 60-day lifespan based on the network's design. Once this period expires, you'll need to reconnect the channels to continue using them in Zoho Social.
To reconnect your social channels, follow the steps below:
  1. Tap Settings on your dashboard.
  2. Click on Social Channels under Brand Settings.
  3. Click Reconnect next to the channel you want to reconnect.
Why is there a mismatch in the 'Total followers' metric between my Facebook page and Zoho Social?
The 'Total followers' is a metric available under the Brand health section for connected social media networks. This metric, specific to your Facebook page, stands for the total likes received for your page, rather than the follower count. This issue arises due to Meta's API limitations.

However, we are actively trying to bring a workaround to display the total followers count on Zoho social soon. In the meantime, please explore audience reports for a detailed analysis on how your page likes are progressing in comparison with your audience.