How does Zoho handle support operations for our EU users?

How does Zoho handle support operations for our EU users?

Dear Zoho users,
We have some news and reminders about how we handle support operations for Zoho users in the EU Data Center. This is part of our broader commitment to ensuring GDPR compliance and providing secure data handling for all users.

We'd like to encourage all our EU users to make the best use of the dedicated support team by using
https://help.zoho.eu to submit support requests. This will connect you directly with our EU-specific support team and help ensure that EU users can track progress and get issues addressed promptly.

Below is the list of Zoho products with their respective support addresses for EU users:

Product
Support Mail
Product
Support Mail

Zoho CRM
support@eu.zohocrm.com
Zoho Recruit
support@eu.zohorecruit.com
Zoho Desk
support@eu.zohodesk.com
Zoho People
support@eu.zohopeople.com
Zoho Campaigns
support@eu.zohocampaigns.com
Zoho Creator
support@eu.zohocreator.com
Zoho Mail
support@eu.zohomail.com
Zoho Analytics
support@eu.zohoanalytics.com
Zoho Forms
support@eu.zohoforms.com
Zoho Flow
support@eu.zohoflow.com
Zoho SalesIQ
support@eu.zohosalesiq.com
Zoho Vault
support@eu.zohovault.com
Zoho Projects
support@eu.zohoprojects.com
Zoho Finance Plus
support@eu.zohofinanceplus.com
Zoho Cliq
support@eu.zohocliq.com
Zoho Connect
support@eu.zohoconnect.com
Zoho PageSense
support@eu.zohopagesense.com
Zoho Survey
support@eu.zohosurvey.com
Zoho Social
support@eu.zohosocial.com
Zoho Sign
support@eu.zohosign.com
Zoho Writer
support@eu.zohowriter.com
Zoho Bookings
support@eu.zohobookings.com
Zoho Assist
support@eu.zohoassist.com
Zoho Backstage
support@eu.zohobackstage.com
Zoho WorkDrive
support@eu.zohoworkdrive.com
Zoho Sites
support@eu.zohosites.com
Zoho Commerce
support@eu.zohocommerce.com
Zoho Sprints
support@eu.zohosprints.com
ServiceDesk Plus
support@eu.zohoserviceplus.com
Zoho Meeting
support@eu.zohomeeting.com
Zoho ZeptoMail
support@eu.zeptomail.com
Zoho Webinar
support@eu.zohowebinar.com
Zoho TeamInbox
support@eu.zohoteaminbox.com
 
 

With dedicated support for EU users, we want to emphasize that our standard support policy remains unchanged across Zoho.

Here are the answers to common questions you may have about the transition to using the EU support addresses:  
What happens to the tickets in the IN data center?
The closed tickets will continue to stay in the IN data center. Users can log in at https://help.zoho.com and refer to them whenever needed. If one of these tickets is reopened, the support team's response will be sent from the same portal.

What happens if EU users submit tickets to non-EU support?
If a user in the EU data center creates a new ticket via https://help.zoho.com or a non-EU support email, the ticket will be forwarded to https://help.zoho.eu and the dedicated EU support email. The non-EU ticket will be automatically closed, and the EU team will provide support.  

Going forward, please connect with us through the respective EU support emails listed above.
Thank you,
Zoho's EU Support team

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