New Features rolled out on Dec 23, 2022
Advanced Analytics for Freshdesk
We're happy to release the Advanced Analytics connector for Freshdesk. This helps you monitor and improve your help desk productivity. It enables you to gain a complete view about the ticket trends and keep track of key metrics like ticket volume and distribution, response time, resolution time and customer satisfaction rate.
This connector comes with more than
60+ IT & help desk domain specific reports and dashboards
to help you get started with your analysis.
Invoke Ask Zia from Workspace Search
You can now invoke Ask Zia from the Workspace Search field. This allows you to access Ask Zia easily.
Enhancements for Geo Visualization
Geo Visualization now supports the following data types.
-
Imports Latitude & Longitude
- Imports Latitude & Longitude data
in DMS (Degrees, Minutes, and Seconds) format.
-
Identifies Alpha Codes as Geo Data
- Identifies the Alpha 2 and Alpha 3 Codes for Country (US and USA as United States of America) and State (NY as New York) as Geo data.
Enhancements for Tabular View
Tabular View has been enhanced with the following features.
Format Tabular View as Table
We've enhanced the Tabular View appearance by formatting it as a table. From now, Tabular View will display only rows and columns with data and remove the empty grid cells outside the report.
Support for Relative Period in User Filter
Date based User Filter in Tabular View now supports filtering by Relative period.
Click here to learn more on Tabular View.
Organization Settings Page Revamped
We've revamped the user interface of all the Organization Settings page like Organization Details, Manage Users, Feature Control, etc. We've also categorized the settings to improve the user experience.