Tip #1: Cómo importar tus contactos a Bigin

Tip #1: Cómo importar tus contactos a Bigin

Tips and Tricks #1 para Bigin by Zoho CRM, por Alejandro Mora
¡Hola usuarios!

Hoy iniciamos una nueva serie de Tips and Tricks, esta vez sobre uno de nuestros productos más intuitivos, Bigin. ¡Bienvenidos a los Tips and Tricks de Bigin by Zoho CRM!

El uso de herramientas de gestión de clientes, oportunidades y procesos de venta se ha convertido en una parte esencial y fundamental dentro del buen funcionamiento de cualquier empresa que desee comercializar sus productos. Normalmente, este tipo de herramientas suele recibir el nombre común de CRM (Customer Relationship Management).

No todos los CRM son iguales ni todos los CRM solucionan los mismos retos que como empresa te puedes llegar a plantear durante tu actividad. Es por ello que, a la hora de elegir una herramienta, es importante que conozcas bien en detalle todos los aspectos que puede ofrecerte, cómo se compenetra con tus objetivos y cómo los puede potenciar para asegurar el éxito de tu organización.

Tip #0 ¿Qué pasa con mis clientes?

Para poder alcanzar los éxitos de tu empresa tenemos que empezar por la génesis de todo, tus clientes. Sin ellos nada es posible y sin ellos poco puedes hacer como compañía. 

Existen infinidad de métodos para conseguir nuevos clientes y potenciales clientes con sus contactos correspondientes. Y aunque a primera vista parece algo positivo es en cierta medida un regalo envenenado. Tarjetas de presentación, correos electrónicos, contactos en LinkedIn, llamadas telefónicas, reuniones en eventos, seminarios, amigos de amigos... Todo esto son fuentes diferentes de información con las que poco a poco vas construyendo tu cartera de clientes pero observarás que cada uno puede venir de una parte muy diferente. Esto puede hacer que acabes teniendo decenas de ficheros con contactos que en muchos casos puede que estén duplicados y te acabe restando eficiencia en tus negocios. Otro problema es que con diferentes archivos no tendrás una imagen completa de cuál es la situación del cliente y si tienes algún acuerdo próximo a cerrar.

Tip #1 Cómo importar mis clientes a Bigin

Para ello, Bigin by Zoho CRM es una de las mejores soluciones en el mercado. Con su capacidad de poder importar contactos desde prácticamente cualquier fuente de origen, Bigin te permite tener centralizados todos tus contactos y poder establecer un seguimiento de los mismos para poder cerrar tratos (pero esto te lo explicaremos en el siguiente Tip).

Para poder importar los contactos primero de todo debemos ir a la sección de contactos y en la esquina derecha pinchar en la flecha y seleccionar la opción Importar Contactos.




Aquí tendrás que subir todos los archivos en hojas de cálculo en los que tienes tus contactos. Si este no es el caso, no te preocupes, ya que te facilitamos un fichero de ejemplo para que puedas llevar a cabo la importación de manera óptima.

Una vez completado el proceso, podrás personalizar los últimos detalles para tener todo listo para ponerte manos a la obra.

Esperamos que os haya gustado este primer Tip y la serie de consejos sobre cómo utilizar Bigin by Zoho CRM que empezamos hoy. Esperemos que os sorprendan. ¡Nos vemos en los comentarios!

    Nederlandse Hulpbronnen


      • Recent Topics

      • ZOHOLICS Japan 2025 開催のお知らせ(再投稿)

        【コミュニティユーザーの皆さまへお知らせ】 Zoho 最大のユーザーイベント「ZOHOLICS Japan 2025」を9月19日(金)に開催します。 AI活用に関する特別講演、ユーザー事例、Zoho 製品の活用例のご紹介など、Zoholicsならではのセッションをご用意しています。 Zoho コミュニティ開催のMeetupとはまた違った雰囲気のイベントです。 ご都合のつく方はお気軽にご参加ください✨ 詳細はこちら https://events.zoho.jp/zoholics2025#/?affl=forumpost2
      • Phone Number format for Bulk Upload via csv for Zoho Sign

        What is the phone number format that we need to use for a bulk recipient upload via csv in zoho sign, should the country code be included for ex if its US should it be +18889007865 ior 18889007865 or without country code 8889007865? the sample csv provided
      • Filter Page Elements By Selectable Date Range

        I have created a basic Page that will serve as a client dashboard with elements that will provide simple counts & sums of data in reports. There are no reports or forms added to the page, just elements. It currently functions as needed, but shows the
      • Can’t Enter my Notebook is Locked

        I’ve been using Notebook for taking notes at my college for a month and I never signed in and I never established a password. Today I tried to enter the app after the update and it asked me for a password. I need to access to my notes urgently and I can’t
      • Send Email Directly to Channel

        Hi, We are coming from Slack. In Slack each channel has a unique Email address that you can send emails too. I currently forward a specific type of email from my Gmail InBox directly do this channel for Verification Codes so my team doesn't have to ask
      • Secure your external sharing process with OTP Authentication

        For any business, it's crucial to share files externally in a way that is both secure and controlled. Let's say you want to share confidential data with your partners and vendors. You must ensure that only your intended recipients can access the shared
      • Items attribute questions

        Many of my items have attributes, such as size and color. How can I add new fields to the "New Items" screen to capture that in my Purchase Orders, Items, and Sales Order pages? I only see these attribute fields when adding an Item Group. Also, on the
      • Is there a way to search mail for items you haven't yet responded to?

        I'm trying to create a search to show emails that haven't been responded to and that have also been assigned a tag or label. Is there a way to search for the inverse of replied?
      • Zobot and Sales IQ

        What will happen to the Zoho Sales IQ being integrated to the website after creating the Zobot on the website too
      • Subtotals per Header

        Hey, we would like to display subtotals per header in our invoices:
      • upgrade storage

        how to upgrade my storage
      • Linking items from books and subscription

        Linking books and subscription It is a pity that it is not possible to associate with a product an article present in ZohoBooks This would make it possible to manage products composed of a nomenclature of articles of books
      • Add the ability to view number of hours planned for a workorder while in the Dispatch Console

        Hi Zoho, When dispatching a work order through the Dispatch Console, there's currently no way to view the number of planned hours for the service tasks associated with that specific work order. Having to click into the details each time to check planned
      • Uploading Files from uploads api

        I tried uploading the image from the API call but its giving me unauthorized error even i have given valid token in header. After uploading i need that id to pass in create ticket api uploads but its not uploading that file. Please help me out in th
      • Categorize Items with Item Headers

        Hello customers, Did you ever want to classify items based on specific categories to help your customers understand your invoice better? With the new Item Header feature, you can easily categorize items in your invoices and estimates and give them a common title.  Item Headers are available in the Invoices, the Recurring Invoices and the Estimates module. It can be carried forward from estimates to invoices at the time of converting the estimates.  To add an item header: Go to the Estimates, Invoices
      • URLs being masked despite disabling tracking

        Hey, We had disabled click tracking from an email update we are sharing with our users. Despite this, the URL the end user is receiving is masked, and looks like "https://qksyl-cmpzourl.maillist-manage.net/click/1d8e72714515cda6/1d8e72714515ca70" instead
      • Change format of quantity format

        Hi,  I would like to change the qunatity format from 1,00 to 1.  Is this possible?   thanks!
      • square up and Zoho books

        Since we set up the app connection between square up and Zoho books we have realised that when the amounts are getting transferred Zoho is adding VAT again making the numbers 20% more than they should be. We have checked our settings and they VAT/ Tax
      • How to provide Access rights to specific Bank accounts

        We have several bank accounts. I want to provide certain members access to only 2-3 accounts. It appears that when I give permissions, they are for ALL bank accounts. How do I do that?
      • Errors Getting a Bank Transaction

        Using Postman(for testing), I am receiving errors when attempting to get a single bank transaction. I am able to receive the list of bank transactions with https://www.zohoapis.com/books/v3/banktransactions/?organization_id={org_id} but when I try to
      • Subscriptions Plans and CRM Products Integration?

        Is there any way to set up plans and pricing in Zoho Subscriptions and have those available as Products in the CRM? We are trying to set up the CRM and the Products seem to be more geared toward selling products that are not subscription based.  So if we sell annual or monthly contracts which are $10/seat/month, I can set this up as a plan in Subscriptions, but how can I set the same thing up in the CRM for the salespeople to sell/quote? What is the best practice for setting up the CRM Products to
      • Mapping Zoho Subscription Plans and Products to CRM and Books

        We have products that are one time products and subscription products.   1) We would like to have the ability to create an opportunity in CRM that includes both one-time charge products and subscription products.  Currently the only way of creating a subscription product is by defining a "Product->Plan" hierarchy in Zoho Subscription.  It appears that the only SYNC between Subscription and CRM is around contacts and the Product->Plan hierarchy doesn't sync to CRM, thus, you would need a duplicate
      • Zoho People Attendance Module - Split Shifts

        Hello, Our business employs a number of college students who often split their workdays between work hours and class schedules, resulting in split shifts. For example: Employee 1 works 9am to 11:30am and then leaves for class, returning to work at 3pm
      • Bulk update fields based on date

        Hi! I need all the quotes with "Quote Stage" set to "Next Year" to update to "Draft" every January 8 (every year). Can you help?
      • Target for a campaign

        Hi, Hope you can help me. I need to create a report (for a marketing campaign) that combines Deals and Contacts to export all the contacts with closed deals. I can easily do that, what I cannot do is to remove from the target the contacts that have more
      • Zoho Desk + Jira integration - Email notifications and comments posted by administrator instead of real user

        Dear All, I set up the integration under my admin account, and now when users leave comments in Jira (to created tickets in Zoho Desk), the email notifications show that the ‘Administrator’ left a comment, not a real user. The same happens in the ticket
      • Celebrating the power of visuals

        On World Photography Day, we would like to highlight the power of visuals in customer service. Visuals promote learning and understanding in less time. A photograph can rekindle a memory, convey more than words, and give a fresh perspective. How does
      • Customer address in Zoho Bookings

        Hello,  Is it possible to add customer address information to the Zoho bookings appointment screen? Or have it pull that information automatically from the CRM? We are wanting to use this as a field management software but it is difficult to pull the address from multiple sources when it would be ideal to have a clickable address on the appointment screen that opens up the user's maps.  It would also be advantageous for the "list view" to show appointment times instead of just duration and booking
      • Blocking / black listing customers

        Hi, We have a situation, we observed that certain customers are blocking multiple appointments with our advsiors but not showing up. Some of these are repeat offenders. This leads to those service hours getting blocked and not available for genuine customers.
      • Option to block bookings from specific email address or ip adresss in zoho booking

        Sometime few of our client keep booking irrelevant booking service just to resolve their queries and they keep booking it again and again whenever they have queries. Currently its disturbing our current communication process and hierarchy which we have
      • Feature Request: Email Templates for notifications accross all services

        Currently in Zoho Bookings, email notifications (such as booking confirmations, reminders, and cancellations) must be customized individually for each service. This becomes time-consuming and error-prone when managing multiple services that require consistent
      • Allow customers to choose meeting venue and meeting duration on booking page

        My business primarily involves one-to-one meetings with my clients. Given the hybrid-work world we now find ourselves in, these meetings can take several forms (which I think of as the meeting "venue"): In-person Zoom Phone call I currently handle these
      • Approval-based booking with Zoho Creator and Zoho Bookings

        Hi community members, We have developed a workaround for approval-based booking using Zoho Creator and Zoho Bookings! This provides a temporary solution as we work on the native feature, and it's useful for anyone needing an approval workflow when confirming
      • Member Accounts in Related List

        Hi Team, Currently, when a parent account is associated with an account in FSM, there is no related list displaying the associated member accounts under the parent account’s related list section. To view member accounts, I have to manually search using
      • how do i remove a specific Zoho Service from my account

        I no longer need Zoho CRM, ZRM Assist nor ZRM BugTracker. How do I remove them from the list of apps for my account?
      • I Want migarte all invoice details to zoho sheets

        I want to migrate all existing invoice details to Zoho Sheet, and automatically update the sheet whenever a new invoice is created.
      • were can i find my invoices i need this for my accountant

        were can i find my invoices i need this for my accountant, how can i get id direct to my email?
      • ONLY email field not populating Writer fillable document (randomly)

        I have a Zoho Writer fillable document that has pulled all my data from my Zoho Sheets file, EXCEPT the email column. It pulled every data before and after that column with no issues. Screenshots attached. It's not my first time using the app or the feature,
      • My number is marked as spam

        Hello Zoho Mail Support, My phone number was incorrectly flagged as “spam” during sign-up. This is my personal number, and I have not engaged in any spam activities. Kindly review and verify my account so I can proceed with my email setup. Thanks.
      • Personnalisation des paramètres dans Zoho Mail

        Pourquoi cela compte-t-il ? La personnalisation des paramètres dans Zoho Mail permet aux administrateurs de configurer l’environnement de messagerie en fonction des besoins spécifiques de leur organisation. Que ce soit pour alléger l’interface pour certaines
      • Next Page