Boost Customer Experience: Let Visitors Choose Their Preferred IM Channel in Your Chat Widget

Boost Customer Experience: Let Visitors Choose Their Preferred IM Channel in Your Chat Widget

We have an exciting enhancement coming your way. Pushing the perimeter has always been our thing, and we have come up with yet another enhancement for your Zoho SalesIQ live chat. Did you know your live chat can support more than chats and calls? That's right, you can integrate your Instant Messaging channels into your live chat widget, offering visitors the flexibility to choose their preferred communication platform.


Why is this a game-changer?  

SalesIQ supports six Instant Messaging channels—Facebook, Instagram, WhatsApp, Line, WeChat, and Telegram. With this update, you can add these IM options to your widget using custom CSS. When users click on their preferred channel, they will be redirected to your page on the chosen IM channel and can initiate a chat, which will then appear as an incoming chat in SalesIQ.

If you have chatbots enabled in your channels, your bot (Zobot) will engage with visitors, providing instant responses, answering queries, and ensuring seamless interaction, significantly enhancing customer experience and reducing response times.

How does this benefit your customers?  

  • All-in-one widget – Provide diverse communication options within a single SalesIQ live chat interface.

  • Enhanced customer experience – Give visitors the freedom to communicate on their preferred platform, improving engagement and satisfaction.  

  • Effortless management – Handle all IM and website chat conversations from one centralized dashboard.

  • Automated conversation with Bots – Leverage Zobot to automate visitor interactions, provide instant responses, and improve efficiency.

Additionally, boost marketing and sales using  personalized widgets to highlight offers, discounts, promotions, and upcoming product launches, driving customer engagement and conversions.

How to implement this?  

First, add the CSS to the brand settings and update the installation script with additional code.

Adding CSS to the brand settings:

  • Navigate to Settings > Brands > Personalization > Chat Widget in your SalesIQ dashboard.

  • Scroll down to Upload custom CSS, click on New, and upload the downloaded file.

Info
Note: The CSS file includes a background pattern. To customize the background, update the image URL in line #5 of the .css file.

Installation code changes:

  • In the script/code, make the necessary changes.

  • Choose the IM channels you want to display [line #6-11]:

    • Comment out the channels you don’t need by adding // at the beginning of the line.

    • Update the redirection URLs to match your respective channels links.

  • Choose your preferred display style [line #13]:

    • Horizontal format – Best for 3 or more channels.

    • Rectangular button format – Ideal for 1 or 2 channels.

  • Update your widget code [line #41]:

    • Navigate to Settings > Brands > Installation and copy the updated widget URL.

    • Paste the URL into the downloaded script and add it to your website's HTML source code, just as you did with the installation script earlier. Then, publish the changes.

Alert
Note: If you're using any JavaScript APIs, add them to line #3 of the script.


Make your SalesIQ widget more powerful, interactive, and actionable with this enhancement! Don't miss out on this opportunity to enhance visitor engagement and streamline multi-channel communication.

We hope this helps! If you have any questions, feel free to drop a comment.


    • Recent Topics

    • When adding or editing a contact in contact tab, the contact or edits cannot be seen in mail tab for up to 24 hours

      When reporting this as a bug, I was informed that it can take up to 24 hours for a newly added or edited contact in the Contacts section to become usable in the Email tab—whether through autocomplete or when selecting recipients via the To button. Frankly,

    • Power of Automation :: SLA for Projects

      Hello Everyone, In this post, we would like to highlight the feature "Time-Based Workflow Rules for Projects" Workflow rules help project managers organize tasks in a project by setting criteria and actions that meet the project requirements. Zoho Projects

    • RouteIQ for Zoho FSM

      Beste, Zou wel top zijn dat we een RouteIQ hebben voor FSM aangezien we constant moeten zien wat de beste route is voor onze monteurs. Nu moeten we een speciale aparte programma hebben om de beste route te berrekenen voor onze monteurs aangezien de planning

    • Let's Talk Recruit: An approval process with zero follow-ups

      Welcome back to our Let's Talk Recruit series! Today, the topic of discussion is the Approval process. We’ll discuss how approval workflows function in recruitment, explore real-world use cases, and show how automation in Zoho Recruit can streamline approvals

    • Failed job notifications

      Is there are way to receive an alert when a job has failed? If not this would be a useful feature.

    • How Do I Refund a Customer Directly to Their Credit Card?

      Hi, I use books to auto-charge my customers credit card. But when I create a credit note there doesn't seem to be a way to directly refund the amount back to their credit card. Is the only way to refund a credit note by doing it "offline" - or manually-

    • Unified WhatsApp Number Management in Zoho Desk and SalesIQ

      Dear Zoho Desk Support Team, We are currently utilizing both Zoho Desk and Zoho SalesIQ for our customer support operations. While both platforms offer WhatsApp integration, we are facing challenges due to the requirement of separate WhatsApp numbers

    • Block certain emails from creating tickets

      Hi there! We get a lot of tickets into Zoho desk from people emailing our support email that feeds into Zoho. We have created some 3rd party accounts using our support email and we get notification emails from these accounts. These emails create tickets.

    • Customer Statement Templates

      Hi  In know that Credit Note Templates have already been proposed but I would also like to see Customer Statement templates as well please. Thanks Gene

    • Request to View List of File and Folder Links in Zoho WorkDrive

      Hello, I need to check a list of links for the files and folders stored in Zoho WorkDrive. Although it is possible to check them one by one, I would like to know if there is a way to view them all at once in a list format. Could you please advise on how

    • Where to find org ID and department ID?

      Hi there All the existing info on this seems to be incorrect or out of date. It's not in my URL, it's not in the developer space > APIs anymore like was suggested in some other forum posts. How do I find it?

    • Using IMAP configuration for shared email inboxes

      Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

    • reCAPTCHA

      Is the Bookings form protected by reCAPTCHA, or some mechanism to ensure submission of the appointment request form is made by a human vs. bot?

    • 5名限定 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ(5/28)

      ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの藤澤です。 5月開催のZoho ワークアウトについてお知らせします。 今回はZoomにてオンライン開催します。 ▷▷登録はこちら：https://us02web.zoom.us/meeting/register/l6xddhOoR--8rroMIgKWyA ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした「Zoho

    • Outgoing blocked again.

      Hi Dear, My outgoing mails are blocked again. I am just using it as normal business emails going in and out. Could you please help fix the problem? I am happy to support where I can do to make it work properly. Thank you very much. Aurora

    • How can i resend a campaign to only one of the recipients on the original campaign

      How can i resend a campaign to only one of the recipients on the original campaign ? Sincererly, Mike

    • Best Way to Integrate a Shared Sales Inbox with Zoho CRM

      I’m setting up a shared email inbox (e.g., sales@mycompany.com) for our sales team and want to integrate it with Zoho CRM Leads and Deals so that multiple team members can collaborate efficiently. Since Zoho CRM doesn’t support IMAP for shared inboxes,

    • Adding Markdown text using Zoho Desk API into the Knowledge Base

      Hi Zoho Community members, We currently maintain the documentation of out company in its website. This documentation is written in markdown text format and we would like to add it in Zoho Knowledge Base. Do you know if there is REST API functionality

    • Turn off Knowlege Base Follow options and Follower lists

      Is there a way to hide or turn off the option in the Knowledge Base for users to follow specific departments/categories/sections/articles? If not, is there a way to turn off the public list of followers for each of those things? Otherwise, customer names

    • Zoho desk not sending call reference to user

      Hi, I am using zohone desk and have setup the call logging email address but sadly users are not getting a call reference notifying them that the call has been logged also can't see the updated call when it is going through faces. My question is, is there

    • Canvas: how can I edit theme?

      This says "Theme Colours", and I would like to edit theme colors (and styles ala CSS). How can I edit these "Theme Colours"? I'm a software developer, so just point me in a direction where I can alter code if needed.

    • ShipStation and Zoho Inventory

      Hello, I am looking to sync zoho inventory with shipstation ZOHO INVENTORY           SHIP STATION Sales Order  ==>  create ORDERS INVOICE  <==    Shipments What exactly does BETA mean on the Shipstation connector?  This is required for me to sign-on in the next month. Thanks in advance for your efforts

    • Highlight a candidate who is "off limits"

      Hello: Is there a way to highlight a candidate who is "off limits"?  I would like to have the ability to make certain candidate and / or Client records highlighted in RED or something like that.   This would be used for example when we may have placed a candidate somewhere and we want everyone in our company to quickly and easily see that they are off limits.  The same would apply when we want to put a client or former client off limits so no one recruits out of there. How can this be done? Cheers,

    • How to Add Custom Sections in the Product Page?

      Hi Zoho team, I’m currently using the Tranquil theme on Zoho Commerce and I have a question regarding the product page layout. Right now, under each product, I can see expandable sections like Product Details and Specifications. I’d like to add two additional

    • Apply Workspace First Day of Month Setting to User Filter Date Picker

      I've noticed that the user date picker filter always has the first day of the week as Sunday, even when Monday is selected as the Workspace default. I would like to raise a feature request to apply the Workspace default to user date pickers. Thanks

    • Display CRM account field on Zoho Desk Ticket

      I have linked a custom CRM Account field for "Customer Care Lead Advisor" with Zoho Desk Accounts. I know the data has synced correctly as I am using this field for some automations based on this lead advisor field. When viewing a ticket that is linked

    • Composite Services and Account Tracking

      I am looking to garner support/request the ability to make composite services. A quick search in the forums brings up multiple requests for this feature. I fail to see why an item is mandatory while services are optional. I also would like to see the

    • Error: Unsupported content type: text/html;charset=UTF-8 after tryeing to get the token for n8n automation

      I am working on ZOHO Desk automation and need to get the ZOHO auth token for n8n I have created the app in ZOHO Desk API, got client id and client secret. Added all data required to get a token in n8n. After I sign in with my ZOHO credentials in ZOHO

    • How does BadgeUp Work?

      When creating the badges, where do you all get those printed? especially if you use the plastic type badges. Does Zoho send the files out or do some kind of integration with a 3rd party badge printer? I'm on a ZohoOne subscription and didn't want to use my one license for a test event to see how this worked. Thanks for any insight Randall

    • Access a field from incoming webhook Zoho Flow

      I would like to further process an incoming webhook in zoho flow. How can I access a field in the script / custom function. I tried this in many variations but not working: exfield=${webhookTrigger.payload.AnalyseErgebnis}; I would be very grateful if

    • What is the difference between a template and a snippiet

      Hi there, I am currently working on optimising our service desk and improving the consistency of our responses. I have come across two tools that appear to help do this, templates and snippets. I was wondering what the similarities and differences are

    • Is there a way to set up templates for commonly occurring issues on Zoho Desk

      Hi there, We have recently migrated our service desk over to Zoho. I was wondering if there is a way we can set up custom templates for specific requests that we commonly get from our customers. Example: Customer often requests a password reset. There

    • Import subform entries conveniently in CRM

      Dear All,   Subforms have always been crucial for associating additional data with CRM records. You can easily associate line items with parent records and keep track of various details related to your records. We're pleased to announce that we've introduced

    • Missing "Created_Time" Field in Zoho CRM API Search Results

      Hello, I've noticed that the "Created Time" field is visible in the Zoho Canvas view for my Accounts Module. However, I'm unable to retrieve this field's value via the Zoho CRM API. Specifically, when using the /search endpoint for the Accounts module,

    • Payment link showing as malicious

      We've had a few customers who have been unable to pay invoices as the payment link (the domain is zohosecurepay.eu) is showing as a malicious website in their browser. Could anyone help with this please?

    • Problem connecting social accounts and file upload

      I have two brands that I manage in Zoho, each with their own social profiles. I didn't have any issues for the first few months, but recently the Instagram for one got disconnected and no matter what I've tried, it won't reconnect. If I go into the settings

    • Canvas responsive preview in different browser window causes re-authentication/verification

      I'm trying to design a view in Canvas. I am testing in a tab with a desktop view, and another tab (on my same desktop/IP) with a responsive view of an iphone. Every time I refresh, it boots me out of the previously used tab. If I forget to refresh the

    • Is is available to access notes from mobile app?

      As you know we have a notes section in the mail system at the website but can I access the Notes from the mobile app? Thanks in advance

    • New Assembly Screen - Doesn't Search by SKU

      When one wants to make an Assembly by clicking the plus sign from the "Assemblies" tab, the first step is to enter the Composite Item that one wishes to assemble. Logical, but the problem is that one cannot search that by SKU, only product name. This

    • OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

      Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. Note: SalesIQ offers native integration with OpenAI, supporting several ChatGPT models,

    • Next Page