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• Recent Topics

• Why is Zoho Mail support so lousy?

  This is not the first time I voiced out about this, the first time was 2 months ago https://help.zoho.com/portal/en/community/topic/what-the-actual-fk-is-wrong-with-zoho-mail-support where I had to follow 7 times in the span of 2 months to get a (unhelpful)

• Power of Automation :: Add Note to a Linked CRM Deal

  Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate

• CRM Mail-Sharing issue | Public sharing vs. defined sharing roles

  Hi, While the issues surrounding mail-sharing rules have been discussed in this forum before, I couldn't quite find an answer to my specific problem and was hoping for input (and ideally a solution). For the sake of making my argument, lets use the following

• Tip of the week #45 -Mark threads as duplicate.

  Are duplicate emails cluttering up your team’s inbox and causing confusion? When a customer sends the same email to different addresses, it often ends up in multiple inboxes — creating duplicate conversations and extra work. Use the Mark as duplicate

• Weekly Bug: Related Record Bug,

  Hi Zoho, Weekly bug. As an admin, why I don't have authority to enter to a lookup module? It states it is an internal error. I reserved your developer for other issues at earliest 3 Mar..

• Zoho Mail Import is Not Working currently - Why?

  I have just signed up with Zoho Mail and have attempted to import my emails from my previous client (Microsoft) I had to purchase a good PST to EML converter, This works as it should but, when it comes to importing into ZOHO Mail, it imports all the emails

• Zoho CRM Deluge - Converting a whole number like 10000 to £100.00

  I have written a script that takes data from our payment provider and enters it in to a custom module. The payment provider provides the amount paid data in an unformatted state (for example: £130.00 is sent as 13000). My issue is, when a customer pays

• Product Updates in Zoho Workplace applications | Jan 2025

  Hello Workplace Community, We are excited to announce the release of new features and enhancements across all Workplace Products this January. Let's check them out: Zoho Mail OAuth Identity Verification for SecurePass Email Access With the latest update

• The Social Wall: February 2025

  It felt like February flew past us so quickly, but not without some highlights worth sharing! Let's take a look at what was happening in Social the past month. Create and organize publishing groups If you’re a business or agency managing multiple brands,

• Inconsistency Between UI and API for Future Status Subscription Start Date

  Hi Zoho Team, I noticed an inconsistency in how the start date is displayed for future status subscriptions in Zoho. The UI shows one start date, while the API response seems to return what looks more like the activation date (ActivateDate). Could you

• Introducing bot filtering for accurate analytics

  Update : This feature has been revamped. For the most current information and improved functionalities, please visit the updated version here. Dear Zoho Campaigns Users, We're happy to introduce bot filtering to enhance the accuracy of your email campaign

• Marketing Automation and Task Management

  I am new to Zoho and I am trying to build out journeys for prospects during the sales cycle. Maybe I am not in the right place but I am seeking to create a journey of 15 touches that spans 6 weeks (this part is not hard), that consist of emails, texts,

• I cant elevate to admin mode with a remote pc using windows 11 home, first shows agent relaunching never finish so i reload assist webpage then says "Unable to Elevate to Admin mode due to an active

  I cant elevate to admin mode with a remote pc using windows 11 home, first shows agent relaunching never finish so i reload assist webpage then says "Unable to Elevate to Admin mode due to an active concurrent session running in Admin mode on this c

• Request for Information on Zoho Desk Webhooks Availability and Security

  Hi Team, We need some information regarding Zoho Desk webhooks. Could you please provide details on the following: Event Order Guarantee: Does Zoho guarantee that Desk events will always be processed in the exact order they occur? For example, if two

• Closing multiple ticket in Zoho Desk

  Good day! Im trying to close a multiple ticket. For example: When Ticket #3 is received. Ticket #1, #2, and #3 will automatically close. Can anyone help? Thank you!

• Unmapped fields in a Zoho Writer Merged document with Fillable Fields

  Hi! My business has some document complexity. I have figured out how to set up a document to merge fields from Zoho Forms, and added fillable fields. I have an error of 3 Unmapped Fields. I see the codes for the fields, which are a sequence of numbers

• Formatting/Justifying Subforms in Canvas

  Hi! This community has been so helpful! Hoping somebody can also help me with this Canvas design issue -- I don't see any option to customize the column width or justify the text in a Subform within Canvas? As you'll see attached, I have a "date" column

• does Zoho table allow inviting guests to specific records?

  these could be people outside the team, like a customer or contractors. and as guests, they can be allowed to see the content of that record and add comments or upload images - basically collaborate on that record. is this possible?

• Lite user for CRM

  Is there a lite user for CRM? I currently have users on full CRM plus licenses to just go in and view things, they never edit anything and are maybe in Zoho a few minutes at a time, it just seems a super expensive license for little usage

• Automating Custom Web Link Messages to Customers via Instant Messaging in Zoho Desk

  Hello, I am looking for assistance with Zoho Desk's Instant Messaging feature. Is there a way to automate the sending of a custom web link to customers every day at 6:30 PM? Any guidance or suggestions on how to achieve this would be greatly appreciated.

• How to Assign Tickets Based on the "To" Address in Zoho Desk

  Hi everyone, I have multiple support email addresses forwarding incoming messages to Zoho Desk, where tickets are automatically created. I would like to assign tickets to specific agents based on the original "To" address that received the email. However,

• Creating event in Outlook calendar from project is not formatting the date correctly for 'All Day' events

  As you can see here, Flow is meant to be formatting the date like yyyy-MM-ddT00:00:00 for an 'all day' calendar event in Outlook. Note specifically that it is meant to append the date with 'T00:00:00'. But this is not happening, it is only formatting

• [HELP] My PageSense Data Is Not Accurately Reporting Zoho Sites Data.

  I have been running a Zoho Site and connected to Zoho PageSense. The data is insanely off. My Zoho Sites shows 2,219 Session Count for February 2025. My Zoho PageSense shows 15 Visitors for February 2025. What is going on that is preventing my Zoho PageSense

• Pivot report with SUM for months and AVG across months

  Hi I am looking to create what I think should be a simple report but I cannot seem to get it right. I have a table filled with Expenses spanning multiples months. I want to create a Pivot report (or something that works) where each month is displayed

• Move Soho Site from shop.mydomain.com to mydomain.com/shop

  Is it possible to have my shop as a "subfolder" (mydomain.com/shop) rather than a subdomain (shop.mydomain.com)

• [HELP] My PageSense Data Is Not Accurately Reporting Zoho Sites Data.

  I have been running a Zoho Site and connected to Zoho PageSense. The data is insanely off. My Zoho Sites shows 2,219 Session Count for February 2025. My Zoho PageSense shows 15 Visitors for February 2025. What is going on that is preventing my Zoho PageSense

• How to customise the description of a lookup field

  Hi everyone! I have a lookup field for "related Quote", when I open the popup it shows only the descriptions of the quotes, is there a way to add more attributes? I'd like to show "quote number + description" Thanks in advance!

• Adding a new project with Template, the end date does not reflect.

  Hi,  Using the API {POST  /portal/[PORTALID]/projects/} it all works perfectly. Once howevery a template ID is introduced, suddenly the end_date is not reflective in ZOHO projects. There are no errors returned and it works perfectly besides the end date

• [Free Webinar] Learning Table Series - Creator for the Manufacturing Industry

  Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. Each month highlights a specific sector, and this time our focus is

• Include Category in Blog Feed or Blog List Element

  Hi Zoho Sites team, I've been experimenting creating a dynamic list of blog posts. The idea is that I have an Events page on my site which shows only the blog posts with the "Event" category. I've followed the instructions for "How do I list the latest

• Copy a File Upload field from one module to another

  We have a file upload field on a custom module named "Attachment". We want to use a Deludge function that copies this field and adds it to a file upload field on the Account module. The account level field is also called "Attachment". Here's a sample

• Community Digest Febrero 2025 - Todas las novedades en Español Zoho Community

  ¡Hola, Español Zoho Community! Febrero ha estado cargado de novedades y mejoras en las aplicaciones de Zoho. Seguimos ampliando nuestra comunidad con eventos y recursos que os ayudarán a sacar el máximo partido a vuestras suscripciones de Zoho. Descubramos

• Can send emails but not receive them

  Hello. I can send emails but cannot receive them from 8 hours ago. Please, I need your help to fix it! My domain is cuidatusaludemocional.com Regards

• Hiding Participant Quantity And List On Zoho Meeting/Webinar

  I need to make webinars to my students; but don't want them to see how many people attended and who attended. Is there any way to hide these details from attendies?

• Campaña suspendida

  Buen día, La presente es para solicitar su colaboración, teniendo en cuenta que estamos realizando una segunda campaña, pero ahora aparece en revisión " Nuestro equipo supervisor del cumplimiento normativo necesita información adicional sobre su dirección

• Adding More Lookup Fields

  I have a section where we look up suppliers and it pulls in 7-8 lines of information about them, them merges into a document. We can only look up 5. Is there a way to do this in Workflow? It looks like merged documents can't read Lookup fields.

• Attach Subform images from Zoho Creator to CRM Module

  Good afternoon eveyone. I am having a difficult time trying to find a way to attach a subform image from a creator app to a CRM module. I have tried so many ways that I don't even know which way was on the right track because none of them worked. If anyone

• Campaigns - Can not authenticate domain

  I am trying to authenticate my domain in Zoho Campaigns and I am receiving this message:  This domain has already been verified in another account. If you'd still like to use it for this account, please contact support (at) zohocampaigns (dot) com for further assistance. When I was first looking at Zoho I signed up for a Zoho One trial account. In this account I tried many of the apps. After the trial I decided that for now Zoho One is more than I need as I am a freelancer/small business.  I deleted

• Caixa de saída bloqueada. Como desbloquear?

  Olá, meu e-mail isabela.celli@sivirino.com está com a caixa de saída bloqueada. Não consigo enviar e-mails. Acredito que tenha sido porque mandei o mesmo e-mail para várias pessoas, pedindo uma cotação de serviço. Vocês podem desbloquear para mim? Quantos

• Zoho Mails Go to Spam or Junk to the Client

  Hello, We are using Zoho from quite some time, one issue which we always face is at times the mails land up in the junk folder of the clients. This is a grave issue and needs a fix once and for all. Please let us know how to put and end to this. Thank

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