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• Zoho Ramps Up Global Assistance Efforts with New Vertical Relief Plan
  • Zoho “...is introducing its Vertical Relief Plan (VRP) comprised of programs and tools to assist businesses and organizations in need across three verticals severely impacted by the crisis: Education, Non-Profit & Government, and Retail.”
• Analytics Updates
  • This update allows for Smart Data Alerts via Slack, Microsoft Teams, and by a Webhook
• Zoho CRM Date Preferences
  • Users will be able to edit the format in which the date is displayed according to their preference.
• Zoho People Covid-19 Resource Hub is Live 
  • This is a compilation of Zoho blogs and infographics that offer insights on remote workforce management.
• SalesIQ now has Leadberry Integration
  • This gives you the ability to view information about the visitor's company when they land on your website by analyzing their email and domains.
  • Hopefully, Dingleberry integration will follow soon.
• Zoho Show is now integrated with Google Drive
  • The integration allows you to create, import, and store Zoho Show presentations in Google Drive.
• WorkDrive adds a “Share with Anyone” option
  • Users can view and download when using this setting.
• Zoho Campaigns is rolling out “Virtual Community Meetups” in May
  • These are all city by city, even though they are all virtual.  I’m gonna crash the Denver meet-up.  Just to be a rebel.  I need to find my Elway jersey so I will fit in.
• Join our Peloton Group
  • Do you have a Peloton?  Join our group of CRM Show Listeners with our #CRMZEN tag.

Notable Mobile Updates

• Zoho One Mobile App
  • You can now manage departments from the app.
• Zoho Streams for Zoho Mail
  • A revamped application with a new UI and UX.

Implementation of the Week

• Automated Lead Conversion in Zoho CRM when Qualification is complete
  • Custom fields added to lead to store information used for lead qualification
  • On fill of all qualification fields, check values against set criteria
  • If criteria are met, convert the lead. If criteria are not met, mark the lead as “Not Qualified”

This Weeks Reads

• 7 amazing marketing stacks from Cisco, Infutor, Juniper Networks, Philips, Poly, Sargento, and USPS - by Scott Brinker from his Blog 
  • Another great look at some leading companies MarTech stacks.

     

• Zenatta Blogs

• • Calculating Sales Commissions with Custom Functions in Zoho CRM

New Zenatta YouTube Videos

• Zoho CRM Automation 101: Task Dependencies
• Defining Contact Roles via Deluge Script in Zoho CRM
• Zoho Analytics Overview and Best Practices

New Resource Guides

• Zoho Vault Administrator Guide
• Zoho Writer Introduction

Application / Plug-In of the Week

• Twilio Auto Dialer and CRM Helper
  • A Google Chrome Extension
    • An amazing application, this Twilio Softphone allows you to make Twilio VoIP calls, supports, Twilio SMS, and has really nice Zoho Integration.  It is a winner.
    • Here are the details

Tips and Tricks

• Zoho CRM Automation 101: Email Templates
  • In this video, we show you how to create, send, and track email communications using Zoho CRM’s Email Template Feature.