Zoho Desk Community Digest - Q3 2018

Top 10 Product Announcements:

Zoho Desk now integrates with Zoho Books/Zoho Invoice

Power your Self-Service with Google Analytics

Changes to your Setup page within Zoho Desk

Keep track of time and payments, now from within Zoho Desk

Collaborate without compromise, with Ticket Sharing

Zoho Desk now integrates with Slack

A whole new facet of Search

One more step towards better data protection

Knowledge Base enhancements that let you rest assured

Zoho Desk Software Development Kit (SDK) for Android and iOS

Other Product Enhancements:

Set an expiration date for articles

Set a specific date and time when your article should expire, and the article expires at that time. This way you can remove those articles which have lost its relevance from the Help Center.

Comments Sync in Bug Tracker

Comments are now synced between Zoho Desk and Zoho BugTracker. When the engineering team comments on a bug, the corresponding ticket in Zoho Desk is updated and vice versa. You can also receive status updates as comments – across both the applications.

RTL Language Support

With this release now agents can see Zoho Desk in Hebrew and Arabic displayed in the RTL Layout.

New Reply Editor

It is now possible to copy images right into the editor.

Rich Text Editor in Comments

You can add content and then add rich formatting, including numbered or bulleted lists; treatments such as bold, underline, and italic text; font and background colors; and inserting links and tables.

Reports and Dashboard

A Ticket Status Dashboard where the user can see the number of active tickets in each status and Average Handle Time for each status.

Multi Department Product Mapping

Now you have the ability to map a Product to multiple departments

Other Useful Discussions:

Rick's work-around for CloudFare users to verify domains in Zoho Desk

Simple way to create VB apps to add ticket record