CRM Plus | Desk | Knowledge Base

Desk
What actions can a light agent perform in Desk?
Light agents can: View tickets, accounts, contacts, articles, activities, reports, and dashboards. View Company, Products, Personal Settings (except signature), and Support Contract details under Setup. Leave private comments ...
How do I add a light agent in Desk for Zoho CRM Plus?
1. Access the Desk application in Zoho CRM Plus. 2. Click the Setup icon on the top bar. 3. Click Agents under Users and Control in the Setup landing page. 4. Click New Agent in the top-right corner of the Agent List page. You can also click the ...
Who are light agents in Desk?
Light agent is a profile which restricts the permission of users in Desk. It can be assigned to users who are not part of the customer support team. Light agents can support full-time agents by adding private comments to their tickets, which can only ...

Desk