Zoho Desk Domain mapping / Cloudflare CNAME not recognized

Zoho Desk Domain mapping / Cloudflare CNAME not recognized

Hello, my website is behind Cloudflare and SSL. From the Cloudflare control panel I added a CNAME record such as support.mydomain.com pointing to desk.cs.zohohost.com but I'm stuck with the message "Make sure you've mapped the CNAME entry..."

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