Manage your social media messages from a single shared inbox

Are you tired of jumping between apps or browser tabs to reply to your business's Facebook and Instagram DMs? Handling customer messages on social media might seem simple, but switching between multiple platforms can easily lead to lost messages, duplicate replies, or missed conversations. Plus, spending too much time toggling between apps eats into your day and leaves important tasks waiting.

With Zoho TeamInbox’s multichannel shared inbox, you can connect your email, WhatsApp Business, Telegram, Instagram, and Facebook channels all in one place. This means you and your team can see and respond to every message from one shared inbox, no matter where it came from. Managing your business’s social media DMs alongside other channels is seamless and saves you time.

Connect your Social media channels to Zoho TeamInbox

Connect Facebook Messenger channel:
A Facebook channel allows you to view and manage customer conversations from Facebook messages alongside emails and other communication channels within your shared inboxes. 

Steps to configure a Facebook channel

1. Log in to Zoho TeamInbox.
2. Click the Plus icon on the left pane and select Channel > Shared Channel.
3. Provide a name for your channel and select an inbox from the drop-down list for this channel.
4. Select Facebook as the channel type to create the channel. Click Next.
5. The Facebook authentication pop-up box will appear. Once your credentials have been verified, your Facebook business page name will be displayed.
6. Select the authorized Facebook page and click Create.
7. If you want to add another Facebook account, choose Switch Account.
8. Verify your new account, select your business page, and click Create.

Once the channel is set up, you’ll be able to access it for the selected inbox. The inbox members will be able to view and respond to Facebook messages along with other channels.

Note: You can create a Facebook channel only for shared inboxes, not personal inboxes.

Click here to learn more about creating a Facebook channel in Zoho TeamInbox.

Connect Instagram channel:
Creating an Instagram channel with Zoho TeamInbox will bring all of your Instagram direct messages to the selected inboxes alongside your emails.Please note that you cannot use personal Instagram accounts, creator accounts, or professional Instagram accounts that aren’t associated with Facebook pages to set up channels in Zoho TeamInbox.

Steps to create an Instagram channel

1. Log into Zoho TeamInbox.
2. Click the Plus icon from the left pane and select Channel > Shared Channel.
3. Pick a name for your channel and select an inbox from the drop-down list for this channel.
4. Select Instagram as the channel type to create the channel. Click Next.
5. The Facebook authentication pop-up box will open. Enter your credentials and click Log in. Once authenticated, your Instagram channel along with your inbox name will appear.
6. Select the authorized Facebook page that is associated with your professional Instagram account and click Create.
7. If you want to add another Facebook account for the Instagram channel, choose Switch Account.
8. Verify your new account, select your business page, and click Create.
   

After setting up your Instagram channel, you can access it through the designated inbox, where members can view and reply to Instagram direct messages.
Note: You can create an Instagram channel only for shared inboxes, not personal inboxes.

Click here to learn more about creating an Instagram channel in Zoho TeamInbox.

Ready to simplify your business messaging? Set up your favorite social channels in Zoho TeamInbox today. With everything in one view, you’ll reply faster, save time, and give customers a seamless experience. Got ideas for topics you want us to explore next? Share them with us in the comments! 

If you haven’t tried Zoho TeamInbox yet, sign up today and start your free trial.

• Topic Participants

• Neha Kumari

  

• Recent Topics

• Where to Add Machines as Products to Map with Assets in Zoho FSM?

  implementing Zoho FSM for a clinical equipment supply company. The business sells and installs clinical machines in hospitals and clinics, and they also handle service requests, scheduled maintenance, calibration visits, and general machine upkeep. In

• Show Zoom Link in Recipient's Calendar

  We set up meetings within a record, selecting the "Make this an online meeting".  We use Zoom. Most of the recipients go to their calendar (usually Gmail or Outlook, corporate) to join the Zoom meeting, but there is no Zoom link in the calendar. Can this

• Zoho Bigin - should be able to link a "contact" to multiple "companies"

  Hello Support, I called into telephone support and was told that a contact can only be linked to one company. We have situations were director are contacts of and directors of multiple companies so that seems a basic weakness in Bigin. When go to add

• Does Thrive work with Zoho Billing (Subscriptions)?

  I would like to use Thrive with Zoho Billing Subscriptions but don't see a way to do so. Can someone point me in the right direction? Thank you

• Radio button data won't update

  Wondering if anyone is experiencing the same problem. I tried bulk updating our data on Zoho Creator using API and noticed that the radio button field wasn't updated. I have tried updating it manually, it didn't work. When I tried updating a text field

• Introducing Global Sets for easy management of similar picklists in CRM

  Latest update (December 2025): You can now apply color coding to the values inside a global set, the same way you color code values in regular picklist fields. Update (Sep 2024): We've increased the maximum count limit for global sets. These new limits

• No Ability to Rename Record Template PDFs in SendMail Task

  As highlighted previously in this post, we still have to deal with the limitation of not being able to rename a record template when sent as a PDF using the SendMail Task. This creates unnecessary complexity for what should be a simple operation, and

• New in CPQ: Smarter suggestions for Product Configurator by Zia, and additional criteria in Price Rules

  Hello everyone! CPQ's Product Configurator in Zoho CRM allows sales teams to define structured product bundles through configuration rules, ensuring that the right product combinations are applied consistently in quotes. Admins set up these configurations

• Process between CRM and Campaigns to ensure double opt-in contacts?

  I would like to ask for a few clarifications to ensure we fully comply with best practices and legal requirements: According to the documentation (Zoho Campaigns CRM sync – Default option), the best and recommended way to sync contacts is by using the

• Zoho Books - New Interface keep details with PDF View

  Hello, The Zoho Books Interface has changed for estimates etc... One thing is causing issues though. Before the change, in PDF view you could see the detail information including custom fields entered for the estimate. Now, you have to switch between

• Tip #52- Zoho Assist Downloads: Everything You Need in One Place- 'Insider Insights'

  Looking to start remote support sessions faster, manage unattended devices effortlessly, or join sessions without any hassle? The Zoho Assist Downloads Center has all the tools you need—across desktop, mobile, IoT, and browser environments. With our range

• Condition based aggregate fields in subforms

  Hello everyone, We're excited to inform you about the latest enhancements made to our aggregate field capabilities in subforms; create aggregate fields based on conditions! An aggregate field is a column on which a mathematical function has been applied.

• SalesInbox

  Sorry for saying this but SalesInbox is a really mess. BIG FAIL. Bad UX and VERY bad IMAP sync. I don't know how can someone use this to be more productive. It's just the oposite. I'm trying to use SalesInbox for a while but sales people do not have just sales activities so we still have to came back to the mail app anyway. Folders of SalesInbox are not in sync with folders of mail server (wich syncs Ok to mobile) and vice-versa wich leads to double work as now you have to cleanup 3 inboxes (Mail

• Print labels on selected view

  How can I print labels for select view. Always defaults to ALL contacts when I select View = Mailing Labels. Thanks!!

• Update CRM Price Books to include volume discounts as per Zoho Books/Inventory

  Once again, Zoho has 3 great products that all store information in different ways (which is not helpful when you attempt to integrate the 3 products - one of the best features of Zoho). Zoho CRM Price Books are basic at best. Zoho Books/Inventory Price

• Tip #40- Strengthen Remote Support with IP-based Restrictions in Zoho Assist– ‘Insider Insights’

  Protecting sensitive data and preventing unauthorized access is a top priority for any organization. With IP-based restrictions in Zoho Assist, you can ensure that only users from trusted networks can initiate remote support sessions. Say your IT team

• Printing Client Lists

  I was looking for a way to print out client lists based on the account. For example if I want all my contacts from company A on one sheet, how would I do this. Moderation Update (3rd December 2025): There are two challenges discussed in this thread. 1.

• Qwen to be the default open source Generative AI model in Zoho Desk

  Hello everyone, At Zoho Desk, we will make the latest Qwen (30B parameters) the default LLM for our Generative AI features, including Answer Bot, Reply Assistant, and others. As a subsequent step, we will discontinue support for Llama (8B parameters).

• ZOHO Blueprint and Workflow

  Hi, Correct me if i'm wrong, Blueprint triggers when a record that meets the criteria is created. It follows a specific transition that you will be setting up. Does blueprint work if the first state was triggered by a workflow? For example, In my custom module 1, I have a field named status. The statuses are 1, 2, 3 and 4. As soon as I create a new record, a workflow triggers that updates the status field to 1. Can a blueprint start from 2? My other concern is, can blueprint transitions work at the

• Zoho CRM Participants Automatic - Invite Using Deluge

  Hi Zoho! Is there a way to make the invitations automatic via API? I'm using this one but it doesn't work or reflect in the CRM: participantUser = Map(); participantUser.put("type","email"); participantUser.put("participant",email); participantUser.put("invited",

• Greek character in Deluxe script

  Hi, We have been using a script since 2022 which replaces characters in Greek contact names using replaceAll. Since this morning, all the Greek characters used in the script have turned to question marks. I tried retyping the characters, copy-pasting

• Work Order Assignment for Engineers Handling Their Own Requests

  I’m setting up FSM for a business where there are multiple engineers, but each engineer handles their own process end-to-end receiving the service request, creating the work order, and completing the field service job. I noticed that I must create an

• Experience Zoho Show on Mac now!

  Work today isn’t tied to a single place, time, or routine. It happens in cafes between meetings, on flights, or late at night when ideas strike. And when ins, your tools need to be ready, wherever you are. That’s why we built the Zoho Show app for Mac.

• 【開催報告】東京 ユーザー交流会 Vol.4 | Zoho CRM 自動化のコツ ・Bookings のビジネス活用シーンとおすすめ機能を紹介

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 11月28日(金)に新橋で「東京 ユーザー交流会 Vol.4」を開催しました。ご参加くださったユーザーの皆さま、ありがとうございました。ユーザー交流会の年内開催は、今回が最後でした。 この投稿では、当日のセッションの様子や使用した資料を紹介しています。残念ながら当日お越しいただけなかった方も、ぜひチェックしてみてください😊 ユーザー活用事例セッション：関数やクライアントスクリプトまで、CRMをもっと便利に Zoho CRM には、ワークフローやブループリントなど、さまざまな自動化に役立つ標準機能が備わっています。さらに、関数（Deluge）のようにスクリプトを記述して高度な自動化を実現することもできます。

• Kiosk Button Actions

  I need to add an action to a Kiosk Button to loop me back to start the kiosk again and I am not sure what that looks like (function, etc.).

• Dependent drop-downs... how?

  Good day. I have 2 different situations where I need a dependent drop-down field. First is for a subform, where I want to show related fields for a specific customer on the main form. In my case it is a parent whose children make use of our school transport

• Reporting Limitation on Lead–Product Relation in Zoho CRM

  I noticed that Zoho CRM has a default Products related list under Leads. However, when I try to create a report for Lead–Product association, I’m facing some limitations. To fix this, I’m considering adding a multi-lookup field along with a custom related

• Series Label in the Legend

  My legend reads 'Series 1' and 'Series 2'. From everything I read online, Zoho is supposed to change the data names if it's formatted correctly. I have the proper labels on the top of the columns and the right range selected. I assume it's something in

• Dynamic Signature - Record owner

  Hi everyone, I’m using Zoho Writer merge templates from Zoho CRM and have two questions: Owner signature: How can I automatically insert the CRM record owner’s signature in the merged document? I’m not sure where this signature is stored or how to reference

• Set Warehouse based on Vendor

  Greetings. I would like to set automaticaly the Warehouse based on the Vendor. Context: I am working on an adaptation of a Purchase Order to be used as a Quotation. I have defined that when a user has to raise a quote the Vendor will be "PROCUREMENT" I would like to set the Warehouse to a predefined value when "PROCUREMENT" is set as Vendor. I have tried to do with the Automation feature using the Field Update option, but Warehouse does not is listed as a field. Can you help? Thanks in advance.

• Printing from Zoho Creator hosted on my own server to printers hosted on my clients local network

  Hello. Fairly new to Zoho Creator and looking for best options to be able to print from my application hosted on my own server to any printer hosted on my clients own local network. Any advice is welcome. Thank you.

• Add System Pre-Defined Lookup Field to Subform?

  Hi there! New to using Zoho, so this may already exist, but I'm having trouble figuring it out. Is there a way to get the system pre-defined Account Lookup field (in our case, renamed to Company Name), as the starting point for a subform? In our company,

• Numbered / bullet point List in Zho Cliq

  Hi, is there a way to format chat messages in Cliq like this Topic 1 Hey, I finished this project yesterday etc... Topic 2 I am still working on this etc...

• Cannot Access Subform Display Order in Deluge

  As highlighted in this community post, we still have to deal with the significant limitation of not being able to access the user-sorted order of subform rows through Deluge. This creates a major disconnect between the UI capabilities and backend automation,

• How many groups in Zoho Mail can I make?

  I'm currently on the free plan, which has a limit of 10 users. Does that limit includes groups too? If not, what is the limit for groups? Thanks!

• Feature Suggestion for Zoho Social: Auto-reply to Comments or Keywords

  Hi Zoho team, I'd like to suggest a very specific feature that would be extremely helpful for customer engagement: the ability to automatically send a reply to comments on posts — either all comments or those containing specific keywords. For example,

• Already have Zoho account. Not letting me log in

  I already have a Zoho account that is associated with my Google email and my phone number. Even though I'm already logged in to Zoho, when I click on the mail icon to access my email, it takes me to the pricing page. When I click on the free option, it

• ZOHO Mail App Not working

  There seems to be an issue with Zoho Mail App today. It is not connecting to server, internet is working fine, tried uninstalling app and reinstalling, loading circle keeps spinning round. Is there an update on the way?

• facing error 550 5.4.6 while sending emails

  Please help me fix this issue

• Allow Itemization for Recurring Expenses

  For whatever reason, one cannot itemize a Recurring Expense. This capability should be added. The use cases to support this are largely the same as what they were to allow for itemization in Expenses. Anything that would need to be itemized for a regular

• Next Page