Zoho CRM mobile: support for record images, predefined WhatsApp messages, and multi-select lookup field

Zoho CRM mobile: support for record images, predefined WhatsApp messages, and multi-select lookup field

Hello everyone

We've made a few enhancements to the Zoho CRM mobile app to improve your experience. Here’s what’s new:
  • Extended record image support for modules (Android)
  • Predefined text support for WhatsApp messages (Android)
  • Multi-select lookup field (iOS)

1.  Extended record image support for modules (Android)
 

Previously, record images were supported only in the Leads and Contacts modules. Now, this support has been extended to the following modules:
  • Accounts
  • Deals
  • Cases
  • Solutions
  • Products
  • Vendors
  • Custom modules
 
To use this feature, ensure that record images are enabled in the module layout in Zoho CRM's web version.

Currently, the Price BooksActivities, and Inventory modules do not support record images.

Notes
Note: The maximum upload size for record images is 10 MB.
 
 

 2. Predefined text support for WhatsApp messages (Android) 

You can now use predefined texts while messaging customers, saving time and ensuring consistency. These ready-made templates help businesses send structured messages quickly for common questions or standard responses.
Notes
Note: Predefined messages must be created in Zoho CRM's web version to be used in the mobile app.
 

To send predefined messages  

  1. Open the Zoho CRM Mobile app.
  2. Tap the More icon ( ).
  3. Select the Messages module.
  4. Open the desired chat.
  5. Tap the icon next to the text bar.
  6. Choose a predefined message.
  7. Tap the  button to send.
 

3. Multi-select lookup fields  (iOS)

Multi-select lookup fields let you link multiple records from one module to a single record in another.
Let’s say you’re managing student enrollments. With a multi-select lookup field, you can link a student to multiple courses. Each course can also have multiple students enrolled, making it easier to track course participation.
 

Here are some actions you can perform with multi-select lookup fields in the mobile app:
  • Assign existing records
  • Create and assign new records
  • Unassign records

A travel agency scenario

Imagine you're a travel agent responsible for client bookings. Amelia Burrows is a client who's shown interest in three of your tour packages: 
  • Beach vacation to the Maldives
  • City tour in Italy
  • Adventure trip in New Zealand (New package)
 
Using the multi-select lookup field, you can easily associate the packages with Amelia's contact.


While assigning, you notice that the Adventure Trip isn't yet added to your tour packages module. You quickly create a record for it and assign it to Amelia.

Later, due to time constraints, Amelia decides to cover only two destinations. She asks you to remove the Adventure Trip to New Zealand from her itinerary. You can quickly go to the unassign page and remove it from her contact.
All these actions are manageable from your mobile device, making it simple to handle Amelia’s travel plans efficiently.


Notes
Note: Multi-select lookup fields must be created in Zoho CRM's web version to be used in the mobile app.

Linking modules 

A linking module helps manage relationships between two modules connected through a multi-select lookup field. Each record in the linking module has a unique number that enables you to track associations between primary modules (in this case, Contacts and Tour Packages).

 
We hope that these updates enhance your user experience in Zoho CRM. Feel free to drop any questions or concerns in the comments below; we're here to assist you every step of the way!

Stay tuned for more exciting updates from Zoho CRM mobile.

Have a great day!
 
Thanks
Aakamsha

    Nederlandse Hulpbronnen


      • Recent Topics

      • Zoho Sheets

        Hi, I am trying to transition into Zoho sheets, I have attached the issues encountered. Server issues, file trying to upload for more than 30 mins, even once uploaded my data aren't loaded. Simple calculations are not working I have attached the sample.
      • Zoho CRM + Zoho FSM : alignez vos équipes commerciales et techniques

        La vente est finalisée, mais le parcours client ne fait que commencer ! Dans les entreprises orientées service, conclure une vente représente seulement la première étape. Ce qui suit — installation, réparation ou maintenance régulière — influence grandement
      • Top Bar Shifting issue still not fixed yet

        I mentioned in a previous ticket that on Android, the top bar shifts up when you view collections or when you're in the settings. That issue still hasn't been fixed yet. I don't wanna have to reinstall the app as I've noticed for some reason, reinstalling
      • Power of Automation:: Automate the process of updating project status based on a specific task status.

        Hello Everyone, Today, I am pleased to showcase the capabilities of a custom function that is available in our Gallery. To explore the custom functions within the Gallery, please follow the steps below. Click Setup in the top right corner > Developer
      • Attention API Users: Upcoming Support for Renaming System Fields

        Hello all! We are excited to announce an upcoming enhancement in Zoho CRM: support for renaming system-defined fields! Current Behavior Currently, system-defined fields returned by the GET - Fields Metadata API have display_label and field_label properties
      • Billing Management: #3 Billing Unbilled Charges Periodically

        We had a smooth sail into Prorated Billing, a practice that ensures fairness when customers join, upgrade, or downgrade a service at any point during the billing cycle. But what happens when a customer requests additional limits or features during the
      • No bank feeds from First National Bank South Africa since 12 September

        I do not know how Zoho Books expects its customers to run a business like this. I have contacted Zoho books numerous times about this and the say it is solved - on email NO ONE ANSWERS THE SOUTH AFRICAN HELP LINE Come on Zoho Books, you cannot expect
      • Citation Problem

        I had an previous ticket (#116148702) on this subject. The basic problem is this; the "Fetch Details" feature works fine on the first attempt but fails on every subsequent attempt, Back in July after having submitted information electronically and was
      • Open Sans Font in Zoho Books is not Open Sans.

        Font choice in customising PDF Templates is very limited, we cannot upload custom fonts, and to make things worse, the font names are not accurate. I selected Open Sans, and thought the system was bugging, but no, Open Sans is not Open Sans. The real
      • Failing to generate Access and Refresh Token

        Hello.  I have two problems: First one when generating Access and Refresh Token I get this response:  As per the guide here : https://www.zoho.com/books/api/v3/#oauth (using server based application) I'm following all the steps. I have managed to get
      • Zeptomail 136.143.188.150 blocked by SpamCop

        Hi - it looks like this IP is being blocked, resulting in hard bounces unfortunately :( "Reason: uncategorized-bounceMessage: 5.7.1 Service unavailable; Client host [136.143.188.150] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.150
      • Apply transaction rules to multiple banks

        Is there any way to make transaction rules for one bank apply to other banks? It seems cumbersome to have to re-enter the same date for every account.
      • How to bulk update records with Data Enrichment by Zia

        Hi, I want to bulk update my records with Data Enrichment by Zia. How can I do this?
      • Need Guidance on SPF Flattening for Zoho Mail Configuration

        Hi everyone, I'm hoping to get some advice on optimizing my SPF record for a Zoho Mail setup. I use Zoho Mail along with several other Zoho services, and as a result, my current SPF record has grown to include multiple include mechanisms. My Cloudflare
      • How do I split a large CSV file into smaller parts for import into Zoho?

        Hi everyone, I’m trying to upload a CSV file into Zoho, but the file is very large (millions of rows), and Zoho keeps giving me errors or takes forever to process. I think the file size is too big for a single import. Manually breaking the CSV into smaller
      • Client Script Payload Size Bug

        var createParams = { "data": [{ "Name": "PS for PR 4050082000024714556", "Price_Request": { "id": "4050082000024714556" }, "Account": { "id": "4050082000021345001" }, "Deal": { "id": "4050082000023972001" }, "Owner": { "id": "4050082000007223004" }, "Approval_Status":
      • Sync Issue Between Zoho Notebook Web App on Firefox (PC) and Android App

        Hi Zoho Notebook Community, I'm facing a sync problem with Zoho Notebook. When I use the web version on Mozilla Firefox browser on my PC, I create and save new notes, and I've synced them successfully. However, these new notes aren't showing up in my
      • Messages not displayed from personal LinkedIn profile

        Hello. I connected both our company profile and my personal profile to Zoho social. I do see all messages from our company page but none from my private page. not even the profile is being added on top to to switch between company or private profile,
      • lead convert between modules

        Hello, The workflow we set up to automatically transfer leads registered via Zapier into the Patients module to the Leads module started to malfunction unexpectedly on September 25, 2025, at 11:00 AM. Under normal circumstances, all fields filled in the
      • Flow Task Limits - How to Monitor, Understand Consumption?

        So, I got an email last night saying that I've exhausted 70% of my tasks for this month, and encouraging me to buy more tasks. I started to dig into this, and I cannot for the life of me figure out where to find any useful information for understanding,
      • Cross References Do Not Update Correctly

        I am using cross references to reference Figures and current am just using the label and number, i.e. Figure #. As seen here: When I need to update the field, I use the update field button. But it will change the cross reference to no longer only including
      • Manage control over Microsoft Office 365 integrations with profile-based sync permissions

        Greetings all, Previously, all users in Zoho CRM had access to enable Microsoft integrations (Calendar, Contacts, and Tasks) in their accounts, regardless of their profile type. Users with administrator profiles can now manage profile-based permissions
      • How to Track and Manage Schedule Changes in Zoho Projects

        Keeping projects on track requires meticulous planning. However, unforeseen circumstances can cause changes to schedules, leading to delays. It becomes important to capture the reason for such changes to avoid them in the future. Zoho Projects acknowledges
      • Is there a notification API when a new note is addeding

        Trying to push to Cliq, or email notification when there's a new note added in module. How to implement this?
      • Collaborate Feature doesn't work

        Hello Team. It seems that the collaborate section is broken? I can post something but it all appears in "Discussions". In there is no way how I would mark something as Draft, Approval, post or any of the other filter categories? Also if I draft a post
      • Edit Permission during and after approval?

        When a record is sent for approval Can a user request for edit permission from the approver? We don't want to give edit permissions for all the records under approval Only on a case-by-case basis How can we achieve this?
      • Zoho web and mobile application not workingn

        Both zoho forms web and mobile application aren't working. I have checked my network connections and they are fine.
      • Introducing the revamped What's New page

        Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the main
      • Bulk Moving Images into Folders in the Library

        I can't seem to select multiple images to move into a folder in order to clean up my image library and organize it. Instead, I have to move each individual image into the folder and sometimes it takes MULTIPLE tries to get it to go in there. Am I missing
      • Latest updates in Zoho Meeting | Breakout rooms and End to end encryption

        Hello everyone, We’re excited to share a few updates for Zoho Meeting. Here's what we've been working on lately: Introducing Breakout Rooms for enhanced collaboration in your online meetings and End-to-end encryption to ensure that the data is encrypted
      • Systematic SPF alignment issues with Zoho subdomains

        Analysis Period: August 19 - September 1, 2025 PROBLEM SUMMARY Multiple Zoho services are causing systematic SPF authentication failures in DMARC reports from major email providers (Google, Microsoft, Zoho). While emails are successfully delivered due
      • Accidentally deleted a meeting recording -- can it be recovered?

        Hi, I accidentally deleted the recording for a meeting I had today. Is there a way I can recover it?
      • To Zoho customers and partners: how do you use Linked Workspaces?

        Hello, I'm exploring how we can set up and use Linked Workspaces and would like to hear from customers and partners about your use cases and experience with them. I have a Zoho ticket open, because my workspace creation fails. In the meantime, how is
      • How to access email templates using Desk API?

        Trying to send an email to the customer associated to the ticket for an after hours notification and can't find the API endpoint to grab the email template. Found an example stating it should be: "https://desk.zoho.com/api/v1/emailtemplates/" + templateID;
      • Update Portal User Name using Deluge?

        Hey everyone. I have a basic intake form that gathers some general information. Our team then has a consultation with the person. If the person wants to move forward, the team pushes a CRM button that adds the user to a creator portal. That process is
      • Unable to retrieve Contact_Name field contents using Web API in javascript function

        Hello, I've added a field in the Purchase Order form to select and associate a Sales Order (Orden_de_venta, lookup field). I've also created a client script to complete some fields from the Sales Order (and the Quote), when the user specifies the related
      • Updating Woocommerce Variation Products Prices Via Zoho CRM

        I can update product prices with this flow: But I can't update variant products. I got a code from Zoho for this, but I couldn't get it to work. It needs to find the product in the CRM from the SKU field and update the variation with the price there.
      • Emails Disappearing From Inbox

        I am experiencing the unnerving problem of having some of the messages in my inbox just disappear.  It seems to happen to messages that have been in there for longer than a certain amount of time (not sure how long exactly). They are usually messages that I have flagged and know I need to act on, but have not gotten around to doing so yet.  I leave them in my inbox so I will see them and be reminded that I still need to do something about them, but at least twice now I have opened my inbox and found
      • Power of Automation :: Automatic removal of project users once the project status is changed.

        A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate complex tasks and
      • Customizing Form Questions per Recipient Group in Zoho Campaigns/Forms

        Hello everyone, I would like to ask if it’s possible in Zoho Campaigns or Zoho Forms to send out a campaign where the form questions can be customized based on the group of recipients. Use case example: I have prepared 20 questionnaire questions. For
      • Next Page